Customer Reviews for U-Haul of West Sacramento

4902 reviews

1750 W Capitol Av   West Sacramento, CA 95691
(S of Jefferson)

(916) 371-6062

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 371-6062

1750 W Capitol Av
West Sacramento, CA 95691
(S of Jefferson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They finally got rid of the crackheads I've used that Uhaul before and they were all idiots the young lady that was there was very helpful and considerate thank you she was the only good part of that rental this time

William S. 
Rating:
5.0

Customer did not leave a comment.

Lac P. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
4.0

Keep up the staff friendliness and professionalism!

ALEJANDRO H. 
Rating:
1.0

Gave me a trailer that had faulty running lights. Very unsafe. Stated i was good to operate and I found out at 0430 the rear running lights were not operational due to cut wire. I want to persue this in court.

JEFFREY E. 
Rating:
3.0

I received a telephone call saying that I hadn't returned the equipment when in fact I did within two hours of renting it. I don't appreciate being accused of something before Uhaul checks it out on their end.

KIMBERLI D. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
2.0

Guy cleaning trucks didn't know that there were 2 people working the counter. Was told that I had to wait for the guy to fill 30 propane tanks before I could get a trailer

Judi P. 
Rating:
5.0

Staff were friendly and very helpful. Had an overall great experience. Will definitely use again in the future.

David J. 
Rating:
3.0

The self check-in procedure when we returned was by far the worst experience during our 2-day rental. Your app would NOT recognize the location of my iPhone no matter what I did to enable location settings. I followed the app's directions to a “T” multiple times and still couldn't get it to work. I called in, too p, and was transferred to wait a long time on hold. Meanwhile we switched to my husband's android phone and it recognized the location immediately but we had significant trouble taking the many photos requested because the app's interface for uploading these is not clear re how to do so. Very frustrating experience after two long and tiring days.

Debra S. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
3.0

I attempted several times to contact the store to try and extend my contract and no one answered the phone then I received a phone call telling me I was being charged an additional $50 because someone had the trailer reserved. Had someone answered the phone I would have had the trailer back. I feel this is an unfair charge

JEREMY D. 
Rating:
5.0

Great customer service!

DAVID D. 
Rating:
5.0

Fastin fast out

Cecilia R. 
Rating:
5.0

Customer did not leave a comment.

LINO D. 
Rating:
5.0

Customer service was amazing

Lorne F. 
Rating:
1.0

Customer did not leave a comment.

SABRINA H. 
Rating:
1.0

The worst experience I have ever had with a moving company. I scheduled delivery of my uhaul boxes in excess of 2 weeks prior to delivery date. The day before my scheduled delivery date uhaul called to reschedule. I was suppose to be 5/14/2021 and the new date was 5/19/2021. I explained how this was unacceptable and was told sorry we will deliver on 5/19/2021. My attempts to communicate with a supervisor or management was unsuccessful. My calls were never returned. On 5/19/2021 my delivery window was noon to 2:00 pm. The deliver was late and my moving helpers had another job to go to, they left. I was stuck with 3 uhaul boxes to unpack. I'm still waiting on management to call and discuss what went wrong and how uhaul is going to correct my problems.

Bruce Y. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
3.0

There were two employees working this morning. They were very pleasant and kind, however they were very busy and I waited in line for over a hour. I needed truck for 8 hours, but website only offered six hour rental . I agreed for 9am pick up for 6 hour rental. I pulled away with truck at 1015am and was told it was due back at 3pm. I went from needing truck for 8 hours, only allowed 6 hours and ended with 4 hours and 45min. Sped back and had to stop to refill truck and returned at 315pm. Moved was half finished. I'm a easy going person, but the older I get (56) I want better service for money. Today was a total failure with your business I won't forget anytime soon. Thanks for nothing.

BRIAN N. 
Rating:
5.0

Great people, fast service! Everything was excellent from the beginning to the return our the vehicle!!! AJ

Alvin J. 
Rating:
5.0

Rented from this location 2x in the last month and Josh has always had the best customer service. Helpful, fast and checks every box. Will definitely rent in the future.

Alyssa G. 
Rating:
5.0

Customer did not leave a comment.

Holman S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
2.0

Staff more employees!!

BHAVANDEEP M. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
3.0

Customer did not leave a comment.

