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Benjamin S | Overall Experience
Customer Reviews for U-Haul Storage at George Field
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Items left outside my storage bin, which I thought my son might’ve done. Got a phone call from them saying that if it wasn’t moved, they were going to throw it away when I found out My Son did not leave anything outside our storage space I went in on a Saturday to find everything was gone so I assumed that they threw it away which is not my problem. Then the following week I get a bill for $28 charging me for another storage bill stating that they put all my stuff in another storage and I had to pay and if I didn’t pay, I would be locked out of facility And kept away from my actual storage bin that has been paid to date. I will never recommend anybody go in there just order their stuff and be put in the same predicament I was they’ve ripped me off almost $30. Then when I paid it, I went to see exactly what was in the storage bin and told the lady the stuff wasn’t even mine to throw it away or find out who else it was. I would like my refund for that storage bin that wasn’t my responsibility.
Stacy K | Overall ExperienceThe manager was very nuce,but she was working by her self.They need to hire more people.The phone was crazy and the transportation were everywere.I fell so bad for her.
rocio w | First ImpressionsA little over priced. Would actually like to pay the advertised price instead of the $25+ more in additional non-optional fees/services. Signed up cause 69.99/ month sounded decent for the size. But then you add in the taxes, fees, and insurance and that $70/month unit now turns into a $100/month unit. The insurance is a scam. Why do we pay U-Haul to keep our stuff safe and secure but then also have to pay for insurance incase they don’t? Should U-Haul be responsible on that end?
Michael D | Overall ExperienceExcelente servicio, muy limpio .acceso 24 horas .
Sulaika T | Overall ExperienceThis facility on 5th Street highway Reading the general manager was extremely helpful on some of my precarious situations. I was there well over 3 years with several different units. I just wish the climate control in one of my units worked better than I thought it would. I still came out with some mold. And had to throw several things away. But other than that it was a great experience.
Pamela B | Overall ExperienceThe stairs made things a little difficult especially with heavier items
Angel F | Overall ExperienceLove the store manager very sweet and caring of her customers ty Shana
joseph b | Overall ExperienceN/A
lynnita t | Overall ExperienceHad no issues. Never interacted with any staff until the end through email. But seemed nice. Good place overall. I just hate how the prices goes up every couple months !
Lisa S | Overall ExperienceMy experience with this location (5th street highway Reading Pa.)was beyond professional. All staff members had great customer service especially the manager Ms. Shanan. I was in distress n she made me fill safe n give me positive feedback/advice which help me overcome my situation. Thank you U-hual
Jose P | Overall ExperienceFacilities were clean and maintained and staff were well informed and very helpful overall great experience would recommend to friends and family
SEBASTIAN M | Overall ExperienceShana was very helpful and professional.
ROBERT M | First ImpressionsI’m very happy with this uhal facility very clean and maintained and with air conditioning inside, i really recommended above and beyond 👍⭐️
catalina n | Overall ExperienceThe office staff was absolutely horrible.
CHRISTOPHER P | Overall ExperienceAll staff members I dealt with were great and courteous. I switched from a previous rental place because uhaul had an inside climate controlled facility and prices were good.
Latasha D | First ImpressionsAs far as the truck rental went, that experience was almost above board. The problem was with the storage rental. Unfortunately, the staff at the time misrepresented the size of the unit we wanted to rent and we wound up with a space that was too small, but that was only one difficulty. The staff member who rented us the unit also did not tell the staff to prepare the unit ahead of time, but there is a secondary problem added here. Not only was the unit not prepared, she rented us a unit that was already rented out. The rental staff also told us there was no after hours drop off for the truck. When we got to the storage facility after packing up the apartment well after 9pm, we wound up with a truck we couldn't turn in because our belongings were still in it, and frazzled nerves because we were worried about dealing with the nuances of our problem the next day. When we returned the next day, Shana was 💯x💯 cooperative with us, refunded the storage rental, and made no fuss as she saw the problems her staff created. She was amazing and well made up for the staff's mistakes. If anyone deserves a promotion and pay raise, it's Shana.
jonathan d | Overall ExperienceThank you
Francisca P | First ImpressionsUhaul 5th ave reading PA location, very friendly helpful and great customer service.
Ann L | First ImpressionsStaff was so very friendly and helpful and more than we're not either way very pleased with my experience
john b | First ImpressionsEverything seemed fantastic initially. However, just one week after signing the contracts, the monthly price shot up. What's more, it increased once again. It appears there should have been a specified time-frame within the contract to restrict such price hikes, as it felt like prices could be raised arbitrarily. This ultimately led us to leave the storage facility.
