Customer Reviews for U-Haul of Vestal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Vestal

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Robbie J. on

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Daniel S. on

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MARK R. on

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Richard D. on

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uhaul was returned following day on time and still charged for 2 days. Uhaul is a thief

Steven C. on

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Theodore K. on

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This location had nothing to do with my original rental. They are the best location I have ever dealt with. The people there are the BEST!

Rebecca M. on

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When I arrived everything was ready for me to pick up. I had one guy give me a thorough review of the papers and then sent me on my way. Very helpful, informative and nice.

John M. on

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lori f. on

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Dianne B. on

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everything was fine

Robbie J. on

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Mary C. on

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Richard S. on

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Tanisha A. on

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Rebecca B. on

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Drop off was Kenosha, WI. Not Vestal, NY. Discrepancy is likey due to my last second truck change. The guy from Chenango St location went to Vestal Ave location to get me a truck more suited to my needs. He saved the day.

Robbie J. on

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nicole m. on

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Beth w. on

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David O. on

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smooth checkout.

karl h. on

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Improve communication and scheduling between the call center and the actual facility.

JAMES B. on

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Nice operation. Staff is kind and courteous. Nice equipment.

Steve G. on

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Never a complaint! We rent twice a year (past 3 years) for our daughter in college to come home for summer. Thanks again!! See you in May 2018!

katlyn w. on

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Brant L. on

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KHALID O. on

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All good.

Charles K. on

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Ozge Y. on

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The windshields were not working well. I had to drive below the minimum speed limit in order not to have an accident. Also, the sun visor of the driving seat was broken. It kept falling down while driving, which made the driving difficult. I guess they gave me the worst car!

Mark D. on

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Drivers side door didn't operate properly when closing from inside. Closed completely only when someone outside closed the door.

Donelle H. on

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Great customer service at this location and equipment was clean and easy to use..my only complaint is that I didn't realize 10 ft trucks had no ramp. That made moving a little more difficult...

Rita S. on

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Roberta A P. on

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Very easy and pleasant experience! Thank you

Zudorah D. on

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Yijun Z. on

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Ron L. on

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Allen L. on

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The truck had very poor steering. It was loose and dangerous to drive over 45mph.

edward t. on

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Honestly the best experience yet using U-HAUL !! Have used you guys many times over the years and this last time was amazing! From the moment I walked through the door till I left out the parking lot maybe took 5 mins , fast friendly and informative associates , full instructions as always !! The truck was gleamingly clean and almost no visible previous damages (you really really had to look they were that small if at all) and the truck ran great ! The biggest part of the experience was how quick and easy it was !! Pulled up and was greeted by the manager who did a quick and detailed 360 inspection of the truck and using his tablet was able to give exact mileage use and a final detailed bill amount and even was able to run the card I used from the telephone reservation to pay the bill right there outside and was immediately emailed all the paperwork and receipts and was able to jump in my car and continue about my day that quick !!! Just amazing guys !! Will definitely keep using your business ! Two thumbs up ????

Ryan L. on

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Barbara Z. on

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Andrew E. on

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Dennis L. on

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Good service. Very pleasef

Nathan G. on

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Jeff J. on

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gary c. on

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Nothing, Christopher did a great job!

Huseyin K. on

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Vickie C. on

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James G. on

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Janese M. on

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Steven w. on

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gordon r. on

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paul d. on

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aubrey w. on

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The guys here were excellent! They helped me navigate a booking error and finished my hitch install in under an hour. Thanks guys!

Thomas T. on

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If people don't want a dolly it shouldn't be in the truck. There was a dolly right in the right back corner of the truck. I rented a truck with no dolly. I don't want a dolly sitting there in the space where I can put some of my stuff. It's stupid.

joe r. on

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Claudia D. on

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Had to travel a little further to deliver the truck. No concerns. Extra miles were added so we would not go over our limit. Very accommodating on this end as well.

Cindy M. on

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I found the self-return process impossible. I created an account on uhaul.com, but never saw an icon or listing for return.

RENEE L. on

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Good customer service!