ERICK R. 
Rating:
4.0

Customer did not leave a comment.

Leigh S. 
Rating:
5.0

Excellent service! Great value!

NICOLE R. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
2.0

Their system was down and I kept getting phone calls the next day that sounded very accusatory when they would ask me about where the truck was. Given that they had nearly 24 hours to process it (even with the system being down) I did not find this to be acceptable. When you know your systems have been down, the phone calls should be more apologetic than accusatory

John S. 
Rating:
5.0

1 furniture dolly was in my cart before checking in and the dolly was not available when I arrived ,which made more work physically

Jessica R. 
Rating:
1.0

No comment yll no what yll did

Chan T. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I had a difficult time checking in with my mobile, and had to go inside to complete checking in. The representative that helped was super nice and easy to work with.

Alexandra J. 
Rating:
4.0

need chairs in lobby

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

LAURIE B. 
Rating:
5.0

Fast and friendly people, very professional ! Even the new guy did his job, and did it well !! Prices are excellent !

Mark B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL B. 
Rating:
1.0

Make it right with customers that had to come out of pocket and lose a day of work because your systems went down this is not the customer's fault Off setting the price of rental to compensate customers would go a long ways

RODOLFO A. 
Rating:
5.0

Great service checking out and then checking in!

ALFREDO S. 
Rating:
1.0

When I dropped off the truck the guy who was supposed to check in my truck barely looked up from his phone. I asked him if we could do a walk around to make sure everything looked ok, he said it looked fine. I asked when I would get a confirmation email, he said “when it's done” without looking up from his phone. 3 hours passed by, and still no email. Mind you, I was the only customer there at the time of drop off and there was 2 employees. I called customer service, waited on hold for 40 minutes, and the nice lady on the phone was able to resend the email to me. Not a pleasant experience with the drop-off employee.

Prabhjot B. 
Rating:
5.0

Out all the U-Hauls I've been to, the owner at this location was the nicest I've had the pleasure working with.

Glendo K. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
2.0

The website allowed me to make a reservation and select self checkout. When I arrived the system had crashed and I needed to see the on site worker. They informed me that the vans can't be self checkout despite the website allowing me to. I had to re enter all my information with the attendant. My reservation was at 9:30. After all the trouble I didn't checkout until 10:30 and the attendant said I still had to return the vehicle by 1:30 from my original reservation pick up time.

GABRIEL H. 
Rating:
4.0

Fix the fuel gauge

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N. 
Rating:
5.0

Great people, eager to make the rental experience easy and enjoyable.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Andres F. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

Darian V. 
Rating:
5.0

Friendly and courteous service !

Sarbjit G. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

stacey F. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The only thing as of now am still waiting to for my final balance. I still have yet to receive a receipt other than that everything was pretty smooth. I dropped the truck off on 4-4-21 around 5:15pm I was told to park it and leave the keys in the drop box.

Dartanial E. 
Rating:
5.0

Just keep doing as you did with me. Excellent help with the trailer hookup. And the manager is terrific. 1st with all the paper work and upon return - asking for future business which I'd be happy to give to them.

HENRY M. 
Rating:
1.0

STOP DOUBLE BOOKING! BETTER CUSTOMER SERVICE ESPECIALLY WHEN THERE IS A LANGUAGE BARRIER.

BRIAN M. 
Rating:
5.0

Staff was friendly, polite, and professional. Everything went smoothly. Thank you U-haul.

Thomas V. 
Rating:
5.0

Customer service was great

Mayra F. 
Rating:
5.0

I'm not sure if there is any room for improvement. It was easy to see that this location was run by a professional. I would definitely recommend this location to anyone who is interested.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

Teresa was helpful, friendly and knew her stuff! Thank you so much!

DEREK N. 
Rating:
3.0

They ran me all over town for equipment they ended up having in the first place

Elizabeth H. 
Rating:
5.0

Teresa and her team have been awesome! They are knowledgeable and very helpful. They went above and beyond to meet my needs. I can't thank them enough!

