Customer Reviews for U-Haul of West Saint Petersburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of West Saint Petersburg

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Debra H. on

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Customer did not leave a comment.

Barry H. on

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nothing that i know of . I had my hitch installed there , Very neat job. So rented my 4×8 enclosed trailer there . Hook up was good double checked everything inc. lights . So very pleased

Nancy C. on

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Don and his team ROCK!

Amy J. on

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The staff in St.Petersburg are so wonderful

Anthony C. on

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Edward S. on

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Upon arrival we couldn't pull in the correct place due to other vehicles being in the way. The older guy there was pretty rude. I tried to tell him of our bad experience at the other location & all he cared about was checking to see that we were supposed to be there dropping off as "THEY HAVE A BIG OVERFLOW OF TRUCKS THERE RIGHT NOW". Once outside my husband heard this same guy telling another customer that my husband parked in the wrong spot & was just seeming very frustrated...my husband tried explaining the situation that he would be blocking people's cars in if he hadn't pulled forward anymore & that if they moved the other trucks out of the way he could of put the truck where it was to be. The man somewhat argued & I then asked for customer service info for complaints & his tune changed real quick after that. This experience has been horrible all around. We normally only use this location for around town stuff but will most likely never be back after the service of both locations we received.

Julia W. on

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The original drop off location in Clearwater FL was horrible. Did not answer phone calls or return messages. Very frustrating as I was travelling alone and had vehicle problems. Website is very unfriendly for returning a trailer.

bill L. on

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Gianluca G. on

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Easy rent and nice guy at location...very good!

Tom E. on

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I think the guy at the counter was trying to get me out on a date

Mark S. on

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David J. on

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Good guys. Quick.

William S. on

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Mary B. on

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DARREN M. on

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Daniel was awesome! So was the manager with him I forgot his name but excellent experience there. Wish everyone was like this in palm beach

shawn K. on

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Customer service was very good and everyone was friendly and helpful but the condition of the truck was pretty bad. Breaks were worn and power steering was on its way out. Also the whole dashboard rattled over any bump and it was very difficult to switch from park to drive or reverse. I didn't care too much as I was only driving about 20 miles but I would have been upset if given this truck for a long trip

Jerry V. on

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Douglas S. on

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Our service was prompt, professional and the truck was ready for us. We were fortunate to get a truck on late notice. Good job, quick check in.

Keith G. on

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Wonderful customer service. I was late dropping off my equipment and they where very understanding about it. They listen to there customers and do everything they can to get you taken care of FAST and out the door to start your move.

Paul H. on

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Vivian V. on

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Great customer service

Emilio G. on

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jorge N. on

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Maudie A. on

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Emilio G. on

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Bramwell P. on

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Nothing everything was good

Jeffrey F. on

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Morgan C. on

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Linda B. on

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very good service, they wanted the truck back a little early so I did it,they gave me $10 off the rental. very good customer service

JESSIE G. on

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Harry R. on

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Larisa A. on

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William P. on

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My original drop off location was Gulfport Fl. When I arrived they told me They had no room and I needed to go to the location on 66th street. Seems very unprofessional.

sheila S. on

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YOUR APP COULD USE AN UPDATE IN HOW YOU CHECK THE VEHICLE BACK IN TO RETURN. THERE WAS A MINOR ISSUE THAT GOT RESOLVED NICELY...i HAD RETURNED THE TRUCK IN TIME AFTER HOURS AND THE NEXT MORNING IT DID NOT SHOW THAT I HAD CHECKED IT IN AND GOT CHARGED, THE ISSUE GOT RESOLVED.

Johnny N. on

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Mark S. on

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Very friendly staff.

Shaun H. on

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paula G. on

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Timothy T. on

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fine