Viola H. on

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Dale J. on

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On pickup date only 1 employee working. Always had 2-3 people in line.

Daniel F. on

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vernon t. on

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ROBERT B. on

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Mike P. on

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Nothing

KAREN R. on

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King W. on

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Barbara R. on

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Mark G. on

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Excellent customer service. Literally had a solution to every moving problem I had. Product knowledge on point. Everyone I dealt with deserves a raise and a paid vacation.

DAN S. on

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rob t. on

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adam p. on

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Zbigniew P. on

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Lots of equipment to choose from. Excellent stuff.

Michael E. on

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I rented a truck and trailer. I asked if I could leave the trailer and pick it up later that day. They agreed. When I arrived, the trailer was gone. Fortunately, a similar trailer arrived shortly after I did, and they gave it to me. Giving away my trailer that I paid for was unacceptable and unprofessional.

Theresa J. on

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Did fine no complaints except just check wiper blades

Gabriella L. on

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Steve F. on

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From the phone call requesting a vehicle to the dropping off of the vehicle and receiving my bill via email afterward - everything was great. The staff was fantastic, the vehicle was top notch and all went smoothly. I would highly recommend this agent.

RUSS S. on

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Guys are quick and efficient! Thanks.

Paul J. on

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The truck i used was nice My issue was not with the equipment was with the little punk behind the counter who told me they were charging me $8.00 for fuel he said I did not put the same amount of fuel as when I left I had a print out of where the fuel was at i put it rt back where it was He was very rude and arguing w me over it yes I know it is only $ 8.00 but if uhaul wants to lose a customer over $8.00 then it is what it is I will never use uhaul ever again.I will takes my business somewhere where I dont have to take shit from a little PUNK behind the counter I will not recommend uhaul to any one I will tell them to go to BUDGET/RYDER/ PENSKE.uhaul is not the only game in town.So there it is you wanted to know my experience there you have it.

Donna G. on

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There was a strong odor of cigarette in the van. Other than that it was great!

Lynn S. on

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Called the 800 # and stopped in at local location and was quoted 4 different prices for the same rental for the same days and mileage! Also the gas level was recorded incorrectly upon pick up and appropriate gas credit was not ever credited to my bill.

Nicole M. on

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Staff was very nice and helpful! They explained things well and answered all of my questions!

Patricia E. on

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dave r. on

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Judith W. on

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Ron P. on

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PATRICK W. on

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Chris b. on

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Staff took care of trailer hookup and removal, never had to touch it. Equipment worked well, checkin and out were very efficient.

gerry m. on

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Stay as you are. Service was quick. Person was friendly. I won't try to change a thing.

Raymond S. on

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Excellent service!

Richard g. on

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Quick and efficient service.

Patrick M. on

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Douglas G. on

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Self check out and in worked pretty well. Slight delay on the confirm license and identity step led to me being on the road before it asked for mileage confirmation.

Gerald C. on

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Bill C. on

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Bruce C. on

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The Uhaul rep was over loaded with work so it took me a long time to pick up the trailer rental. The on line check in wouldn't complete. And the after hours on line return didn't work either.

David B. on

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Sarah D. on

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Gary W. on

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Alexandre F. on

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michael e. on

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yu b. on

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Ao L. on

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Francis M. on

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Continue to improve the digital sign on experience using a smart phone

Komla D. on

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James F. on

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HYUNJIN Y. on

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Louanne N. on

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customer service was so helpful and professional.

Richard H. on

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Very satisfied. Can't think of anything to improve.

jim j. on

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Colleen N. on

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The truck should be full with gas, so you can just go and fill up before you return. The truck we got had a 1/4 of a tank and therefore we had to go put gas in the truck down the road for the pickup location since you have no idea of how the mileage is going to be it is hard to judge how much to put in. We ended up leaving the truck at 1/2, so we lost money there. You would have thought we would have a credit for that.

vanessa a. on

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The guys were quick, efficient, and professional...plus the bathroom was real nice ??

Gary S. on

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Make sure all equipment rented is actually on the truck without having to be asked.