William D | Overall ExperienceShana was very helpful and pleasant!!!! She made my experience with uhaul great and because of her I will go back.
ramee c | First ImpressionsVery good customer service and very clean. I was send my friends to the storage place and to rent trucks. I give it a 10.
artemio a | Overall ExperienceLots of people just left things lay in the aisle and that was the only issue . Not your fault but people are rude.
Kristine A | Overall ExperienceLove coming to this location always the best customer service.
joseph b | First ImpressionsThank you All for your help with my storage, I am thankful that I was able to find a place to store my things. Godbless and thank you again!!!!! Sincerely Hilda Soto.!
Hilda J | Overall ExperienceShauna deserves a pay raise! She is the 👌 Best..thankyou
LANA S | Overall ExperienceMy move out date was 01/07/2024
Alicia R | Overall ExperienceAn organization of any size, is only as good as its Manager. The Manager is Top Notch.
Hector S | Overall ExperienceI wasn't there as much but the facility was very clean an well maintained. Thank you for the morale support
rene g | Overall ExperienceThe Manager Shauna is incredibly helpful, friendly, and just a good person.
Hector S | First ImpressionsOne employee went above and beyond to help me and I'm sorry I didn't catch his name but I'm beyond grateful to him.
Kristine A | Online Move InMany thanks for making our job easy.! Is this my confirmation that the storage unit is closed?
Cathy W | Overall ExperienceThanks😃
Marilyn S | Overall ExperienceThe storage facility. at George Field. was very clean and very comfortable. It wasn't too hot. It wasn't too cold. That's why I like it
Barry M | First ImpressionsDidn't have the storage unit I reserved and to get a smaller one same price?
Janelle A | First ImpressionsVery courteous and professional customer service representatives.
Willie H | First ImpressionsAwesome
Tracy V | Overall ExperienceVery helpful
artemio a | First ImpressionsStairs and no elevator isn’t convenient
Natalie R | Online Move InWe had no problems with the questions you asked but when we decided to empty our storage we can across two dead mice that went into some of our things and urine and pooped all over one of our boxes and we had to throw away the box that had curtains and kitchen towels. How upset we were.
Jeremias R | Overall Experiencemanagers are EXTREMELY rude & have zero customer service skills. i’ll never recommend storing at a uhaul facility to anyone bc of my experience w the management. i also have a picture of mousing droppings all over the floor of my unit.
lachen h | Overall ExperienceUsually my wife does the paperwork but she passed away 7 months ago thus moving to a different place. I was treated with respect and had a very passionate and understanding young lady who helped me through the process..Was very pleased and thankful.
Theodore E | First ImpressionsGreat job! In Tampa and Reading! Everyone is very helpful! In Tampa, they got a car trailer to the facility that I needed it at in order to be able to leave on time. Reading accommodations were made in Tampa, however Reading staff has been available and helpful anytime I need it. Payment as easy. If I need you, I will use you again!
Deborah M | Overall ExperienceThe office staff is terrible, they don't want to try to help people who speak Spanish, especially the supervisor shanna is very annoying.
Francisco F | Overall ExperienceGreat staff
Michael M | First ImpressionsI love the u-haul services and the trucks are so easy to drive it's like riding a bike jajaj🤣👍
Alejandro S | First ImpressionsVery helpful associates in the office and at the storage facility.
JEOVANY R | Overall ExperienceThe counter person was excellent and very polite also very organized and explained everything with patience
gloria m | First ImpressionsVery clean and well maintained
David J | Overall ExperienceVery nice and secure facility!
Thomas S | Overall ExperienceI am very happy with my choice. I know that my things will be safe and in a climate controlled area. I should have done this years ago.
Kathleen R | First ImpressionsI am very pleased with the facility and they did have carts there to help you get your belongings through the facility. The only I convince is the steps to the upper unit if you have heavy objects they are difficult. You will need at least an extra person to carry them up with you as there is no elevators or ramps to bring them up
Elizabeth W | Online Move InYou sit and charge for so much for mileage if they're just local. Out of town out of state maybe but not local.
