Customer Reviews for U-Haul Storage at 8 Mile

1,081 reviews

19510 W 8 Mile Rd   Southfield, MI 48075
(Between Southfield Freeway and Evergreen Road)

(248) 208-8519

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 208-8519

19510 W 8 Mile Rd
Southfield, MI 48075
(Between Southfield Freeway and Evergreen Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I never questioned the safety of my belongings.

LaShonda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred W. 
Rating:
5.0

The ladies at this location were all professional, pleasant and knowledgeable.

kimmerly c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rushie Karteek C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Staff very friendly and helpful

Fela B.  |  Overall Experience 
Rating:
5.0

I was so graceful to be serviced by Ashley she made the experience so easy and she was so professional I am glad I chose your company I had checked many other places,but thankfully a space opened from there it was a awesome day!! Thank you look forward to a great business relationship.😊

cathy s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RHONDA RENEE D. 
Rating:
5.0

Nothing I can think of excellent customer service

MARLON LARON P. 
Rating:
5.0

Good work from good staff is always appreciated!

germaine j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

AUSTIN KENT M. 
Rating:
5.0

Wonderful service however, the fact there is no where to leave my car at this location when I rent a truck means I'll avoid this location going forward.

JENNIFER LEE B. 
Rating:
4.0

Customer did not leave a comment.

DOREEN YVETTE M. 
Rating:
5.0

Excellent customer service

Gordon T. 
Rating:
5.0

Very knowledgeable and the manager was excellent.

CHARLENE MONEA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donnetta m.  |  Overall Experience 
Rating:
4.0

Great service professional and friendly only complaint I have is there was not enough parking spaces for customers I had to get someone to drop me off in order to pick up my rental equipment and then have someone meet me when it was time to drop it off it's very inconvenient

LANARDA PATRICIA C. 
Rating:
3.0

After reserving a 15' Uhaul over a week in advanced from the Ferndale location I arrived at 7:45 AM to pick it up and the truck was not there. After calling Uhaul and waiting until 9:00 AM for the store to open no additional options were presented until I continued to ask for an alternative. After stating ‘everything is reserved' the associate was able to find a 15' at the nearby Southfield office. Finally - over 2 hours after my original reservation - I had a Uhaul from a location further away. Additionally I had to return the Uhaul in a shorter amount of time. Overall the experience was less than poor. Moving is one of the most stressful experiences in everyone's life - instead of making it a less stressful experience Uhaul consistently is the worst and most stressful part of the moving experience. Why is that? What type of organization doesn't focus on their customers? Needless to say after my 3rd poor experience and worst experience with Uhaul I will never be a customer with them again. Any friend I have I will urge not to use Uhaul. I am confident I could start a truck rental company with far greater customer satisfaction and win more business than Uhaul in the process. Seriously? What a terrible terrible experience.

Eric B. 
Rating:
5.0

A very nice person at the desk. Easy to work with . I got in and out quickly. Return of vehicle went fast too.

PAUL MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

WILLIE B W.  |  Overall Experience 
Rating:
5.0

Thank you for being welcoming and nice,also thanks for being patient and understanding when it was needed. I'm glad this process is done.

tesheenah e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYRONE WALTER J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BURT S. 
Rating:
2.0

Change the attitude of the customer service rep. I left my phone and had to return the next day and she was extremely rude

LASHERE NECHELE K. 
Rating:
5.0

I really liked Ashley Carson, the woman at the front desk. She was knowledgeable about the policies and procedures. She thoroughly explained everything in a way I could understand. She was also very friendly, patient, and professional. Due to her great service, I will return to that location and refer anyone else I know in need of a hauling and storage.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Terra W. 
Rating:
5.0

Desk clerk was very helpful, very patient and made the experience pleasant

ANGELA C.  |  First Impressions 
Rating:
5.0

The storage unit was kept clean and cool in the hallways. The staff was always friendly, polite and helpful. When I called to pay my storage unit. I did not have to worry about bugs or water get into storage unit. Thank you, Staff

Yolanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanaya H.  |  Overall Experience 
Rating:
5.0

The manager Ashley was so professional and courteous. Definitely one of the better experiences I had with Uhaul providers. Keep her around!

EBONIE NICOLE A. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD M. 
Rating:
5.0

Staff was very efficient and professional. Process was smooth with no issues checking out or returning.