Robert B. on

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gary c. on

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nothing

Aileen C. on

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john m. on

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Rich B. on

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This location is exclusively a UHaul dealer. Once you pull in a representative comes to your truck and takes care of everything. Was in and out in less than 5 minutes. Highly recommend!

Tammy M. on

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The staff was very friendly and helpful.

RITA P. on

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HAMZA G. on

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Jesse H. on

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I was charged for damage to the vehicle that didn't happen while I had the vehicle. When I asked the kid how I disputed it, he said, "well you can, but they will just ask me and that will be the end of it." Not a happy customer!!

James M. on

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Thomas M. on

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Christopher and the other guys were great at helping me to select the best option and quickly get me on the road! Having the U-Haul-installed hitch and great service from Chris and others opens up a world of hauling opportunities for me and my family! Thanks a million!

Erica A. on

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Amanda R. on

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The staff was professional, helpful and very down-to-earth. Moving is stressful and this is exactly the type of experience I had hoped for. It was very positive! Many Thanks to the staff!

JEFFREY R. on

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terri l. on

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James P. on

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When I ordered your truck, I ordered it from Owego location (which your system verified and alerted me my truck was available), only to get an email hours later saying the location for pick up is Vestal. I live in Owego, was moving down the street in Owego, was told Uhaul had a truck available in Owego, but I have to change my ride arrangements, pay for extra gas and mileage because your system isn't accurate! Then I get attitude from your guys in Vestal! Why couldn't you deliver a truck to Owego from Vestal instead of make me pay your company extra? I won't make that mistake again! I'll rent from someone else next time.

emery m. on

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Bruce B. on

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Lynn R. on

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The person who waited on us was not that personable, even as my husband tried to make small talk. Then when we got our trailer it looked like something that was ready to retire, certainly not the clean, colorful ones they display out front. We drove it to our destination and discovered that it had a broken leaf spring. We waited an hour for a mechanic to come verify what we already knew and then another 1 1/2 hours for a different trailer to be delivered. The whole process put us 3 1/2 hours behind so we didn't finish our job until 11pm. We were allowed a few extra hours the next day for the return, but the place was so busy it took over 1/2 hour just to get waited on to return it. It was not a good experience overall. I will say that they took 1/2 off our rental price to compensate us for our trouble. I am glad my husband was a mechanic and knows about these things because it could have been a very bad situation if we had loaded the trailer and something happend on the road. Most people would not have known something was even wrong.

Marty S. on

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These guys are on top of their game!!

Monique A. on

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The truck has a turbo. It was not economical on the subject gas.

ACHILLE D. on

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Excellent!

Sam S. on

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Th truck's cabin was dirty and the sunviser was broken. The entire cabin's ceiling was falling off.

sean r. on

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Very good customer service. Never have had a problem with this location.

Richard R. on

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marlene o. on

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Grace E. on

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The one staff member was a bit overwhelmed, it may be worthwhile to have another staff member on.

BRUCE B. on

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Georges I. on

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PETRO I. on

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Chris F. on

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This location was very professional. I had the trailer hitch installed at this location and was very pleased with their conduct. The personnel were quick to deal with the return of the equipment and I was back on the road within 10 minutes of drop-off

Bernadine M. on

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CAROLYN S. on

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I reserved a 15' truck back in the middle of APRIL. I knew I needed that size truck, nothing smaller. The day before my reservation of June 23rd, I got a call stating that the 15' truck is not available, and a 10' is but I'd have to drive a half hour to go get it. That is not acceptable, as I would be using an hour's use of gas. Secondly, the 10' was too small. I needed the help of a friend and his pick up to get all of my items loaded. For this great inconvenience, I was charged the same as my original reservation. This is also unacceptable. The guys at both stores tried to be helpful but when it came right down to it, the truck was not large enough, which was why I ordered a 15' truck TWO MONTHS in advance!

Heidi N. on

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Pick up and drop off were super easy

Richard S. on

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This is the second time renting from this location. I had great experiences both times.

Dimitry G. on

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Jeffrey H. on

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Not a thing, excellent job!

