There is nothing that you should change at this particular U-Haul store. The customer service was outstanding and the employees were very nice and very informal.
LISA LCustomer Reviews for U-Haul of Vestal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy retail and return.
Edward FGreat service from start to finish!!
SUSAN AStore is dirty. Staff unhelpful, I had to get my own rental items off the shelves and was asked to fold the blankets when I returned them. Returning staff was rude
AMANDA MThey messed up on reservation and the truck they gave us sounded horrible kept making loud noises like the transmission was about to give out it was a scary noisey trip
Michelle TThe customer service was great for the pick up process. Was a little disappointed in how the reservation went as I was under the impression I paid for it on the website before arriving. The drop off was a little confusing as there were not enough staff to handle returns.the location was very hetic at the time of return. Thankfully the initial representative from the morning recognized me and assisted in the return of the trailer. If the equipment would have been as depicted on the website would have been helpful. The gate was too short for loading and wiring had obviously been repaired a few times. Will definitely come look at equipment before rental next time.
CHRISTOPHER MJessica was awesome!
GINA MThe unit needs new wiper blades.
Douglas HLock mechanism was broken. Was able to lock it but had to use a bungee cord to secure the horizontal latch
heather kThe ez after hours was a nightmare. Took 45 minutes due to problems with your systems. Then phone died and had to wait a while. Then more problems... location itself was fine. Wasn't thrilled I was charged for a few extra miles when p/u location was further away and increased miles and time.
Jason EStaff was very good.
ugo aThis location helped us secure a truck after another reservation fell through on the same day, with a different location. We are so grateful that she was able to help us out.
EMILY GVery nice and friendly
Roberto RManager at the Vestal location was extremely helpful, definitely was working hard to care for me and two other customers at the same time while doing this in the extreme heat. Please give him a shout out or perhaps a little bonus.
Andrew MVery nice and friendly staff everything was A+
tony sGreat staff! Equipment is always in good shape. Fantastic experience!
Bob SEverything was easy from pickup to drop off.
Sarah Vfast, efficient, friendly service. Truck was immaculate. Easy check in, check out. Great staff. Thank you
Mary RTruck needs shocks in a lot of pain next day have to go to hospital
Thomas BDue to my experience I would not refer anyone to uhaul ever at the Vestal
Arzetha TYou dont need to improve anything. The people who run it are very nice and personable. The customer service was 1000% excellent. Very Happy
April RJessica at the location was wonderful! She went above and beyond!
HEATHER MTrailer was perfect for my needs. Pickup and return was easy. A+
Jordan AThe check in process took forever, over 25 mins using the app to self check in, and at least 15 to return. There was only one employee I Tried getting help and no one ever came to the counter to help me. Also; it’s so ridiculous that I pay by the mile but there are no other locations closer with garunteed rental so I pay for 30+ miles just to get the truck to/from the store
AMANDA MThe 8' x 12' double axel trailer should crank stand. The tongue is very heavy to place on a hitch.
Peter Yn/a, no problems
Andrea SNothing the staff was excellent great workers
Carmella TThe service was great. The truck itself, however, was a little questionable. The steering was off. The truck was so bouncy the traction control came on at one point, so I think this truck may need some maintenance done on it very soon.
Kelli PExcellent!
John FEverything was great. Fast, friendly service. I would definitely go back.
Steven EFast check in and out when returned. Knowledge friendly and excellent service and staff
matthew dThank you for being open on a holiday
Dayle BThe U-Haul was full of moving blankets and 2 hand trucks.
Steve BTruck was well used and. A/C non functional But got the job done
Ronald Bexcellent experience - return was easy to do and quick. staff very friendly and helpful.
James KThe lady was very nice and helpful..thank you
Toriqul IStaff was courteous and knowledgeable.
Scott OEveryone was very helpful from pick up to drop off 👍
jim hThe people there are great to work with!
Edward WKrista was very helpful, extremely knowledgeable and very nice. Everything went smoothly...better than expected. Will definitely go back when I need a trailer again!
Joe AThe truck ran good and was in good condition, but whomever rented it last left an undesirable odor in the cab. The seat melt strap smelt like a dirty & sweaty sock left in a damp locker room.
Daniel DYou gotta have more than one person working at a time. Thankfully the worker I dealt with was excellent.
Richard WVery professional
KEITH PToo expensive. I’ve since called another company to find I would have saved over $65 if I went with them. I answered yes to above recommendation question because of convenience , however I’d warn them about the price.
Kenneth MKeep up the good work!
Richard CYes looking pick it up closer from the equipment need it
MANUEL MFriendly staff. Very efficient. Great experience overall. Thank you.
Bob SI believe the lady at the desk is named Jessica, but forgive me if I got that wrong. She was so nice and understanding, she made the entire rental process a breeze and its clear she does her job happily and extremely well. You are in great hands when you choose this Uhaul location! Thank you again team, and specifically you Jessica!
Jillian VI was happy with the overall experience. However I didn't really get the breakdown of the bill explained. When I picked it up the asked how many miles I would be traveling. I estimated 70. (Somehow 100 miles is included at no extra charge for $89. a day). I had the $19.99 a day reservation with $1.09 per mile. I drove 71 miles. When you return the equipment it's just a drop off. They do not go over your final bill. They inspect the vehicle, check the milage and gas gage when returned. (always fill it yourself before returning as they charge more if they have to fill it.) Then they send an email of the bill for your records. This bill is charged your credit card at the end of transactions. It made no sense to me. It had both the $89.00 rate and the $19.99 rate with milage. So which one did they use. They said I saved $8. and change but I didn't see where. When I broke the bill down both ways, the final bill didn't add up either way. I was no big deal. It was only $112. total but either way it was never explained or detailed on the final statement.
Darlene BAvailable all sizes of the truck.
SHARFUDDIN CVery friendly staff
Tore SI was told that the truck had three quarters of a tank of gas in a and when I got in to take the vehicle it was under 3/4 almost at a half a tank I did take a photo for a proof of said issue
Sherry SThe employee who checked us back in. Stayed late to help. She was closing up as we pulled in.
Cherie VEverything was ready for pick up, no problems. Was very helpful loading trailer on to our truck.
Michael KVehicle was ready for pickup when I arrived, and checkout was quick when I returned it. The only downside was $1.39 per mile cost which gets very expensive when you’re driving it out of town and back again.
David GIt's difficult to improve a 10 out of 10, so I won't try. The staff were courteous and very friendly, as they were 15 years ago when I availed their services from this very location! Enough said
Joseph MExcellent customer service, and the equipment is always just what it should be.
Kevin RBest place ever
Samson TThe person who took care of me did well above
Michael PThank you
Eugene SEmployee was as helpful as he could be, drop off was quick and easy
ROSEANNE W