Customer Reviews for U-Haul RV, Boat and Trailer Storage of West McKinney

Rating:

5.0

Nike

Rating:

5.0

The staff is always ready to help.

Rating:

5.0

This particular location had friendly, knowledgeable staff, good price, easy access to RV storage...all the amenities and service were great. I wouldn't hesitate to utilize them again.

Rating:

1.0

Terrible experience.

Rating:

5.0

The GM there was so helpful, patient and understatnding...i will always rent from this location.

Rating:

5.0

Justin and staff were great in providing me parking. Thanks!

Rating:

5.0

Thank You UHaul!!!

Rating:

1.0

Only used the storage for 4 days went up to the location to cancel service the employee said I didn’t need to sign anything a month later got a call about a past due balance call customer service told me to cancel it again but they did then another month later got a call from the storage unit at with the manager and that I had to pay and then he finally took care of the charges because it was ridiculous the manager was great everything else in the process with terrible.

Rating:

5.0

Thank you all so much

Rating:

5.0

Quick and easy...set me up in no time, parked my RV and was done. Thank you!

Rating:

5.0

We have always been treated as though our business mattered to them. Always helpful

Rating:

5.0

Taylor assit mgr and the Manager (forgot his name) were phenomenal!!! Great customer service!!

Rating:

5.0

We really appreciate Taylor who helped us with a friendly demeanor and she was very knowledgeable. This makes for a smooth move in experience. Thanks

Rating:

1.0

Overall quality of the facility is high, and the price is reasonable relative to the local market. My storage rental (12x30 covered RV parking) was not as advertised. Specifically, it lacked electrical service of any kind. Local management was utterly unresponsive, and the national call center only made the situation worse (by taking my calls and doing essentially nothing). When I cancelled, the on-site rep was surprised, noting that no issues were noted on my record -- after I had contacted them in person, by E-mail, and by phone. I am now paying 32% more to a competitor, but at least they have been responsive and factual in all my contacts with them. Mine was a very bad experience, one that will seriously erode the UHaul brand if it is allowed to continue.

Rating:

3.0

Loved the location and the size that was available. Literally the best deal and all the amenities for under 200 for a covered unit. Only reason it's 3 stars is because the gravel washed away in many areas and was never fixed. Also we were given a remote to enter and it only worked for two months we were there. Went in to the office to get a new one. One time they told me there was an issue with the gate and canceled out all clickers. Went in a couple months later and they gave me a new one. That didn't work either. Other than those, it was a great place especially having propane on location.

Rating:

2.0

Had parts stolen from my RV. 2 days later rent increased. Promised repairs to the gravel driveways were never completed. Second rent increase made my decision to leave. All of the new construction required me to completely re-wash my rv every time I used it.

Rating:

3.0

Charged for a whole month after I vacated the parking spot with no refund . The final decision left up to the store manger …

Rating:

3.0

It was impossible to reach the staff by phone. In addition, the uncovered storage lot was rife with insect pests and difficult to drive into because of potholes and gulleys. The price could have been more competetive for uncovered storage. At the time I needed it, this was literally all I could find.

Rating:

1.0

When I 1st tried to store My RV, I called u-haul. I was told that the facility would be open till 7 but when I arrived it had closed it 5 and there were people inside who refuse to help me.. The storage spot was difficult to navigate because there was a mud hole in front of it that mighthat my tires sunk into at least 6". When I tried to take my RV out, somebody had put to Bree buddy had put debris and the barbecue in front of it that I had to move.. When I brought the 1st instance to the attention of the manager, she nodded oh yeah And said she already knew about the event and I had already been convicted in her mind. When I came back the next day to pay, and explain the situation, her response was for me to go to another storage facility. She would not apologize on behalf of u-haul. No, If I would send people to the worst storage place in the world before I'd send them to u-haul because they're one step below that

Rating:

1.0

We were told about a 7pm closing time but upon arrival, it had closed at 5. Workers inside were not helpful despite the misinformation given to us. The next day, the GM did not apologize. She stood her ground. Never again will I use this facility.

Rating:

1.0

Gates not working Rude staff.

Rating:

3.0

I loved being there until the construction began so I had to move my motor coach out due to all the dust & commotion. I would like to be contacted when construction is finishing up & possibly get one of the prime new spots so please keep me on your list & I’ll come back long term. It’s very convenient for where I live.