Ben C. on

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tim m. on

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Had some struggle getting the order made and ended up with 2 truck reservations, but once we got one canceled the order went smoothly. Appreciated the drop-off person crediting me considering the gas fill-up was 8 gal for just 29 mi, so something was up with that initial reading.

Bradford B. on

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NANCY K. on

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Martin S. on

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I went five miles over the allocated 58 miles for the vehicle rented. I was not aware that I would be charged for 5 miles, the distance from my son's residence in Endwell to Vestal. Capping off the rental experience with an additional charge did not leave a good taste in this consumer's mouth. Otherwise, the service and vehicle was exceptional.

tom W. on

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Yagnesh V. on

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I was charged extra for @ 27 miles even though I returned the truck in 24 hours instead of 48 hours.

Heidi C. on

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larry h. on

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Staff at this locaion was excellent! Very helpful abd knowledgeable...

Isaac S. on

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Customer service was great. Guys were quick and knowledgeable. Vehicle had several maintenance issues that need attention; brake pedal didn't engage until pedal hit the floor, front end alignment was poor vehicle could drive straight, seats were very uncomfortable, at 40 mph and above a high pitched sound echoed in cabin and windows were up all the way.

James D. on

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I would like to make sure Justin at the Johnson City NY location is credited for his Excellent?customer service. Justin was the first person I spoke with to help find the truck and area to get it. He was amazing over the phone and deserves a raise.

Brian H. on

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WALT S. on

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Tim W. on

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The check in time when returning equipment needs improvement. Waiting 10+ minutes to return the truck isn't good.

Virgil P. on

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First time for me using u-haul, overall impressed with customer service and the knowledge of the staff

ERIC N. on

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Paul M. on

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Everything went smoothly. Early check in was nice, plus they let us take the truck a bit early. Truck was clean and easy to drive. Staff was courteous and helpful.

TIMOTHY B. on

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First impression, the Vestal, NY store is exceptionally organized and clean. Second and most important impression, the people (staff) are welcoming. Great job....keep up the good work.

Christopher S. on

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farid m. on

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Steve D. on

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James W. on

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Christina B. on

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Ronald W. on

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Adnan S. on

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Joel C. on

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Matthew L. on

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DANIELLE V. on

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Edmee C. on

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Have rented several times from this location and has always been a great experience. Thank you

JOHN W. on

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Every part of my experience renting from this location was exceptional. They were dealing with a difficult personality when I walked through the door but they maintained their professionalism and got to me as soon as the possibly could. I can provide no opportunity for improvement, they're doing an excellent job.

Ken K. on

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Yihong C. on

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Auden F. on

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Shirley S. on

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Raymond T. on

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Marie Pierre C. on

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XIN W. on

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Scott s. on

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amy h. on

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Great service

Timothy B. on

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Steven P. on

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It was my first time renting a van. It ran great! Very responsive to accelerating, breaking, cruise control was smooth etc. It had more room than expected, great gas mileage and could be parked in areas that a truck would not fit.

Frank P. on

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Michael J. on

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RACHEL T. on

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The mileage and fees policies were well explained, although I wasn't sure what they meant about the $75 deposit until after getting my return receipt. Also, a few pointers on how to drive the truck would've been helpful since I haven't done this before. Thanks for great service!

donna s. on

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good availability and no hassle service.

Linsday P. on

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RICHARD F. on

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RAYMOUND E. on

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Michael C. on

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Peter L. on

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Charlie G. on

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DANIELLE V. on

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Robert M. on

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Manager Robert Barlow was courteous and efficient, a pleasant experience.

Kaelan H. on

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brian s. on

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Ning C. on

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mike c. on

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Fast service, great people. Very helpful in setting up my appointment.

Jim C. on

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Gwen W. on

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Travis L. on

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Frank C. on

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Cynthia M. on

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Have the people taking the reservations LISTEN to what the customer is trying to rent.