Danette H | First ImpressionsPrices could be a little.lower
Beth M | Overall ExperienceI would say great experience, but lady in N 5th st store, seemed kind of angry at us because i left the lock on the storage by accident & emptied it out without notice beforehand, I had 2 strokes in Jan & Feb of this year & don't always know what I say might be wrong, but I felt like she was kind of angry towards me because i forgot that the lock was mine now..i had to go remove lock & let someone else know i had emptied the unit out before i left..I guess i dint read or remember that part from the paperwork..or if she told me..i had forgotten that part .I apologize..i don't feel she was friendly ..even if she had a bad day , she could've faked being nice.
renee t | Overall ExperienceVery convenient and well maintained.
john q | Overall ExperiencePrice seems very high for a 10 x 10 storage, i could almost rent the room I'm trying to rent weekly for 180..
renee t | First ImpressionsFriendly staff, storage very clean and my stuff was excatly like the first day that o put it in the storage. Everything is excellent
Danny N | Overall ExperienceI had to get rid of my furniture due to mice infestation and droppings over everything
tanya k | Overall ExperienceThe lady was very helpful and understanding .I would recommend this place to anyone.
RENARDA L | First ImpressionsThank u
Jessica L | Overall ExperienceGodbless, very friendly and helpful. Thank you.!!!
Hilda J | First ImpressionsThe facility was great and the Staff was superb. You hav my highest recommendation!!
Silas K | Overall ExperienceJessica had such empathy and understanding of my situation. She was beyond the meaning of customer service. I appreciate her so much and will find ample opportunity to give back to such a beautiful whole hearted person.
Lynnisha T | First ImpressionsI didn't use the storage unit it was too.small wasn't no others
Chanel N | Overall ExperienceThank you for your professionalism.
Maria C | First ImpressionsIt's nice to know your belongings are well protected. One less thing to worry about.
JOANNE L | Overall ExperienceLooking forward to a good rental experience
Jaime B | Online Move InEveryone was helpful
Charles G | First ImpressionsVery well pleased
Amanda J | Overall ExperienceI was having trouble trying to figure out a way to get my access code. I was never emailed or told I would need to go into the office which is a block away.
JEOVANY R | Online Move InGood people, will come here again for anything!
Alex M | Overall ExperienceThe customer service at the storage itself is excellent. The only problem is dealing with the store. They call you and don’t leave messages. When you return a call the just answer and then immediately either hang up or put you into hold for over 25 minutes or until you hang up. They never actually talk to you.
Sandra C | Overall ExperienceI never had space with U-Haul, but they continually called me about unpaid rent! I explained to them that my phone number was new and who ever had the number before me was who they wanted. They still continued to call me for unpaid rent for 7 months! The staff would not take my number off the account. I even called the customer service number to complain and they still called. I will NEVER use any U-Haul service due to the uncooperative staff. And by the way my name is Don, NOT Milton S. So stick that in your pipe and smoke it.
milton s | Overall ExperienceI thought the would reimburse me for the month but I was two days past my time they said 🙁
lori l | Overall ExperienceTodo perfecto solo que por la app mia con ustedes no puedo cancelar el pago de una de las unidades para que alla devolucion de ese dinero a mi cuenta, ya que coji otra unidad pero esta vez grande porque la anterior me salio muy pequeña, la pequeña es que quiero cancelar, pues nunca se utilizo. Thanks anticipadas!!!
Dahiana R | Online Move InPone a dar dos viajes necesita un personal abajo donde esta en la almacén y esta ubicado una calle peligrosa y los parqueo es complicado ahi que subir y cruzar a lado Izquierdo con cuidado y una gente desesperada puede chocar con los carro que baja de la izquierda al cruzar
Jorge L | Overall ExperienceFacilities are great and staff is also very considerate. Even the manager Spoke to me. If there is a rating this Company deserves more then 5 stars.
Richard S | Overall ExperienceIf I ever need storage again this would definitely be the only place I would consider
KELLI M | Overall ExperienceNice people
sarah c | Overall ExperienceA lot of mice poop all over my stuff
Reggie H | Overall ExperienceThe only , my concern is to small and expensive .
Rita R | Overall ExperienceToo many mice problems. Overall Excellent Service
Josimar H | Overall ExperienceAmazing experience for my first time using a storage
LISAMARIE B | Overall ExperienceExcellent
Yulisa S | First ImpressionsEl acceso a la facilidad del edificio es comodo para nada dificil me gusto
Elaine R | Online Move InI love how there was no time wasted all was very attentive and straight to the point IN&OUT. AWESOME!😎👍
RAUL U | First ImpressionsLe agradesco por si ayudo si nesitara otro ves si servicio con mucho gusto fuera donde ustedes
ELIGIO C | Overall Experiencethat help me
Lisa B | First ImpressionsMice infestation ruined so much if my stuff so upset and neither the staff or insurance people care.
