Customer Reviews for U-Haul of West Sacramento

5,554 reviews

1750 W Capitol Av   West Sacramento, CA 95691
(S of Jefferson)

(916) 371-6062

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 371-6062

1750 W Capitol Av
West Sacramento, CA 95691
(S of Jefferson)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Tanner D. 
Rating:
3.0

This was my first time renting a truck from U-haul , so went to this location in West Sacramento on Monday to make my reservation. I specifically said to the customer service lady that I wanted to add 2 helpers because I needed help moving out. When I came back the next day to pick up my truck ,I asked her what about the 2 helpers. She claimed she mentioned the day before that the helpers are a third party and they can't be added it at the pick up location which wasn't true. She never mentioned at all and I lost one day and have to wait for next day to have the 2 workers available. I only could say it was very frustrating that day.

silvana Z. 
Rating:
5.0

The person who assisted us was great. He was fast, knowledgeable and friendly. This was refreshing because that has not been my experience with UHaul in the past.

Rosa O. 
Rating:
5.0

This location was very helpful and efficient.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

Jatinder M. 
Rating:
5.0

Great online efficiency, very helpful customer service on pickup and return. I will definitely be back to this location.

James K. 
Rating:
4.0

Customer did not leave a comment.

Kendon C. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

shirley G. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

The after-hours check-in service was fairly easy to use. It took a little time. I stressed out a bit about making sure I did everything the right way so that there were no extra charges and no problems later, but I think I got it right. The website is super-helpful in explaining everything, and getting the pictures as evidence is pretty smart. Thank you.

tim E. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Location was fine. 24/7 customer assistance was horrid. I reserved my truck days in advance for a 2am pick up. It took 1 hour, 5 phone calls, 2 different locations, and driving an extra 15 minutes each way before I got a truck. The pick up location was wrong originally, the pick up time was wrong originally, the reservation wasnt set up as a 24/7 pick-up, there wasnt even a truck at the original location that COULD be picked up at 2am, the reservation was determined to be "one-way" even though noone ever asked me, and in fact, I planned to return it to the original location. The last person I spoke with did initiate a 50$ refund, and the person I delivered it back to waived one day of my 2 day rental, and I still feel slightly shorted.

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

crystal A. 
Rating:
5.0

The agent was amazing , kind and helpful! Very professional!

Cassidy W. 
Rating:
5.0

Thank You!!

Lakeisha O. 
Rating:
5.0

Great, fast, and east service.

Barrett S. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Nothing everything was just perfect

luis R. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

The workers here were friendly and got everything done efficiently. Very happy with them.

Anneliese G. 
Rating:
4.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Great service!

Richard C. 
Rating:
5.0

Very friendly very a to b thank you

David B. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Always come here,always quick and easy to rent. Trucks are well maintained and after hours drop off procces is quick and simple.

CARLOS G. 
Rating:
4.0

You need to have more hands on deck to help the public when it gets busy to help you got with very helpful but you don't have enough of it

Allen C. 
Rating:
5.0

Great experience at the W Capitol location today! I'll be coming here for any rental needs in the future!

Whitney B. 
Rating:
4.0

Customer did not leave a comment.

JARED R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

Customer did not leave a comment.

Damien J. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
4.0

Nothing, I can relay. This was my second time in 4 yrs, choosing this U-haul location. I felt staff was knowledgeable & professional in conduct. Keep up the good work!

linda O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Andrey K. 
Rating:
5.0

Customer did not leave a comment.

Jatinder M. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Staff very helpful and made everything easy on a stressful day of moving. Also very efficient and understanding.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

The people here are super friendly. Definitely a great choice

Esha L. 
Rating:
5.0

Best customer service at this location! Thank you!

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Terrific customer service and very competitive pricing.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
5.0

The young men that assisted me was very professional and helpful.

les H. 
Rating:
1.0

Customer service. Manager was not very helpful. Got a very bad tire that popped and had to get road assistance. Road assistance was very helpful.

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

There was a customer ahead of me who had a meltdown. Said some tough things. The manager handled it no problem.

David A. 
Rating:
5.0

Great work!

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
5.0

There was a little bit of a wait to drop off the trailer but it was Friday afternoon and everybody kept their cool

Deeanne D. 
Rating:
5.0

Super good

PETER K. 
Rating:
5.0

The team at this location (again) did their best to make this a painless experience (moving is NEVER painless!!) for me. I appreciate their efforts.

