Customer Reviews for U-Haul of Vallejo

7,845 reviews

2050 Solano Av   Vallejo, CA 94590

(707) 552-6278

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(707) 552-6278

2050 Solano Av
Vallejo, CA 94590

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The hospitality is perfect. Will be submitting to other.

victor W. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Great all around service here

Floyd H. 
Rating:
4.0

Customer did not leave a comment.

Holly K. 
Rating:
5.0

I was very satisfied with the level of customer service and the excellent condition of the rental truck will definitely recommend the location and will use the equipment again

Hector G. 
Rating:
5.0

Everyone was great. Indya was very helpful and cleared up any problems I may have had.

Mary D. 
Rating:
5.0

All good

Ratu V. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Calvin was very helpful & the female associate from today was very kind as well!

Kevin T. 
Rating:
4.0

Brake oil leaking Lights shut off while driving Trailer in a very banged up condition

Robert B. 
Rating:
5.0

Excellent customer service.

Vita G. 
Rating:
5.0

Customer did not leave a comment.

Alfonso A. 
Rating:
5.0

Great experience fast and easy

Hector G. 
Rating:
5.0

Very competent and friendly staff.

Moses A. 
Rating:
5.0

Very convenient Very helpful Well organized

dean B. 
Rating:
5.0

Always good at this location! The vehicle was clean inside and out and I had to extend it an extra day twice and it was no problem! Alford

Frederick A. 
Rating:
3.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
2.0

Truck smelled weird and it was so oppressively loud that the entire trip felt like a hippo screaming into your ears. Honestly with as much as I spent I'd expect better and will go with someone else next time

Forrest B. 
Rating:
3.0

Customer did not leave a comment.

karen N. 
Rating:
3.0

Awful customer service. No respect for customer's time. Systems are junk and takes forever to look up or change anything. All they care about is taking your money.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

johnnie F. 
Rating:
5.0

Customer did not leave a comment.

Benji C. 
Rating:
5.0

Customer did not leave a comment.

BRENDEN C. 
Rating:
5.0

The customer service that I received was one of the best experienced.you have a good team

Jesse C. 
Rating:
2.0

Told them Bentonville and they went ahead and rescheduled me for a different destination to deliver the truck that was closer to my house. I told him I was going near the airport Bentonville. Says right on the documents that I originally signed and it was a big hassle for me.

jeff R. 
Rating:
4.0

Customer did not leave a comment.

Oscar T. 
Rating:
5.0

Very nice and friendly

Delmar C. 
Rating:
4.0

Customer did not leave a comment.

mark K. 
Rating:
4.0

Customer did not leave a comment.

jay N. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Abey T. 
Rating:
5.0

Customer did not leave a comment.

jorge H. 
Rating:
5.0

Customer did not leave a comment.

Maria E A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Calvin is great!

Dina M. 
Rating:
3.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

VALENTE G. 
Rating:
3.0

Have more large trucks.

barbara L. 
Rating:
5.0

Customer did not leave a comment.

Babac D. 
Rating:
5.0

Customer did not leave a comment.

Armando M. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Zuhair S. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
5.0

Everybody was very helpful as well as respectful. I was very tired and stressed out, the people cared and tried to help me as best as they could. When I brought the truck back the two people working were so kind I was out of it and they let me catch my breath and sit for a second because I didn't have any help. Was moving by myself. I am truly thankful for you all.

Tianna T. 
Rating:
5.0

Make rates more clear. I had only heard your advertising $19.95/day. Was not aware that there was a time limit on that rate and then that it went to $99/day. I live on Social Security and rented from U-Haul for the low rate. If I wanted to pay $99/day, I would have rented a car from Enterprise. I am very disappointed.

Marilyn P. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
4.0

More parking spaces needed

robin G. 
Rating:
4.0

Customer did not leave a comment.

LANETTE T. 
Rating:
3.0

Guy that did my drop off had an Attitude but the guy that I picked up from was awesome need more workers like him

Socheath T. 
Rating:
5.0

GREAT CUSTOMER SERVICE IN A VERY BUSY LOCATION!! UHAUL should hire better schedulers on their MAIN CUSTOMER SUPPORT CENTER to match the quality of customer support at their STORE locations. I made reservation on Tuesday to pick up a trailer in Concord CA location at 7:30 am. System confirmed it. Thursday got a text: " no trailers available", It changed location to Vallejo, Solano Co, confirmed at 7:30 am (i have to cross the bridge $7:), so I called the number on the text to see if I can change location. Scheduler confirmed me a pick up at 7:30 AM in a location that opens at 9:00 AM. Total ignorance, lack of professionalism, It made look bad all the good customer service each UHAUL location. I called the phone # on text referred to my reservation and I asked the lady who answered the phone if they were other UHAUL location in Contra Ccsta Co so I will avoid the $14 Tolls round trip. She said NO, then I asked if I could return it in Concord location. She said NO, I asked why, She repied: TRAILERS BELONG TO THE LOCATION AND THEY HAVE TO BE RETURN AT SAME LOCATION WHERE THEY ARE PICK UP. then when i said i was disappointed, she replied :"Do you want to cancel", I said no,, let me see what can I do, but I want to keep my reservation at 7:30, then she said ok pick up at Vallejo store at 7:30 am an dreturn at same location no later than Monday at 7:30., She also never said the location in Vallejo opens at 9:00 am Again another BAD employ who doesn't know what she is talking about it (at Vallejo location the great customer service said to me "no problem" and wrote the contract to return it in Concord) In conclusion I wasted 1.5 hours (7:30 to 9:00 am), $7.00 toll and $50.00 for 2 workers waiting for me to show up ) At Vallejo store I had a great experience with customer service who really took care of my paperwork and allowed me to return trailer at Concord location as well as the technician attaching the trailer to the car GREAT JOB VALLEJO STORE