Theresa C | Overall ExperienceAt the time of need you guys provided the space I needed to store my mother's belongings after she passed, not only was it safe but it was clean and weather friendly indoors. Thank you so much 💓
FAbIOLA R | Overall ExperienceGood
Alberto S | Overall ExperienceWill always rent storage from Uhaul
jaime f | Overall ExperienceExcelente servicio
juana b | First ImpressionsVery clean and easy access
QUINYONA M | First ImpressionsEveryone there were very helpful. I was able to get exactly what I needed.
Richard J | First ImpressionsAccesible Razonable en el precio y buena atención los lugares limpios
Evelyn G | First ImpressionsAll I can said is thank you. You guys are the best
Danny N | First ImpressionsThe two Women who seem to manage / run the place are the best. They are super helpful and easy to deal with and super competent. It’s always a pleasure working with folks who respect themselves, their work and their clients. Thank you.
ALADINE V | Overall ExperienceExtremely Satisfied
ANGEL R | Overall ExperienceThe customer service was excellent. The only problem in one unit toward the front was mice..I have 2 other units in the back and I never experienced any mice problem.
Michele K | Overall ExperienceI love it , it was nice very comfortable for my bed and stuff
Ashley A | Online Move InExcellent!!!!!
sharon g | Overall ExperienceDidn't have not one problem the people were nice and helpful and always seen someone there cleaning I would definitely consider here again if I need too and would recommend this to anyone.
Brittany B | Overall ExperienceReally good and good service
Jannette I | First ImpressionsEverything worked out well for me as I actually downsized from a 2-unit storage (10'x20') to a 1-unit storage (10'x10'). I didn't really move-out at all; just cancelled my old contract and started a new contract.
Greg T | Overall ExperienceIt was hard to ask to change from a 2-unit storage down to a 1-unit storage in the office. I had to rephrase my request to cancel out both the 2 units and then restart a new contract with the remaining unit. It was the only way to keep the one unit without moving to another unit as it becomes available at a later date. I was successful to ask for exactly what I aimed for, but it took some time. I've been very happy with the storage facility since 10/17/19 and I am happy that I can continue to use only 1 unit going forward. Thumbs up!
Greg T | First ImpressionsI have used your service and equipment in the past and have always been pleased with the experience.
charles r | First ImpressionsThat was a wonderful and very nice place
Elsa R | Online Move InFriendly..helpful and friendly enviornment
Arlene B | First ImpressionsI was very upset was told my unit was on first floor and checked in and they said they only had 2nd floor ! And that was BS because there were plenty empty on first floor ! I told them i had granite countertops ! Had to carry them up steps it was not easy !!!
lori l | First ImpressionsEveryone and thing were exceptional. I did not have a problem in and out of facility and people were great to work with and checkout was fast and easy.
Regina T | Overall ExperienceEven through I fell behind on my unit. The staff were nice and willing to help so I would not loose my stuff. They have great customer service and they where nice.
Samantha S | Overall ExperienceVery nice and found me the best unit possible.
felicia m | First ImpressionsThe staff was knowledgeable, fast and helpful!
Regina T | First ImpressionsGod bless
FAbIOLA R | First ImpressionsJessica Trait was extremely helpful. Thank you!
Marfa P | Overall ExperienceLove to go there and storage my stuff with No problem and love it
Jannette I | Overall ExperienceThere where times the door would not close for me. I was not aware how bad the mice and roaches are at this location, I know have them in my space. Lucky for me I can handle it, but if it was more I would not be happy. I had some books and paper eaten up oh well. People where nice, and when I was not able to get in to the unit the person was nice who help me.
xiomara g | Overall ExperienceA bit pricey for the space but super secure.
Maytte E | Overall ExperienceMi experiencia a sido mala confíe en ustedes y perdí todas mis pertenencia. Todo es un proceso pero y pague un seguro por mis cosas y las perdí.
LILLIAM F | Overall ExperienceLast minute your staff still worked with us to get me a lock and key.
Maytte E | First ImpressionsVery friendly workers and very modern storage units with great rental prices
Kyler K | Overall ExperienceThe online move in feature worked great! Jessica and her team were very helpful. The facility was clean and secure.
Levi P | Online Move InJessica was fabulous at her job and so helpful to me being a senior citizen. You need to have more employees like her...fabulous
Michele K | First ImpressionsHaving carts to move my stuff was very helpful. Also, the facility felt very secure.
ALWAYNE A | First ImpressionsGreat storage facility. Thank you!
Joseph S | Overall ExperienceAmanda is terrific. Professional and thorough.
Joseph S | First ImpressionsAlways make sure to stay on top of the restrooms with supplies and so forth. Very important!!
dwayne r | Overall ExperienceExcellent storage facility. A lil pricey but thank God the first month is free. Very friendly staff
Theresa C | First Impressions