Customer Reviews for U-Haul of West Saint Petersburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of West Saint Petersburg

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Jennifer R. on

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Only issue was I used a truck and returned it before close but they did not scan it back in and I was called the next day on was asked when I was going to return to vehicle. Scary thought that I would have been charged more because paperwork was never finished. But, they did fix the issue and called back to say is was resolved.

Michelle S. on

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Paul M. on

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Don W. on

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Brian B. on

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I use this facility for rental and drop-off frequently. Great Customer Service, clean well-kept facility, fast efficient service, quick receipt of electronic documents, A++ rating.

Kalonji D. on

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Dawn S. on

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Nicole M. on

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Please give time, prior to hooking up the trailer to the hitch, for the customer to check equipment with the owner/tech. A message is sent to the customer to do this and it would be nice to check it withe the technician prior to being placed on the hitch.

ROBERTA J. on

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Brian R. on

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JESSICA P. on

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Philip K. on

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Peter M. on

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Thomas W. on

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Danny C. on

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service was awesome. They did all the hook ups and dis-assembly. I would rent it again.

Patricia S. on

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Sarah W. on

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James G. on

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Hire a new manager

Jesse B. on

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I hate that I forgot the guys name that helped me, but he was great, fast and friendly.

David D. on

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Nice staff, I'll be coming back.

Richard C. on

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Anthony B. on

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All employees I interacted with were quite friendly and very helpful.

Richard C. on

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AAAAAAAAA +++

Daryl M. on

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Gerald L. on

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Great customer service. In and on the road in a few minutes.

Mariaelena A. on

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Kenneth H. on

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casabell T. on

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Be sure the needle is on the black mark for half tank. Had a great experience; was good doing business with u-haul.

David J. on

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Great people. Quick service

Ronald B. on

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This is the second time that I have rented from UHAUL and both times were excellent.! The staff are so very helpful and friendly. It only took me 10 minutes to check out. All the employees should get pay raise for the fantastic work they do. Ron B.

Dan F. on

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patricia W. on

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David J. on

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Great guys. Always.

robert W. on

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I apologize for not remembering his name but the employee who helped me was great (I believe both his first and last name started with an A). Personable, energetic and professional. It was a quick process and I was able to purchase the extras that I needed on location.

Gregory H. on

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robert C. on

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Marc N. on

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Nothing I can think of. Been a customer for a lot of years. Keep coming back when I need a truck or trailer.

Maureen R. on

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Jenifer E. on

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lacey B. on

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Timothy H. on

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GERALD W. on

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kathi B. on

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Everyone was very nice and helpful, especially the blond headed lady who was at the counter.

Ed B. on

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Excellent service. For s busy as they are , they make the time to ck our and in very minimal. All in all great service ( Lauren is the bet )

Eric E. on

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jack C. on

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Nothing

Christine S. on

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al W. on

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Did express check-in on line,took near an hour to get out of there, between line of clients ahead of me, and deal with police because your staff was accosted by a client. The staff handled the situation very professionally. This rental was for work, and my staff was in van and had to pay them for time lost not able to work. Was just a bad day for all.

Dan F. on

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Daniel was awesome! We had a very smooth rental transaction.

richard F. on

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Everything excellent!

Jon Z. on

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Owner was so terrific in getting us up and running.

Kari C. on

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Very friendly, courteous and efficient clerks. Will use this uhaul location again. Thank you.

Jennifer J. on

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Sherri C. on

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Excellent service. Very nice staff.

Dale S. on

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Charles B. on

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Brian B. on

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Trailer tongue/coupler was bent but not noticed by Uhaul personnel until I pointed it out as they were connecting the trailer to my truck. Then when I checked the trailer in at the Timberlake Road location in Lynchburg,VA the trailer # did not match the # on the contract and the pickup location was listed as downtown Lynchburg, VA with no specified dropoff location. Sloppy paperwork with no quality check to say the least. I have done a lot of rentals/dropoffs over the last 14 years at the West St Pete location with little to no issue but this had the most issues by far. I am glad the dropoff location worked things out.

deanna A. on

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Nicholas M. on

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Having to contact customer service center to open a Customer Action File while at this location is poor customer service. The representative Don Fontaine was also extremely rude to myself and my father in law and did not finish helping us before he walked off and did not finish providing us with the equipment. We are a active duty military family and Have been using uhaul for years to move/pcs. After this visit/experience my wife and I will must likely use a different company to rent from.

