Customer Reviews for U-Haul of Torrance

7,743 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service!

TERESA G 
Rating:
5.0

Helpful and informative staff

ALFRED V 
Rating:
4.0

Customer did not leave a comment.

GREGORY T 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S 
Rating:
5.0

Keep it up

MOHAMMED A 
Rating:
5.0

Nothing

ali h 
Rating:
1.0

I was overcharged $113.84 for my use of a van I rented on 9/2/25 where I made the same route a couple of days before on 8/31/25 renting a 10’ truck. I was charged for 67 miles and I live in Redondo Beach and was storing my belongings in a Redondo Beach storage facility 2.9 miles away, an 8 minute drive from my home. I rented a 10’ truck on Sunday, 8/31/25 drove the same route in Redondo Beach and only drove 22 miles and I was charged $61.15. I rented the van with 3/4 of fuel in the tank and returned the van with the same amount of fuel without having to stop and refuel. So how can I have driven 67 miles and return the van fully fueled with gas without having to refuel. 67 miles is going as far an San Bernardino, Ca. The U-Haul employee who calculated the miles kept telling me I drove 67 miles, and he was persistent on me listening to him, repeatedly telling to me to just listen to him. I told him I did not drive the van 67 miles, the employee was dismissive, would not listen and was very rude! I will not use this U-haul service location anymore and I will tell others not to use this service location, they are stealing customers money and run a dishonest business!

STEPHEN H 
Rating:
5.0

Amazing service always. From propane to auto transporter rental this worked out great!

CARLOS O 
Rating:
5.0

Very nice new van. Clean and ready to go. Easy check-in and even easier return. Well done, Minnie and crew!

CHARLES B 
Rating:
5.0

Wonderful service and check in and check out process with early mobile check in!

ADRIAN P 
Rating:
5.0

Everything was great ! Had a great experience and was a smooth process.

DORA A 
Rating:
5.0

Excellent service and the staff were very helpful and friendly.

MOHAMMADAKBAR Z 
Rating:
4.0

The clerk should have explained to us the delay. We figured it out after we were on our way. The rest was fine.

TERESA R 
Rating:
4.0

Customer did not leave a comment.

MARK A 
Rating:
5.0

Customer did not leave a comment.

ANNGWO W 
Rating:
5.0

Customer did not leave a comment.

ROUZ A 
Rating:
5.0

Customer did not leave a comment.

AIMEE D 
Rating:
5.0

Kind and professional Polite and quick

KAMRAN G 
Rating:
5.0

Customer did not leave a comment.

Ronna S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

DANA B 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Truck may be needing tune up?

KENNETH F 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

KATHERINE T 
Rating:
5.0

The person who assisted me and was terrific. The staff was very helpful and courteous. Very efficient process.

MELANIE O 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
4.0

Customer did not leave a comment.

TRACI D 
Rating:
5.0

Not much to say other than comment that I rented a Van expecting to get some dilapidated Chevy equipment, but to my amazement, the fleet (and my rental) consisted of new Fords that do the job so much better and get so much better millage. Good job!!

EDUARDO V 
Rating:
5.0

Customer did not leave a comment.

SERHII H 
Rating:
5.0

I had a very good experience with your South Torrance location. Self- check out was ready to go and easy. Upon return I was planning the self- return, but was helped by a very nice man who made it even easier for me. Thank you for an easy and efficent door to door experience.

Diane N 
Rating:
5.0

Very punctual & up front. No long wait times in line or surprise charges.

Michael E 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
5.0

Customer did not leave a comment.

JOY M 
Rating:
4.0

Only the wait time to speak to a representative and when returning the vehicle

FRANCIS B 
Rating:
5.0

Customer did not leave a comment.

Arthur R 
Rating:
5.0

Customer did not leave a comment.

Ryan E 
Rating:
5.0

Customer did not leave a comment.

Bruce W 
Rating:
5.0

The staff was especially courteous and professional. Will recommend!

KEITH S 
Rating:
5.0

The staff is absolutely the greatest! You can’t improve on perfect.

ROBERT B 
Rating:
5.0

Your staff is great!

DENNIS V 
Rating:
5.0

The guy helping me was so great!

JORDAN R 
Rating:
5.0

No improvement needed, torrance uhaul is always the best experience. The staff is always prepared, friendly and fast!