Rating:

5.0

This is the best U-haul I've ever been to. They answer the phone and if they place you on hold they get back to you quickly. The entire team is very friendly and will do everything they can to help you. During my experience I was helped by Jackie, Taylor the GM, and the Owner. Trickle down customer service definitely starts at the top at this location.

Rating:

5.0

U Haul gave me outstanding customer service! These folks were helpful beyond measure. I highly recommend this location!

Rating:

1.0

Won’t answer phone, kept billing me after contact, don’t ever use this place

Rating:

1.0

Security gate was not locked when we entered or left. When I checked out of my RV space online it was not recorded by Frisco facility. I received 2 nasty letters from them about non payment. I tried calling to rectify and also sent emails to U Haul. I finally was able to contact new facility manager by email and he quickly rectified my account. All in all it was a frustrating and time consuming mistake!

Rating:

5.0

BOOM

Rating:

1.0

Rented RV/boat storage pad store not accessible by phone Secure area gates set to open/unsecured by location staff/management allowing access to general public Washed out pad areas and access roads need basic maintenance Will not recommend

Rating:

5.0

Kept the RV and Trailer spaces outside leveled and well maintained. Gate access was always functional and easy to use.

Rating:

3.0

Even though the hours were convenient and there were no issues. I wish U-Haul had more outdoor trailer options when it relates to size and lower pricing. I was renting an outdoor uncovered space for a 6x10 trailer, but I had to rent a 10x30 space at $75 a month. Then to top it off I get an email saying come January 15th my rental space will increase to $84. At that point I knew it was time for me to find a different storage vendor with a lower cost. I ‘m not sure why an outdoor uncovered trailer spot would increase, it’s not like the spot was improved. So, since I found a storage vendor that is renting an outdoor parking space for much lower than what I paying I’m moving my trailer there.

Rating:

5.0

Cheyenne made it a very pleasant experience. She is an amazing young lady!

Rating:

5.0

Could not recommend to others more! We had an incredible experience storing our boat here! (Ended up selling the boat or would have continued storing here!) Friendly and knowledgeable staff! Always able to answer questions or help with things we needed! Whenever we need a storage unit or “lot spot” again we will definitely be storing it here!

Rating:

5.0

Kevin and His staff are Running a Well Maintain and Efficient operation on Every visit and Transaction ,will Recommend This Facility to Everyone “...

Rating:

5.0

The staff and Manager / supervisor , Kevin , were very Professional and Efficient to Facilitate the Moving storage Needs convenient and safe , Thank you.

Rating:

5.0

Staff friendly

Rating:

5.0

Excelent

Rating:

1.0

I was using to park my rv paying for covered spot but never had electricity and when i moved out i went to the office to give a notice and ask to cancel my auto pay i moved and they charged me anyway I called the customer service and still waiting for my refund

Rating:

5.0

I love this facility, the staff is always helpful.

Rating:

3.0

Initial reservation completed 2 weeks prior some how disappeared and had to redo the entire process.

Rating:

1.0

Gate clicker didnt work, went back to office & was given card to swipe,card didnt work.Once I got to my spot to park my trailer,someone was already parked there.Couldn't get out because nothing worked

Rating:

5.0

Kevin was very friendly, helpful and efficient. Great to work with.

Rating:

3.0

Really hard to get to the back area of boat storage with all the people on weekends.Lanes are to narrow in between smaller storage units.

Rating:

4.0

Easy deal done on the rental. Love the month to month payment and no contract!

Rating:

5.0

Very professional crew!

Rating:

5.0

Brian B was very friendly, helpful.

Rating:

2.0

Getting in and out of this location is a nightmare. Rv parking entrance is east of the office. If you need to go back to the office, you have to u-turn on 380 twice. Gates never worked for me.

Rating:

4.0

It was what I expected. Good service, well kept, and easy access

Rating:

4.0

N/A

Rating:

4.0

Customer service via phone is a joke (so bad!!) but in the store it was great & the manager is great! Calling in was usesless. I had to go to the store anytime I had a question & that’s ridiculous.

Rating:

1.0

The store closed at 7, and I arrived two minutes late. I explained that not being able to store my car would cost me $600 and they did not care and sent me away.

Rating:

3.0

The people in the office were not very nice and stand offish. They would never answer the phone.