Customer Reviews for U-Haul RV, Boat and Trailer Storage of West McKinney

Rating:

5.0

Great Staff!!!

Rating:

5.0

Great staff! Very Friendly and Quick!

Rating:

3.0

The employees were not very friendly

Rating:

5.0

The guys there are always the BEST!!! I love going there and I always will when I need to rent. I tell all my friends about them too. Keep up the great work, all of u-haul should be like this store if they are not.

Rating:

2.0

Was told that they would adjust the hours of power available but then told they couldn’t. Lot has lots of rough ruts from rain runoff.

Rating:

5.0

When I rented my truck I dealt with identical twins at first (one named Issac). He was incredibly helpful despite their computer system going down and making it impossible for me to reserve a truck I badly needed. Their manager, Adam helped me the next day and was extremely polite, professional and helpful. THIS is the reason I have only used Uhaul for my moves/storage needs since I was 22 (I'm 49 now!). They treat me like a person, not just a number. When I was overheated moving my stuff into storage in 100+ degree heat they got me water and let me sit in front of their fan. I LOVE the employees because they treat me with respect! Thank you for hiring people that worry more about customer safety and satisfaction over cheap employees that just care about a pay check. It matters a lot to me that they care so much!

Rating:

5.0

Adam,the manager is absolutely phenomenal! We were in a pickle with our rental and he went ABOVE and BEYOND to help us and put the customer first! I CANNOT THANK him enough for his generosity, and exceptional all around service and experience! Xavier and Isaiah were so polite friendly and helped me move my truck to storage and gave me directions and made sure where I was going. Seriously the BEST U-Haul!! Will always use them!

Rating:

5.0

They all have been wonderful to work with.

Rating:

5.0

They were very helpful and assisted me in my move.

Rating:

5.0

All was ther wend u need help

Rating:

1.0

Poor service

Rating:

4.0

I said no to the maintained because I had an RV storage and I requested that they put down more gravel because my truck and trailer kept sinking due to the rain in the mud puddles back there and that is why I moved my RV I was told that it would be fixed. It was never fixed. I was told that eventually you were going to pave the storage area, but I don’t have time for my truck to keep getting stuck so that’s why I left had nothing to do with the management or the team. The Uhaul place was a very nice place. The manager was amazing. Very nice, but I’m sure out of his control of the lot being kept and y’all not caring to spend the money to fix the lot with the RVs are you can’t have it soft mud . .

Rating:

5.0

Justin, the manager was the awesomeness guy at U-Haul. He done a great job. I will let all my friends and family know how helpful they were for me.

Rating:

5.0

Great service!

Rating:

5.0

Very nice and great location!

Rating:

5.0

Justin Mathis and His Entire Staff are AMAZING!!! They went Over and Beyond for Me and My Family!!!

Rating:

4.0

Gate inconsistent- rv was vandalized costing $3000

Rating:

5.0

Dominic made the process super easy!

Rating:

5.0

You guys are great and helpful

Rating:

5.0

Very professional and kind. ,,Thank you

Rating:

5.0

Facility too expensive. Only reason I moved out was I found a reasonable priced storage.

Rating:

5.0

Manager is awesome! Spent time with us without making us feel rushed.

Rating:

5.0

Well lit and clean. Helpful staff.

Rating:

5.0

Very friendly staff and manager who were more than willing to be any help that they could. That was some of the main reasons I made sure I returned to this location. Thank you

Rating:

5.0

Thank you for always helping with a great attitude.

Rating:

5.0

Treated with the upmost respect!

Rating:

5.0

Justin delivers great customer service and quality. Address all my concerns and has a phenomenal staff that works together. 💪

Rating:

1.0

I was being over charged. I complained my auto draft went from 99 dollars to 213 without my consent. I was charged that for 6 months without my permission.

Rating:

2.0

The reason we left is because of how dirty the facility is. Our RV is caked with dirt every time we pick it up. We just got tired of all the dirt and dust.

Rating:

5.0

THANK YOU SOOOO MUCH!!! You guys are awesome!!!🙏🙏🙏

Rating:

4.0

Thanks you guys have a awesome place

Rating:

4.0

Didn’t know there was such a place very good

Rating:

5.0

This is the only U-Haul I use the one that’s on university

Rating:

5.0

Outstanding team and facility!!!