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Devint V. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
1.0

Need more TRAINING for YOUR CREW!!! Not HAPPY with your SERVICE

James B. 
Rating:
1.0

I rented a truck from 7pm to 1:50 pm and was told that I hit 1044 miles. but the shifts took money for 25 miles. I actually drove 44 miles. but the service wants to withdraw 44 miles from me and without remembering that they have already charged me 25 miles. ... I'm ready to pay the difference that I didn't pay 19mtl but still didn't get an answer. I spent my time went to the location where I took the car and only on the spot did I say that they wanted to blow me around and withdraw money from me in an unfair way. I tried to call for two days but no one took the phone. please help me as I experienced a lot of stress and was very worried about this situation

ROMAN G. 
Rating:
2.0

I had a reservation for 1130 to pick up a trailer. 2 ladies working. 1 cleaning the truck tells me to go inside to find 2nd lady. No one inside. I come back out and see 2nd lady starting to fill up propane tank. Proceeds to spend 20min doing that while the 1st lady ignores me instead of helping me. Reservation customers should be prioritized! Especially since both propane customer and I pulled up same time took her 5min to get me checked in and another 5 to hook me up. Total wait time for reservation AFTER arriving over 30minutes!! Bs!

Bhavandeep M. 
Rating:
5.0

Customer did not leave a comment.

Dung D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
5.0

Great service

Katherine V. 
Rating:
5.0

All of the staff were especially pleasant and professional. They greet you immediately as you enter the office and make sure to acknowledge your presence in the store; that's speaks highly to their attentiveness, good customer care, and respect. The store & lot was clean and very well organized. They are ALL a very cheerful team and made the visit and rental experience quite nice. Great teamwork & keep up the good job!!

LATANAYA J. 
Rating:
4.0

I remain unhappy that Uhaul requires me to drop off my 26' rentals to a store far away from my home, rather than the Uhaul location within walking distance of my house. It's always inconvenient and costly, but during these COVID times getting a ride in a taxi or Uber is best avoided.

Stanton P. 
Rating:
5.0

Customer did not leave a comment.

crystal A. 
Rating:
5.0

Customer did not leave a comment.

ARIANA L. 
Rating:
5.0

Staff was very helpful and friendly

Bruce R. 
Rating:
5.0

This location has been awesome in helping with this move. Teresa, James and Paula have help to solve each problem that I encountered. This team is the greatest!

Steven W. 
Rating:
5.0

Great helpful staff!!!

Celeste W. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL E. 
Rating:
2.0

I had entered all if my information online, so that I could do the "express check-in" upon arrival, only to be told that they "really don't use" the express check-in at that location. There was only one individual working to handle multiple customers, so what I'd expected to take 10 minutes took over half an hour, setting me back on my schedule for the move (and assistance from friends).

SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The guy working the counter was nice and friendly. The guy outside basically ignored me when I backed my truck up to the trailer making his life easier. First he just walked around eating his McDonalds. Another customer pulled up and returned a piece of equipment and he helped them right away. He walked around some more. Finally he came over to me and asked if I reserved the trailer or not.

WILLIAM M. 
Rating:
5.0

Nice customer service

THANH D. 
Rating:
5.0

Paula was AWESOME!

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

KAMERON H. 
Rating:
4.0

Every thing was good and the manager was really helpful but one of the staff gave me a wrong bill amount at first which we got it fixed finally but it gave me a bad feeling about the person working there.

MOHAMMAD K. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Everything work as indicated I ordered online answered took photos of my license and everything we just hooked up properly and it's easily to submit on the website and I went in pick my trailer up and left easy Peezy sincerely Richard

Richard E. 
Rating:
4.0

Customer did not leave a comment.

CHINI E. 
Rating:
5.0

I always go to the u-haul in west sacto. The employees are always very friendly & helpful.

REUBEN H. 
Rating:
5.0

n/a

ROB J.  |  Overall Experience 
Rating:
5.0

Made the moving process easier! Staff was friendly and helpful.

Douglas F.  |  Overall Experience 
Rating:
4.0

Although I didn’t visit the facility, the staff was incredibly helpful!

nina a.  |  Overall Experience 
Rating:
3.0

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Margaret M.  |  Overall Experience 
Rating:
5.0

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

NICK B.  |  Overall Experience 
Rating:
5.0

Entire staff are exceptional!!! Great experience once again!!

Bob H.  |  Overall Experience 
Rating:
2.0

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rachael P.  |  Overall Experience 
Rating:
4.0

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.

William K.  |  Overall Experience 
No reviews have been submitted for this location.

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