Customer Reviews for U-Haul Storage at Miller Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

3,928 reviews

G-3341 Miller Rd   Flint, MI 48507
(Off I-75)

(810) 733-3250

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(810) 733-3250

G-3341 Miller Rd
Flint, MI 48507
(Off I-75)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamica M  |  Overall Experience 
Rating:
5.0

I really appreciate you guys

dominysha e  |  Overall Experience 
Rating:
5.0

When I moved in, Barbara the site manager was very sweet and friendly. She thoroughly explained when payments where due, the location of the storage and provided a lock for me. Moving out was just as simple and returned her lock as she requested. If I need them I’d definitely consider this location.

Raylicia R  |  Overall Experience 
Rating:
1.0

Between 07/2021-09/2021 an employee and the manager closed me inside the storage room while waiting on my ride for work. I didn’t understand the problem as they had several people sleeping in there. Other than that it was okay to be there.

Tony S  |  Overall Experience 
Rating:
5.0

All of the staff I encountered and dealt with were very professional. Throughly enjoyed my time with them.

STEVEN W  |  Overall Experience 
Rating:
5.0

Have a great lofe

richard r  |  Overall Experience 
Rating:
3.0

Expensive

Janice W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA D  |  Overall Experience 
Rating:
5.0

I had no issues what so ever

BRIAN L  |  Overall Experience 
Rating:
4.0

Thanks

teresa-F B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kasey K  |  Overall Experience 
Rating:
3.0

I had a lot of trouble with the key card.

anita j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raylicia R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard t  |  Overall Experience 
Rating:
1.0

The staff that was there was not in the store. I waited about ten minutes to even get help. Noone else was in the store. My card didn't work it was programmed wrong, I had to make a trip back to fix it and wait for a staff member to come to the location and help me enter. It was a horrible experience. Nothing was explained to me and it was almost as if it was a problem that I needed a storage unit.

Tammy P  |  First Impressions 
Rating:
5.0

I rented assuming that I was in the newer facility.. but was placed in the older building. Just wish I knew that ahead of time .. I might have found another option

ANDREA L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jenniffer h  |  First Impressions 
Rating:
4.0

Very helpful and polite

karrie p  |  First Impressions 
Rating:
5.0

Barbara was very helpful and did a wonderful job explaining and leading us to our storage areas. Thank you again Barbara.

Gavin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latresee R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOhnathan A  |  Overall Experience 
Rating:
5.0

They were very nice helpful friendly and patient.....I would proudly recommend U-Haul to anyone...

tonya e  |  First Impressions 
Rating:
4.0

Barb was really helpful and kind she helped me pick the right storage room for all of my belongings.

JACINTA A  |  First Impressions 
Rating:
1.0

Terrible customer service.

KALLI P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

issac m  |  Overall Experience 
Rating:
5.0

I really appreciate the staff and how helpful they were to me and my specific needs. I am truly grateful for everything! I will definitely recommend them to friends and family

morgan b  |  Overall Experience 
Rating:
5.0

Staff was very helpful facilities were very clean I would definitely recommend this facility to my friends.

Gregory A  |  Overall Experience 
Rating:
1.0

!!!DONT DO IT!!!

Sarah S  |  Overall Experience 
Rating:
5.0

Melissa was responsive to any questions and the move-in/out process was easy. The move-out date was 12/09, not the listed 12/21.

Melissa C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie J  |  Overall Experience 
Rating:
5.0

First time running a storage great experience

caryn m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Therese M  |  Overall Experience 
Rating:
5.0

The only complaint I have is that I was flagged for the truck being returned late, but the store knew that the truck was on their property from 3 pm on the Oct 9 th... Both of the office personnel knew that we were unloading the truck and told us to drop it off before 6 am in the morning and they would make a note on the account, which they did not... Because of it when I needed an extra smaller storage unit I wasn't able to get one online even though I called, I was told that I had no choice but to stay where I was and wait till the store opened.. I was in the Flint store location three times on the 9th and even tried to pay for the truck rental and unload it... it's very inconvenient for me when I am a caregiver to several elderly people who are two hours away and I am told I have to wait until morning for something that wasn't done when I asked for it to be done in the first place.... Otherwise I was very happy with everything else...