Rating:

5.0

Good Guys!!

Rating:

1.0

I stored my rv almost 2 year. They have raise the rate without any pre-notification during the storing duration. I never complained that but at last they called if I leave the space or move to more expensive patio because they are planning construction. They wanted me to decide it in a week. It was hard to find another place to store my rv. And after I found another place much cheaper, they never reimbursed the rest of payment which I already made automatically every 1st day of month. Terrible service.

Rating:

5.0

Colton and Dom were the absolute BEST!!!! I am so thankful for their help.

Rating:

3.0

I store an rv trailer and would like a dump station to be put in for convenience.

Rating:

5.0

Everybody was very helpful

Rating:

5.0

Thank you

Rating:

4.0

Very friendly and professional service. Good staff. How energy.

Rating:

1.0

My vehicle was towed from the outside storage and I’m still waiting to get the number so I can get it out of tow Tow

Rating:

5.0

GM Justin provided EXCELLENT customer support. I will remember it and him as long as I live. I will come here FIRST if I ever need a storage.

Rating:

3.0

Speed limit not adhered to by staff driving trucks around i.e. dangerous and raising lots of paving material dust.

Rating:

4.0

Some of the staff needs training. They messed up my existing truck rental when they were booking storage.need to teain the staff well.

Rating:

2.0

No security for months. Gate probably still not fixed. Everything is filthy dirty because of all the trucks going in and out. No wash bay. No dump station. Moved my rv got a larger space, dump station and wash area for same price. Best part is the gate works.

Rating:

1.0

This is not a secure storage facility. Anyone can access the vehicles stored here. Gate to the RV storage area was left open 24 hours a day for months during construction and then broken for several months after that so that the area was open 24 hours a day for anyone to access. Our insurance adjuster told us that multiple catalytic converter theft claims were filed for vehicles stored in this facility in the past few months due to lack of security. RV area driveways were constantly washed out with huge potholes making it difficult to pull the rig through there. Staff is friendly and helpful, but facility is not good.

Rating:

5.0

Justin is awesome, and very helpful. Staff is very friendly

Rating:

5.0

This store is great - staff and management are great!!!

Rating:

5.0

One of the best uhaul teams ever!🥳

Rating:

5.0

Everything was so perfect

Rating:

1.0

I was given 0200 lot for my RV storage, when I looked at the numbers there was no 0200 lot at all, after searching for 20 minutes,I had to call and wait for 20 minutes to get the help, finally when a person came to help it took another 20-25 minutes to find a lot. The lot I was given has standing water. and mud, I felt like I made a mistake to vacate the lot at other RV facility.

Rating:

2.0

Ever since the new management we’ve had nothing but issues and decided to leave after 16 years.

Rating:

5.0

Great staff who were very helpful. I will use their storage facility again.

Rating:

4.0

So many small trailers and car dollies in the roadway. Made it difficult to pull our 42ft RV in and out of our covered space.

Rating:

5.0

Thanks for great service!

Rating:

5.0

Very professional staff and facilities are very well kept.

Rating:

2.0

Was not given clear instructions on how to access the car storage area and was assigned a covered parking space that was already assigned to someone else. Parking my car too longer than necessary.

Rating:

5.0

This facility was completely awesome!!! They definitely go above and beyond!!! I would recommend this location to anyone I know!

Rating:

5.0

Justin was very helpful throughout the reservation and move in process.

Rating:

2.0

I would like to see boats and rv's in designated areas, rather than tenants who run their businesses out of storage facilities among rv's and boat storage areas. They are a nuisance due to number of their trucks and storage trailers and high volume daily activities. Also, I had to move my spot due to overcrowding of your cube containers, costing me a higher rental fee. .

Rating:

5.0

Perfect

Rating:

5.0

Very efficient

Rating:

5.0

Nike

Rating:

5.0

The staff is always ready to help.

Rating:

5.0

This particular location had friendly, knowledgeable staff, good price, easy access to RV storage...all the amenities and service were great. I wouldn't hesitate to utilize them again.

