Customer Reviews for U-Haul of Vestal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Vestal

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Brett V. on

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Brian J. on

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Outstanding service.

GANSEN L. on

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Everything is excellent.

JOHN P. on

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I mprove the computer program that your employees use as it seemed to slow them down. Despite that, Noah Dubois was very helpful and nicely represents U-Haul , Thank you.

Michael K. on

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Can't think of anything to improve. Both workers that I interacted with were very personable and helpful. Good crew!

LISA T. on

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Christopher is amazing. I remembered him from when I returned a truck last July. That day was hot and humid, and he was the only one on duty. Some customers were rude, and he handled the situation with class and dignity. He was incredibly efficient and respectful last year, and today when I returned some reusable boxes. Terrific customer service.

Wendy B. on

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Michael B. on

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I had called the day before and they confirmed all would be well, but suggested I do everything on-line to make it easier. It was easy and I appreciated the information,

James D. on

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Great customer service at your Vestal location.......

Diana H. on

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Very respectful n took time 2 go over items as asked.The man who took the time 2 do so has a future in communication. He knows his biz m gets things done w/o delay.He deserves a raise.Ill def be back 4 nxt rental..TYVM..Have a great n safe day..peace...... Sean.B..

Lance L. on

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Your gas policy is lousy. I took truck with 3/4 tank. I did put gas in but is was just a hair off 3./4 so you charged me for an 1/8 of tank. That is BS! If I am slightly off or I go slightly over the customer is screwed! Your policy should always be a full tank which avoids that issue.

THOMAS A. on

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STEVEN M. on

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ANDREAS F. on

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Gansen L. on

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Everything is great, I will be back again.

Andrew S. on

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Michael K. on

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William h. on

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william A. on

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I order blankets to use and I ended up not using them and I was hoping to get a refund for them because I didn’t open the bag. they told me no we can’t do that because it was on me. I thought the one gentleman was rude about it and they seem to not care. In that regard the customer service was unsatisfactory. If someone doesn’t use something and would like to get their money back they have that right. It is call customer service and I felt the two employees you had working there were like “ we don’t give a fuck about you get out of here” attitude and that is not good customer service.

Scott C. on

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Car tow dolly - ratchet mechanism was showing signs of a lack of attention, did not operate smoothly. I would have taken care of it myself with a can of WD40 if I had it, and the next person would be much better off. If I didnt have prior experience with these tow dollys it would have been quite difficult to figure it out due to the binding and lack of lubrication causing issues with the mechanism. Staff was very helpful on the front end, right up to when it was mounted to my tow vehicle, then it is up to the renter to figure things out which is fine for me but maybe not so fine for inexperienced customers.

ROBERT F. on

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Scott M. on

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richard b. on

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Employees promptly greeted me on arrive, quickly processes the transaction and had me on the road. I rented a motorcycle trailer and it worked well for what I needed. When I returned the trailer the business was busy, but they still quickly handled completing the transaction. I would definitely go there again.

Harold M. on

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Couldn't recover receipt

Haley A. on

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Gregory P. on

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william c. on

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Lisa J. on

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Location was very busy but great customer service

Dan I. on

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stevem h. on

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The wipers didn’t work while I was driving it in the rain must be a short cause then they worked when it wasn’t raining

al w. on

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Very nice crew! Truck ran beautifully and the trailer was so easy to haul/use. Wonderful trip! Being a Disabled Military Vet, I had to rent the vehicles because I can't afford to own any for myself. So glad I visited Uhaul!

Michael H. on

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We had a little mix up with the truck but it was fixed within no time at all. The guys that helped me were on top of everything and full of information.

Christian Y. on

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Stacey E. on

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I always use this location and have never gotten bad service or equipment. I have always had a good experience. Very busy location!

Cory K. on

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They were extremely busy at drop-off and could have used another employee to help but otherwise it was a pleasant experience. Equipment was in good shape and the staff were easy to work with as well as knowledgeable.

Gustave V. on

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I have a Ford Explorer that I wanted to pull the trailer with. Sadly Uhaul’s policy would not allow me to rent any trailer because some idiot decided to bring a lawsuit against Uhaul. Punishing everyone else because of someone’s lack of morals is not the way to be. Perhaps re write the contract so good people like myself are able to rent equipment without restrictions.

MARTIN A S. on

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Nothing.

Karen J. on

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Sarah G. on

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Heather L. on

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We needed the truck for longer than we thought. So I called and asked if we could keep it longer, but got some kind of call center instead of the actual location I got the truck from. They told me we couldn’t keep the truck any longer. So we rushed to get everything we could moved over. And when we brought the truck back the person working there said it was fine to keep it longer and we could’ve had it for 24 hours without any extra fees. Pretty pissed off that the person I called told me we needed to bring it back right away. It ruined our whole moving day

Matthew S. on

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Nothing. Everything was as expected.

ted h. on

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More workers needed. Waited half an hour

detlef s. on

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John D. on

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Keep up the good work.