Tanya K 
Rating:
5.0

Great service

DONALD S 
Rating:
5.0

Nothing to improve. Everything was easy peasy. Thanks!

Alicia R 
Rating:
5.0

Everything went to expectations. Thank you

MICHAEL T 
Rating:
5.0

Customer did not leave a comment.

ANDREW B 
Rating:
5.0

Uhaul team is very helpful. Easy to rent equipment. I have rented there many times and will continue to do so.

BRUCE W 
Rating:
5.0

Customer did not leave a comment.

LISA D 
Rating:
5.0

Excellent, kind, and professional employee. God bless them Kamran

KAMRAN G 
Rating:
5.0

I have rented here several times- either a trailer or van. Each rental has been a pleasant experience. Equipment ready, knowledgeable staff.

Francis R 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL M 
Rating:
5.0

Customer did not leave a comment.

Tracey G 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

PHILIP L 
Rating:
1.0

The man who attached the trailer was good, the rest were distracted, absentee, unhelpful.

CHRISTINA F 
Rating:
5.0

Excellent customer service as always

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

EILEEN B 
Rating:
3.0

Upon arrival there was a truck being returned in front of us. They were just standing there, waiting. I walked around until I found someone who worked there. Asked if I could just leave the truck and go. he said yes and I was out.

ROBERT G 
Rating:
5.0

Lower your per mile charges.

TIMOTHY K 
Rating:
5.0

Because it was a brand new truck the battery dashboard light was blinking. I had to return to the pickup location to have them figure it out. There was something they had to do to turn that light off. It set my timing back by an hour by the time I drove back over there & got it fixed & back on the road. Annoying but I felt better traveling without the light blinking.

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

TAMMY A 
Rating:
4.0

Not sure I’d recommend. Given an old shabby dirty stinky truck. The second one found was slightly better. Still very bad smell caused my allergies to act up. Not good. Both were manually operated with poor mirrors. (Old) Service was great —all except the age and quality of the equipment.

TERESA R 
Rating:
5.0

No improvement needed

BONITA B 
Rating:
5.0

Customer did not leave a comment.

Deegan R 
Rating:
5.0

Customer did not leave a comment.

SERGIO R 
Rating:
5.0

Customer did not leave a comment.

TAMMY S 
Rating:
5.0

Overall a very good experience....truck was ready on date reserved. Gas tank was full. Truck drove great. Teturned truck to drop off uhaul was quick and easy.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

Everything was perfect. Everyone was so helpful

DANIEL G 
Rating:
5.0

No You have excellent service. Don’t change!

JAMES P 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Just keep doing the same…

ANGELL T 
Rating:
4.0

One of the main head lamps was not working.

NIGEL W 
Rating:
5.0

Liked that YOU hooked up trailer quickly and gave great instructions on hauling our car.

WYATT A 
Rating:
5.0

Customer did not leave a comment.

AMY C 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S 
Rating:
3.0

The facility was closed when I returned the truck.

MARK W 
Rating:
5.0

Customer did not leave a comment.

MONICA C 
Rating:
5.0

Customer did not leave a comment.

SHABANA A 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT G 
Rating:
5.0

Outstanding service. My scheduled appointment was right on time. The quality of the service was great. I recommend Torrance U- Haul to everyone.

William C 
Rating:
4.0

Customer did not leave a comment.

JAMES K 
Rating:
5.0

Can’t think of a thing. The guy that helped me was great. Very knowledgeable and efficient. Thanks.

David W 
Rating:
5.0

Zero.

JOHN K 
Rating:
5.0

Checkout person was very nice.

GREGORY F 
Rating:
5.0

Everything was efficient, and the staff was very friendly. My favorite location!

AARON A 
Rating:
5.0

Customer did not leave a comment.

JAY G 
Rating:
5.0

Nothing, received great service and had a good selection of vehicles.

LEON C 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

You team was excellent! Polite and efficient! Will be back!

Joel B 
Rating:
5.0

Always great experience at this location

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

LOUIS M 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K 
Rating:
3.0

Horrible parking situation, risk of car being towed away

MARK B 
Rating:
5.0

Great customer service Looking forward to my next visit.

Robert A 
Rating:
5.0

Is the best place for rent anything

Karin G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
5.0

Minnie was terrific!

EDGAR H 
Rating:
5.0

Fast, efficient, and professional.

ROBIN G 
No reviews have been submitted for this location.
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