Customer Reviews for U-Haul of Vallejo

Rating:

5.0

Quick and easy, no problem whatsoever.

Rating:

5.0

The young lady that helped me in the morning for the pickup was awesome. Great personality. The young man that helped me when I returned the van was great. I am very happy with the service I recieved today. Great job

Rating:

1.0

Unhelpful customer service. I am military with a state driver's license that has an expiration date , however my home state's law keeps my license from expiring until I return from active duty. I was given the run around and told I had to go to the California DMV to get a license which is against the Service Members Civil Relief Act. There needs to be an override for military members with a valid military ID. U-Haul is clearly no longer military friendly I used my wife's license to rent the equipment. Once that was done, the entire lot was packed with trailers and a giant pain to get the trailer out of the location.

Rating:

5.0

Fast customer service and easy return. The truck did the job! Everything waiting for me ready to go. Could have used more gas in the tank. I put in more and left more for the next customer.

Rating:

1.0

Be more attentive during drop off.

Rating:

5.0

Great service

Rating:

5.0

Ashley was wonderful

Rating:

3.0

I have rented at this location many times. My only gripe is that although most times I get very good customer service. Some times it feels like you are interrupting the employee’s rest. Nobody seems to be working, and they acknowledge you and ask to wait… and then you wait. Very strange. Again most times is good. They have full service and plenty of equipment, sonó still recommend them.

Rating:

5.0

Stellar service. Best Uhaul location, staff and experience I have ever had over decades. Now a Dog Loyal Customer !

Rating:

5.0

Amazing staff! super helpful all around. And great equipment options (enclosed 5x8 with Ramp door!)

Rating:

5.0

Always in excellent experience at this location! F Alford

Rating:

5.0

We rented a 6 x 12 trailer. On our way back to return it our vehicle broke down. We called U-Haul towing and they towed the trailer back to the rental location for us while we had our vehicle towed to our repair shop. Everyone on the phone was helpful and it all worked out perfectly The equipment was perfect and the U-Haul staff were excellent

Rating:

2.0

Bad area of town. Scary at night

Rating:

5.0

This was a smooth process! We received excellent customer service, a great vehicle that was clean and full of gas. The pick up and drop off was very easy. All around great experience!

Rating:

2.0

Office closed before time

Rating:

5.0

Very happy with the whole process of renting the truck to the return. Customer service was excellent at the start and very helpful. The return was close by and easy to get too.

Rating:

5.0

The customer service representatives that I dealt with were all phenomenal.

Rating:

5.0

Me parece un lugar muy comodo y flexyble

Rating:

4.0

The service employee that checked me in and hooked me up was more than kind and courteous. Wish I could tell you her name but she was very helpful.

Rating:

5.0

The folks at your Vallejo CA location always do an excellent job. It’s a pleasure doing business with you.

Rating:

1.0

used to be a good place to go to, but service now is garbage. checked in 12:18pm, got hooked up 1:33pm. skinny guy left for lunch, tall guy was taking care of a long line of propane customers and equipment return customers, one lady inside the office with a long line of customers too. then tall guy leaves for lunch, so nobody left outside! then after 15mins, skinny guy comes back, takes charge of the office because lady needs to leavefor lunch too.. so still nobody outside to help me get my trailer! asked skinny guy if i could get help and if they were short staffed, answered me with "You Think?" .. what an asshole, shows how much they hate their job. after almost 1.5 hrs, finally got hooked up. this place needs some good managing

Rating:

1.0

Have a more experienced person at the register/comp. She in correctly charged Every single in the line, me as well. I wa charged $30 for three boxes, 2xl, 1Lg. Thought it was for the dolly too. No. The dolly was an extra $7. Then she gave me a receipt for $10 and some change. Had to handle other through my bank. Never thus location again. Oh, then was called yesterday asking if I returned the dolly!!!

Rating:

1.0

Charged me $25 to throw away one empty small 99 cent slurpie container. Told Me to drop off at one location, then started messaging me saying no you can’t drop it off there. You gotta drop it off at this other location. Went to that location. U-Haul was not even there so I had to drive around even more to find another location. All them to charge me an extra 20 miles

Rating:

2.0

Workers need some customer service skills. I felt like I was bothering the two employees I spoke with.