KRISTOFOR CEDRIC H. 
Rating:
5.0

Customer did not leave a comment.

MARLON ROMELL T. 
Rating:
5.0

Customer did not leave a comment.

JAMES TYRONE C. 
Rating:
5.0

Customer did not leave a comment.

allen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TASHA RENEE S. 
Rating:
5.0

Nothing, treat them the same way you treated me...

JACKIE R. 
Rating:
5.0

I love the 8mile location John is the best when it comes to helping the people

jerome b.  |  Overall Experience 
Rating:
5.0

The young man that worked on .. Saturday Morning was great ... did a great job in showing .. & .. sharing information about the unit .. that I rented .. Thank you .. again .. I really needed this ..!!! Ms. M ..!!😘😘😉..!!

HABEEBAH M.  |  First Impressions 
Rating:
5.0

Explain credit card restrictions by saying that bank credit cards are not acceptable.

MARIA RAJA M. 
Rating:
4.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Ms. Marquez and the Gentleman that assisted her were very pleasant, professional, positive, and easy to work with. The cargo van was in pristine condition and drove like a dream. I would rent from here again in a heartbeat because they made everything from pick-up to return a damn cinch!

Qxtuapzpij A. 
Rating:
5.0

Customer did not leave a comment.

Zakiya G. 
Rating:
4.0

Customer did not leave a comment.

christina m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA BEVERLY J. 
Rating:
5.0

Ashley was awesome

Vernessa S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff Thank you

SHARON ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS AVERY C. 
Rating:
5.0

Sincere genuine heartfelt gratitude appreciation and much thanksgiving for Ashley Carson greeted me with a SMI😃LE coupled with a WARM RECEPTIVE PROFESSIONAL ATTENTIVE EXPEDIENT CONSIDERATE and RESPONSIVE MINDSET towards me and my initial storage needs; and she has remained PROFESSIONALLY CONSISTENT! Even during my initial visit when my oldest daughter had to transact my initially established contractual financial storage payment and account with my credit card without any issues! Ashley walked up to the passenger side where I sat in my daughter's vehicle with a diagnosis of long-term Congestive Heart Failure (CHF) coupled with a diagnosis of EDEMA. I could barely breathe or walk due to EDEMA and shortness of breath. But on my April 14th 2O21 I walked in the Uhaul storage office😅approached my storage office manager Ashley Carson 2 have my locked removed b/c I unintentionally lost my key through her OTP recommended👌 LO🔐CK SMITH Mr. Williams and independent of my oldest daughter, myself and my UHAUL storage manager managed😅my storage account need!😅 😊Thanks Southfield, MI UHAUL storage and my most appreciated personal storage manager Ashley Carson!!!🙏

Shakira S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle W.  |  Overall Experience 
Rating:
5.0

The two of Ashley's personalities definitely draw me back to this location and also I will recommend others too. Althea M. Brown

ALTHEA MARCHELLE B. 
Rating:
3.0

Customer did not leave a comment.

MARIO DANDRE L. 
Rating:
5.0

Customer did not leave a comment.

yomiko b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kwame d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARI LANA R. 
Rating:
5.0

My only issue that I had was the door was hard to open. It was rusty and very stiff and I had a hard time opening it on several occasions. Also, there was a roach in my storage room once, but I know that is not your fault. I left a Handy Cap shower chair in the unit because I didn't want to toss it and hopefully someone can use it.

Clara C.  |  Overall Experience 
Rating:
5.0

The General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer 🎊

Anita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN WESLEY P. 
Rating:
5.0

Please train the customer service representatives on specific requirements for this location such as they ONLY take major credit cards! Very frustrating. The staff at the location was very nice, apologetic and friendly.

MAURICE LAVELL N. 
Rating:
5.0

The staff was very helpful & did a really good job helping me find a storage that fit all of my stuff..Thank you

Erica W.  |  Overall Experience 
Rating:
5.0

Great customer service

ANTHONY JACK D. 
Rating:
5.0

Customer did not leave a comment.

Jamaya H. 
Rating:
5.0

Great service.

LANISE VERNELL B. 
Rating:
2.0

Take pictures of the truck that was damaged

DONNY RAY K. 
Rating:
5.0

Customer did not leave a comment.

