Customer Reviews for U-Haul of Torrance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Torrance

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Chris B.
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I really enjoyed the convenience of the self-guided checkout procedure. It was very easy and convenient to do on my phone.

Oscar C.
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DANIEL C.
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Could not have been easier - thank you!

William J.
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Very nice and professional. Will recommend to friends

Lewis C.
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LESLIE N.
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Reilly T.
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After three location changes and multiple issues with the online check-ins, the guys here made sure everything was good and worked patiently through all the issues.

Rick G.
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Quick and easy, must do on line registration. Makes it so much easier and faster.

Ryan W.
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Robert M.
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David Rodriguez is very professional.

Meredith L.
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JOHN M.
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KALI P.
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Jerry S.
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Alan U.
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David J.
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Brian D.
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ALLEN M.
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KELEIGH A.
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Rodney H.
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Marcos was very helpful. Small store, but was very clean and organized.

Bernardo R.
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David A.
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Boyd R.
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Well organized and quick check-out. Only issue was "fuel tank" was not filled up all the way, so hard to determine how much gas to fill, during return process. Would be more convenient, if vehicle has full tank of gas.

Allen D.
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ISMAEL G.
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Danelle I.
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Eric V.
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Internet and general cell data coverage is spotty making the virtual feature difficult to use. I spent 15 minutes returning the truck due to having to retake pictures that wouldn't upload and waiting on sites to load. Extremely frustrating for a tool that's meant to be a time saver

BRUCE M.
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Excellent and very efficient, quick and easy "in and out"!

Kenneth J.
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Soeren N.
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AMIR N.
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All personal were very helpful. I was out with the truck in less than 10 min.

andrew C.
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Tom F.
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Check in was very time-consuming despite having filled out the check in materials online. I gather that the store's internet was down, so maybe this was a fluke never likely to recur, but I would want to know that things have improved before recommending this location.

Michael S.
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Excellent customer service!! Thanks!!

Rudy S.
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Bernt P.
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Shahab F.
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Gaspar M.
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Holly M.
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No comment. Had a great experience with uhaul from the reservation made by April on the phone all the way down to the pickup drop off experience in person.

Joredan R.
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All good here too 👍🏽

Satoru I.
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John M.
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Very friendly and helpful staff. Very easy and fast check out and check in.

Derek S.
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Mark S.
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Experience was good

MOHAMED S.
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Ralph K.
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Jeffrey S.
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Great customer service. Staff was extremely friendly and helpful.

Gregory M.
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The employee, Sanders Johnson Jr. was very friendly and helpful. You are lucky to have him.

Linda J.
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The two employees there were super friendly. It's always nice when the the employees are nice

Jean M.
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Keith P.
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Mohamed J.
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Bill H.
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Keep up the good work and good customer relations. I choose this location, as it consistently provides better service that other local u-haul locations, which are actually closer to my home. .

Lynne E.
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Your uhaul.com/help suck. Ive always rented from this location. They are professional, helpful, great attitudes, and positive personalities. I was prisioner of the 800#'s loop and email not being helpful at all. I answered all the prompt questions still didnt recognize me. As new acct or existing acct. Around and around. So i gave up til morning. I called the wonderful people at my torrance store. They sent out a tow truck guy to appraise my dilemma of one rear tire being stuck in a loose dirt divit. He came within a 1/2 an hour. Very kind and professional. Evaluated situation, called in, took action. Situation handled! I was very pleased. Drove truck back to the torrance store and thanked them for being so kind and expeditious.

RYOSUKE H.
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Not enough staff. I had to attach the 5x9 trailer to my vehicle by myself since I waited for 20 min. and no one helped (I had to return w/ in 3 hours and told me that extra 30min I was there will be deducted from my 3hours). The return also. I had to detach the trailer by myself.

Noel A.
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Mariana C.
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William F.
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ILIAN O.
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BRUCE R.
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Truck was clean, well maintained, quickly available and did the job very well. We used the truck to deliver a Christmas bicycle. No problem to pick up or return the truck - open on Saturday and Sunday. Brilliant.

Elizabeth P.
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Add air freshener the seats had a odor

timothy K.
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Excellent experience and very helpful/knowledgable staff.

Jennifer G.
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The contactless pickup is useless. It took forever and I still had to go inside. It was so slow that I went inside to get the keys and finish checking out.

ILIE D.
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Richard D.
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MANUEL M.
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CLIFF D.
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This location probably has the best customer service. Very friendly,fast and efficient. Drop off was fast and friendly as well. Will definitely recommend this location

SAMUEL S.
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The lady that helped check me in and out was really impressive. She was really sharp, had me checked out and later back in in moments, was very informative, great attitude, and I'm sure way underpaid for the asset she is. - Happy Customer

Dennis R.
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The guys who assisted was top notch excellent customer service. Long time costumer! Never seen this level of professionalism @ Uhaul ⭐️ ⭐️⭐️⭐️⭐️

Ronald B.
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Uhaul Torrance, still the gold standard around L.A. county. Great team.

garee B.
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Great customer service!. Thank you Bob!! (Torrance location)

William O.
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Everyone was super helpful. They were more than willing to answer all of my questions and help me figure out the best way to make everything work seamlessly.

Dana R.
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Have the truck that I actually rented available not a smaller one

Belinda B.
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andrew W.
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MARY C.
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nothing it was awesome!

Mark H.
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The young man that help me was very polite and respectful and very professional . He is the reason that I would rent from u-haul again .

David J.
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Ellen G.
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JOSEPH C.
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RICHARD O.
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STEFANA M.
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Thank you for excellent customer service and product.

PAUL S.
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Bennett W.
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James T.
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Nothing. The manager was top notch and I was well taken care of

Thomas H.
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Larry H.
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Online, confirmed equipment & pickup. Then, Uhaul called me to say my location had been changed. They confirmed that required equipment was at new location. Upon arrival, they tell me that my confirmed equipment was not available. Had to go to another location while I held up move with 6 friends standing around waiting for me!! Not Happy At All,

MICHAEL L.
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Customer service was great! Facilities and equipment were top notch. I'll be back for sure!

Courtney S.
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Customer did not leave a comment.

Lisa B.
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This is my favorite location! I love the staff here, and getting my rental is always pleasant and fast. I rent from here at least twice a month, and lately it's been twice a week! Highly recommend.

Yu L.
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Mladen Z.
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Invest with trailers with electric brakes

MAURICIO M.
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everything was great and really happy with how easy my first time using Uhaul was.

Myles M.
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JESSICA J.
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Vince M.
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Maryann P.
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HAVE THE EQUIPMENT AVAILABLE AT THE SPECIFIED TIME FRAME THAT A CUSTOMER ASKED INSTEAD OF PROMISING AND NOT DELIVERING ON THAT PROMISE. WE HAD TO RESCHEDULE HELP AND IT WAS SOOOO VERY INCONVENIENT

Sorin G.
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Fernando M.
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Richard R.
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No reviews have been submitted for this location.

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