Customer did not leave a comment.ERICK R.
Customer Reviews for U-Haul of West Sacramento
West Sacramento, CA 95691
(S of Jefferson)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Leigh S.
Excellent service! Great value!NICOLE R.
Customer did not leave a comment.Omar A.
Customer did not leave a comment.GINA B.
Their system was down and I kept getting phone calls the next day that sounded very accusatory when they would ask me about where the truck was. Given that they had nearly 24 hours to process it (even with the system being down) I did not find this to be acceptable. When you know your systems have been down, the phone calls should be more apologetic than accusatoryJohn S.
1 furniture dolly was in my cart before checking in and the dolly was not available when I arrived ,which made more work physicallyJessica R.
No comment yll no what yll didChan T.
Customer did not leave a comment.Michael P.
I had a difficult time checking in with my mobile, and had to go inside to complete checking in. The representative that helped was super nice and easy to work with.Alexandra J.
need chairs in lobbyDANIEL T.
Customer did not leave a comment.LAURIE B.
Fast and friendly people, very professional ! Even the new guy did his job, and did it well !! Prices are excellent !Mark B.
Customer did not leave a comment.MANUEL B.
Make it right with customers that had to come out of pocket and lose a day of work because your systems went down this is not the customer's fault Off setting the price of rental to compensate customers would go a long waysRODOLFO A.
Great service checking out and then checking in!ALFREDO S.
When I dropped off the truck the guy who was supposed to check in my truck barely looked up from his phone. I asked him if we could do a walk around to make sure everything looked ok, he said it looked fine. I asked when I would get a confirmation email, he said â€œwhen it's doneâ€ without looking up from his phone. 3 hours passed by, and still no email. Mind you, I was the only customer there at the time of drop off and there was 2 employees. I called customer service, waited on hold for 40 minutes, and the nice lady on the phone was able to resend the email to me. Not a pleasant experience with the drop-off employee.Prabhjot B.
Out all the U-Hauls I've been to, the owner at this location was the nicest I've had the pleasure working with.Glendo K.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.MICHAEL L.
The website allowed me to make a reservation and select self checkout. When I arrived the system had crashed and I needed to see the on site worker. They informed me that the vans can't be self checkout despite the website allowing me to. I had to re enter all my information with the attendant. My reservation was at 9:30. After all the trouble I didn't checkout until 10:30 and the attendant said I still had to return the vehicle by 1:30 from my original reservation pick up time.GABRIEL H.
Fix the fuel gaugeKathleen C.
Customer did not leave a comment.JOSHUA N.
Great people, eager to make the rental experience easy and enjoyable.Mark H.
Customer did not leave a comment.Andres F.
Customer did not leave a comment.SUSAN D.
Customer did not leave a comment.Darian V.
Friendly and courteous service !Sarbjit G.
Customer did not leave a comment.Crystal R.
Customer did not leave a comment.stacey F.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.MICHAEL C.
The only thing as of now am still waiting to for my final balance. I still have yet to receive a receipt other than that everything was pretty smooth. I dropped the truck off on 4-4-21 around 5:15pm I was told to park it and leave the keys in the drop box.Dartanial E.
Just keep doing as you did with me. Excellent help with the trailer hookup. And the manager is terrific. 1st with all the paper work and upon return - asking for future business which I'd be happy to give to them.HENRY M.
STOP DOUBLE BOOKING! BETTER CUSTOMER SERVICE ESPECIALLY WHEN THERE IS A LANGUAGE BARRIER.BRIAN M.
Staff was friendly, polite, and professional. Everything went smoothly. Thank you U-haul.Thomas V.
Customer service was greatMayra F.
I'm not sure if there is any room for improvement. It was easy to see that this location was run by a professional. I would definitely recommend this location to anyone who is interested.Eric M.
Customer did not leave a comment.PATRICIA J.
Teresa was helpful, friendly and knew her stuff! Thank you so much!DEREK N.
They ran me all over town for equipment they ended up having in the first placeElizabeth H.
Teresa and her team have been awesome! They are knowledgeable and very helpful. They went above and beyond to meet my needs. I can't thank them enough!MICHAEL L.
Customer did not leave a comment.Devint V.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Dennis C.
Need more TRAINING for YOUR CREW!!! Not HAPPY with your SERVICEJames B.
I rented a truck from 7pm to 1:50 pm and was told that I hit 1044 miles. but the shifts took money for 25 miles. I actually drove 44 miles. but the service wants to withdraw 44 miles from me and without remembering that they have already charged me 25 miles. ... I'm ready to pay the difference that I didn't pay 19mtl but still didn't get an answer. I spent my time went to the location where I took the car and only on the spot did I say that they wanted to blow me around and withdraw money from me in an unfair way. I tried to call for two days but no one took the phone. please help me as I experienced a lot of stress and was very worried about this situationROMAN G.
I had a reservation for 1130 to pick up a trailer. 2 ladies working. 1 cleaning the truck tells me to go inside to find 2nd lady. No one inside. I come back out and see 2nd lady starting to fill up propane tank. Proceeds to spend 20min doing that while the 1st lady ignores me instead of helping me. Reservation customers should be prioritized! Especially since both propane customer and I pulled up same time took her 5min to get me checked in and another 5 to hook me up. Total wait time for reservation AFTER arriving over 30minutes!! Bs!Bhavandeep M.
Customer did not leave a comment.Dung D.