Felix D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN RENEE N. 
Rating:
5.0

My experience at U-haul over the years have been good with customer service and the unit. I would recommend U-haul storage on 8mile to anyone who's looking to store their belongings.

KETRONE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

The front desk clerk was amazing!! Thank you for your awesome customer service!

Jasmin S. 
Rating:
4.0

Customer did not leave a comment.

GERALD EDWARD G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER LYNN G. 
Rating:
5.0

Well done. unsure

FONTAINE JACOB S. 
Rating:
4.0

Customer did not leave a comment.

KAREN DENISE S. 
Rating:
5.0

Customer did not leave a comment.

Dajuan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN ANNETTE W. 
Rating:
5.0

Customer did not leave a comment.

Angianina R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE ANN R. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Johnraymond Z. 
Rating:
5.0

Nothing my experience was without any speed bumps or issues like it should be

Anthony C. 
Rating:
5.0

Ashley was very professional explained everthing that I needed to know friendly patient with a smile polite very quick and swift on her feet Eccellent service

Yvonne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diamond c.  |  Overall Experience 
Rating:
5.0

I completely loved the two guys that helped me move in and out this was my first time renting a unit and I didn’t know anything about it they were so kind and patient with me I 100% recommend renting with them . I will only go here if I need a place to rent

DANIELLE ROXANNE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YVONNE ELIZABETH B. 
Rating:
5.0

No improvements needed. Entire staff was very nice, explained everything very well, very great sanitation done to truck, quick/fast service & drop off. The teams energy was just amazing.

JERANIQUE DELANA F. 
Rating:
5.0

John the representative handled my transaction quickly and efficiently. He even left a courtesy VM to let me know I could pick up the truck early if I wanted too. Will definitely use this location again.

RITA A. 
Rating:
3.0

Customer did not leave a comment.

SCOTT MAURICE W. 
Rating:
5.0

Customer did not leave a comment.

wunika a.  |  First Impressions 
Rating:
5.0

Great staff and very informative

BRUCE MAGEE C.  |  First Impressions 
Rating:
5.0

John king Is a fantastic manager. He's really got that place running smoothly. Hopefully he'll be the manager there forever, as I'd hate to see that place fall back to the state it was in before him.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

latessa g.  |  Overall Experience 
Rating:
5.0

Gracias

KAMIRA F.  |  Overall Experience 
Rating:
5.0

The facility/ staff were very courteous, professional and helpful every time I visited the site. Thank you!

Curtis M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TOMMIE ARTHUR D. 
Rating:
5.0

Ashley Carson is the best thanks for everything!!!!

Jonathan S.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and kept me informed on the details of my account and storage unit. I am very satisfied with my experience at Uhaul and will continue to do business with this company and will recommend U-haul to others as well.

Tamyria S.  |  Overall Experience 
Rating:
5.0

the store manager is excelent

TERESITA ANN C. 
Rating:
4.0

This a great facility the staff is extremely friendly and will go above and beyond the call of duty to help. Thank you John and your great team I had a pleasant experience at your facility.

brandi e.  |  Overall Experience 
Rating:
1.0

Not overcharge customers when your company asks the customer to do them a favor by bringing the truck back before originally discussed. Then not lie about who's the manager. Or if uhaul wants to speed things up and summarize the agreement then make the customer sign it without reading it then they should at least explain all the possible charges you could face. I will be discontinuing all further business with uhaul

AQUILA P. 
Rating:
5.0

The staff was helpful, personable, and knowledgeable. I will definitely use UHaul again.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

TRACY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Really friendly and helpful!

STEPHEN JOSEPH H. 
Rating:
5.0

The storage facility and suggested unit met my needs. The staff was always kind, considerate, understanding and helpful. I felt appreciated as their customer. Will use their service again should the need arise.

Karenjanice S.  |  Overall Experience 
Rating:
5.0

Thank you for providing great service.

mary S. 
Rating:
5.0

This most recent visit was much better than when my wife tried to rent a truck just a week prior. She reserved the truck at this particular location but when we arrived to pick it up, we were instructed to go to a totally different location. This left us totally confused! The location to pick up our truck last time was at a this dump that was supposed to be a car wash on 7 mile. The young lady (CeCe) wasn't wearing a mask, the place was filthy and had flies circling our heads. The lady was nice but the truck made me nervous! The engine light was on and the tires were bald. Upon returning the truck, there was no way to pull up where the truck was picked up because everyone and their mother was hanging out therein front! Not to mention I almost rear-ended a passerby in a vehicle in front of me, stopping to chatter with the folks hanging out. We had to drive through the alley to return to the truck. If I didn't have to do that I would have been exactly at the deadline time. Such a horrible experience! I would only patronize the location I went to on 8 mile, and definitely not Shine Car Wash on 7 mile in Detroit!!!