Larry C. on

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Randy J. on

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David R. on

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Very knowledgeable staff member as I have trailer'd my adult life. Appreciate expertise in checking every step before departure. Only item for all UHAUL as I got older ( squatty) trailer. I had a queen bed to move son back from school. When moved him out I had gotten the newer ( roll up door) taller model. Did not click till packing. Base of bed would / could not fit. Not your fault. As complete and professional as the experience was, perhaps added to the tech';s checklist as to customer needs ? Thank You.

michael v. on

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VINCENT M. on

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susan b. on

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Timothy S. on

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Leslie V. on

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Darren T. on

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Uhaul team was very knowledgeable and helpful....great experience!

Kelly W. on

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Gagraj R. on

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Susan A. on

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MARK W. on

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I did not catch his name, but the person who helped me at the U-Haul center was really good. He had everything in order when I arrived, gave it one last check and ensured I knew how to operate everything. He lubed the ratchets for the tie-downs as well. Everything went very smooth. He was there when I arrive back and checked me out accordingly. Also, the clerk who made my reservation was also very good. The reservation process was also very smooth. I work for a utility and we have a lot of processes that I work on daily so I am familiar with the call center related work and service work pieces. You should be proud of the two folks that helped me because they followed what I would call a very well thought out process and did it in short order. Kudos to them and your company.

Deborah M. on

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We had to keep uhaul xtra time as appt wasn't ready to move in when we arrived! Ugh No problem for uhaul to keep stuff in an xtra day ! Thanks Had to pay xtra day but worth it !

nichole m. on

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Casey R. on

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Did have to wait over an hour for the truck but it was handle with professionalism by the crew working. Truck should be looked at prior to any longer journeys. Did not handle well and the driver side door would not shut completely. Still, the truck did its purpose. Thank you.

James B. on

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Nice location. The staff was prompt, kind, and very helpful. The auto transport worked perfectly. Thank you

Kyle B. on

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tina j. on

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The guys were very helpful and very kind, this is my second time at this location and both were great experiences. I can't believe that anyone really ever had a bad experience as the reviews did indicate, I think some people just expect way to much!! THANKS GUYS KEEP DOING WHAT YOU ARE DOING!!!!

Shirley B. on

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Robert M. on

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ANDY B. on

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Nice customer service. Had equipment ready when got there, easy return.

robert s. on

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Ronald W F. on

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Everything was great

Dennis C. on

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Timothy S. on

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Hire additional help you rely too heavily on one person when checking out vehicles

Stewart H. on

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I picked up the trailer and could not use it for what I needed to do I returned it 1 hour and 45 minutes later and waited 30 minutes to get waited on and was charged for a full day I won't use uhaul again.

Betty M. on

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Ariel H. on

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I was in a hurry and they helped me out as fast as possible!

Allan R. on

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ALAN R. on

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Thomas S. on

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Edward F. on

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fix your on line pre registration could not find terms/conditions would not let me register until I read them can not read whats not there

bernadette b. on

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Tashiba W. on

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William K. on

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DEREK R. on

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GEORGE D. on

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Wesley N. on

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Michael G. on

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Friendly. Efficient

jeff g. on

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CAITLYN B. on

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Upon rental i was told to park my car in the spot they pulled the rental van out of. We returned the van after hours and they decided to park another rental van less than a foot from the driver side door my car. I physically could not get into my car. I will NEVER rent anything from this location again! Budget rental just gained a new customer.

kim c. on

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Thank you for making it so easy and quick to drop off the truck once we finished unloading.

Cheryl K. on

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Valerie T. on

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I hesitated to rent from u haul as I had been told often you reserve a vehicle only to find they don't have it when you go to pick it up. This was not the case, I was very please with my rental and had no issue. The people were polite and the cost was exactly what was estimated. If ever I need to rent again I would use U-Haul. Thank you

Jennifer N. on

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The cashier was very friendly and helpful. Also got us through the pick up and drop off process quickly even though there is a lot of information to go over.

KEVIN N. on

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Marty M. on

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Manager was very helpful and understanding.

raymond v. on

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I never had to get out of my vehicle. The 2 gentlemen checked out and disconnected the trailer and sent me on my way.

James R. on

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RYAN S. on

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Wonderful job, very pleased, have used your vestal location several times.

