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ERROL BCustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our reservation from the internet website was wrong and redirected us for a pick up 40miles away. We went directly to the store and they provided excellent service. They were able to find the equipment we needed and we were on our was.
MIHAIL DIndia the agent was great and pleasant
JANNELL WGreat experience. Not a particularlyu long wait to pick up, and the employees on pick up and drop off were wonderful. Thank you much!
REGINA MService was excellent.
Clifford OIt was a great and helpful experience. All staff was very friendly and supportive throughout experience.
JOSEFINA AIndia
CRAIG BBeautiful people, always happy, wearing a smile on their faces.
WANDERLEY RExcellent customer service.
DEBRA BAlways a long wait
Amelito Gnothing they went beyond and above. Everyone there was very helpful and friendly.
SHARISSE LI wasn’t able to download pictures before I left. I was then rushed to leave.
BARRY MThe trailer was beat up and a rough ride. The location is difficult to navigate, returns are everywhere, blocking access. The scene was chaotic and nobody was offering help without explicit solicitation. Front desk - Ashley - was pleasant and attentive, but clearly needs help. She was answering questions, directing people, and answering phones.
JOSEPH WThe gentleman that installed my hitch the other week also took the trailer off my car today. Just wanted to say he did great with everything and I appreciate his professionalism and efficiency.
Lavinia OVery disappointing to hear after I had arrived that I was required to return my rental truck to another facility. It would have been helpful to know that ahead of time to coordinate a drop off. Instead I needed to figure out a way to get to and from a different location last minute.
LUTHER JThe customer service from inside the store is much improved. However, the yard area service and cleanliness is poor. Trash all around the yard; dirty vehicle with food packaging inside.
CJAVAN APlease dont call the customer the day before to tell them you no longer have the truck they reserved 3 weeks ago and the only option is to go to a location 20 minutes away with only a smaller truck. This will end up costing me over $200 because i now have to rent a second truck to gather the items I couldn’t fit in the first truck.
SEAN MYou finally have people that works great job
LYLE TTruck was noisy (15') one and not as comfortable and other two we have rented in last few months. But got truck in Seattle. Staff is GREAT. They are actually smiling.
BRENT HPleasant customer service here, I tried to get a truck at monument blvd uhaul yesterday and they wete very rude
ROBERT LKeep Louis in charge he is a great manager. He really works with the customers to help get their needs taken care of.
CHRISTOPHER HThe trailer i rented had two tires past the wear bars. Wheh i picked up the trailer the 3 woman that were behind the counter were more interested in talking about hot good looking there friends dads are, to the point where she got me the wrong trailer. When I dropped the trailer off the guy working in the parking lot was cursing at someone f%$#ing dumb bitch.
ARTHUR TMake sure there's more then an 1/8 of a tank gas.
Deborah OGreat staff at this location
STEPHEN BI reserved a pick up truck but was given a van it said on. The site that if I could not get a pickup that I would recieve a call me at (707) 567-9101 before 10amto go over my other options. No call me at (707) 567-9101. I actually called to verify at 10am(my appointment time) to see if I was gonna take an Uber for nothing and was told. Y vehicle is ready I could have dealt with the van I actually tried until I got to my 1st destination and realized I can't tow the trailer that I was renting the vehicle to tow due to the fact that there was no tow hitch. Yes I know this is my fault for not looking but comon all their trucks have tow hitches. They even install them on site. Van useless shad to keep it for the 3 remaining days because I had to figure something else out the reciept I was Givin was unreadable so they had me take a picture of the computer screen day 3 is the day that I actually look at the reciept on my phone and wouldn't you know it I got charged for the insurance that I specifically stated multiple times I didn't want. so ihaul wins this round will I ever come back probably just a different location.
GABRIEL SFemale worker was just rude and didn’t care for the job. Truck was marked at 1/2 tank but I got it below E.
KENNEDY NNo improvement needed. Associates were friendly and demonstrated excellent interpersonal skills.
lois bI’m happy U-Haul is there to help me when I needed them and staffs are very helpful
ELENA Ssee comments above. I will post this publicly
Ty CI highly recommend
Roman HThe first 2 trucks were empty and each time the attendant did her best to correct the problem, job well done
Jay rFaster return process.
ELIZABETH CNothing
BRENDA APerson on the desk needs personable training. She was rude and quick with her tongue. Did not like her attitude.
MEDARDO SFast and friendly service
GEORGE CFriendly staff and helpful.
Jonathan DMo and Drew were excellent! Super quick and even helped me get my tape back when I forgot. Always a smooth process here, no complaints
Akayli TThe service was quick and easy.
Simona AAll these pros are great
STEPHEN BIndia customer service was great
DARRYL WThe staff was nice and friendly and helped me with my questions and showed me how to do everything correctly from the start.
KYLE KThe men from Apex Moving did an excellent job helping us get everything into our apartment. They worked quickly and professionally.
LINDA LVery easy and helpful oin returning the equipment. Good service.
WILLIAM Heverything went well. I walked in with no reservation, the rep got me in and out in a timely manner. Great customer service
JANNELL WThe check in process was easy.
BRYSEN SI don't like my local U-Haul. It is run by very unprofessional workers. The general manager even has there child at the establishment she was loud and kicking boxes while her mom was trying to help me and workers on the phone.
JESSICCA BOur experience with this Uhaul location has always been excellent. We have rented vehicles a few times and also refill our propane at this location. I can say I wouldn't ask for them to change anything at this time.
TODD CTook forever, short staffed, did not have my trailer, overcharged me $100.... How much eorse can it get?
Robert WI really recommend this really nice service
Lucrecia BGreat
CRYSTAL CMoe was particularly helpful and efficient. She made the return process go fast and simple for us because we were exhausted. Can’t thank her enough.
ELAINE EI wasn't the one to return the truck.
LESLIE MThe customer service person was friendly, but too chatty with customers, causing longer wait times. The truck we got was clean, but the emergency brake was broken. We were given a vague instruction on where the truck was parked, and had to go find it ourselves. And the app for photos, when they can just quickly do it for you? What happened to being walked to the rental truck, and going over the condition, gas and mileage with a service person? My recommendation, would be that a quick summary of procedure, as to gas, sweeping etc, and then being walked to the rental truck. Instead of talking to every customer about the weather, and where they are moving to, etc.etc...
HOLLYCE JYour staff was very friendly and professional and works well under pressure!👍🏼
MANUEL AExcellent customer care 👌
Debra BGood people
Alexander BGreat location
Hector GFast and friendly service
GEORGE CEl despachador, De afuera fue rudo y no quizo ponerme atencion. Entonces , volvi a la oficina y una muchacha amablemente salio . Y fue la que me ayudo, con todo el proceso de entrega de la traila. Y reembolso.
JOSE DRecommended to go everyone there is a lot of truck & trailer that you can choose from.
KAUK TGreat management and staff! Clean units! Convenient pick up and drop off.
RYAN VI ordered a 6 x 12 trailer after 3 different locations I got a 5 x8 trailer Not what original ordered Not to be run around some more The lady behind the counter helped me the best she could Her it thanks As for u haul You need to get your shit together
MICHAEL WWasnt happy that website allowed me to make reservation for San Rafael, then without notice moved my pickup to vallejo. It was inconvient to say the least. Pickup and location were fine just out of my way. I was offered mileage and extra day but wish it was stated prior to making online reservation.
Scott GNothing at the moment m
Maribel Lasssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience