U-Haul: Customer Reviews for U-Haul of Vestal, Vestal, NY

Customer Reviews for U-Haul of Vestal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Vestal

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Whitney K. on

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ann l. on

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From reserving the truck to the helpful advice, my move was made much less stressful. Thanks also for the recommendation of "2 Dudes to help you Move". They were great.

Rachel V. on

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I'm not sure. I was extremely pleased and it was my first time using a UHAUL so I didn't know what to expect. The gas mileage was great!! Thanks!!

Mike L. on

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Edward D. on

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Coleen S. on

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STEVE R. on

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nina h. on

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Both the guys that were working that morning were very knowledgeable and friendly. While I was doing paper work the other one had truck pull up and running. I could not thank them enough for that it's was very cold that morning.

DAVID D. on

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Scott W. on

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Rick K. on

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ROBERT R. on

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mike c. on

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Great Service, Great People, Helpful.

Camille C. on

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Everything great. Guys were pleasant to deal with. Could use another person behind counter. If you have 3 people picking up a truck at same time it could take a good 30 minutes or more before you are waited on.

Andy B. on

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Very friendly, courteous, and very professional. Equipment was well working and traveled nice. Would use them again for other equipment.

Karen T. on

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Nothing to do with the female representative. But she told me U-Haul doses not take military discount. Is that true

JOHN S. on

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JAYSON P. on

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Laurie H. on

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Alan G. on

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I had a very short wait prior to being waited on by Robert. He was professional and he answered my questions. He also checked me in when I returned the truck which also went smoothly. Overall I had an excellent experience this time with U-Haul.

Timothy M. on

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Everyone was helpful, I was really impressed. The moving we had to do wasn't a fun kinda job, but your professionalism was certainly appreciated. Thanks again. Tim

Laurie Z. on

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PATRICIA B. on

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Perfect!!Would use uhaul again.Very helpful people.Professional..Thank You!!!!

Lorenzo C. on

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emmet M. on

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my experience was great, Emmanuelle was knowledgeable and got me in and out.

Felisha A. on

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It was quick and easy. Everything was explain thoroughly. Any questions I did have were answered with professionalism. Definitely recommending this location..

Ryan M. on

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Emanuel was professional and patient. I enjoyed working with him as I checked out the van.

John L. on

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My only suggestion would be to ensure that the side view mirrors of your trucks are adjustable. The passenger side mirror on my 17' van could not be moved and made it difficult to change lanes. Fortunately I only had 10 miles to drive, so it wasn't a big issue. Just a suggestion. Everything else, including the staff were great. John

Kelly H. on

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You advertise the deal of $19.99, but at the end of a 15 mile trip to pick up furniture it cost me almost $50. Yikes!

bruce t. on

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Just keep doing what you are already doing! A very good experience.

Richard I. on

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Dropped off the van after hours. Got sent a copy of the preliminary estimate later that evening. Still have not received the actual final receipt - which I need for an expense report.

Christine S. on

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TOM G. on

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The guys were excellent ! Got me in the door and out quickly and got tow Dolley hooked up . Worked great ! GO STEELERS !!!

Shelley F. on

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Raymond A. on

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Nicholas I. on

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Very pleased, used online check-in.Staff very friendly.

Kari B. on

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chris w. on

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Taumi K. on

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DANIEL F. on

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DANIEL F. on

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MERRIT H. on

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Amazing customer service!! Made the overall moving experience totally stress free

MICHAEL R. on

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Great customer service; knowledgeable staff

Merrit H. on

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Nothing!! The staff at the vestal location were amazing!! Moving can be stressful and they did everything they could to make it an enjoyable experience!!!

Anthony A. on

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Michael C. on

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paul c. on

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Reminder renter about taking WIDE right turns.

Anthony M. on

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kyle e. on

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Jeffrey C. on

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AUTUMN L. on

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The gentalman that helped me was so helpful. I needed a uhaul right then and there and I was crying and he helped me with everything, showed me how to do everything and I felt horriable because it was closing time, but he took his time with me. I can't thank him enough! He is hands down amazing when someone is in need

Kristy C. on

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Christine C. on

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Fast service; truck was available early. Good overall.