Andrew S. on

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Katie W. on

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Arthur D. on

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CYNTHIA S. on

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CARA S. on

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David H. on

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Linda M. on

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Lisa C. on

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Carol G. on

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roxanne D. on

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Whitney K. on

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ann l. on

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From reserving the truck to the helpful advice, my move was made much less stressful. Thanks also for the recommendation of "2 Dudes to help you Move". They were great.

Rachel V. on

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I'm not sure. I was extremely pleased and it was my first time using a UHAUL so I didn't know what to expect. The gas mileage was great!! Thanks!!

Mike L. on

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Edward D. on

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Coleen S. on

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STEVE R. on

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nina h. on

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Both the guys that were working that morning were very knowledgeable and friendly. While I was doing paper work the other one had truck pull up and running. I could not thank them enough for that it's was very cold that morning.

DAVID D. on

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Scott W. on

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Rick K. on

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ROBERT R. on

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mike c. on

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Great Service, Great People, Helpful.

Camille C. on

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Everything great. Guys were pleasant to deal with. Could use another person behind counter. If you have 3 people picking up a truck at same time it could take a good 30 minutes or more before you are waited on.

Andy B. on

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Very friendly, courteous, and very professional. Equipment was well working and traveled nice. Would use them again for other equipment.

Karen T. on

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Nothing to do with the female representative. But she told me U-Haul doses not take military discount. Is that true

JOHN S. on

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JAYSON P. on

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Laurie H. on

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Alan G. on

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I had a very short wait prior to being waited on by Robert. He was professional and he answered my questions. He also checked me in when I returned the truck which also went smoothly. Overall I had an excellent experience this time with U-Haul.

Timothy M. on

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Everyone was helpful, I was really impressed. The moving we had to do wasn't a fun kinda job, but your professionalism was certainly appreciated. Thanks again. Tim

Laurie Z. on

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PATRICIA B. on

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Perfect!!Would use uhaul again.Very helpful people.Professional..Thank You!!!!

Lorenzo C. on

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emmet M. on

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my experience was great, Emmanuelle was knowledgeable and got me in and out.

Felisha A. on

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It was quick and easy. Everything was explain thoroughly. Any questions I did have were answered with professionalism. Definitely recommending this location..

Ryan M. on

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Emanuel was professional and patient. I enjoyed working with him as I checked out the van.

John L. on

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My only suggestion would be to ensure that the side view mirrors of your trucks are adjustable. The passenger side mirror on my 17' van could not be moved and made it difficult to change lanes. Fortunately I only had 10 miles to drive, so it wasn't a big issue. Just a suggestion. Everything else, including the staff were great. John

Kelly H. on

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You advertise the deal of $19.99, but at the end of a 15 mile trip to pick up furniture it cost me almost $50. Yikes!

bruce t. on

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Just keep doing what you are already doing! A very good experience.

Richard I. on

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Dropped off the van after hours. Got sent a copy of the preliminary estimate later that evening. Still have not received the actual final receipt - which I need for an expense report.

Christine S. on

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TOM G. on

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The guys were excellent ! Got me in the door and out quickly and got tow Dolley hooked up . Worked great ! GO STEELERS !!!

Shelley F. on

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Raymond A. on

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Nicholas I. on

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Very pleased, used online check-in.Staff very friendly.

Kari B. on

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chris w. on

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Taumi K. on

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DANIEL F. on

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DANIEL F. on

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MERRIT H. on

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Amazing customer service!! Made the overall moving experience totally stress free

MICHAEL R. on

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Great customer service; knowledgeable staff

Merrit H. on

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Nothing!! The staff at the vestal location were amazing!! Moving can be stressful and they did everything they could to make it an enjoyable experience!!!

Anthony A. on

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Michael C. on

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paul c. on

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Reminder renter about taking WIDE right turns.

Anthony M. on

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kyle e. on

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Jeffrey C. on

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AUTUMN L. on

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The gentalman that helped me was so helpful. I needed a uhaul right then and there and I was crying and he helped me with everything, showed me how to do everything and I felt horriable because it was closing time, but he took his time with me. I can't thank him enough! He is hands down amazing when someone is in need

Kristy C. on

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Christine C. on

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Fast service; truck was available early. Good overall.