Eric c. on

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Don C. on

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MUHAMMED A. on

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harry p. on

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Filippo M. on

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John F. on

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Great service and equipment.

RICHARD N. on

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Staff was courteous and fast. Very happy

Latrise H. on

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The vehicle I had was terrible to drive.

Kenny H. on

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Nicole M. on

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Staff was extremely accommodating, kind, helpful, and caring while I was having a difficult time and needed to move immediately with short notice.

Thomas S. on

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Howard H. on

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The guys in this place are great! Very helpful and courteous.

Nancy R. on

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Not wait as long for service.

Janelle B. on

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Chris I believe his name was, was amazing! There were two men that helped us all together and they were excellent! They were super kind and helped us with a dispatch issue that occurred. They kept us calm and stress free. Will definitely recommend vestal UHAUL to friends! Overall a fantastic experience

Dan I. on

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Vincent B. on

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deborah r. on

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great service and very nice staff

Carman G. on

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excellent service from entire team

craig k. on

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melinda p. on

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Douglas S. on

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I had an incident with the truck. while driving down highway the rearview mirror spin and then flew off, hitting another vehicle. Thankfully no one was hurt. But, I spent the rest of my night dealing with a broken system trying to get this resolved. Process was painful. I lost my entire evening, NOT a happy customer!!!! Doug Skinner (607)205-9085...….contract#88479281

Christine W. on

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mobile app return did not work - I spent 45 minutes trying to get it to work but was unable to - very frustrating - I was able to get the code via email - but could not get the mobile app to accept it

Linda G. on

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Stacey M. on

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Great customer service and very friendly staff....made the process seamless and esy pickup and drop off

Kim W. on

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Trailer was old and beat up. Rain leaked through to my belongings.

Margaret A. on

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The pick up truck ran great, I felt safe driving while in secluded areas. Important feature!

Michael M. on

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Joseph H. on

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Very. Good service Battery died very disappointing experience. Had yo wait for service. Come very promptly. Jump started truck. But I could not turn it off because the battery died. I left it parked and running wasting all the gas I bought. I entered up paying someone to move my stuff. Waste of time and money. Disappointing because hail has been very reliable.until this experience

Mihaela W. on

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Gretchen F. on

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Simple drop off experience. Efficient.

patty p. on

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antoinette b. on

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Everything was wonderful great service

Amy M. on

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Excellent experience

TIMOTHY O. on

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Gayle R. on

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Thomas M. on

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Awesome crew!

michael m. on

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Was charged a cleaning fee and a gas fee when i made sure that it was back to what i got it at and that i also made sure it was clean

Edward W. on

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The service was great!

Colin M. on

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ann r. on

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Keep doing what you do very happy about everything I would use you again thank you so much

John M. on

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rebecca j. on

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Everything went very smoothly, your customer service representative was extremely helpful. No suggestions for improvement at all. Should we need to rent a truck again we'll definitely use this location.

Mike G. on

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Lower mileage rates

Cet F. on

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daniel s. on

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Check over better and check all nuts and bolts and screws the tail light on the tow dolly feel out but customer service was excellent

Joseph S. on

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RHONDA S. on

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Keep doing what you’re doing!

kurt s. on

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Pick up and delivery were easy and quick. Sunday hours are great. Good experience throughout.

Patrice O. on

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Heather D. on

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Michael P. on

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daniel t. on

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NICHOLAS A. on

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Bob H. on

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first time using uhaul. everyone was courteous and helpful

Frederick J. on

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Thomas S. on

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Edward S. on

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Noah provided me excellent service at pickup and return. Every step was quickly explained and understood. Cargo trailer was connected perfectly, there were no problems with the hitch or trailer

Bob G. on

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Debra R. on

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Jaclyn F. on

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U-Haul call center do not care about the paid clients

Jaclyn F. on

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I will not recommend U-Haul ever again

Joby S. on

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Good service. Installation was timely. Noticed some vibrations coming from under my vehicle after I picked it up. I returned the next day and it was promptly addressed and corrected.

wayde r. on

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Great service provided got the truck very quickly and I was on my way in know time

gerald d. on

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I see no need for improvement

Gansen L. on

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Robert R. on

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Keep your staff happy so they keep doing what they are doing, making us regular customers happy.

Kenneth G. on

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Mark C. on

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Mary B. on

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ron w. on

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The gentlemen are all professional and efficient!

theresa b. on

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Great customer service

Jeffrey W. on

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Don S. on

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Keep locks (and rachets on the auto transport previous rental) lubed/oiled. Have tie downs for securing the load available. I was a little disappointed that I had to work around the rental blankets and dolly. They take up room in the truck. These items should really be an at the counter rental.

chad g. on

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suzanne c. on

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GARY H. on

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Gerald C. on

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Staff was very patient & Helpful Jerry Ciotoli

Jeff H. on

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Employees were all very helpful .

