Customer Reviews for U-Haul of Torrance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Torrance

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Damir V.
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Customer did not leave a comment.

Scott B.
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Lower your prices

Jose V.
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Customer did not leave a comment.

Jose V.
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Customer did not leave a comment.

BARRY S.
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All good

William G.
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Customer did not leave a comment.

Kate M.
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Nothing great service as always

DENISE B.
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It was perfect! I love that my lover came to pick it up and I could verify and accept online. You made a hectic day much easier for me.

Jennifer M.
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Customer did not leave a comment.

andy L.
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Gerald N.
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John P.
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I never received my receipt which was supposed to be emailed to me

Waldemar P.
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Fast and easy to do business

christan A.
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Customer did not leave a comment.

Sara W.
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Eberhard Z.
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The truck that I reserved was not there at the time. They did give me a larger one at no extra charge, which was ok. Check in at return was quick and easy, but they promised to send me a receipt by e-mail, which I have not received yet.

Philip D.
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Recommend that U-Haul reduce cost to the customer. I think I'd use your services more often, maybe once every two weeks. I might even trade in my truck..... I initially went to Home Depot with the intent to rent their flatbed or enclosed Penske truck. Their truck wasn't capable, and HD Customer Service said the Penske were rented by appointment, only. HD didn't have a Penske representative and gave me a phone mumber, Duh!!! Then went to U-Haul on Gaffey St., San Pedro. This was a Storage Co that does U-Haul rentals as a "hobby". They weren't open for 1.5 hours; sign on the window steered me to a U-Haul service on Pacifica in San Pedro. Went there; they said they no longer act as a rental agent for U-Haul. What the heck; I've spent an hour and a half of my work day; I'm paying for a laborer to help me (but he's just riding shotgun. I believe I've just about run through by vocabulary of curse-words. Along with others (U-Haul., HD, Penske, etc.) U-Haul is on my 'dirt-list'. Drove ~15miles to reach the Torrance U-Haul. Mid-morning (aw-shit), , got 'good service'. BUT, I should add, U-Haul charged me for the 15-mi ($.89/mile) detour --- ~30mile round trip. Phil

Thomas S.
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Too many illegal aliens outside begging for work. They’re annoying as all hell. I will not go back to U-Haul location simply because of this.

Janet L.
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Nothing. Everything was great!

Nicholas M.
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The lady was great, nice , professional

Adel S.
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Customer did not leave a comment.

MAUREEN O.
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Edmund G.
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So grateful for the excellent service received by all the folks that service this Torrance location.

Sean G.
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Customer did not leave a comment.

Kayla H.
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Love the people that work here !

Eric K.
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I have often rented motorcycle trailers from you, including MT2483C at this same yard on January 6. Today, I rented what appeared to be an identical trailer - ramp, high sides and front wheel holder, The agent insisted that their motorcycle trailers have low sides with weak tie-down rails. (Rented one once, all the welds were broken and the bike could not be kept upright.) Accordingly, he charged me a higher rate. Bad customer experience.

Gary A.
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???

Kimball W.
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Customer did not leave a comment.

Abraham S.
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Have a sense of urgency when helping customers.

Vince L.
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Dump the new trailer hitch that was on the trailer that we rented. I've never had one clank and bang as much as this one. It is much noisier than the old hitch that I've used in the past, definitely won't rent one of these again!

ismat R.
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Customer did not leave a comment.

Pat C.
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Erico V.
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The lady who provided the service was knowledgeable, kind and helpful. This experience today simply fantastic - it is all about people. Thank you very much, you made our day.

Victor H.
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Customer did not leave a comment.

James Z.
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There's a $20 "convenience fee" to drop off the truck after hours? $20 to drop keys in a lock box? Never using uhaul again.

Jeffrey D.
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Customer did not leave a comment.

Touraj F.
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Charging 2 gallons cost for 8 miles drive didn’t make sense. Also returning rep commented that there is $36 Service charge for 1 hr rented truck

David C.
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people very friendly and good workers

Stephanie H.
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Customer did not leave a comment.

James T.
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Very cordial and helpful staff all the way around!

Dale E.
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Customer did not leave a comment.

Muhammad A.
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Customer did not leave a comment.

Soheila S.
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Customer did not leave a comment.

