Customer Reviews for U-Haul RV, Boat and Trailer Storage of West McKinney

Rating:

5.0

Kept the RV and Trailer spaces outside leveled and well maintained. Gate access was always functional and easy to use.

Rating:

3.0

Even though the hours were convenient and there were no issues. I wish U-Haul had more outdoor trailer options when it relates to size and lower pricing. I was renting an outdoor uncovered space for a 6x10 trailer, but I had to rent a 10x30 space at $75 a month. Then to top it off I get an email saying come January 15th my rental space will increase to $84. At that point I knew it was time for me to find a different storage vendor with a lower cost. I ‘m not sure why an outdoor uncovered trailer spot would increase, it’s not like the spot was improved. So, since I found a storage vendor that is renting an outdoor parking space for much lower than what I paying I’m moving my trailer there.

Rating:

5.0

Cheyenne made it a very pleasant experience. She is an amazing young lady!

Rating:

5.0

Could not recommend to others more! We had an incredible experience storing our boat here! (Ended up selling the boat or would have continued storing here!) Friendly and knowledgeable staff! Always able to answer questions or help with things we needed! Whenever we need a storage unit or “lot spot” again we will definitely be storing it here!

Rating:

5.0

Kevin and His staff are Running a Well Maintain and Efficient operation on Every visit and Transaction ,will Recommend This Facility to Everyone “...

Rating:

5.0

The staff and Manager / supervisor , Kevin , were very Professional and Efficient to Facilitate the Moving storage Needs convenient and safe , Thank you.

Rating:

5.0

Staff friendly

Rating:

5.0

Excelent

Rating:

1.0

I was using to park my rv paying for covered spot but never had electricity and when i moved out i went to the office to give a notice and ask to cancel my auto pay i moved and they charged me anyway I called the customer service and still waiting for my refund

Rating:

5.0

I love this facility, the staff is always helpful.

Rating:

3.0

Initial reservation completed 2 weeks prior some how disappeared and had to redo the entire process.

Rating:

1.0

Gate clicker didnt work, went back to office & was given card to swipe,card didnt work.Once I got to my spot to park my trailer,someone was already parked there.Couldn't get out because nothing worked

Rating:

5.0

Kevin was very friendly, helpful and efficient. Great to work with.

Rating:

3.0

Really hard to get to the back area of boat storage with all the people on weekends.Lanes are to narrow in between smaller storage units.

Rating:

4.0

Easy deal done on the rental. Love the month to month payment and no contract!

Rating:

5.0

Very professional crew!

Rating:

5.0

Brian B was very friendly, helpful.

Rating:

2.0

Getting in and out of this location is a nightmare. Rv parking entrance is east of the office. If you need to go back to the office, you have to u-turn on 380 twice. Gates never worked for me.

Rating:

4.0

It was what I expected. Good service, well kept, and easy access

Rating:

4.0

N/A

Rating:

4.0

Customer service via phone is a joke (so bad!!) but in the store it was great & the manager is great! Calling in was usesless. I had to go to the store anytime I had a question & that’s ridiculous.

Rating:

1.0

The store closed at 7, and I arrived two minutes late. I explained that not being able to store my car would cost me $600 and they did not care and sent me away.

Rating:

3.0

The people in the office were not very nice and stand offish. They would never answer the phone.