Customer Reviews for U-Haul of Vestal

4728 reviews

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LUIGI F. 
Rating:
1.0

Customer did not leave a comment.

danielle T. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLEIGH B. 
Rating:
5.0

Tried to rent on line. Entered all my info and never received a confirmation. Had to rent over the phone and the wait time was pretty long. Otherwise good experience

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

D JR C. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Hardik B. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Adolphus R. 
Rating:
3.0

Everything was perfect however dropping the truck off at another location would have been more convenient.

Marcia T. 
Rating:
5.0

Customer did not leave a comment.

J B. 
Rating:
5.0

Efficient and friendly staff.

MELISSA L. 
Rating:
5.0

Nothing.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

christian H. 
Rating:
5.0

Customer did not leave a comment.

CINDY W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Thanks to Jose for his help picking up and dropping off. Very easy possessing everything.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Amedeo C. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE T. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

JUDITHLOUISE Z. 
Rating:
5.0

Picked up the wrong size vehicle. They were able to exchange it to the size I needed with no hassle or extra cost. Very happy with the service here.

LOUISCIRO JR D. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Fast friendly service. Vehicles are clean and run well. Answered all my questions and were very nice from beginning to end.

MARIA L. 
Rating:
4.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

This location is great, the staff is friendly and knowledgeable. I use this location for rentals and propane refills, the service is always great. Keep up the great work.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

MARCIASUE V. 
Rating:
5.0

Customer did not leave a comment.

KIM G. 
Rating:
4.0

Customer did not leave a comment.

angela B. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Truck had check engine light and steering wheel was clicking on turns. Truck door was sticky. Truck was just OKAY, service was great!

Adam W. 
Rating:
5.0

Don't use the online crap bc it don't work. I had plans to pick up a truck that I had reserved for but that night I couldn't get it. the online stuff locked me out and so the lady on the other end was nice enough to find another place which was further away and it cost me more money. I rather do the face to face to get a truck.

Judith C. 
Rating:
5.0

Great service and personnel!!!!!

JOSEPHA O. 
Rating:
5.0

Great customer service. Easy and quick pick up and drop off.

Jason C. 
Rating:
5.0

Just keep up the good job u do so well thanks

Gary D. 
Rating:
1.0

Jose, an employee hit my Volvo w his truck and they denied it, the Mgr took a picture of my car and was going to call me after speaking w insurance and I haven't heard from him yet.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Very friendly, helpful staff at Vestal location.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

I've rented from here twice and both times was very easy. The truck I reserved was available, checking it out was quick, and everyone is very friendly.

Christina H. 
Rating:
5.0

Very prompt and friendly staff. No waiting when picking up or dropping off the van.

MICHAELJOSEPH S. 
Rating:
5.0

Staff is very friendly & informative. Getting in and out is very quick and easy. Trucks are very clean !!

victor C. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Excellent customer service, Christian Tapia was very helpful and friendly!

DAVID R. 
Rating:
5.0

Nothing to complain about. Great service.

ALECMICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
3.0

Mobile check in needs work. I selected this to keep things to a minimum contact, but had to go and find a rep for the dolly.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
5.0

You need more energy efficient vehicles. This is 2021, not 1976.

MARK J. 
Rating:
4.0

Your boxes are poor quality. The handles tore easily with light loads. I also bought boxes from Home Depot and they were cheaper and of better quality.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA F. 
Rating:
5.0

A++

ANDRES JR A. 
Rating:
3.0

No issues. Closed. Dropped off at 1:30 a.m.

Jessica L. 
Rating:
3.0

No issues. Dropped off while closed at 1:30 am.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

BRIANNA C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
1.0

Not take and call the cops and recover your truck after you knowing and willing let me extend it till the 22 but on the 18 call and tell sherrifs office it was a month late come on get real

Gary G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Well done

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MARIANNe H. 
Rating:
1.0

Make sure the truck doesn't break down

Matthew V. 
Rating:
5.0

Great

Oxana B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

PRADEESH M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Sierra H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

With the online reservation, we were in and out in a matter of minutes. Drop-off was just as quick. Staff were friendly and attentive. Great experience!

Timothy N. 
Rating:
5.0

Very friendly!!

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Quick customer service, very friendly

FRANKIE L. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

Customer did not leave a comment.

AMYJ W. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Clean all windows and mirrors so the driver can see out of all windows.

SHIRLEY S. 
Rating:
5.0

Immediate service, quick review of trailer and closing out long trip succesfully

james E. 
Rating:
5.0

Staff very helpful and friendly

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Ekrem K. 
Rating:
4.0

By the time i got there the after hours drop off line was near the road. If i had parked the drop off where I was supposed to in the line I would've blocked the entrance. Maybe they should redesign the parking lot and point after hours drop offs else where. Other then that it's a good store with trailer and light towing supplies and parts. I would shop there if needed.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

MILTON H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Gave me a truck that clearly has transmission problems and your website to return trucks after hours is absolutely garbage. Never works, ever. It's 2021, outsource a tech guy if you have to.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Great service by I believe Noah was the counter guy, knew all the answers to questions and knew the walkthrough questions by heart. Same at drop off easy and quick!

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
No reviews have been submitted for this location.

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