William M. 
Rating:
5.0

We were continually pleased with this facility and the kind, patient, helpful staff! We couldn’t have asked for a better experience!

susan m.  |  Overall Experience 
Rating:
5.0

NOTHING

CORAL MICHELLE W. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE E. 
Rating:
5.0

No comment

SYLVESTER WAYNE L. 
Rating:
5.0

Professional.. Very helpful and accommodating! Thank you so much!!

TANIKA DYANNE-HU L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS ALAN D. 
Rating:
5.0

We were so impressed and grateful for the efficient, helpful and kind staff at the facility! After hours of frustration trying to reserve a vehicle, we were not very hopeful that we'd have a pleasant experience when we arrived. We couldn't have been treated better - the 2 people that helped us - giving us water, offering another unit if needed, pleasant attitudes! We are so appreciative, and will recommend this storage facility to everyone!

susan m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEWAYNE ALONZO M. 
Rating:
5.0

John was friendly and very helpful

Shirley W. 
Rating:
4.0

Customer did not leave a comment.

dalissa D. 
Rating:
5.0

Customer did not leave a comment.

ANNISHAFAYE R. 
Rating:
5.0

Manager was very informative and very nice.

CIERA LACY W. 
Rating:
5.0

Simple & efficient drop off process. Friendly & professional customer service

LUCETRY BIANCHI D. 
Rating:
5.0

Customer did not leave a comment.

NYESHA AYONA S. 
Rating:
5.0

Customer did not leave a comment.

RAMONAVALERIE-AM R. 
Rating:
5.0

Customer did not leave a comment.

Terrence H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JAAMAL S. 
Rating:
5.0

Customer did not leave a comment.

Dominick H. 
Rating:
5.0

Nothing but great feedback for this location! Very polite staff and the general manager was super nice and welcoming

Dominique H. 
Rating:
3.0

The only disappointment was the missing moving supplies. Online I ordered a dolly when I arrived at the facility I was told they were out of the Dolly I ordered but I could upgrade to the $10 Dolly. I did the upgrade only to find the wheels were busted and its been difficult getting a refund.

brandi e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deena H. 
Rating:
5.0

Excellent service. Thank you.

ZEBORAH HAMPTON H. 
Rating:
5.0

Customer did not leave a comment.

JARREAU JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Alecea H. 
Rating:
5.0

Customer did not leave a comment.

Deanna W. 
Rating:
4.0

Customer service was very friendly and knowledgeable

ASHLEY CHANNELL M. 
Rating:
5.0

Great experience

CELESTE NESHAY T. 
Rating:
5.0

Nothing, everything was first class!!!! Jon was great!!

ANGELA PATRICIA M. 
Rating:
5.0

N/a

Santo P. 
Rating:
5.0

Customer did not leave a comment.

WILLIE EARL C. 
Rating:
5.0

Customer did not leave a comment.

Angel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
4.0

Continue to do the same

ROSLYN D S. 
Rating:
5.0

Customer did not leave a comment.

DENITA RENEE P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

Shellie B. 
Rating:
5.0

Customer did not leave a comment.

Nicolesherri M. 
Rating:
5.0

Customer did not leave a comment.

Nakishia G. 
Rating:
5.0

Customer did not leave a comment.

Jonathon R. 
Rating:
5.0

I chose the right place to go

Micah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnanthony M. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
4.0

N/A

TRACYE J.  |  First Impressions 
Rating:
5.0

John is amazing! His knowledge of the facility and ability to effectively communicate realistic options made the process both easy and efficient! The premises are clean, organized and user friendly.

KAMIRA F.  |  First Impressions 
Rating:
4.0

The staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.

Maliaka S.  |  Reservation 
Rating:
5.0

John took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.

Ian S.  |  Reservation 
No reviews have been submitted for this location.

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