Customer Reviews for U-Haul of Torrance

4991 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone there very helpfuf. Thanks U-Haul

Carol R. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Great service. Friendly staff

Daisy O. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

SHUYU C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Nothing. The staff quickly got me on my way and the return was just as quick. Great service!

Thomas J. 
Rating:
4.0

Everything was as expected

KEISUKE S. 
Rating:
3.0

My final bill was wrong with false charges about mileage and coverage. I am glad I took photo of the mileage. They corrected my charges quickly after my reply email to final bill. But now, I am not comfortable trusting them with charges

MOHAMMADASIF G. 
Rating:
4.0

I woukd rate it excellent (5 stars), if i didn't have to drive to the u-haul store to book thd cargo v as n kn person. I did call many times, however, the system just simply disconnected my phone after i pushed 2 (to talk to people, instead of 1 for knowing store hours). Therefore, i had to drive to u-haul store to book gh ed cargo van, then, went home to leg my wife drive my car to drop md off at the u-haul store to rent the van, doubled my efforts, and costs md extra 45 minutes.

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

DANYELLE M. 
Rating:
5.0

They had some computer problems but otherwise the service and assistance was terrific...staff and equipment awesome...perfect!

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

I have recommended this location in the past to my friends. This was my best experience yet with U Haul or any vehicle rental. They were friendly and explained everything; the check out and check in were very speedy. And they even ran after me to give me my sunglasses that were left in the van. These guys are really great!

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
4.0

Customer did not leave a comment.

Rhonda R. 
Rating:
4.0

When changing a customer's drop off point, AFTER they agreed to a certain place, the text should tell then that is is required to drop off at new location. I am EXTREMELY unhappy that when I got to location I HAD AGREED TO, that I had to drive back to your forced location change to avoid an additional charge.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

angelina G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

I really only wanted a small trailer but got a bigger trailer than my need

Richard B. 
Rating:
5.0

They were so nice, helpful and efficient. Made my move that much less stressful. I've rented UHauls many times and I would HIGHLY recommend this particular Uhaul Store.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
4.0

We were in and out quickly, unlike other uhauls that are in Torrance this place was quick and efficient.

Matthew S. 
Rating:
5.0

There was a problem with the online application. There's a disconnect between the online access and regular (face to face) registration. You need to make the online reservation seem less.

Brian W. 
Rating:
5.0

Great location and great personnel.

DON M. 
Rating:
5.0

Customer did not leave a comment.

LEAH P. 
Rating:
3.0

Customer service was great, but you are so understaffed at this location it takes to long to rent here. Also, I got this survey before I received my emailed receipt. I still do not have an emailed receipt.

KARL W. 
Rating:
5.0

Nothing It was perfect truck was clean and did not smell inside the cab.

Larry M. 
Rating:
5.0

They were very accommodating with our time changes, pick up and drop off on a holiday weekend. Saved the Day!

Karen A. 
Rating:
5.0

This location is outstanding. I rent from here frequently, and every single staff member is friendly and efficient.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Cassidy K. 
Rating:
5.0

Everything was perfect. Thank you.

Dirk V. 
Rating:
4.0

Not try to add additional charges upon return of equipment would be the first thing! There was a rather unpleasant discussion with staff when this happened to me and I was having NONE OF IT as I had a signed contract stating length of rental, time to be returned which i completed to the letter but still they tried to make me pay an additional $100. When I presented my contract they tried everything to get out of it but I stood my ground and finally succeeded in making then honor my contact to the penny. This was completely unnecessary and if that is how you train your people then shame on you! Robert Anderson

ROBERT A. 
Rating:
5.0

Excellent customer service! Love coming here for all my needs including propane!

BRIAN H. 
Rating:
5.0

I received excellent service at this location

Rebecca N. 
Rating:
5.0

Nothing. The service and experience was excellent!

JANE S. 
Rating:
5.0

I had reserved and paid for the reservation. However, the trailer was not there. I had to settle for a smaller size which which was located at a different location and had to spend time and gas driving to another location. In addition, now I need to make another reservation and another trip because the smaller size was not able to put all my items in the trailer.

Rudy G. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

Pretty easy. First time doing it online (mobile phone) Being a Saturday and a busy move day; I think I saved time.

David J. 
Rating:
5.0

The process was super easy and I love that this location opens early

Griselda F. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO L. 
Rating:
5.0

Delightful woman who was terrific!

eric C. 
Rating:
5.0

Everything good nice service thank you

ALEJANDRO C. 
Rating:
5.0

Your check in computer system is slow. Time to upgrade. Customer history should be in for quicker check in. Otherwise, excellent service.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

DALTON M. 
Rating:
5.0

Customer did not leave a comment.

catherine B. 
Rating:
3.0

Both pick up and drop off locations were nice and the personnel at both locations were helpful with great customer service. My issue was with the change of pick up and drop off location occurring without strong communication on uhaul's end. I spent over an hour on the phone, primarily on hold, trying to get the address of the new pickup location that was now moved thirty minutes further away. My drop off location was altered after the fact and my online portal said to return it to the original pick up location (two hours away). I spent another chunk of time with customer service making sure they edited the info on their end so I would not be penalized for dropping off at the wrong location. ALL this to say, I have used uhaul many times and never have an issue with the trucks or placing a reservation; however, customers are using uhaul's services during stressful/chaotic times of moving and my feedback would be to tighten up the chain of communication for any changes that may inevitably happen to reservations and the recipient/customer.

