Customer Reviews for U-Haul of Torrance

5,600 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Trailer was perfect. The fold down ramp was perfect with counterbalanced spring. A little dirt in the bed, no big deal. But I would clean the wheels and tires, when you have time. Just for looks and advertising. Employees were all great. Husband and wife team were perfect during pickup. And 3 guys upon return worked efficiently together and real friendly. Thanks.

Ron J. 
Rating:
5.0

i know land is a premium but didn't know there wasn't customer parking available for those renting vehicles. so having to park elsewhere was a bit inconvenient but other than that, everything else was very easy/smooth

Paul H. 
Rating:
5.0

William was an outstanding representative . Thanks William

NOVA N. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Thank you

SHELLY T. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
4.0

Attendants were nice and polite.

CASSANDRA M. 
Rating:
3.0

I WAS VERY UNHAPPY WITH THE FACT THAT I WAS NOT CREDITED FOR MY NEARLY 1/4 EXTRA FUEL I RETURNED THE VEHICLE WITH.... I WAS NEVER TOLD ABOUT NOT BEING REIMBRUSED FOR FUEL.

MICHAEL H. 
Rating:
4.0

I've been renting the same size 6x12' trailer with a ramp, from this location, it's has been the most helpful & professional as compared to the others.

LUIS M. 
Rating:
3.0

Customer did not leave a comment.

IANNATHANIEL W. 
Rating:
2.0

Be more transparent with how you guys advertise

Johnny G. 
Rating:
5.0

Everyone that I spoke to was kind, and helpful. Really never thought this would go so smoothly. Definitely removed my fear of renting uhaul from now on.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Everything went very smoothly.

Patrick S. 
Rating:
5.0

Nothing staff was excellent and very helpful van was clean and the rental process was fast and easy in and out fast.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Ramzi G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Raghuramaiah N. 
Rating:
5.0

Customer did not leave a comment.

Gregg G. 
Rating:
5.0

Quick and easy

Hasan R. 
Rating:
5.0

Customer did not leave a comment.

ISABELO T. 
Rating:
5.0

Customer did not leave a comment.

Douglass E. 
Rating:
5.0

Easy pick up and drop off. Friendly, clean trucks, and very helpful.

TOYKAEVE W. 
Rating:
5.0

I am truly thankful for the customer service of both of the employees at this location. They were extremely professional and knowledgeable. I recommend that they both be given a raise immediately !!!! I rec

CHARLES S. 
Rating:
5.0

They were also fast in processing me when I returned the vehicle. The staff member explained what they were doing and they made it very easy. In fact, I accidentally left a satchel in the cab and when I went back, the staff there walked me over to the truck and helped me find my bag. I was very thankful and the staff person was also happy that I found my lost item. It was very easy and everyone was helpful.

KENNETH K. 
Rating:
5.0

Great

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Really nice accommodating place. Love this location

BIANCA S. 
Rating:
5.0

Great experience and great company!!

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

the van we rented smelled like weed. the seats, both driver and passenger was dirty with hair and "grass" clippings. the engine oil replacement warning was flashing. it was raining pretty hard. so the wait time to be serviced took about 20 minutes. An employee did go above and beyond in my opinion to help a customer hitch the tow he was renting and furthermore helped that customer's car when it was not starting. again, very hard downpour, yet the employee worked every hard.

Ruel M. 
Rating:
5.0

Customer did not leave a comment.

Chi Chi T. 
Rating:
2.0

Your mobile app with cell phone pick up is a total joke! Having to fill out all the Info online with my phone AFTER already making a reservation from home , then having to track someone down in the yard to get a key, because there wasn't anybody in the office to help me. The app was absolutely useless to me and actually took longer and was more cumbersome than going into office and renting the truck.

Brent M. 
Rating:
5.0

Mr. Sanders or Sanders was very effecient !

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Douglass E. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

East, fast, no issues. used this location twice in two months.

Matt P. 
Rating:
5.0

Excellent service, no waiting, my rental was ready and waiting, even after I changed my reservation several times.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TRICIA K. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

Manson M. 
Rating:
5.0

The employee that we worked with was extremely helpful and very friendly.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

KIANOUSH K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

William was very knowledgeable and helpful . Easy transaction and the reason I'm a frequent renter from this location.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

MASATO I. 
Rating:
5.0

Customer did not leave a comment.

IZUMI O. 
Rating:
5.0

I rely on this operation on a regular basis!!! I love them all

CASEY S. 
Rating:
5.0

No improvements needed, great customer service!

SHANNON H. 
Rating:
4.0

Great customer service at both pickup and drop-off!

CHARLES R. 
Rating:
5.0

The people at the location were very professional and helped me get the right vehicle for my needs. Vehicle was excellent. No comments for improvement.

FRANCIS O. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Alvin S. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE G. 
Rating:
4.0

Van was very dirty

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very friendly and helpful service

THEODORE N. 
Rating:
5.0

It was fast and easy

William K. 
Rating:
5.0

Customer did not leave a comment.

CASEY S. 
Rating:
5.0

Manny was very helpful (knowledgable, communicative and efficient)

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HALE Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

RAMA N. 
Rating:
5.0

Customer did not leave a comment.

VALERIE K. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE G. 
Rating:
5.0

This was my third location and it was much further than what I reserved online (therefore cost more money and time). Even though I got confirmation from the second location two days before the rental, I got a call from them the day before saying they don't have my truck available. This was terrible.

JONIPHER K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
5.0

They made it twice as easy and faster than a car rental

RONALD R. 
Rating:
5.0

Very efficient. Friendly and competent. Check in and Check out were seamless.

MICHAEL B. 
Rating:
4.0

Make sure the products customers order with their equipment gets put in their truck/trailer

Jennifer R. 
Rating:
5.0

Not a thing. The team here is the friendliest, most efficient and helpful I've seen at a U-Haul. Whether renting a truck or refilling propane they are polite, ready and resourceful. I use them every time.

JONATHAN C. 
Rating:
4.0

Good service

ANDRE D. 
Rating:
5.0

everyone was great, price was what was expected and the install was correctly executed

Paul F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

I rent from this location in a regular basis, and David and his crew are always outstanding.

Lisa B. 
Rating:
3.0

I got charged for gas this time again, even though I refilled the truck to exactly the same level as when I took the truck out. This is an unethical and unhealthy practice in their business. I will be smart next time to take a picture of the gas meter before I leave their parking lot next time - lesson learned.

Wing Y. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Everything was great 👍👍👍

Kevin V. 
Rating:
1.0

Attitudes gave me the ugly old dumb uhaul double charged me for my tv box send me my refund

KARA F. 
Rating:
5.0

Customer did not leave a comment.

NAKOHMA G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

excellent experience today, thank you so much

RODNEY B. 
Rating:
5.0

Even with the mistake on our uhual the owner went above and beyond to make everything right. He was extremely helpful and made the whole process easy and seamless.

ASHLEY W. 
Rating:
5.0

Everything went very smoothly! A nice experience!

JEFFREY H. 
Rating:
5.0

These guys were great! The equipment was ready when I arrived, and it was clean and ready to go. Best of all, they got me out the door with 15 minutes during the pick-up and the return!!!

SCOT S. 
Rating:
5.0

Exelent service I was very happy

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Gerald N. 
Rating:
5.0

William was amazing

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

david P. 
No reviews have been submitted for this location.

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