Kathleen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail H  |  Overall Experience 
Rating:
5.0

We have rented up to 3 units continuously since 2010 (13 years) and have been very satisfied.

DAVID C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therese M  |  First Impressions 
Rating:
5.0

Staff was extremely helpful & pleasant!

Tiara B  |  Overall Experience 
Rating:
5.0

Barbara is fantastic

caryn m  |  First Impressions 
Rating:
5.0

Had a great stay!

MICHAEL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latsha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james h  |  Overall Experience 
Rating:
5.0

Wonderful Staff ‼️

Ayala P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ayala P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan R  |  Overall Experience 
Rating:
1.0

Melissa Pearl is a very insolent and condescending manager and makes it hard to do business with a woman that can not address matters like a human being. Stop misusing power it does the company no justice. July 21, 2023 she still tried to be disrespectful after I contacted her chain of command to let me finish getting my things due to last agreement not being met. So no I do not recommend the uhual on Miller Rd in flint Michigan, also Daryl was part of the nicer conducting staff. Before moving out I had no problems with Barbara she was understanding and took the time to listen to each customer.

Ebony C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TONIA K  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lebrika M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Artis C  |  Overall Experience 
Rating:
5.0

Barbara is amazing!!! Very efficient and friendly! She deserves a raise and early retirement!🤍 The place is very clean and we feel comfortable leaving our belongings in her care!

Meghann R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kapree J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANEL K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lemark R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

elise T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie E  |  First Impressions 
Rating:
5.0

In a year and a half of having a storage unit I didn't really have to talk to many people but every time I talk to anyone they were incredibly friendly and Incredibly helpful. You could tell they really cared about what they did and especially making the customers feel comfortable and happy with their services. Moving out of my storage unit had nothing to do with anything other than I was able to make room at home. If I ever need another unit in the future bigger or smaller I will definitely go there.

Timothy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lebrika M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxine P  |  Overall Experience 
Rating:
4.0

Ppl always great and work with ya! They need to get lights in the units , especially for $132.00 a month!

Joseph S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Glen M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHIMERE W  |  Overall Experience 
Rating:
1.0

The whole storage unit building is infested with roaches. The staff was extremely rude and the general manager Melissa Pearl was very unprofessional and hung up on me when I finally was able to get ahold of her with my concerns. Multiple phone calls went unanswered by Melissa Pearl until that point. People are breaking in to that storage building and my expensive vacuum came up missing after I had complained about the bug infestation. I've rented a few storage units and this was the worst experience with storage I've ever had. Disgusting place with very horrible employees. Never will I use UHAUL for any needs base off this experience.

Melissa B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marion W  |  Overall Experience 
Rating:
1.0

The lights wouldn’t come on

Jacqueline D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda H  |  Overall Experience 
Rating:
3.0

Melissa told me I would be able to use a truck for 24 hours. An employee said that was not the case on 10/1/2022 when he called and demanded I return the vehicle immediately, at noon, despite me telling him what Melissa said. He did swap me out for a smaller truck, but that unexpected change meant I had to leave my deep freezer behind in the storage I said I was moving out of. I also lost a large 300$ blue s curved wooden stand I loved because the smaller truck had no ramp. Since my help never showed, I was moving everything on my own. The stand weighs well over a hundred pounds and took two men to move from the 15 foot van to the ten foot van. In my hurry to return the 15 foot van I put too much gas in, and had to turn around and gas up a second truck. The guy was very cold and rude. I did not have the money to afford mileage to make another trip to get the freezer cuz I still had to get stuff to clean the house. Everyone else was wonderful. The storage facility was clean, well lit and I felt safe loading and unloading stuff alone.

KRISTINA A  |  Overall Experience 
Rating:
5.0

I've always used U-haul! I only trust them.

Rhonda H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marshateka S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheraye H  |  First Impressions 
Rating:
2.0

Office and access hours didn't align. I needed access at 530p on a Thursday, and was locked out of climate controlled storage. Hours were supposed to be open until 7p. I ended my rental after 2 weeks.

