Customer Reviews for U-Haul of Torrance

5,431 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please make your customers to know or see that you sanitize your cars before you rent then out The Steering wheel was very dirty Staff are very friendly

SAYED N. 
Rating:
5.0

Great Service!!

ROBERTO D. 
Rating:
5.0

I liked it that they didn't charge me the first time I took a truck out & then brought it right back because the elevator to my storage unit was broken.

Jean W. 
Rating:
5.0

Great mobile check in service

Maila R. 
Rating:
2.0

About 2 weeks prior, I reserved a cargo van for mobile pickup on Sunday morning. On the day before my scheduled rental, I received a call saying that mobile pickup for cargo vans is not possible, and that I would have to pick it up later in the day after the location opened. This really messed up my plans. I consider it unforgivable for U-Haul to wait until less than 24 hours before my rental to tell me that my "guaranteed" rental was not possible.

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

Anand B. 
Rating:
3.0

Customer did not leave a comment.

IAN ABRAHAM H. 
Rating:
5.0

Good truck. Good service. Yes, I will recommend this dealer to a friend.

YOGESH G. 
Rating:
5.0

Very friendly/helpful employees

MICHAEL K. 
Rating:
5.0

quick and friendly service at both pickup and return

PAUL H. 
Rating:
3.0

Couldnt rent auto trailer in same location as truck. Couldnt rent from uhaul near my home in long beach.

MARC M. 
Rating:
4.0

You should make sure that all the equipment is working in a van before releasing one to a customer. The van I leased ran fine except for the air conditioning. It wouldn't blow out of the vents

ISAAC L. 
Rating:
5.0

The passengers headlight was completely burnt out and the driver side was very dim and produced hardly any light for me to see. I found out in a dangerous way. Driving North on Hwy 99 when I got to Madera and it was getting dark so when visibility was getting too dark I flipped on the lights not knowing that in 30 mins it was pitch black and I had almost zero visibility loaded down with cargo I starting to get a little panicked and thought to turn on the bright high beam lights and ran that way for the next 3 hrs until I got to my destination. Wew. Please do a complete system check on my vehicle next time. I know I will. This was avoidable. So I went to my U-Haul drop off location and let the Manager know what I had experienced. The manager apologized and said she would get thw lights fixed before she rents this Box Truck out to anyone else.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Haseeb A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer service was excellent and respectful. Quick and ready fir pick up. Thank you!!

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

edward M. 
Rating:
4.0

I received excellent service. But I would have liked for the U-Haul I selected to have been closer to my home in Long Beach instead of Torrance.

ROBERT H. 
Rating:
5.0

All of the employees at this location treated me exceptionally well and with ultimate professionalism. They were also very courteous to my wife when she bought some boxes for our move. A great group of folks work at the Hawthorne/PCH location. Thank you very much.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

MACAULEY C C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Good Service

LISIANE C. 
Rating:
5.0

Customer did not leave a comment.

DURGA B. 
Rating:
5.0

Not a thing

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

No improvement needed. Friendly, professional service and clean, well maintained equipment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Great location! The customer service at this location is consistently excellent! Vicki is Amazing!

SANDRA T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Excellent U-Haul location. This location has always been my GO-TO place when I have to move stuff. There are other U-haul locations closer to my house, but I do not mind driving the extra 5 miles distance. Highly Recommend.

Ronald C. 
Rating:
5.0

The person that handled my rental was I believe the manager or whatever the title. He did a great job as I had some issues with the trucks transmission. This is my 'go to' location for Uhaul as they have multiple locations from the same group but the people here are the best around. I set up another reservation for a van during checkout with the same person. Excellent experience. The guy that handled my rental deserves some special praise and a raise in pay. Thanks.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

Shahla H. 
Rating:
5.0

Customer did not leave a comment.

TAUSHA R. 
Rating:
3.0

Entry was difficult..there was nowhere to park truck other than handicapped..received subsequent call..alleging that dolly was not returned..dolly WAS in fact returned as it was left in rear of truck. I have rented from Uhal for several years..and have never had a problem with a return..I have spoken with a young lady by the name of Happiness..I would like for this to be resolved quickly..

