Process was very easy and efficient.
DANIEL VCustomer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bert is an exceptional agent. U-Haul is fortunate to have him. I will definitely use this location again.
IRIS VAlways a good experience at this location. People. Knowledge. Ease
JOHN BThis has always been my go to U-Haul location for local rentals. Staff is friendly and helpful, and they get the job done right. However, this time I was charged for another 24-hour rental period, when my truck was returned within 15 minutes of the original rental time. I was thinking that there would some small grace period, but apparently not.
PHILIP SThe Ford cabs on the 20ft UHAUL are not ergonomically friendly for a long haul drive - poor leg room and seating position - incredibly loud when climbing hills and the transmission downshifts - great engine and powertrain, drove and handled well for its size but excruciating to drive more than an a few hours. this has nothing to do with the location, the service at the location was excellent!
PETER BGreat service quick pick up and drop off
DARYL EOUTSTANDING
CHARLES SStaff was great too. Pricing is good too
MICHAEL BVery accommodating and quick to help. Very clean & organized!
DEBBIE BThe ratchets on the car hauler were nearly inoperable, one strap was a flat strap and not a basket style/net style strap and seemed unsafe. Also, the lug nuts were loose on the trailer.
JACOB CDropoff was flawless. Person that met me was very helpful. Quick checkout. Pleasant experience.
ROBERT TTrailer , acted like a kite behind my Ford E150, at only 30 MPH . I told the Sraff about it and the ramp gate , gade to be forced down fie the last 8 inches before griund contact. Running boards where coated with dirt and salt buil up . I was lucky I only had a load of household items to dump. This trailer needs to be looked at . The regularperson would have had real problem if this equipnent gad to go long . It would not handlevover 45 mph . REALLY Bad whipping moition , Not Safe needs ovehaul. Or to the scrap yard. If I needed a trailer for a figure 8 DEMOLITION RACE OB friday night I would use that one. Cars behind me on road scared to pass this kite. Thank you
ROBERT PTrailer was dirty and right turn signal was defective and only worked intermittingly.
KENNETH RYour company exemplifies what customer service means. The young man who served me (i can't remember his name) was professional and patient, I actually told him that. I grateful for the kindness, as I just laid my only child to rest and was moving her stuff to storage until I could go through them. I told the young man without him knowing what I was going through, he made everything easy for me to handle my emotions. Thank you guys 😊
ANNIEBELL WFull service U-Haul location. Very welcoming
Paul MGood availability, helpful staff and super easy process.
JOHN BVery professional and friendly staff who made sure we had a great experience.
THOMAS FThe customer rep at the counter (Mya?) was friendly and very efficient.
KEITH Vconvenient location. Knowledgeable and helpful staff. Pick was easy and return easier.
JOHN BU-Haul pickup on 66th st on St Pete was smooth and easy. Highly recommend.
JOSEPH PVery efficient and friendly staff. Great experience
JEFFREY LGreat service
STACEY LExcellent service!
KIMBERLY VThis location is always helpful
BRIAN CThe location is easy to get into and out of. It's not ideal for me because I'm near Tropicana Field and there is a Uhaul facility right there! But I am always dumped into the Uhaul at 66th Street near 38th Ave N. They seem to have every type of machine you could need and always fast and friendly service. Thank Joe (the manager/owner)
JOSEPH NI wish every business was as polite, professional, and efficient as this location and that is from not only past experiences but even on this one with different staff on board at the pick up and then at delivery. Kudos to this team.
DEAN WGood customer service-friendly, polite and professional.
DANIEL DEverything went smoothly.
THOMAS CWell organized, quick and easy drop off every time we have been there.
KENNETH HThe quickest counter help I’ve ever had.
JOHN GWasn't given the dolly I paid for but the overall experience was great
MOLLY CDylan was amazing!
Jamie GN/A
MATTHEW MUsed them before. Quick and thorough
Tim WQuick & easy drop-off
DAMARIS QI was trying to rent closer to home. The uhaul website contacted me the day of the rental and told me I had to go to a different store! This sucked because I had to drive 15 more miles to pick up and drop off the trailer. Get it straight where and when you pick up!
JOSEPH NInstaller did a great job. The personnel were polite and helpful
richard fThe service agents check out and check in did a great job !
PETER BEverything was fine. I would only recommend doing something to hold the dolly from moving around in the bed of the pick up truck. It was a very good truck All the employees were professional & helpful.
MICHAEL DThe employees were very polite. I don't remember the man's name, but he helped us replace the hitch, and we didn't even have to get our hands dirty😅 The trailer was clean inside, which was a pleasant surprise. I was also surprised by the prices. We rented a trailer for the first time and paid $40 for a whole day for a large trailer. In general, we will definitely use U-Haul's services for our next move.
VIKTORIA VAll was great
WILLIAM RGeneral manager went above and beyond the call of duty,great customer service, very good check in and check out. Professional crew,with awesome attitude. If needed will return to this location.
JAMES BI love this location, friendly, efficient !!!
Yvonne HI only needed the trailer for a day but because I picked it up in St Petersburg and dropped it off in Ft Myers Fl., which was only two hours away, They charged me for two days. Which was $176.00. Next time I will pick up a trailer for $45.00 take it with me and return it to the same location. I could have saved $130.00
ROBERT HOutstanding
MICHAEL CVery pleased, price could be better maybe give discount for early returns 👍
BRIAN HSo happy with this whole deal. Picking up the trailer was quick and easy and it worked perfect. Will be back!
JASON BWhen I called, I asked if I could return to a closer location to my new home, I was told yes, no problem. When I got there, I was told the price would be closer to $140.00 for the $29.95 sized truck and I could not rent that truck, it would need to be a larger one....
MICHELLE TNothing. I've used this location several times and always excellent service.
Michael LWe dropped off at Port Charlotte Fl off veterans blvd. Great experience
MONIQUE SThere was a quarter tank of fuel when picked up the traction control was not working right nor the stabilizer driving over 1000 miles would of been a serious strain on the wheels als
BRUCE BI was charged almost double my rental agreement with no phone or conversation. I was NEVER TOLD that could only drive the truck on trip… we were moving and I would made arrangements differently knowing we had to make 2 trips.. I am moving from Illinois to Florida next month from my 5 bedroom home and was going to Uhaul and probably spend thousands of dollars… but that will no longer be the case… I will be using another service! No customer service offered at the Palmetto U-Haul!
Rachel Bfine
Timothy T | Overall Experience