Juan P. 
Rating:
4.0

Calvin and Robert are always very helpful when we go there to pick up our rentals.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
2.0

Unhappy employees,ignored by clerk for over ten minutes,Upon returning Van another worker of u hall was not friendly,

Quincel S. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

The 15 foot truck was great. Better than most of the fleet I rent in Vallejo.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Wonderful in every way . The staff was very friendly and helpful..

Ali S. 
Rating:
5.0

Customer did not leave a comment.

paul Z. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Fast professional service.

Robert M. 
Rating:
3.0

I was directed to go here when U-HAUL called and said my original reservation did not have my vehicle because that location forget to set up 24/7 pick up. When arrived for my van at this location they said they did not have any vans and ended up renting a moving truck. It was not Vallejo U-Haul's fault and I appreciate that they were able to get more a rental. The associate over the phone said he would charge me the weekday price for the mix up, but I ended up being charged the full weekend price.

RYAN V. 
Rating:
5.0

Not much to improve everything was top notch service

PETR H. 
Rating:
5.0

Oil lift gate and locks

Beverley C. 
Rating:
5.0

we very appreciate the help of Indya Gibson of Vallejo Team as well as Hayward team done awsome job.

Ailen K. 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Great customer service always professional and friendly staff with positive attitude

Vicki D. 
Rating:
5.0

The process of picking up my rental was so smooth and fast, the girl at the counter was super nice! When I returned my rental thought, the guys who are receiving the trucks are kinda rude, no greeting, smile, or eye contact, looked like they didn't want to be there. Have your return agents be more friendly

Maria Z. 
Rating:
5.0

Great service

rafael K. 
Rating:
1.0

Hello Uhal team, PLEASE INFORM ME IN WRITTEN ABOUT THE ARRIVAL OF THE NEW HITCH IN SAN FRANCISCO! I am writing to you today because I am really angry. I had a trailer hitch installed in Vallejo on September 1st. This doesn't work. On September 13th I was in San Francisco for an appointment to get a new hitch installed. At this appointment, Alex informed me that no hitch had arrived for my car and that he could therefore not install a hitch. I then spoke to the manager Adelia and she apologized and promised to order a new hitch. This should arrive on October 2nd. Today I called the office and was told that no hitch had arrived for me and I could not be told when this hitch would arrive. After that I asked Uhol to make an inquiry to the manufacturer to find out when the hitch would be ready for installation. The woman on the phone was very rude and refused to do this or even write down this information for Alex and Adelia. PLEASE INFORM ME IN WRITTEN ABOUT THE ARRIVAL OF THE NEW HITCH!

Peter L. 
Rating:
5.0

Customer did not leave a comment.

patrick L. 
Rating:
5.0

Nothing

Torrance A. 
Rating:
5.0

Service was excellent. No complaints and nothing to add for improvement. Calvin was very professional and made my rental experience a great one!!!

james D. 
Rating:
5.0

already 100% great service thanks so very much

barbara G. 
Rating:
5.0

Customer did not leave a comment.

Theodore I. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Z. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The manager Calvin in the vallejo ca on Solano ave is excellent😊

GRACE G. 
Rating:
4.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer friendly

Jayvee C. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Calvin is such a pleasant employee.

Cynthia R. 
Rating:
4.0

More furniture carts!

Carrie K. 
Rating:
5.0

Keep up the good work

wanderley R. 
Rating:
3.0

Customer did not leave a comment.

TAMALA M. 
Rating:
4.0

Folks were nice and helpful

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Juarez M. 
Rating:
5.0

Excellent customer service at the Vallejo location, both for pickup and return. Thanks!

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Willa M. 
Rating:
5.0

Check tires

maria T. 
Rating:
5.0

Customer did not leave a comment.

Michele J. 
Rating:
5.0

India was very helpful,kind and friendly. Made sure I had everything needed to cover anything that might happen. Staff was also friendly and greeted me with courtesy. I have rented from this location a few times and always had a good experience.

Robert V. 
Rating:
5.0

asssddd

Lee B.  |  Overall Experience 
Rating:
4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.

David L.  |  Overall Experience 
Rating:
3.0

Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.

Joseph S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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