Customer Reviews for U-Haul of Vallejo

6790 reviews

2050 Solano Av   Vallejo, CA 94590

(707) 552-6278

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 552-6278

2050 Solano Av
Vallejo, CA 94590

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great great people very friendly

Gerardo A. 
Rating:
4.0

Staff was very friendly and helpful. The young lady that helped me is a true asset to your company.

Scott B. 
Rating:
4.0

When renting, tell the customer, if, for example, you're rear ended, and the damage is clearly not your fault, when you return the vehicle, we won't expect you to pay for the damage.

Mustafa A. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Nothing. Excellent Service.

Cynthia A. 
Rating:
5.0

Customer did not leave a comment.

Arvora S. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

The team was excellent

Kevin P. 
Rating:
4.0

The cost was rediculous to keep the truck multiple days. Not everyone can move in one day, make your rates clearer up front or don't post them at all.

Douglas S. 
Rating:
3.0

I was told I would be paying $100 because they had to change the reservation details. Then when I got there I paid more than I was quoted. That was very unprofessional. Plus it took over an hour because my card was charged for the wrong price and I just went through alot of troubles. If we make an agreement for a price, it shouldn't be changed at the last minute just like if I agree to return ur equipment at a certain time, I shouldn't be late. It needs to work both ways.

Akeem D. 
Rating:
5.0

Everything from checking it out to returning was perfect..., very satisfied. Thanks!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Racior C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Charles is awesome

James R. 
Rating:
5.0

Customer did not leave a comment.

Donavan H. 
Rating:
4.0

Always have a person outside the office for customer returning the Vehicle.

Claro C. 
Rating:
5.0

Van rental was fantastic and economic for moving my daughter long distance.

David W. 
Rating:
4.0

Customer service was great! Professional, courteous, knowledgeable staff! However, I would recommend additional staff be hired at this location as it is VERY busy. The staff seems overwhelmed and the customers seem to be frustrated with the staff because there are delays. Glad to see your business is thriving in these trying times!

Antigone R. 
Rating:
5.0

Customer did not leave a comment.

Tammie K. 
Rating:
5.0

I have rented a trailer here 5 times. Always good service and quick in and out.

Kenneth H. 
Rating:
5.0

During a great job already to me. Keep up the good work.👍🏾👋🏾🙏🏾👏🏾

Nicie G. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Check-in and check-out was friendly and efficient. The day before I needed this truck I tried to reserve it at this location over the phone and they said they had none available. I ordered it online and received a response that none was available but the regional representative was working on it. Within an hour I got a reservation for the truck I wanted, when I wanted it and at the location I wanted. I got a discount because the truck has less than 1/8 full tank and I returned it 1/4 full. Excellent experience.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
3.0

There was only 1 attendant working and the line was out the door. You need to have more attendants working the desk . The wait time was ridiculous and it made me late for my helpers i ordered through your site which cost me more in the end😫

Deshawn M. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Staff was very helpful

Elizabeth P. 
Rating:
5.0

Customer service was super helpful drop off was smooth and easy highly recommend it

Brayan R. 
Rating:
5.0

Great crew that works at this location! They really give u haul a good name. Even when busy they all seemed so pleasant

Ari M. 
Rating:
4.0

The Phone Lines were not answered for more than 45 minutes, but the Rep explained upon my return that they had been short staffed all day, so that is understandable.

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

Sterling B. 
Rating:
5.0

Customer did not leave a comment.

Torey A. 
Rating:
5.0

The guys were understanding of my being a little late to pick-up the truck.

MIGUEL B. 
Rating:
4.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY G. 
Rating:
5.0

Great customer service

BETTY W. 
Rating:
1.0

For the truck rental in Vallejo on 4/23 went as it should, but the truck I reserved for my daughter in Fairfield was a disaster. I reserved a 15” truck for 4/24 at 10a in Fairfield and was not able to get any truck at all. I was called Saturday morning by customer service about 8:30a, they informed me that the truck had a flat tire. They offered me a 10 feet truck and when I went to pick up the truck at the location they didn't have any truck for me. This caused me a great inconvenience & extra money . I request that I get some type of compensation- please have someone call me back from Uhaul

Cynthia R. 
Rating:
5.0

The gentleman that helped me where very professional and helpful.

Michael R. 
Rating:
4.0

Courteous and prompt customer service! Kept me Informed me of all requirements and services

Peter S. 
Rating:
5.0

Professionalism people

Licerio R. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Keep Up The Good Service

NORRIS S. 
Rating:
5.0

I went to the office at 8:00am but Office opens at 9am on Sunday and need to return my rental by 8:30am but no key Dropbox so I was going to return using online but website was down. I had to wait. It's very inconvenient.

