Customer Reviews for U-Haul of Torrance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Torrance

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Mark H.
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The young man that help me was very polite and respectful and very professional . He is the reason that I would rent from u-haul again .

David J.
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Customer did not leave a comment.

Ellen G.
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JOSEPH C.
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RICHARD O.
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STEFANA M.
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Thank you for excellent customer service and product.

PAUL S.
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Customer did not leave a comment.

Bennett W.
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Customer did not leave a comment.

James T.
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Nothing. The manager was top notch and I was well taken care of

Thomas H.
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Customer did not leave a comment.

Larry H.
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Online, confirmed equipment & pickup. Then, Uhaul called me to say my location had been changed. They confirmed that required equipment was at new location. Upon arrival, they tell me that my confirmed equipment was not available. Had to go to another location while I held up move with 6 friends standing around waiting for me!! Not Happy At All,

MICHAEL L.
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Customer service was great! Facilities and equipment were top notch. I'll be back for sure!

Courtney S.
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Customer did not leave a comment.

Lisa B.
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This is my favorite location! I love the staff here, and getting my rental is always pleasant and fast. I rent from here at least twice a month, and lately it's been twice a week! Highly recommend.

Yu L.
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Customer did not leave a comment.

Mladen Z.
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Invest with trailers with electric brakes

MAURICIO M.
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everything was great and really happy with how easy my first time using Uhaul was.

Myles M.
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Customer did not leave a comment.

JESSICA J.
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Vince M.
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Maryann P.
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HAVE THE EQUIPMENT AVAILABLE AT THE SPECIFIED TIME FRAME THAT A CUSTOMER ASKED INSTEAD OF PROMISING AND NOT DELIVERING ON THAT PROMISE. WE HAD TO RESCHEDULE HELP AND IT WAS SOOOO VERY INCONVENIENT

Sorin G.
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Customer did not leave a comment.

Fernando M.
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Richard R.
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STEVEN B.
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David R.
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Bob L.
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doru B.
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great service, customer service hard to find, clean car and very helpful with my auto transporter, thanks

Glenn H.
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Nina M.
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SHERYL O.
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Our Torrance crew was exceptional, courteous and professional, we will be back , Thank you

Martha A.
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No long waits while trying to make arrangements.

Colin C.
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Great service,fast in and out solid equipment, my thanks to all.

Roberto F.
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Don't change :-)

Frederick K.
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Great service as usual

CYNTHIA A.
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Customer did not leave a comment.

Jaime G.
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Everything went like clockwork! Thanks

Michael B.
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Customer did not leave a comment.

Brad C.
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Thomas H.
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Truck was ready quick for use. Easy to drive. Easy to drop off.

Yoon L.
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Customer did not leave a comment.

Steve M.
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Outstanding service and I was in-n-out when picking up and dropping off my trailer. The employees were very quick to help out.

brenda R.
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Customer did not leave a comment.

LESLIE S.
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Great experience!!!

Geoff H.
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By far the best U-Haul location in my area- the staff is clean, well organized, efficient & friendly- the only reason I gave an average rating is the daily insurance rate seems to have doubled in just a few years, to $20 daily, on a simple cargo van- absurd.

THEODOR E.
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Customer did not leave a comment.

Damian C.
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Every employee at this location has the best customer service.

NENA G.
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Customer did not leave a comment.

KARIN HELGA H.
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Billy B.
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David H.
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I love it

ROBERT B.
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Customer did not leave a comment.

Julian Q.
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The managers and staff on duty were genuinely nice and helpful. This was the 3rd location I was forced to visit this day and they were by far the only shop that had their gears in check

James O.
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Customer did not leave a comment.

Robert R.
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air pressure light was on

glendale A.
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Revise hours of operation

Joanne K.
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Customer did not leave a comment.

Alison W.
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very speedy picking up truck and dropping truck off!.

WILLIAM Z.
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Customer did not leave a comment.

Glenn N.
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The person who met me on-site was very apologetic about what happened when I picked up the truck. He agreed the vehicle was dangerous and indicated he would not put it back into operation without it being fixed.

AL S.
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Very helpful

Gregory T.
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Customer did not leave a comment.

JULIE K.
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Service went over and above to ensure I was getting the right size hand truck.

Robert F.
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customer service and online "pre-check in" needs to be greatly improved. I arrived thinking the on-line option to save time was a done deal. However, it became as timely verifying my information and payment as if I never check-in online. Have someone in your organization check-in online and then physically present the computer print out to the attendant. Thanks...Bob

Scott T.
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Customer did not leave a comment.

MICHAEL K.
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CLAUDIA G.
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Jose A.
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julie B.
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Undine S.
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Karen W.
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James B.
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Good Job Guys! - Well Done 👍

Christopher W.
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Customer did not leave a comment.

ALEXANDER S.
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U haul asks for too much personal information to rent a dollie!!!

george H.
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Customer did not leave a comment.

Janet D.
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It was average. The outside of the truck was dirty. When I brought back, some immediately started cleaning the window. This should have been done before I picked it up.

Kenji I.
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Customer did not leave a comment.

Paul D M.
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Esteban P.
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DENNIS S.
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Nannette C.
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The gentleman who assisted me with the check-in was very kind and super efficient!

Kiara V.
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Customer did not leave a comment.

david N.
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If all encounters were this smooth nothing!

POI S.
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Customer did not leave a comment.

Allan S.
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Actually have my reservation and not charge me twice

LAYTON S.
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Customer did not leave a comment.

Kevin B.
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Staff was courteous. I bought boxes and blankets, which were placed in the back of the truck. I hired helpers to move my office, and they opened the truck, load my items, and used the boxes and blankets without me watching the operation. They used my blankets, including blankets on the wall of the truck. They nor I knew those blankets were there for rental (that's why I bought some), and I feel I was baited without knowledge of this tactic. Because I and my helpers were ignorant of U-Haul's sales tactics, I ended up paying an additional $50 for the day. I feel deceived.

RAYMOND R.
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courteous and efficient staff!!

John M.
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Answer the phone!! Called several times during business hours and nobody answered..

philana P.
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Great staff

MYKOLA M.
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Customer did not leave a comment.

Hector A.
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Manager has great customer service skills!!!

Susan H.
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Customer did not leave a comment.

Jennifer G.
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Everyone was extremely helpful and friendly

Edgardo D.
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Reduce wait time, especially since I had an appointment.

Christine V.
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Customer did not leave a comment.

Gregory D.
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Customer did not leave a comment.

Jiejie W.
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Customer did not leave a comment.

Puyan H.
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The inside of the cargo area was wet. This was a bit frustrating.

Tony P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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