Rating:

5.0

Quick and simple

Rating:

4.0

I have rented multiple units. The last few years, the truck I rented or trient had a big old crack in the windshield unsafe for any driver, but they were able to give me another one no.Vehicles would be allowed that bad condition

Rating:

5.0

Super quick and efficient assistance. Will definitely rent from again

Rating:

4.0

Rob has a lot of experience that helps keep customers safe , especially with trailers and hook ups.

Rating:

3.0

The wiring had a short ,but it was the better one

Rating:

5.0

no complaint

Rating:

5.0

Manger of the year

Rating:

5.0

Nothing I can suggest. Great customer service was provided

Rating:

5.0

Great service from friendly people

Rating:

5.0

Everything Is O.K. Excellent Operation.

Rating:

5.0

Excellent service. Thank you.

Rating:

4.0

The staff at this U-Haul location are friendly and very professional. Being the best means you are in high demand this location is no exception. Therefore it is best to use the available U-HAUL app to book and manage your rental.

Rating:

5.0

I am very glad to use your company

Rating:

1.0

Trying to check the truck out was a huge headache and the employees weren’t very helpful. The truck was awful! It actually felt incredibly unsafe to drive and several things were broken. This truck needs to be removed from rotation and this location needs to be audited for quality control.

Rating:

4.0

Everything worked out fine with this rental. Everybody at the location was very friendly.

Rating:

4.0

I was at this location on two seperate occasions and each time, the Customer Service was exceptional. The place is understaffed on weekends, but the staff makes up for it. They're great.

Rating:

5.0

Service was good at location and I had everything I needed when I asked. Overall good customer service Thanks.

Rating:

5.0

Easy to deal with

Rating:

5.0

Nice staffer, new truck, easy pick up.

Rating:

1.0

Very dirty equipment old beat up vehicles nobody available to check vehicles in no paper receipts available they change a cleaning fee on return vehicles that are filthy when you receive them in the first place. I only came here as my usual location closes at noon on Sundays I won’t be back to this location

Rating:

1.0

The truck was all wet inside I asked the employee and he stated somebody left the window open. Also I rented an appliance dolly and they stated they didn’t have one available.

Rating:

5.0

Everyone at this location was super respectful courteous polite and efficient...

Rating:

5.0

👍🏽👍🏽great experience

Rating:

1.0

Worst experience I ever had at a U-Haul, no one cares to help you at this location, 1 employee working, no sense of urgency to help you waited 1:15 mints to rent a hand truck, while employee talking to the guy sitting at his table about cars, engines, This location is horrible to do business with.

Rating:

5.0

This is the most pleasant site in Vallejo, all employees are very welcoming, pleasant and helpful.

Rating:

3.0

Tell me how much gas to put in for the amount of miles I am giving.

Rating:

4.0

The staff is always professional, ready to assist their customers and friendly. They are knowledgeable about what's on their lot.

Rating:

2.0

The older, bald, white gentleman at this location needs significant customer service training. Everyone else is wonderful and patient and kind and helpful.

Rating:

5.0

lovely staff love seeing younger generation running a great business

Rating:

5.0

Check in and out are less than 10 mins, can you do faster than that?

Rating:

4.0

Highly commend ”India” who was particularly helpful

Rating:

1.0

I was told I could drop off at any location in Vallejo and was charged for dropping off in Vallejo as instructed

Rating:

5.0

Great price, perfect for truck moving

Rating:

5.0

The girl at the front desk was amazing! She really needed more help on a Saturday morning dealing with the long line waiting to check in. She was very helpful, friendly and efficient. I would definitely go back to this location.

Rating:

1.0

Dirty, unorganized, and tried to charge me 3000 dollars. Awful customer service. 0 stars.

Rating:

3.0

A little confusing when customer service changed the location of my pickup. The site they switched it too called and told me they didn’t have my equipment. Got straightened out with a second call.

Rating:

5.0

No O problems

Rating:

5.0

asssddd

Rating:

4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.