Customer Reviews for U-Haul of Torrance

5,987 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Very impressed with the professionalism of the gentleman that helped us during the checking out and checking in service I received today.

Ruel M. 
Rating:
5.0

Customer did not leave a comment.

STAN F. 
Rating:
5.0

Customer did not leave a comment.

Arthur Z. 
Rating:
1.0

Your employee almost ran me over with a van and really upset me and never apologized instead he argued with me then turn his back on me. I'll never rent from U-Haul again

Robert M. 
Rating:
5.0

Excellent service!!!! They were so helpful. I definitely chose this location again.

Ai Y. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

You guys did great

Kevin C. 
Rating:
5.0

Staff was very helpful and accommodating. Truck was perfect for my move. I use them every time I need a truck. Wouldn't go anywhere else.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Great staff good prices will use them again in the future

blanca M. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Quick easy Good overall experience Good price Nice staff

don T. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

The self check-in on mobile was not working. It was frustrating to try it both on the mobile app and on the mobile website but to no avail. I ended up having to go inside and delaying my day

Mark D. 
Rating:
5.0

Very efficient. I had completed all the paperwork and uploaded everything prior to arrival. Trailer was staged and waiting for me in a position ready for me to hook up, I was out of there with trailer in less than 15 min. Awesome folks working there.

francis R. 
Rating:
5.0

Customer did not leave a comment.

Marcia T. 
Rating:
3.0

Customer did not leave a comment.

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everyone was super friendly and efficient. I really appreciated how quickly they got me checked out. Thank you!!

Sonny C. 
Rating:
3.0

Dropped truck after hours

Judy L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Showerd up to an a 9:30am pick up appointment at 9:25am. Wasn't seen until 9:45 am and was not on the road until after 10am. Was still expected to bring back my rental at 12:30pm. They didn't offer any extra time or any discount due to their slow customer service. Still paid full price. Was expecting a little something, some time type of customer service helping us out - nothing. A little disappointing.

Robert K. 
Rating:
5.0

Nothing

John K. 
Rating:
5.0

The truck was prepared with only 3/4 of a tank of gas. This made it difficult to gauge how much gas to put in for the return. The tank should have been full when I got it. I left more gas in the tank when I returned it, which was additional cost.

Albert R. 
Rating:
5.0

Great customer care.

Oliver S. 
Rating:
3.0

Customer did not leave a comment.

Heather T. 
Rating:
1.0

Location was overbooked - poor/minimal space to return uhaul (which we the customers are accountable/responsible for returning safely). Makes returning the uhaul very delicate/difficult process that we will end up having to pay for if anything is not properly returned as uhaul deems fit. Have enough space to return uhaul/equipment or don't overbook this location so that there is adequate space to park each vehicle.

Lawson C. 
Rating:
5.0

Great Job!

Eran C. 
Rating:
5.0

Customer did not leave a comment.

Gerald N. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Absolutely recommend this location. All trucks behind locked gate after hours so trucks and trailers kept in good condition.

Dianna S. 
Rating:
5.0

Thank you to Marcos for making the handover simple and quick!

Gabriella R. 
Rating:
5.0

The entire process was easy!

Libra W. 
Rating:
5.0

Always excellent service and efficient check in / check out at uhaul. Your apps and online features are great. Courteous people at both check in and out. Ver y happy

Hans G. 
Rating:
5.0

Outstanding customer service. I reserved a truck on line prior to pickup day and I checked in and within minutes was driving away in the truck. Would definitely recommend.

Margo W. 
Rating:
3.0

Equipment is NOT top notch. 10' truck had 107k miles on it and idled wildly, screeched from takeoff at a light (power steering or loose belts), pulled left, and had soft brakes. I get the point of maximizing return on investment (truck) but with high years and miles, maintain it! It comes down to safety for the renter in the end.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Sunny D. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

I was charged for fuel when I refueled the vehicle to 3 quarters tank like the way I received it. I still seen a charge on my card for $30 for gas when I already paid for fuel out of pocket before returning. I would like my money back. Like I said above I was charged for going over 30 miles that was allotted because I had to get rental all the way in Granada hills when I originally got it for Woodland Hills I would like a reimbursement for that as well.

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
3.0

Customer did not leave a comment.

SEUNGGIK K. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Francisco did an amazing job setting up the trailer. Super easy process. Would highly recommend this location to everybody in the South Bay

Andrew L. 
Rating:
5.0

I cannot think of anything

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Nice people and good customer service. I've rented a pick up truck from them a couple of times and I was pleased with the truck and the service I received.

Monica H. 
Rating:
3.0

Rent safe vehicles to people not the crap you rented to me

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

bring back unlimited mileage Though I gassed beyond the listed amount for discount the mileage charged equaled and then some No savings whatsoever

Martha B. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
1.0

This location refuses to let you take a U-Haul one way. They insist that you bring it back to their facility. But when you get back to drop off your vehicle, the lot is totally overloaded and there's no space to park the vehicle at all. Makes no sense.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
2.0

have someone that actually wants to help the customer and make sure the truck is good before having someone take it. There was no way for us to know until we were on the road.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Sheldon M. 
Rating:
5.0

All the staff from the phone reservation to in person was really great.

Ursula B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
4.0

The original contract had a drop-off location in Rolling Hills Estates, CA. When we took the truck there they wouldn't accept it because it was "Too Big" and they don't accept U-Haul trucks of that size. Only after this location rejected accepting the return of the truck did we receive notice to drop-off the truck at the U-Haul in Torrance. We basically wasted 3-4 hours due to this "glitch".

William C. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Sanders and team were great. Will recommend.

Don B. 
Rating:
5.0

Very nice people. Extrememly professional operation.

Susan M. 
Rating:
5.0

Easy and nice. Very happy.

Lee C. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

put cruise control on the trucks

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
4.0

Making sure if you pay for anything online that it is available at the stores

Matthew H. 
Rating:
3.0

Truck had low air in tire and check engine light was on. Did not run well.

Erin C. 
Rating:
5.0

Excellent service! I'll be back next time.

JEFFREY C. 
Rating:
5.0

I have been down to this location several times now and the whole team has been excellent. I would like to say Francisco has been very helpful, very professional and very respectful. He makes me feel like family everytime I come in and I will be going g back to this location due to that. Thank you all at this location for being such a great team.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

chaz F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Service was excellent with William. Friendly, efficient and knowledgeable. Thank you.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

seok H. 
Rating:
4.0

We had trouble when the driver went to pick up the truck. A woman there gave my people a very hard time getting the truck, but it got resolved and they were happy with the rest of the experience

Marie S. 
Rating:
5.0

Service checking in and out could not of been better.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

The truck was clean. The steering of the truck needs repair - it had a huge dead zone. Did not feel safe.

Gonzalo R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Couldn't be easier. Great location. Great service.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Tina Q. 
Rating:
5.0

I have never had better customer service! The lady behind the counter was very friendly and professional and a pleasure to deal with. The man who attached the trailer was also very helpful and knowledgeable. I highly recommend this Uhaul location and will rent from them again! Thank you

ben B. 
Rating:
5.0

Customer did not leave a comment.

Alejandro L. 
Rating:
5.0

Customer did not leave a comment.

michele B. 
Rating:
4.0

Customer did not leave a comment.

Collin M. 
Rating:
5.0

The customer service at this location is AMAZING!!!!!

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

shawn F. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
3.0

Dropped the truck and dollies off after hours and did an app check in. The entrance was blocked by earlier returns and there was no room to park.

Ron S. 
Rating:
5.0

Lower price per mile charges

bill R. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
No reviews have been submitted for this location.

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