Petro I. on

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George B. on

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GARVIN A. on

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STEVEN E. on

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Excellent speedy customer service !! I would definitely use this place in the future !! Thank You Uhaul !!!

John W. on

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Robert, the manager, is tremendous and extremely helpful. He deserves a huge raise!

Daniel F. on

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Mary P. on

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Brian T. on

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Charged a full extra day for being returned a few hours late.

Michael B. on

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The windshield washer reservoir was not filled prior to my rental and ran out a short while into my trip. Special attention to pre-rental safety checks should address this issue. Thank you.

Susan L. on

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Gary C. on

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Gilbert P. on

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The brake fluid level in the trailer was very low. Overall the trip went very well.

Greg K. on

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Alicia B. on

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WILLARD V. on

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Great service! In and out quickly both on departure and return. A pleasure doing business with you.

Franklin O. on

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Had to wait for snow removal from bed of pick up truck. Not so cool but truck was great.

Julie W. on

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thomas h. on

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I was not given enough miles I made not extra drive of any kinda they clearly did not account for the miles from the pick up to move site one also they did not account for miles from move site 2 to drop off and did not include miles to get gas the gas miles weren't a big issue but 2/10ths is 2/10ths not ok will not use again and will recommend others not use as well

Colleen O on

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Dealt with really fantastic people both in Seattle and Vestal. Excellent all around.

james v. on

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Mark P. on

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had to change my reservation and they were very flexible and courteous with me. I had to deal with 3 different people and all had the same positive attitude

Ralph L. on

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bob f. on

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Only one person working, must wait while customer rep waits on others. Should have at least 2 employees working, especially at pick up and drop of times.

Andrea D. on

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Tania W. on

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Everything was perfect for a brief in-town rental. Thank you

BRYAN L. on

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Employees were awesome.

ron l. on

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CATHY M. on

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James V. on

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Mark S. on

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Robert Barlow checked me in. He was very quick and helpful. I had problems with returning the truck with myuhaul website. An error message came up a few times when I tried to submit my return.

Sherman M. on

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Theodore K. on

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Extremely professional in every aspect. Would use this location again and again.

James S. on

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David B. on

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Daniel J. on

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Elizabeth L. on

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rob t. on

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Shawn B. on

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Scott B. on

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george a. on

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A ++++

lisa g. on

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Nothing it's always perfect.

ERIC L. on

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Alaina Q. on

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Thomas H. on

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Daniel C. on

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Nina B. on

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charles p. on

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Eric M. on

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DONN B. on

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I got to the u haul at 9:05 and no one was there, the employees were 15 minutes late to work. other than that they were great

BERT D. on

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Tom F. on

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Arrived at 9:00 am Sunday to pick up a trailer that was reserved last week. No one showed up at the store to open until 9:15. By then there was a long line. I had to wait another 1/2 hour to be waited on.

DOMINIC R. on

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Kathleen L. on

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don e. on

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christina t. on

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John E. on

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The truck and trailer worked perfect. Was disappointed to find it needed two quarts of oil before our trip even began.

Fredrick A. on

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The staff at the Vestal U-Haul store were very helpful to our needs. I just want to say THANK YOU!!! very much. Fred Alexander

Kenneth M. on

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Very satisfied.

Lisa D. on

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mike c. on

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Have a half day rate for equipment.

Edward A. on

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I should have used Budget rental. same trucks, less expensive.

Sarah Y. on

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Andrew R. on

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It was a very quick and very pleasant transaction. Thank you for that! It was a very busy day.

Tamara A. on

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Very friendly, personable staff. Helped us through first time experience. Very grateful that they were kind and committed to being helpful.

Michael K. on

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Bryan S. on

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Great customer service very polite. Was in and out very quickly.

Abraham F. on

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Megan R. on

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ernestine l. on

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Great experience with this rental. Definitely would recommend and use this service again. Keep up the excellent work. Thank you.

MICHAEL R. on

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The people were professional; the gentleman that I worked with knew what I wanted and offered suggestions. The equipment was exactly what I needed and the UHaul rep hooked it up for me. Fast, courteous and no hassles.