Petro I. on

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George B. on

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GARVIN A. on

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STEVEN E. on

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Excellent speedy customer service !! I would definitely use this place in the future !! Thank You Uhaul !!!

John W. on

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Robert, the manager, is tremendous and extremely helpful. He deserves a huge raise!

Daniel F. on

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Mary P. on

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Brian T. on

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Charged a full extra day for being returned a few hours late.

Michael B. on

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The windshield washer reservoir was not filled prior to my rental and ran out a short while into my trip. Special attention to pre-rental safety checks should address this issue. Thank you.

Susan L. on

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Gary C. on

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Gilbert P. on

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The brake fluid level in the trailer was very low. Overall the trip went very well.

Greg K. on

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Alicia B. on

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WILLARD V. on

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Great service! In and out quickly both on departure and return. A pleasure doing business with you.

Franklin O. on

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Had to wait for snow removal from bed of pick up truck. Not so cool but truck was great.

Julie W. on

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thomas h. on

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I was not given enough miles I made not extra drive of any kinda they clearly did not account for the miles from the pick up to move site one also they did not account for miles from move site 2 to drop off and did not include miles to get gas the gas miles weren't a big issue but 2/10ths is 2/10ths not ok will not use again and will recommend others not use as well

Colleen O on

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Dealt with really fantastic people both in Seattle and Vestal. Excellent all around.

james v. on

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Mark P. on

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had to change my reservation and they were very flexible and courteous with me. I had to deal with 3 different people and all had the same positive attitude

Ralph L. on

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bob f. on

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Only one person working, must wait while customer rep waits on others. Should have at least 2 employees working, especially at pick up and drop of times.

Andrea D. on

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Tania W. on

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Everything was perfect for a brief in-town rental. Thank you

BRYAN L. on

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Employees were awesome.

ron l. on

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CATHY M. on

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James V. on

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Mark S. on

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Robert Barlow checked me in. He was very quick and helpful. I had problems with returning the truck with myuhaul website. An error message came up a few times when I tried to submit my return.

Sherman M. on

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Theodore K. on

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Extremely professional in every aspect. Would use this location again and again.

James S. on

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David B. on

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Daniel J. on

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Elizabeth L. on

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rob t. on

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Shawn B. on

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Scott B. on

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george a. on

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A ++++

lisa g. on

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Nothing it's always perfect.

ERIC L. on

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Alaina Q. on

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Thomas H. on

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Daniel C. on

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Nina B. on

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charles p. on

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Eric M. on

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DONN B. on

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I got to the u haul at 9:05 and no one was there, the employees were 15 minutes late to work. other than that they were great

BERT D. on

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Tom F. on

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Arrived at 9:00 am Sunday to pick up a trailer that was reserved last week. No one showed up at the store to open until 9:15. By then there was a long line. I had to wait another 1/2 hour to be waited on.

DOMINIC R. on

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Kathleen L. on

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William G on

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The managers and staff at the Vestal NY Uhaul were great! Seamless service, very professional.

Laura C on

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The box was open and damaged, on top of that it took 1.5 hours to load it when we went to pick it up.

Brian F on

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Vestal store people not very helpful. They never return your calls.

jeff s on

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My u box departed arizona for upstate ny. It ended up being delivered in new jersey. My attempts to recieve partial refund for violation of contract ignored..

Joseph L on

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The staff at the U-Haul facility were very knowledgeable and friendly. They were helpful selecting the correct number of boxes as well as provided helpful packing tips.

Kveta K on

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The person/staff was outstanding and very hard working. We thank the Vestal staff for their hard work.

greg p on

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The 2 guys working were very helpful and plight. Knew what questions to ask and incuage conversation about using the u box.

RALPH T on

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Numerous occasions we were not given the full details of what U-Boxes entails *** Manager not being courteous*** Anthony The above cost us $150 in Mover.com

MATTHEW S on

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The customer assistance was great!

EMILY C on

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The clasps on the U-box were damaged. Staff disorganized. I reserved online and stopped in the day before to confirm in person, took 90 min to pick up box, @ drop-off they had no idea I was coming