Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cannot think of any improvements. There was a line ,on a saturday morning but everyone was pleasant. Especially the uhaul staff.
Keith helped me out and was great to work with. I'm actually looking forward to my next Uhaul experience!!
Excellent customer service, from the phone call I made needing to adjust my pick up time to on site pick up. Calvin assisted me great attitude, professional polite and patient! The was another gentleman when I dropped off the Uhaul unfortunately I didn't catch his name but he was quick on the service and had me in and out quickly very professional and friendly as well. I will definitely be returning for future needs. Thank you. Monica Gomez
Another awesome location here in the Bay Area!!
I reserved a trailer with a ramp. That trailer was rented to someone else. Either rent something else or wait until one comes available. I rented something without a ramp and had to improvise. The female that helped me at check-in, provided excellent customer service.
Calvin was great to work with! Thanks for answering all my questions over the phone.
Better customer service!!!
Make your invoices easier to read - I told the representative I did not want insurance or anything extra, but when I received the invoice I was very confused trying to read through it and it took some time for me to be sure I was not charged for anything I did not want.
Vehicle dirty and chick in took forever
Always a pleasure to work with the men and women at this location! It's the only uhaul location that i will recommend in and around Vallejo!!
the service was great
On the return, the 2 guys that checked me in were so nice, that I could not believe it. I thought it was above & beyond!!
Great customer service! Very friendly staff.
Great customer service
Great staff. Easy process
I was helped right away and was in and out with no problems.
Always a pleasure to work with the manager, and the new assistant manager, although new, is very thorough and efficient! Highly recommended this location!
All of the gentlemen that were on shift were very helpful and very friendly.
I got a phone call, don't know who she was. np.ot one of regular girls, threatening to fine me $150 extra if I did not have truck in by 8am. This was at 510pm. I had been extending by the day. The truck was about 2/3 full. Storage clises at night. Needless to say wasted a lot of eff crt and time and upon returning truck there was a lot full of trucks. The local people weretheir usual helpful professional selves. Don't understand why I was treated this way.
Very professional service from the Vallejo branch.
There are no more ICU beds in the Bay Area. No one can afford to get covid right now. the person who checked me in had his nose hanging out over his mask which Is just like not wearing a mask at all. I was very uncomfortable and kept having to back away from him.
Calvin was and has always been extremely helpful and knowledgeable. This location has great customer service and also has a big selection to chose from.
I had a reservation for 9:30am and I arrived early. Once they looked up my reservation, they realized they gave my trailer to another customer by accident. Since I drove from San Jose, I had to wait for 2 hours for the other customer to return it. They claimed it was a “rookie mistake.†That said, Calvin was the employee that helped me, and he was great. It was the other guy working that made the mistake.
Unless all else fails, this is the only U-Haul facility that I use. The employees have always been very professional and courteous. It has only improved over the years.
Didnt check tire pressure!! Charge me rental fee twice!! Plus hidden charge!!! Poor
With my need of a vehicle being on the weekend the wait to get to the Counter was ridiculous. There should not have been only Service Rep at the Counter.
Install LED lighting in the storage area. Hard to see.
Really well organized, clean and quick service. I had Rob on check in and check out and was impressed by his professionalism.
More customer service on busy days.
Had to wait over half an hour just to get someone to come out and check me out. There are several billing errors and I couldn't wait another 30+ minutes to be helped. I called them 4 times the previous day to ask them if I could add another day and all 4 times I was on hold for over 10 minutes and no one got on phone to help me & I hung up as that is a long time to wait to get service. Overall there is a complete lack of consideration for customer service at this location.
Pleasant experience
Great experience! Friendly and efficient staff!
The staff at this location is always pleasant and professional!
Truck had an oil leak. Inside evident that it was cleaned for COVID. Employee at checkin was very nice. Phone response is poor, sat on hold for 20+min.
Continue giving great Customer service.
great customer service
Good job
Calvin was very helpful and professional...truly an asset to a company that does things I cannot understand sometimes. People like Calvin are why I ever come back to do business with U-Haul.
nothing
Staff has all been very helpful and kind. They always do a wonderful job assisting customers promptly! Great job all of you. This is truly the best location and the best staff
great facility, love the team there.
I got a truck that was empty on fuel and at the end of the day I returned it with more fuel and still got a $14 charge for fuel. That is a disgusting and shameful practice on part of U-Haul. I will be leaving a negative review on Yelp and my Facebook.
I'll always rent from this particular location for any future U-haul needs. The staff are friendly, efficient and I've never had an issue with any vehicle I've rented.
Great staff, friendly and helpful.
This location is the best U-Haul I've ever been. The customer service is AMAZING! The best I've ever seen at a rental place such as this. Special s/o to Calvin, who I believe is the owner of this specific location, since he helped me go over the process of pre-checking the cargo van before leaving on the link from my phone. He also has a great sense of humor and has a super chill and kind vibe. Also s/o to female lady female lady (I didn't catch her name) who helped my dad and I with check out. She was super nice, funny, and straightforward. Overall I HIGHLY recommend this place because of the customer service and just how fast and easy the process of checking out the trucks were.
Even though they couldn't find our reservation, they helped us and assured us everything was ok.
asssddd
staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