David R.
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Very helpful, clean, professional, quick.... this J.S. a model store

Anthony P.
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Customer did not leave a comment.

Arash S.
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Customer did not leave a comment.

Mohammadasif G.
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Judith M.
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Ronald H.
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Paul M.
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The staff at this location is always so great to work - helpful to find what you need and help with the set-up with trailers, etc.

Craig W.
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I'll let you know the next time I rent.

Calin C.
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I tried the online method to pick-up the van. It did not work. Actually after asking a lot of information including pictures of myself and the driving license it was stuck in something "awaiting for verification". Lucky with the gentlemen at the location that it helped very fast and he was a lot of help. Unfortunately I didn't catch his name, but he's the reason of 5 stars review. The online options doesn't work. So either you improve it or get rid of it, otherwise is a nuisance.

Vince M.
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Have used this uhaul location a few times and had a very good experience each time....

Wilson B.
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Customer did not leave a comment.

barbara G.
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Antonio M.
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I always got good service & wherever my needs are on time. Especially when I got the service from David the manager, Bob, Mimmy & Sanders. Thanks to you.

Sheila N.
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Customer did not leave a comment.

randy Z.
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Judith M.
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Was just a drop off location and it was very efficient

John F.
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Customer did not leave a comment.

geoffery H.
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trevor C.
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Ted O.
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A place to park my car while i use U-Haul

Don M.
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Customer did not leave a comment.

Ronald H.
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Elias E.
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Roxanne W.
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Everything was wonderful. Great management and staff!

Howard C.
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Customer did not leave a comment.

Robert K.
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All good experience in Torrance at uhaul In and out fur pickup and drop off Thank you

Marcelo C.
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Customer did not leave a comment.

steven L.
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Not much to improve. Everything went well. The staff was great

Bernard S.
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Customer did not leave a comment.

William C.
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barbara C.
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Toni S.
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Louise R.
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Smile.

Peter J.
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Make it easier to drive through to the return dock. The left turn on the property is very narrow and difficult for the inexperienced divers who rent the longer trucks.

MARY G.
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Customer did not leave a comment.

GREGORY A.
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Customer did not leave a comment.

Michael K.
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The 9ft cargo van was easy to drive and comfortable - we drove it over 600 miles with no problem - want to rent one again ASAP.

VERNON C.
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Customer did not leave a comment.

Ronald H.
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Chanel F.
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rahul D.
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Karen G.
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Asif G.
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It was hard to turn key for starting. Had to try two three before staining wheel will unlock and truck to start

Steve L.
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Customer did not leave a comment.

Bryan D.
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Rented several times throughout the year, always courteous and helpful. Missed my return time, but Bob clearly explained the after hours drop-off process. Good location, inventory and staff.

scott H.
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Customer service is great!

Susanne A.
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Best Service U-Haul location in the area.

Susanne A.
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The people here are the BEST! I get a lot of Uhauls and I only like to get from this location.

Munero U.
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Customer did not leave a comment.

deanna W.
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Passenger door was very hard to close completely, reported to management.

Aslam J.
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Customer did not leave a comment.

Bonnie C.
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Friendly helpful staff

SELVAKUMAR V.
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Customer did not leave a comment.

Jacqueline L.
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Truck had over 132K miles and was very "BUMPY" but it did function. I would not drive this vehicle over a long distance.

Bryan B.
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The cab of the truck was so dirty I spent an hour cleaning all the windows inside and out wiping down the dash and the floors and everything else. The outside had not been washed for quite some time. Since U-Haul has a monopoly on moving vehicles I guess it’s hard to expect them to go beyond expectations.

Robert V.
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Great. The associates were helpful and knowledgeable.

Russell P.
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When I was renting the trailer, I was told that although they close at 5:00, I could just drop the trailer off in their lot anytime before midnight. (No mention of any extra charge) I dropped it off at 5:30 (30 minutes after they closed). The next day my receipt showed a $20 service charge. Huh???? The fine print on the contract says that if you turn it in after hours you must log in to their website while you are at their lot and notify them that you are dropping it off to avoid the service fee. HUH??? This was also in an email but who reads email in the middle of a move??? Really? I have rented trailers at other stores many times over the years and never incurred this charge. This should be verbally pointed out when you are signing the contract.

No reviews have been submitted for this location.

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