Customer did not leave a comment.ANGELA T.
Great serviceKatherine V.
All of the staff were especially pleasant and professional. They greet you immediately as you enter the office and make sure to acknowledge your presence in the store; that's speaks highly to their attentiveness, good customer care, and respect. The store & lot was clean and very well organized. They are ALL a very cheerful team and made the visit and rental experience quite nice. Great teamwork & keep up the good job!!LATANAYA J.
I remain unhappy that Uhaul requires me to drop off my 26' rentals to a store far away from my home, rather than the Uhaul location within walking distance of my house. It's always inconvenient and costly, but during these COVID times getting a ride in a taxi or Uber is best avoided.Stanton P.
Customer did not leave a comment.crystal A.
Customer did not leave a comment.ARIANA L.
Staff was very helpful and friendlyBruce R.
This location has been awesome in helping with this move. Teresa, James and Paula have help to solve each problem that I encountered. This team is the greatest!Steven W.
Great helpful staff!!!Celeste W.
Customer did not leave a comment.JUAN R.
Customer did not leave a comment.LUIS M.
Customer did not leave a comment.CRYSTAL E.
I had entered all if my information online, so that I could do the "express check-in" upon arrival, only to be told that they "really don't use" the express check-in at that location. There was only one individual working to handle multiple customers, so what I'd expected to take 10 minutes took over half an hour, setting me back on my schedule for the move (and assistance from friends).SCOTT V.
Customer did not leave a comment.Michael M.
The guy working the counter was nice and friendly. The guy outside basically ignored me when I backed my truck up to the trailer making his life easier. First he just walked around eating his McDonalds. Another customer pulled up and returned a piece of equipment and he helped them right away. He walked around some more. Finally he came over to me and asked if I reserved the trailer or not.WILLIAM M.
Nice customer serviceTHANH D.
Paula was AWESOME!DOUGLAS R.
Customer did not leave a comment.KAMERON H.
Every thing was good and the manager was really helpful but one of the staff gave me a wrong bill amount at first which we got it fixed finally but it gave me a bad feeling about the person working there.MOHAMMAD K.
Customer did not leave a comment.Bruce S.
Everything work as indicated I ordered online answered took photos of my license and everything we just hooked up properly and it's easily to submit on the website and I went in pick my trailer up and left easy Peezy sincerely RichardRichard E.
Customer did not leave a comment.CHINI E.
I always go to the u-haul in west sacto. The employees are always very friendly & helpful.REUBEN H.
Customer did not leave a comment.SARA G.
Very professional, equipment clean and in good condition. Absolutely will choose this location if i need u haul againMANOJ P.
some of customer service on the phone are so lazy to help you out with other options. I had to choose west sac because 65th office in Sacramento the lady hang up on me ..ALI A.
I waited inside for 15-20 minutes and the gentlemen working was on the phone and didn't even acknowledge me. I then went outside to find someone else and the only other person was running around helping other people. Need more staff.ZANE C.
James was very helpful and very courteous a pleasure to do business with!JAMES W.
The staff is awesomeClarence N.
The lady that helped me at this location was amazing. My lights weren't working and she figured out which fuses I needed. I purchased fuses needed and she put them in for me. She definitely went above and beyond. The name Paula Hoyle is on my receipt so I am not sure if this her name, but the lady who helped me deserves recognition.AMY CHARLENE B.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.TODD T.
It was the most pleasant experience I had. I usually go to the Broadway location, but HATE going there. The TEAM that worked at the WEST SACRAMENTO location on Sunday were awesome. They were speedy and professional and made us feel welcome unlike the other locations we've been to. Moving forward, we will be taking our business to the WEST SACRAMENTO location for all of our needs.Kathy U.
Customer did not leave a comment.JUSTIN W.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.ALVIN J.
Customer did not leave a comment.JEFFREY R.
I had a great experience with this location. They were professional and prompt with my reservationADRIAN E.
Customer did not leave a comment.MARTIN A.
The person working should come out and check the lights and check out the truck with you before your handed the keysJOSHUA E.
Tail lights stopped working. Needed more staff, did organized.SIERRA P.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.MIRIAM T.
Cheaper prices on the mileageDaniel L.
Customer did not leave a comment.Shawnta H.
Communication was not adequate. My box was delayed, and they failed to notify me when it was actually delivered. I went to the store to unload my box at the scheduled time but the staff informed me that the door of the storage area is not working, and that I have to come back in a couple of hours to unload. I just wish they called to inform about the need to postpone my unloading time. I had to take time off work and drive all the way to the store only to realize that I can't unload my box.Fadwa A.
these guys were great....Michael F.
Customer did not leave a comment.MAHBOOB A.
Can't wait to see them again.Michael H.
Customer did not leave a comment.MA S.
Customer did not leave a comment.ANTHONY P.
n/aROB J. | Overall Experience
Made the moving process easier! Staff was friendly and helpful.Douglas F. | Overall Experience
Although I didn’t visit the facility, the staff was incredibly helpful!nina a. | Overall Experience
The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!Margaret M. | Overall Experience
Arthur was the man. Went above and beyond. Never lost his smile through the transaxtiNICK B. | Overall Experience
Entire staff are exceptional!!! Great experience once again!!Bob H. | Overall Experience
My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.Rachael P. | Overall Experience
Very helpful, easy to work with and accommodating.CELESTE M. | Overall Experience
Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.William K. | Overall Experience
overall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.Selena D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!