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DMITRY KCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From my initial call to picking up the truck to the return I was treated extremely courteously. Great customer service is increasingly rare these days and everyone I spoke with and met with was very friendly, helpful and thorough with regards to what the costs would be. Process for renting, pickup and return couldn't have gone any smoother.
MARK LThe gentleman that I met, I believe his name was Francisco made me feel very welcome and was very efficient. I had my second negative experience running a vehicle at Home Depot and U-Haul will become my place of the future. Job well done.
Gary WService was great BUT THE TRAILER WAS DAMAGED. IT WOULD VIBRATE AND SHAKE / SPEED WOBBLE from 45 MPH. DO NOT RENT THAT TRAILER UNTIL IT IS REPAIRED!!! VERY DANGEROUS!!!
DAVID LExcellent customer service!
TERESA GHelpful and informative staff
ALFRED VKeep it up
MOHAMMED ANothing
ali hI was overcharged $113.84 for my use of a van I rented on 9/2/25 where I made the same route a couple of days before on 8/31/25 renting a 10’ truck. I was charged for 67 miles and I live in Redondo Beach and was storing my belongings in a Redondo Beach storage facility 2.9 miles away, an 8 minute drive from my home. I rented a 10’ truck on Sunday, 8/31/25 drove the same route in Redondo Beach and only drove 22 miles and I was charged $61.15. I rented the van with 3/4 of fuel in the tank and returned the van with the same amount of fuel without having to stop and refuel. So how can I have driven 67 miles and return the van fully fueled with gas without having to refuel. 67 miles is going as far an San Bernardino, Ca. The U-Haul employee who calculated the miles kept telling me I drove 67 miles, and he was persistent on me listening to him, repeatedly telling to me to just listen to him. I told him I did not drive the van 67 miles, the employee was dismissive, would not listen and was very rude! I will not use this U-haul service location anymore and I will tell others not to use this service location, they are stealing customers money and run a dishonest business!
STEPHEN HAmazing service always. From propane to auto transporter rental this worked out great!
CARLOS OVery nice new van. Clean and ready to go. Easy check-in and even easier return. Well done, Minnie and crew!
CHARLES BWonderful service and check in and check out process with early mobile check in!
ADRIAN PEverything was great ! Had a great experience and was a smooth process.
DORA AExcellent service and the staff were very helpful and friendly.
MOHAMMADAKBAR ZThe clerk should have explained to us the delay. We figured it out after we were on our way. The rest was fine.
TERESA RKind and professional Polite and quick
KAMRAN GTruck may be needing tune up?
KENNETH FThe person who assisted me and was terrific. The staff was very helpful and courteous. Very efficient process.
MELANIE ONot much to say other than comment that I rented a Van expecting to get some dilapidated Chevy equipment, but to my amazement, the fleet (and my rental) consisted of new Fords that do the job so much better and get so much better millage. Good job!!
EDUARDO VI had a very good experience with your South Torrance location. Self- check out was ready to go and easy. Upon return I was planning the self- return, but was helped by a very nice man who made it even easier for me. Thank you for an easy and efficent door to door experience.
Diane NVery punctual & up front. No long wait times in line or surprise charges.
Michael EOnly the wait time to speak to a representative and when returning the vehicle
FRANCIS BThe staff was especially courteous and professional. Will recommend!
KEITH SThe staff is absolutely the greatest! You can’t improve on perfect.
ROBERT BYour staff is great!
DENNIS VThe guy helping me was so great!
JORDAN RNo improvement needed, torrance uhaul is always the best experience. The staff is always prepared, friendly and fast!
Tanya KGreat service
DONALD SNothing to improve. Everything was easy peasy. Thanks!
Alicia REverything went to expectations. Thank you
MICHAEL TUhaul team is very helpful. Easy to rent equipment. I have rented there many times and will continue to do so.
BRUCE WExcellent, kind, and professional employee. God bless them Kamran
KAMRAN GI have rented here several times- either a trailer or van. Each rental has been a pleasant experience. Equipment ready, knowledgeable staff.
Francis RThe man who attached the trailer was good, the rest were distracted, absentee, unhelpful.
CHRISTINA FExcellent customer service as always
MICHAEL SUpon arrival there was a truck being returned in front of us. They were just standing there, waiting. I walked around until I found someone who worked there. Asked if I could just leave the truck and go. he said yes and I was out.
ROBERT GLower your per mile charges.
TIMOTHY KBecause it was a brand new truck the battery dashboard light was blinking. I had to return to the pickup location to have them figure it out. There was something they had to do to turn that light off. It set my timing back by an hour by the time I drove back over there & got it fixed & back on the road. Annoying but I felt better traveling without the light blinking.
Jennifer CNot sure I’d recommend. Given an old shabby dirty stinky truck. The second one found was slightly better. Still very bad smell caused my allergies to act up. Not good. Both were manually operated with poor mirrors. (Old) Service was great —all except the age and quality of the equipment.
TERESA RNo improvement needed
BONITA BOverall a very good experience....truck was ready on date reserved. Gas tank was full. Truck drove great. Teturned truck to drop off uhaul was quick and easy.
JAMES HEverything was perfect. Everyone was so helpful
DANIEL GNo You have excellent service. Don’t change!
JAMES PJust keep doing the same…
ANGELL TOne of the main head lamps was not working.
NIGEL WLiked that YOU hooked up trailer quickly and gave great instructions on hauling our car.
WYATT AThe facility was closed when I returned the truck.
MARK WOutstanding service. My scheduled appointment was right on time. The quality of the service was great. I recommend Torrance U- Haul to everyone.
William CCan’t think of a thing. The guy that helped me was great. Very knowledgeable and efficient. Thanks.
David WZero.
JOHN KCheckout person was very nice.
GREGORY FEverything was efficient, and the staff was very friendly. My favorite location!
AARON A