Ingrid G. 
Rating:
5.0

Truck was clean great job by the team to detail the truck

Liberty T. 
Rating:
5.0

Excellent Service

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
5.0

I received great customer service

James M. 
Rating:
5.0

Everything went well! Nothing to Improve!

Dina W. 
Rating:
5.0

Employees were very good and helpful.

Raynard Y. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

The service I received from U-Haul under employees was excellent recommended anytime the vehicles and the time thank you.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Jeremias B. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

The owner and his son were amazing. Very helpful after I tried unsuccessfully to check in on my mobile phone. Thank you for making this move smooth.

Gay A. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Another negative comment I would have is I was promised to receive my receipt but I never did. Tried to call with no success. Passenger seat was full of someone's hair other than that it smelled chemically cleaned.

Ender S. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

GLADYS J. 
Rating:
5.0

Calvin jr is a excellent service rep

MICHAEL T. 
Rating:
5.0

Quick friendly service. No issues

Steven L. 
Rating:
3.0

I Scheduled my pick up for 7am and was not able to Get my rental until 9am . I Called 6 different people and the last one told me i had to wait until the store opened to receive my rental . I was Set back 2 more hours and had to drive across the Bay Area to rent the UHaul and i had to make a Next State move . I was very unhappy and they said they would Open a Claim and Get back to me in 24 hours and never did

TYRE L. 
Rating:
5.0

Excellent service!!

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
4.0

Equipment worked. Staff was excellent.

Brian M. 
Rating:
3.0

Driver side mirror kept folding while driving.

HINAL P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

When I returned the vehicle they didn't have the correct information I feel I was overcharge and the employee was rude Calvin wasn't there so I didn't get a chance to talk to him but this was the first time I wasn't satisfied with my service

Latissa S. 
Rating:
5.0

Very efficient and again, very easy process. I won't hesitate to rent equipment from u-haul in the future.

ROSS H. 
Rating:
5.0

Excellent service by the staff. Location was clean and everyone was wearing a mask. I highly recommend renting from this location.

DELINA D. 
Rating:
5.0

Customer did not leave a comment.

Dong L. 
Rating:
5.0

Quick service, and friendly people.

James S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
1.0

Waited for one hour and fifteen minutes in line to talk to the front desk man. the line had only three people in front of me. the customer services person was intentionally slow to process people and kept leaving to sweep and clean while we waited for his majesty to grant a truck so we can move from one place to another. The process to rent the truck was lengthy and cumbersome. The clerk knew that we were under his mercy and he took his sweet time to help us. I will never give my business again, I would rather pay 3 times as much and not deal with the B.S. that we had to put up with for a lousy truck.

Hassan A. 
Rating:
5.0

Always very friendly and professional. Will return.

Nafia O. 
Rating:
5.0

Customer service is outstanding!!!

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

First rate

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Miguel Angel S. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Charles I believe his name was was extremely helpful and quick with his work. Thank you

Nicholas M. 
Rating:
5.0

Don't take the truck insurance if you already have good coverage for your own vehicle. Most likely your insurance will cover you but always check.

Christopher M. 
Rating:
5.0

Didn't have my vehicle, but gave me an upgrade vehicle with the same price and mileage price. I will be back because that was really worth me going to U-haul, making sure the customer is satisfied. Returning the vehicle was very smooth, also.

Shelia M. 
Rating:
5.0

Your service agent upon pick up at this location was very helpful and courteous. Will be back.

Randy T. 
Rating:
3.0

Customer did not leave a comment.

Jay K. 
Rating:
3.0

When dropping off the guest service rep kept saying I had damaged the truck and pointed out a dime sized ding on the side of the cab and was treating me as if I had done something wrong. I said that was there before and he asked did I take pictures, ummm no your mobile check in doesn't ask us to take pictures of the exterior. Maybe you should fix that so your customers don't end up feeling like they're being attacked without evidence. On top of that the man was not very welcoming or polite. Fix your mobile check in and I'd be happy to recommend this site, otherwise no I wouldn't.

Leticia V. 
Rating:
4.0

The equipment was there and ready as promised. Although a busy location and on a Friday, the workers did a good job of getting everyone satisfied quickly.

MICHAEL P. 
Rating:
5.0

Very attentive workers here. Calvin is always welcoming, and even though there are lots of people in line, you know each customer is getting full attention. Vallejo U-Haul is my go to place

Fred A. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

asssddd

Lee B.  |  Overall Experience 
Rating:
4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.

David L.  |  Overall Experience 
Rating:
3.0

Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.

Joseph S.  |  Overall Experience 
No reviews have been submitted for this location.

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