Customer Reviews for U-Haul RV, Boat and Trailer Storage of West McKinney

52 reviews

10057 W University Dr   McKinney, TX 75071
(1 mile West of Custer Rd & University Dr US 380)

(214) 504-2592

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 504-2592

10057 W University Dr
McKinney, TX 75071
(1 mile West of Custer Rd & University Dr US 380)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Taylor assit mgr and the Manager (forgot his name) were phenomenal!!! Great customer service!!

Reggie A.  |  First Impressions 
Rating:
5.0

We really appreciate Taylor who helped us with a friendly demeanor and she was very knowledgeable. This makes for a smooth move in experience. Thanks

Billy H.  |  First Impressions 
Rating:
1.0

Overall quality of the facility is high, and the price is reasonable relative to the local market. My storage rental (12x30 covered RV parking) was not as advertised. Specifically, it lacked electrical service of any kind. Local management was utterly unresponsive, and the national call center only made the situation worse (by taking my calls and doing essentially nothing). When I cancelled, the on-site rep was surprised, noting that no issues were noted on my record -- after I had contacted them in person, by E-mail, and by phone. I am now paying 32% more to a competitor, but at least they have been responsive and factual in all my contacts with them. Mine was a very bad experience, one that will seriously erode the UHaul brand if it is allowed to continue.

Lyle G.  |  Overall Experience 
Rating:
3.0

Loved the location and the size that was available. Literally the best deal and all the amenities for under 200 for a covered unit. Only reason it's 3 stars is because the gravel washed away in many areas and was never fixed. Also we were given a remote to enter and it only worked for two months we were there. Went in to the office to get a new one. One time they told me there was an issue with the gate and canceled out all clickers. Went in a couple months later and they gave me a new one. That didn't work either. Other than those, it was a great place especially having propane on location.

KENDRIC S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lakeisha B.  |  Overall Experience 
Rating:
2.0

Had parts stolen from my RV. 2 days later rent increased. Promised repairs to the gravel driveways were never completed. Second rent increase made my decision to leave. All of the new construction required me to completely re-wash my rv every time I used it.

Mike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad E.  |  First Impressions 
Rating:
3.0

Charged for a whole month after I vacated the parking spot with no refund . The final decision left up to the store manger …

VICTOR M.  |  Overall Experience 
Rating:
3.0

It was impossible to reach the staff by phone. In addition, the uncovered storage lot was rife with insect pests and difficult to drive into because of potholes and gulleys. The price could have been more competetive for uncovered storage. At the time I needed it, this was literally all I could find.

Judith G.  |  Overall Experience 
Rating:
1.0

When I 1st tried to store My RV, I called u-haul. I was told that the facility would be open till 7 but when I arrived it had closed it 5 and there were people inside who refuse to help me.. The storage spot was difficult to navigate because there was a mud hole in front of it that mighthat my tires sunk into at least 6". When I tried to take my RV out, somebody had put to Bree buddy had put debris and the barbecue in front of it that I had to move.. When I brought the 1st instance to the attention of the manager, she nodded oh yeah And said she already knew about the event and I had already been convicted in her mind. When I came back the next day to pay, and explain the situation, her response was for me to go to another storage facility. She would not apologize on behalf of u-haul. No, If I would send people to the worst storage place in the world before I'd send them to u-haul because they're one step below that

Garrett L.  |  Overall Experience 
Rating:
1.0

We were told about a 7pm closing time but upon arrival, it had closed at 5. Workers inside were not helpful despite the misinformation given to us. The next day, the GM did not apologize. She stood her ground. Never again will I use this facility.

Garrett L.  |  First Impressions 
Rating:
5.0

This is the best U-haul I've ever been to. They answer the phone and if they place you on hold they get back to you quickly. The entire team is very friendly and will do everything they can to help you. During my experience I was helped by Jackie, Taylor the GM, and the Owner. Trickle down customer service definitely starts at the top at this location.

John M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HOMER H.  |  First Impressions 
Rating:
5.0

Excelent

RAFAEL B.  |  First Impressions 
Rating:
3.0

Initial reservation completed 2 weeks prior some how disappeared and had to redo the entire process.

Scott B.  |  First Impressions 
Rating:
1.0

The store closed at 7, and I arrived two minutes late. I explained that not being able to store my car would cost me $600 and they did not care and sent me away.

JASON T.  |  Reservation 
No reviews have been submitted for this location.

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