Rating:

1.0

Terrible experience.

Rating:

5.0

The GM there was so helpful, patient and understatnding...i will always rent from this location.

Rating:

5.0

Justin and staff were great in providing me parking. Thanks!

Rating:

5.0

Thank You UHaul!!!

Rating:

1.0

Only used the storage for 4 days went up to the location to cancel service the employee said I didn’t need to sign anything a month later got a call about a past due balance call customer service told me to cancel it again but they did then another month later got a call from the storage unit at with the manager and that I had to pay and then he finally took care of the charges because it was ridiculous the manager was great everything else in the process with terrible.

Rating:

5.0

Thank you all so much

Rating:

5.0

Quick and easy...set me up in no time, parked my RV and was done. Thank you!

Rating:

5.0

We have always been treated as though our business mattered to them. Always helpful

Rating:

5.0

Taylor assit mgr and the Manager (forgot his name) were phenomenal!!! Great customer service!!

Rating:

5.0

We really appreciate Taylor who helped us with a friendly demeanor and she was very knowledgeable. This makes for a smooth move in experience. Thanks

Rating:

1.0

Overall quality of the facility is high, and the price is reasonable relative to the local market. My storage rental (12x30 covered RV parking) was not as advertised. Specifically, it lacked electrical service of any kind. Local management was utterly unresponsive, and the national call center only made the situation worse (by taking my calls and doing essentially nothing). When I cancelled, the on-site rep was surprised, noting that no issues were noted on my record -- after I had contacted them in person, by E-mail, and by phone. I am now paying 32% more to a competitor, but at least they have been responsive and factual in all my contacts with them. Mine was a very bad experience, one that will seriously erode the UHaul brand if it is allowed to continue.

Rating:

3.0

Loved the location and the size that was available. Literally the best deal and all the amenities for under 200 for a covered unit. Only reason it's 3 stars is because the gravel washed away in many areas and was never fixed. Also we were given a remote to enter and it only worked for two months we were there. Went in to the office to get a new one. One time they told me there was an issue with the gate and canceled out all clickers. Went in a couple months later and they gave me a new one. That didn't work either. Other than those, it was a great place especially having propane on location.

Rating:

2.0

Had parts stolen from my RV. 2 days later rent increased. Promised repairs to the gravel driveways were never completed. Second rent increase made my decision to leave. All of the new construction required me to completely re-wash my rv every time I used it.

Rating:

3.0

Charged for a whole month after I vacated the parking spot with no refund . The final decision left up to the store manger …

Rating:

3.0

It was impossible to reach the staff by phone. In addition, the uncovered storage lot was rife with insect pests and difficult to drive into because of potholes and gulleys. The price could have been more competetive for uncovered storage. At the time I needed it, this was literally all I could find.

Rating:

1.0

When I 1st tried to store My RV, I called u-haul. I was told that the facility would be open till 7 but when I arrived it had closed it 5 and there were people inside who refuse to help me.. The storage spot was difficult to navigate because there was a mud hole in front of it that mighthat my tires sunk into at least 6". When I tried to take my RV out, somebody had put to Bree buddy had put debris and the barbecue in front of it that I had to move.. When I brought the 1st instance to the attention of the manager, she nodded oh yeah And said she already knew about the event and I had already been convicted in her mind. When I came back the next day to pay, and explain the situation, her response was for me to go to another storage facility. She would not apologize on behalf of u-haul. No, If I would send people to the worst storage place in the world before I'd send them to u-haul because they're one step below that

Rating:

1.0

We were told about a 7pm closing time but upon arrival, it had closed at 5. Workers inside were not helpful despite the misinformation given to us. The next day, the GM did not apologize. She stood her ground. Never again will I use this facility.

Rating:

1.0

Gates not working Rude staff.

Rating:

3.0

I loved being there until the construction began so I had to move my motor coach out due to all the dust & commotion. I would like to be contacted when construction is finishing up & possibly get one of the prime new spots so please keep me on your list & I’ll come back long term. It’s very convenient for where I live.