Adam M  |  Overall Experience 
Rating:
5.0

Everything went good like always and I'll continue to use U Hall in the future and I'm sure my 17 grandkids will eventually too

Randy T  |  Overall Experience 
Rating:
5.0

Customer service was far and exceeding great. Thank you for all the help...

Mark M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisia O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA B  |  Overall Experience 
Rating:
2.0

Poor service and rude employees.......

Zachary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer C  |  Overall Experience 
Rating:
4.0

I used No in the top part because that did not affect me, and therefore excellent is not an option

Cheryl M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zakkary H  |  Overall Experience 
Rating:
1.0

The code I was given does not work. My storage place has not been given a key or anything and I got it starting 2 days ago. I call the number on the board in the facility and they said that they are not affiliated with UHaul at all. I did not pay for this considering it was a free month but I was excited to try it out for the month. But nevermind.

Amanda S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
4.0

Customer did not leave a comment.

kenneth h  |  First Impressions 
Rating:
5.0

Barbra was very nice and friendly.

Sheila F  |  First Impressions 
Rating:
5.0

Mrs Barbara gave top notch customer service excellent person to representation your company

Diana W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara C  |  Overall Experience 
Rating:
4.0

the place was clean and secure,When you want to speak to someone you are directed to all kinds of options except the number you called?? As far as rating the way they keep the walkway and where you walk to go into and out of the storage I would give them a zero the snow was not cleared from the entranceand the large door needed to go into and out of has been broken and you have to use the smaller door and that made it hard to remove items out of the building? If someone falls because of them not keeping their walkway cleared that would cause problems. Thanks UHAUL for a good place to store your goodies.

Lanny W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamara D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jordan B  |  First Impressions 
Rating:
5.0

Great service....

Shonta k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marion W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY L  |  Overall Experience 
Rating:
3.0

The staff at the flint location were not helpful at all. I had a very difficult time trying to pay and get my things out of my unit. I had paid and they never took the locks off so that I could get my thing out. This happened 4 different times. Although the manngers were very helpful and did their best to fix the issue. I live 4 hours away so it's very inconvenient when I drove all that way just to not be able to get to my things. Thankful for the managers though.

teddyjo f  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KENDRA A  |  Overall Experience 
Rating:
5.0

The staff at this location was upbeat and friendly. Even though they were overbooked, they were able to get me a place close by that worked for my needs. The store was clean and well organized.

evan u  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLISON L  |  First Impressions 
Rating:
3.0

3 different times I tried to access my unit(during my hours) and the doors were locked!!! Ms.Barbara was very helpful,friendly,and professional but I was not happy with the doors being locked @ 8am!!!I was charged for the mo.of Oct...I moved out @ 8:15 am on Oct.11,2021.

denise l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demar J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KImberly M  |  Overall Experience 
Rating:
3.0

First, the reserved space was NOT available even though I booked over a month ahead. Ended up renting TWO smaller rooms. Could NEVER get through by phone to a real person at the office for help - always re-directed to a national number with no knowledge of my local situation. When I showed up at the office the people were nice and helpful, but I spent a lot of time making unnecessary trips over there because they didn't answer the phone. Twice the big bay doors were not unlocked when I needed them open (including move-out) and I had to drive up the street a mile to the main office (since they didn't answer the phone) to get them open - very unhelpful when you're paying movers by the hour! Place was very clean and staff very helpful when you could find them, but really - answer your phone! Or let people leave a message at the local office instead of getting transferred to someone who can't help with a local problem

Christine D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest M  |  First Impressions 
Rating:
2.0

I was supposed to receive one month free because I rented a uhaul trailer to move. I was told multiple times that my card would not be charged and it has been. I've called 2 different uhaul customer service numbers with no answers. Called the storage facility multiple times during business hours and no one answers. Not sure how you are supposed to get anything fixed when you can't reach anyone.

Rachel S  |  Online Move In 
Rating:
4.0

I’ve used uhaul many times, and always satisfied. I would definitely recommend!