A.Richard H. on

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The service was excellent and I can think of nothing to improve it.

Nancy W. on

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Bruce D. on

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Catherine H. on

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On the day of our move, at the time we had scheduled to have a truck, we were informed a mere 15 minutes before we were to get it that the previous customer had not returned it yet. We were told that another truck was available in a different location, but after driving there, we were told that it was already reserved and that there had been miscommunication. No other trucks in that size range (15'-17') were available in any location nearby, so we were told that we would be called when the previous customer returned the truck that we were supposed to get. Over 5 hours later, we had to call THEM to find out that the truck was finally available. To make matters worse, we weren't even allowed to have the truck for the full 24 hours; we had to return it by the time originally scheduled, as if we hadn't faced a 5+ hour delay. On the positive side, we were provided with a free dolly and free blankets as well as a $50 credit (part of their guarantee if the truck isn't available at the scheduled time) for our trouble. But this only worked for us because we performed our move ourselves and our new house was local. (Even so, we were up until morning of the next day finishing the job.) If we had scheduled movers for that time, we might have been lost money--and if we hadn't been able-bodied, we wouldn't have been able to complete the move at all. If we had been moving far away, we would have been similarly out of luck. We were informed that the last weekend of the month is typically quite busy, so our case isn't unusual. We can understand that, but it's not an excuse. If that's how it goes, then the company should make preparations for the busy times.

Joe L. on

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First time ever using U-Haul. Very satisfied with everything and staff was great. Thank you.

Christina G. on

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Very friendly staff. The door on the U-haul was hard to shut. We drove with it not completely shut, thinking the door was damaged. Turns out it does shut, just not easily.

Julann A. on

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Did not know the truck was in tow gear. Spent to much on gas!!!

susan o. on

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TARIQ M. on

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Uhaul is amazing as always....Great customer service, great vehicles, for a great price.

Melissa E. on

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the guy at the counter when i rented my uhaul was very rude i called an made my reservation from 9-4pm and it was somehow changed without me calling in instead of the cashier educating me on this change they handed my the booklet without going over anything with me i called to let them know my reservation was until 4 the guy with the patch of hair on his head never told me i would get charged another days rental for keeping the truck then upon returning the truck we where treated in a very disrespectful manor by the guy at the register not emannuel but the other one i do not know his name but he was very rude butting in our personal conversation between me and my sister he always belittled emanuel like he was competent enough to handle checking us out on his own i am just overall disgusted with the customer service provided at the VESTAL location ive rented a truck and got supplies from the front st location and honestly you guys need to have them come train your workers in vestal at the front st location everything if explained in detail and the customer service in general is amazing. I am expecting a refund for the extra day that i was charged.

Kimrochelle L. on

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better size guide for trucks..said I needed 10 ft. truck for 1 bedroom apt. really could have used larger truck..had to make two trips.luckily it wasn't that far to new apt.

William G on

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The managers and staff at the Vestal NY Uhaul were great! Seamless service, very professional.

Laura C on

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The box was open and damaged, on top of that it took 1.5 hours to load it when we went to pick it up.

Brian F on

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Vestal store people not very helpful. They never return your calls.

jeff s on

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My u box departed arizona for upstate ny. It ended up being delivered in new jersey. My attempts to recieve partial refund for violation of contract ignored..

Joseph L on

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The staff at the U-Haul facility were very knowledgeable and friendly. They were helpful selecting the correct number of boxes as well as provided helpful packing tips.

Kveta K on

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The person/staff was outstanding and very hard working. We thank the Vestal staff for their hard work.

greg p on

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The 2 guys working were very helpful and plight. Knew what questions to ask and incuage conversation about using the u box.

RALPH T on

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Numerous occasions we were not given the full details of what U-Boxes entails *** Manager not being courteous*** Anthony The above cost us $150 in Mover.com

MATTHEW S on

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The customer assistance was great!

EMILY C on

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The clasps on the U-box were damaged. Staff disorganized. I reserved online and stopped in the day before to confirm in person, took 90 min to pick up box, @ drop-off they had no idea I was coming