Russell W. 
Rating:
1.0

The truck wasn't at all ready for us. When I asked where the dollies and furniture pads were, they told me I had to wait until they were done helping a long line of people. We ended up leaving without them. What's the point of mobile check in if nothing it ready and you have to just wait in line anyway?

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Service was fantastic and I was helped in a timely manner. Francisco (the manager I think) went above and beyond. I would not hesitate to use this location again.

raph M. 
Rating:
5.0

Alexa was great. Thank you.

margie G. 
Rating:
3.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Love your customer service. Didn't have a cell phone with me and your sales rep assisted by uploading my picture and drivers licence to speed up the process with their phone.

guy M. 
Rating:
5.0

Easy to work with reliable people Why own when you can rent good equip and no hassles?

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Jatinder M. 
Rating:
3.0

The parking area is tight but manageable with patience and good driving.

Darrin G. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Sayed S. 
Rating:
5.0

Excellent service

jamie S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
4.0

Continue to replace the plywood UBoxes with fiberglass ones. My fiberglass UBox traveled across country in perfect condition!

NANCY S. 
Rating:
3.0

Customer did not leave a comment.

Tara O. 
Rating:
4.0

Customer did not leave a comment.

carol W. 
Rating:
5.0

Customer did not leave a comment.

Kay R. 
Rating:
5.0

I have rented from this location twice and have receved excellent service from Francisco Alfaro

Brian L. 
Rating:
1.0

After making reservation was told by U-haul that the location did not have a trailer for me. U-haul made me travel another location 30 miles away. When I arrived there at the appointment time I was told the trailer was late and wouldn't arrive for until 8 hours later in the day.

Michael H. 
Rating:
5.0

Great customer service

OSCAR A. 
Rating:
5.0

Joanna was great!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jeorge V. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Very helpful very organized very professional I would highly recommend this location.

Martin S. 
Rating:
5.0

So helpful and friendly! Even loaned me a ball for the hitch. Great team!

Deanna D. 
Rating:
5.0

Customer did not leave a comment.

J w H. 
Rating:
1.0

Terrible customer service. They did not have the size truck we reserved. The only truck they had was huge and did not have any gas in it. We were told it was common for the gas to be stolen at night, so why don't they put locking gas caps on the trucks? I should not have to pay for their mistake. We were told to fill up at the nearby gas station. We were told that we would be given credit for the extra gas, but we were not given nearly enough to make up for the amount we had to put in the tank. They did not honor their promise to provide the right equipment at the right time at the right location. A couple of days later I tried to to call the manager. After being on hold for an hour, I finally talked to him. He lied and told me that he provided me better equipment so the guarantee did not apply. The website says very clearly that there is a $50 credit if they do not fulfill the reservation correctly. When I told him they did not provide better equipment, he lied and said that I could have gone to another location to get the size truck I wanted. He was very unhelpful and had no interest in providing customer service or honoring their guarantee. I called UHaul main office and am hoping to get the situation resolved.

Kerry H. 
Rating:
3.0

Took to much time to get checked in even with the pre check in process.

Kim L. 
Rating:
3.0

When I reserved a 15' truck, it was 70ish for two days, but when I arrived and decided I only want a 10', the price went up to 90dollar and it was crazy. They didn't provide a lock and my boxes on uhaul got stollen. The lost is around 2000dollars. I don't this is fair.

Yongyao S. 
Rating:
4.0

Customer did not leave a comment.

theresa M. 
Rating:
1.0

Worst experience ever

Amanpreet S. 
Rating:
5.0

Customer did not leave a comment.

Shiva L. 
Rating:
5.0

Francisco was very helpful and efficient.

Mitchell D. 
Rating:
5.0

n/a

ROB J.  |  Overall Experience 
Rating:
5.0

Made the moving process easier! Staff was friendly and helpful.

Douglas F.  |  Overall Experience 
Rating:
4.0

Although I didn’t visit the facility, the staff was incredibly helpful!

nina a.  |  Overall Experience 
Rating:
3.0

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Margaret M.  |  Overall Experience 
Rating:
5.0

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

NICK B.  |  Overall Experience 
Rating:
5.0

Entire staff are exceptional!!! Great experience once again!!

Bob H.  |  Overall Experience 
Rating:
2.0

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rachael P.  |  Overall Experience 
Rating:
5.0

Very helpful, easy to work with and accommodating.

CELESTE M.  |  Overall Experience 
Rating:
4.0

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.

William K.  |  Overall Experience 
Rating:
3.0

overall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.

Selena D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

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  • History

    We have an adaptive reuse program to better the environment!

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