Torrey H. 
Rating:
5.0

You guys were perfect!

Sopinant W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Always friendly and efficient

James P. 
Rating:
5.0

Great customer service from the gentlemen that helped me. I don't remember his name but he wore glasses. Give him a raise and health insurance and a full ride to any school he wants to go to.

JOSE B. 
Rating:
5.0

I rent from this location at least 3 times a month and I always have a great experience! Everyone that works here is friendly and good at their job, and the trucks are always clean and in good working order.

Lisa B. 
Rating:
5.0

Easy

Jeremy C. 
Rating:
5.0

Staff was great!

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

Customer did not leave a comment.

Salvador M. 
Rating:
5.0

Customer did not leave a comment.

Zahra N. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE S. 
Rating:
5.0

this place is great. note the location at western ave. and carson st. torrance,ca the white girl there did not get here name is dumb. sorry for that but, she under trained doesnt know what size trailers are. asked her for a 5x9 trailer and she s WHAT? AGAIN WHAT. A TRAILER . IM SORRY I DONT KNOW THE TRAILER SIZES?, i blame u-haul for not training someone in the field, NOT HER. i have been renting trailers most of the time in that location , I WAS TRAINING HER NOT U HAUL. FIX THE PROBLEM !

ANTHONY M. 
Rating:
5.0

Manny helped us Check -In and Check -Out. We appreciate his help so very much . We please ask Uhaul to recognize him for his professionalism in helping our moving day worth the while. We had the rental for 6 hrs. We definitely would come back again to this Torrance Uhaul on 24091Hawthorne Blvd. 90505. We had the best day today not only in Customer Service but the whole experience in general.

Desiree A. 
Rating:
5.0

Operations at this location is top notch. The team is always friendly, respectful, and very helpful. Real pros.

James P. 
Rating:
4.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Great and fast service

PIOTR K. 
Rating:
5.0

Customer did not leave a comment.

LOUIE R. 
Rating:
5.0

Best ever.

REY H. 
Rating:
5.0

The staff took very good cars of me this is the best location insocal thank you so much for being there for me

Carter T. 
Rating:
4.0

There is a faulty lock on one of these trucks. I have d many times and this is the second time we have been stuck with not being able to open the truck.

MICHELLE W. 
Rating:
4.0

I had set up my pick up experience to use my phone but when I arrived the app wasn't working so I had to go to the counter. Other than that the experience was really good.

DON S. 
Rating:
5.0

Great experience... staff was friendly, helpful and knowledgeable. Would repeat and recommend to anyone.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Lorne N. 
Rating:
5.0

All the people working at this uhaul are really nice and efficient thank you.

JOHN L. 
Rating:
5.0

Staff was easy to work with and friendly. I greatly appreciate the smooth transaction! Have a great day!

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

MELVYN S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Gas was low. Would have preferred picking up a rental truck with a full tank of gas.

Thornton S. 
Rating:
5.0

Manny was thorough and gave great customer service! I noticed he acknowledged the customers coming in and also gave his apologies when another customer was helped before one that came in before by another rep. I truly believe customer service nowadays goes by the wayside and to see Manny give it perfectly made me think uhaul is lucky to have him!

DENISE F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Awesome service. No surprises.

CATHERINE B. 
Rating:
2.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer service is excellent!

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Dear U-haul. This is a very good location. The manager David does a good job. Actually everyone is very responsible and very nice. I have gotten to know Manny simply because he has waited on us most of the time. He should have his own store as a manager. Keep up the good work in hiring responsible people. John & Rosalinda Dattola

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

JONTE N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Great location. Everyone is always efficient and pleasant.

ANNA C. 
Rating:
2.0

Fuel rating was not accurate on release actually 3/16 but on paper was 1/4 and when i returned it after only doing 9 miles nearly 1/8 was assessed 1/8 depleted after only 9 miles give me a break even when in fact I put 10$ in the needle didnt move at all! i didnt have time to go back and refil it and was charged nearly 50 bucks for a refill dont rent the 15ft truck casue its fuel gauge may be faulty never had this experience at Uhaul before - very sad

ASADULLAH Y. 
Rating:
5.0

Nothing -

DINO G. 
Rating:
5.0

everything was great.

JAN G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
Rating:
5.0

Excellent cllent service from the employee who attended me at the front desk when I pick up the cargo vam

PABLO R. 
Rating:
5.0

No comments bcuz everything is on outstanding, great service & good location.

ANTONIO M. 
No reviews have been submitted for this location.

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