Linda C. on

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My only complaint was the truck reeked of cigarette smoke and lasted the entire time I had the truck. I do realize it is used for work and hauling purposes but why is it not like car rentals where you aren’t allowed to smoke in the vehicle?

Mark B. on

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amanda B. on

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Don and Wise were so helpful. They made my moving transition with Uhaul so helpful and worry free

MICHAEL H. on

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Completely gave me incomplete information and I lost money behind it

Charles K. on

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Only location I use because the vehicles and trailers are always in good shape, the inventory is available, and people are professional. Some of the gas station locations you feel like your interrupting their day.

James S. on

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I find U Haul consistently reliable

jeff C. on

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Randall M. on

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Reservation was made 2 days in advance went to location given to me they did not have trailer after calling other dealers they found one 7 miles further from where it was reserved...trailer had damage to left fender which I took a picture of upon return some employee checking me in pointed out the damage and even after showing him pictures of the damage in their yard before I took trailer he made a big deal out of it...I probably will not rent from your company again...

Paul G. on

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Repeat customer! Our church does a camping retreat twice a year and we rent from this location to haul all the camping gear and field kitchen. The people here are wonderful to work with, friendly and helpful. We just got back from our fall retreat, will see them again in the spring! Thanks!

Debra H. on

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Barry H. on

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nothing that i know of . I had my hitch installed there , Very neat job. So rented my 4×8 enclosed trailer there . Hook up was good double checked everything inc. lights . So very pleased

Nancy C. on

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Don and his team ROCK!

Amy J. on

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The staff in St.Petersburg are so wonderful

Anthony C. on

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Edward S. on

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Upon arrival we couldn't pull in the correct place due to other vehicles being in the way. The older guy there was pretty rude. I tried to tell him of our bad experience at the other location & all he cared about was checking to see that we were supposed to be there dropping off as "THEY HAVE A BIG OVERFLOW OF TRUCKS THERE RIGHT NOW". Once outside my husband heard this same guy telling another customer that my husband parked in the wrong spot & was just seeming very frustrated...my husband tried explaining the situation that he would be blocking people's cars in if he hadn't pulled forward anymore & that if they moved the other trucks out of the way he could of put the truck where it was to be. The man somewhat argued & I then asked for customer service info for complaints & his tune changed real quick after that. This experience has been horrible all around. We normally only use this location for around town stuff but will most likely never be back after the service of both locations we received.

Julia W. on

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The original drop off location in Clearwater FL was horrible. Did not answer phone calls or return messages. Very frustrating as I was travelling alone and had vehicle problems. Website is very unfriendly for returning a trailer.

bill L. on

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Gianluca G. on

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Easy rent and nice guy at location...very good!

Tom E. on

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I think the guy at the counter was trying to get me out on a date

Mark S. on

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David J. on

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Good guys. Quick.

William S. on

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Mary B. on

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DARREN M. on

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Daniel was awesome! So was the manager with him I forgot his name but excellent experience there. Wish everyone was like this in palm beach

shawn K. on

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Customer service was very good and everyone was friendly and helpful but the condition of the truck was pretty bad. Breaks were worn and power steering was on its way out. Also the whole dashboard rattled over any bump and it was very difficult to switch from park to drive or reverse. I didn't care too much as I was only driving about 20 miles but I would have been upset if given this truck for a long trip

Jerry V. on

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Douglas S. on

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Our service was prompt, professional and the truck was ready for us. We were fortunate to get a truck on late notice. Good job, quick check in.

Keith G. on

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Wonderful customer service. I was late dropping off my equipment and they where very understanding about it. They listen to there customers and do everything they can to get you taken care of FAST and out the door to start your move.

Paul H. on

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Vivian V. on

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Great customer service

Emilio G. on

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jorge N. on

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Maudie A. on

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Emilio G. on

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Bramwell P. on

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Nothing everything was good

Jeffrey F. on

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Morgan C. on

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Linda B. on

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very good service, they wanted the truck back a little early so I did it,they gave me $10 off the rental. very good customer service

JESSIE G. on

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Harry R. on

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Larisa A. on

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Timothy T. on

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fine