BRIDGETT H. 
Rating:
5.0

The online checkin not the prep best, but the staff member and general manager were great and more than made up for it

Christopher D. 
Rating:
5.0

Easy in easy out. Pleasure doing business with them

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

LUCA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Only had a issue with the engine sputtering at 45 MPH. Probably will not rent the same vehicle again

ANTHONY D. 
Rating:
5.0

nothing..This was better than, the last time I used u-haul

cleo W. 
Rating:
1.0

install the proper grade 8 bolts with receiver installation. grade 5 bolts are not appropriate to haul 12000 pound trailer. a catastrophic disaster could have resulted from this major error

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Rashid E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

The truck was too small no ramp no dully i had to make 2 trips which cost me more for milage very disappointing.

KHOSROW T. 
Rating:
5.0

The staff were helpful and very professional. I appreciated their kindness on a very difficult day

JILL W. 
Rating:
5.0

Great service, very efficient!

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH S. 
Rating:
4.0

Nothing everything was fine.

Welton J. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Nothing. Convenient and good value. All staff were very helpful and I got my tasks completed as planned!

James P. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO J. 
Rating:
5.0

We drove a 26ft from Mesa and had to switch it out in Torrance because of a Transmission and Braking Issue. The team in Torrance was SO simple and easy about it, also giving us accomodations for the hassle.

Thomas Y. 
Rating:
5.0

Good

jumail L. 
Rating:
5.0

Everyone professional and friendly.

SANDRA F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
3.0

After leaving location and sitting in traffic I noticed no moving blankets. Immediately I called so I would not be charged. The wooden rail along side the wall was not bolted securely.

Jesus A. 
Rating:
5.0

Amazing value. Super service. I recommend.

JEAN B. 
Rating:
5.0

Nothing. Everything was perfect. Highly recommended

KEN L. 
Rating:
5.0

Customer did not leave a comment.

TOM N. 
Rating:
5.0

Sanders (51) is a great representative for U-Hual

Henry F. 
Rating:
5.0

Customer did not leave a comment.

EMMITT S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Love my team at Uhaul!!!

CASEY S. 
Rating:
5.0

Everything was great.

ROBERT S. 
Rating:
5.0

Good service

STEVEN K. 
Rating:
3.0

Customer did not leave a comment.

BRUCE M. 
Rating:
4.0

The staff is always helpful and professional. We frequently rent equipment at this Torrance Ca location and have consistently experienced good services.

ALDO A. 
Rating:
4.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

JOLENE K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

The equipment was in poor condition. The trailer was missing one of the holding chains and the tethers for the ramps were either missing or in terrible condition. I was also supposed to be refunded for the $5 safe travel and I never was.

TERRANCE K. 
Rating:
5.0

Helpful, friendly staff

Erick B. 
Rating:
5.0

May need to have a one way drive way so we don't have back trailers out into the street so the customer can get out

Dean K. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Hello I want to thanks for the service I received. All went perfect. Thanks to Francisco he was very informative and respectful.

ALEJANDRO P. 
Rating:
4.0

The left front tie down in the trailer I rented was broken. I had to go to an auto parts store in Blythe and buy some Allen wrenches to take off the left rear tie down hook and put it in the left front.

fenton T. 
Rating:
5.0

Excellent fast and friendly service. Great people. Great atmosphere. Clean and reliable equipment.

DANTE A. 
Rating:
5.0

Nothing. Service was excellent and staff very friendly and helpful.

GERALDINE V. 
Rating:
5.0

Customer did not leave a comment.

Jor R. 
Rating:
4.0

Call me

benjamin V. 
Rating:
5.0

Great service and easy

Raymond S. 
Rating:
5.0

Easy and fast service

Sergelenbat M. 
Rating:
5.0

Customer did not leave a comment.

pat C. 
Rating:
5.0

Customer did not leave a comment.

Duc C. 
Rating:
5.0

Everything was perfect. The hours of operation are perfect.

LUIS D. 
Rating:
4.0

No on-site parking is a problem. Weekend street/neighborhood parking was an issue.

Jon F. 
Rating:
5.0

Nothing

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Really liked the new truck! Great service.

PATRICK P. 
Rating:
5.0

Best U-Haul rental station. Everyone is really friendly and helpful.

Jolene E. 
No reviews have been submitted for this location.

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