Rating:

5.0

This is the best U-haul I've ever been to. They answer the phone and if they place you on hold they get back to you quickly. The entire team is very friendly and will do everything they can to help you. During my experience I was helped by Jackie, Taylor the GM, and the Owner. Trickle down customer service definitely starts at the top at this location.

Rating:

5.0

U Haul gave me outstanding customer service! These folks were helpful beyond measure. I highly recommend this location!

Rating:

1.0

Won’t answer phone, kept billing me after contact, don’t ever use this place

Rating:

1.0

Security gate was not locked when we entered or left. When I checked out of my RV space online it was not recorded by Frisco facility. I received 2 nasty letters from them about non payment. I tried calling to rectify and also sent emails to U Haul. I finally was able to contact new facility manager by email and he quickly rectified my account. All in all it was a frustrating and time consuming mistake!

Rating:

5.0

BOOM

Rating:

1.0

Rented RV/boat storage pad store not accessible by phone Secure area gates set to open/unsecured by location staff/management allowing access to general public Washed out pad areas and access roads need basic maintenance Will not recommend

Rating:

5.0

Kept the RV and Trailer spaces outside leveled and well maintained. Gate access was always functional and easy to use.

Rating:

3.0

Even though the hours were convenient and there were no issues. I wish U-Haul had more outdoor trailer options when it relates to size and lower pricing. I was renting an outdoor uncovered space for a 6x10 trailer, but I had to rent a 10x30 space at $75 a month. Then to top it off I get an email saying come January 15th my rental space will increase to $84. At that point I knew it was time for me to find a different storage vendor with a lower cost. I ‘m not sure why an outdoor uncovered trailer spot would increase, it’s not like the spot was improved. So, since I found a storage vendor that is renting an outdoor parking space for much lower than what I paying I’m moving my trailer there.

Rating:

5.0

Cheyenne made it a very pleasant experience. She is an amazing young lady!

Rating:

5.0

Could not recommend to others more! We had an incredible experience storing our boat here! (Ended up selling the boat or would have continued storing here!) Friendly and knowledgeable staff! Always able to answer questions or help with things we needed! Whenever we need a storage unit or “lot spot” again we will definitely be storing it here!

Rating:

5.0

Kevin and His staff are Running a Well Maintain and Efficient operation on Every visit and Transaction ,will Recommend This Facility to Everyone “...

Rating:

5.0

The staff and Manager / supervisor , Kevin , were very Professional and Efficient to Facilitate the Moving storage Needs convenient and safe , Thank you.

Rating:

5.0

Staff friendly

Rating:

5.0

Excelent

Rating:

1.0

I was using to park my rv paying for covered spot but never had electricity and when i moved out i went to the office to give a notice and ask to cancel my auto pay i moved and they charged me anyway I called the customer service and still waiting for my refund

Rating:

5.0

I love this facility, the staff is always helpful.

Rating:

3.0

Initial reservation completed 2 weeks prior some how disappeared and had to redo the entire process.

Rating:

1.0

Gate clicker didnt work, went back to office & was given card to swipe,card didnt work.Once I got to my spot to park my trailer,someone was already parked there.Couldn't get out because nothing worked

Rating:

5.0

Kevin was very friendly, helpful and efficient. Great to work with.

Rating:

3.0

Really hard to get to the back area of boat storage with all the people on weekends.Lanes are to narrow in between smaller storage units.

Rating:

4.0

Easy deal done on the rental. Love the month to month payment and no contract!

Rating:

5.0

Very professional crew!

Rating:

5.0

Brian B was very friendly, helpful.

Rating:

2.0

Getting in and out of this location is a nightmare. Rv parking entrance is east of the office. If you need to go back to the office, you have to u-turn on 380 twice. Gates never worked for me.

Rating:

4.0

It was what I expected. Good service, well kept, and easy access

Rating:

4.0

N/A

Rating:

4.0

Customer service via phone is a joke (so bad!!) but in the store it was great & the manager is great! Calling in was usesless. I had to go to the store anytime I had a question & that’s ridiculous.

Rating:

1.0

The store closed at 7, and I arrived two minutes late. I explained that not being able to store my car would cost me $600 and they did not care and sent me away.

Rating:

3.0

The people in the office were not very nice and stand offish. They would never answer the phone.