Jeff H. on

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Store manager very professional. Retail displays very well done.

William R. on

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racheal f. on

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Sarah G. on

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Easy peasy, thank you.

anthony a. on

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Return time and gas policy not clearly explained causing a much higher rental fee than planned

Sean S. on

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I was happy to do business with U-Haul. Everything went perfectly!

darryl p. on

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The staff is awesome, I've used them numerous times ,always satisfie

Rose S. on

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scott a. on

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Daniel C. on

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Kyle was amazing! What a great experience, especially when compared to Plank Rd in Clifton Park, NY!!!

dennis P. on

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Tom C. on

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When calling for rental equipment or would be beneficial if you could talk to actual staff at site not someone across the country. Also when I called before returning the equipment and talked to someone at the site get claimed I was a robot and hung up on me.

Tony N. on

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Great job guys thank you

Mark G. on

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Rob Barlow and his team knock it out the park each time I am in there. Great service. They take the stress out of any job requiring a rental. Thanks again guys!

Russell F. on

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Great customer service extended by the site manager. Will definitely use this location in the future.

Renee N. on

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Lisa B. on

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Do You Haul we had was very unknown satisfying the lights were not bright enough when driving at night time we had people that stopped at a rest stop and told us that our lights weren't bright enough the shocks or whatever on that truck are awful the truck sways I had to stop 18 times to throw up because I got car sick which I never do the people at Uhaul never told us that I had to absolutely positively drop the truck back off at the Binghamton or sorry the Vestal office now they're finding us I'd like to file a dispute

JOHN F. on

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Great service!

john s. on

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Excellent counter service Efficient data entry format Helpful staff Provided safe operating instruction for trailer

Richard M. on

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The truck I rented was dangerous. The steering was so loose it was like driving a boat. When I dropped of the truck, I told the man who checked me out. He said yeah, all the trucks are like that. They are old and they suck. I have rented U-Haul many times an never have truck like this.

Sheanon R. on

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Stephen C. on

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Dawn F. on

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Jorge C. on

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Jon B. on

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John D. on

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Keep up the good work. Thanks.

Paul A. on

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sal v. on

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Stephanie H. on

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DONN B. on

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Christine L. on

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Excellent customer service, I didn’t even have to go inside when dropping it off, everything was done electronically. Excellent!

Connie J. on

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Nothing to improve. Fast and efficient service with knowledgeable associates.

CHRISTOPHER P. on

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Nothing. Quick friendly and efficient service. Great rental vehicle. Easy to rent and return.

ALLEN W. on

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My first time at this location but have rented many at other locations. Have to say a little drive but will be worth it to get the rentals from this location from now on Thanks Al

Naomi V. on

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bret c. on

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Trying to return via the mobile app was painful. I finally gave up and just left the vehicle. Gas level upon pickup was below what was stated on the contract but I didn't feel like taking the time to go back in to resolve it.

debbie g. on

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Tamera N. on

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make sure that the digital phones the workers have are up to date and accurate.

Rebecca W. on

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More help in office

Michael L. on

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Jenniffer E. on

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Christopher was extremely helpful, knowledgeable and professional. Give that man a raise!

Karl R. on

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Chris was a great help. He recommended that I sweep and squeegee out the back of the van so he could wave the clean out fee. The mileage I put on the van was over my estimate by 16 miles. The price they charged me was fair. I'm very pleased with the Vestal Uhaul facility. Thanks for a great transaction. Karl Richter

Gary K. on

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Nothing....

Thomas R. on

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Andrew R. on

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The same individual checked me in and checked me out. He was extremely professional, very curtious, and very helpful. He went above and beyond to put things I had bought in the back of the truck for me. I was very impressed with his service.

Daniel F. on

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Very professional crew with outstanding customer service. I also work in customer service environment and I have to say the gentlemen that helped me did a great job and also cut down my travels by half by helping me choose the proper method hauling. Thanks guys!

analee c. on

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When I called to reserve a truck I reserved a 20’ and they said they could do that for me. When I got there they gave me a 15’ and told me it’s what they had, even though there were bigger trucks in the lot. Luckily, I made the 15’ work but it was a very tight fit.

Jeanne B. on

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nothing at all

Lesa K. on

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The rear door on the truck was difficult to open and close. The transmission hesitated badly when shifting into reverse.

Michael D. on

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After driving 7 miles and turning off the truck to load, I went to turn the truck back on and it didnt start. The battery was dead, and when going to jump start noted the battery compartment to be open leading me to believe this was an issue requiring charging. This delayed me in compeleting me move in a timely fashion as I have limited time to complete.

gerald c. on

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Great listeners, very efficent, well explained services & some grood advice.

Quenise H. on

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Shi L. on

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