The staff at this location went above and beyond to help my brother rent a truck for a recent move. They were both accommodating and understanding during my communication with them throughout the process, which was a bit unique as I was in California and managed the rental from here.
Mark RCustomer Reviews for U-Haul of Urbandale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tail lights in the trailer didn’t work and they did not offer a different trailer to use. The floor was dirty and made all of my furniture black and dirty.
marcia HHave used it 2 times. She does a great job!
Sandra REverything was fine
Nduwimana PEverytime I book a reservation my location get changed last min. Location this time had no decent way to pull the trailer out of the location except backing up around the building and onto a busy street.
Avery CGreat job.
Michael SWould rent again!
Tina PThe truck sounded like it needed an engine overhaul. It definitely needs some service.
Cheri BThe drivers seat was broken on the left side so you are lopsided when you sit in it. There was no knob on the window so I couldn’t roll the window down. You need more staff on the weekends. The one person that was there was very obviously frustrated that there were so many people needing help at once. Trucks being returned, backing up the lot so people couldn’t get out or pull in. She was buried and her tone and the way she responded to questions showed it. Even though I thought it was unprofessional, I understood because of how busy she was.
TANIA RComputers were a bit slow while checking in, but definitely not the representative’s fault. They were frustrated as well. Van was super clean and big backup camera monitor helped!
Michael DLove how accurate the truck sizing descriptions are!
Allyson SUrbandale facility was Affordable, easy pickup, fast return service. I would rent again for sure.
WILLIAM RI reserved a furniture dolly and moving cart and they didn’t have either available when I picked up the trailer.
Jade PYour computer system was down both at pick up and return, which made things take longer to get the rental and to drop it off. the staff worked through it very well and I was very satisfied.
james mReally need to have more room for customers to get in and out of facility. That is really all that was a problem. The staff is helpful and pleasant.
beverly wThe manager was super nice and very friendly.
THOMAS BNot having the clerk working there. Lazy and rude.
Todd DTruck is too old. Steering was very loose, both when empty and when loaded.
paul bAmazing service. One of the workers helped me back the truck up out of parking spot- super grateful for that. Very easy to navigate through everything and equipment ran great!
Chlorrissa LMake sure that equipment is fixed and functional.
Bailey CThe truck was on bad shape and ran badly and I was concerned that it would break down and went back to the location and they said it was "fine" also, I was not informed that uhaul only refunds a quarter of a tank of gas and i lost $60 dollars in gas and it was given to me on empty, even though they stated there was a quarter tank.
TINA WNice and friendly customer service... Wish all locations were the same
VALENTIN NSmooth sailing. 👍
Rick MSuper easy to rent and pick any vehicle you need equipment dolly’s padding, boxes etc. This place has fantastic customer service and are very friendly . I would recommend this location for all your moving needs.
anthony wThe man at the counter was rude and not very helpful
lorraine hDon’t give a truck that has check engine light tire sensor light on and that runs like crap. The truck shut off on me and it barely wanted to get up to speed. The truck needs to be taken out of the fleet.
Adam DEvery thing that I had reserved they did have. The company that you set me up with to load and unload damaged several expenses pieces of furniture. One of the men went in to my restroom and stunk it up so bad we all had to vacate the apartment over half hour before we could get back in to finish packing the truck. They were over a hour late coming. They were done with just over 2 hours left and told me I still had to pay for the extra 2 hours I had reserved. Over all you people ended up costing me well more money in damages and up charges. Would have been cheaper to pay a moving company.
Donald CSmooth transaction. No complaints.
richard lAll good
Abu BThe staff at the Douglas Ave store are exceptional!! Young woman with long blond hair, knows her stuff. My only issue is getting in & out of the parking lot! I was blocked in by another client. I was not happy.
Sherri HTight parking, on a one-way street and hard to access, poor driveway entrances. Not ideal location for trucks and pulling trailers. Fortunately they have good personable people working there.
christian sAll the signs say 19.95 a day and after 2 1/2 days cost over 300 dollars. All the extra fees are excessive.
JEFFREY MFront desk lady was great!
Tyler JThe team and the check-in & check-out process was easy but the vehicle wasn't clean.
Daniel KI am completely satisfied with the experience I had. Equipment was clean and in good condition. Staff was informative and helpful.
JOHN BTruck was old, visor broke when I went over a bump. Clerk was sick and said do, then wiped her snot with her hand before taking my drivers license. Charged me for an extra day for no reason .
DIANE PCustomer service was amazing. They were so kind and helpful in a very stressful time. They deserve a raise.
JILL SThe staff was very helpful.
WILLIAM WVery helpful, good daily rate, little high on mileage.
Robert FThis truck was so old if you but the new one the customer will more coming.
DANIEL WCounter attendant was nice and friendly!
Joseph AThere was stuff all over my U-Haul and there was a dead mouse in the truck
VERNON WThe truck has 151,000 miles on it. I did like the lights being on all the time It did seem to have very poor fuel efficiency since I added 8 gallons and drove less than 30 miles total.
ROBERT GThe female employee was friendly and professional!
Jason SThe person who took care of me did a very good job.
DANIEL GThe staff sucked. Truck was nice.
Corey SI forget her name but she was the manager. And she was fabulous! I normally dont do these surveys but she was totally worth it!😁
REUBEN JIf I replace the gas; plus more, you it would be nice if you gave me a break on the 6 extra miles you charge me. I went 6 miles more than I predicted but only because I forgot a couple things in my car so had to drive back to the pickup location to retrieve them. My mistake, but still I replaced the gas used, plus more. I’d appreciate a $7 credit if at all possible.
Connie KWebsite made me believe the charge would be $52 for dour hours. This included a pack of ten moving blankets and insurance. Turns out it was 92 dollars. Not including the blankets. This is not the store's fault. It is the website. So, while I would recommend the store, U-Haul, not so much. I will warn anybody that I talk to watch for this.
steve sThe person in the store was polite, personable, and patient when I picked up. She was equally pleasant when dropping off and checking in. She represents the store very well; please tell her thanks again, for me!
KYLE MGreat choice
OTIS ZThe pick up and drop off went very smoothly.
PAUL P