DEANNA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tayetta Y  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shelia N  |  First Impressions 
Rating:
1.0

And you can't even contact anyone to cancel the stupid thing.

Brittany K  |  Online Move In 
Rating:
5.0

Didn't realize the options to store your stuff

Lanny W  |  First Impressions 
Rating:
4.0

Service was very nice. It has the wrong move out dates

vanessa h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE C  |  Overall Experience 
Rating:
2.0

You have the wrong phone number and I don’t have any uhaul associated

Theresa L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patti m  |  Overall Experience 
Rating:
5.0

Both times I came, both gentlemen were very nice and caring. I truly appreciate it.

Tatiana A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tambala e  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FERMEKO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE B  |  Overall Experience 
Rating:
5.0

Yes I would recommend U-Haul to friends and family

Vickie w  |  First Impressions 
Rating:
2.0

It was poor communication about how to access the code and room. I wasted many hours holding on the phone to speak with someone. It was extremely frustrating and I didn’t get done moving my mom things till late in the morning. I was very upset and when I got there I had to call the police because someone was sleeping in their storage unit and I was scared to walk down the hall feeling very unsafe. This has been the worst experience I’ve ever had.

ANGELINA M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAMASCUS R  |  Overall Experience 
Rating:
5.0

Great staff

Julie B  |  Overall Experience 
Rating:
5.0

Barb is an excellent customer service professional!

Sherry D  |  First Impressions 
Rating:
4.0

I’m it sure why the storage door is out of use during weekends and Fridays, opening that access would be great. R36 needs to be placed on new hinges or something, it’s hanging low and is difficult to lock/unlock. Also please tell the central DC location at 2215 5th st. NW to clear out their truck area. It was impossible to leave the 10’ truck I rented it and they had trucks in the fire lane for what would be a fire precaution for their storage building. Thank you for everything!

Drew M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alexys A  |  Online Move In 
Rating:
1.0

The assistant manager Melissa Pearl is very inconsiderate of the customers she does not show any type of concerned or respect for the customers well-being or property and the bathrooms is very dirty

Jose D  |  Overall Experience 
Rating:
2.0

I had two storage units one at the Miller Rd and Ballenger location and one at the Miller Rd and Lennon location. I'll start with the Miller Rd and Lennon location first. Initially everything was fine, then the main office moved. This location sits right next to a run down motel that caters to a criminal element of the Flint. I didn't feel safe. Around September or October 2020 I visited my storage unit and encountered a real foul smell in the back entrance hallway. The smell was emanating from a unit two door down. I looked in my storage unit and found mouse droppings from front to back. I had no food or perishable items in my unit. I went to the front office and spoke to the lady in the office to report it. I was really angry! I decided to move. The second unit I rented was at the Lennon/Miller road location. That location was nicer, but always busy. You would have to stand in line for about 10-15 minutes to speak to someone. I didn't find the staff friendly or professional- dropping f-bombs, or repeatedly answering your question with the same phrase, "we don't have it." I would call the customer service number and the agent would promise to send the store a message to correct an issue and then... nothing would happen. I have utilized the Uhaul facilities off and on since 2009 (e.g., three different cities). I moved to another city and decide on a different to try a different storage vendor.

Janice J  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda H  |  Overall Experience 
Rating:
5.0

Customer service was very polite and professional.

ANJUNETTE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisia O  |  First Impressions 
Rating:
5.0

Miller Road Flint Michigan Staff very helpful from renting a truck to renting a storage unit. Truck was clean and gas. Storage unit was clean. Will definitely use them again.

Sherri N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vallrey C  |  Overall Experience 
Rating:
5.0

Barbara is awesome. Very professional and friendly. She is a keeper. Thank you for managers like her.

Edith j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank h  |  Overall Experience 
Rating:
4.0

I had to be sent to the Flint location after the Birch Run location straight DENIED taking my truck back. The owner in Birch Run is a straight moron and has no clue how to treat customers. He also lets his employees treat customers like trash. When called out on their nasty piss poor attitudes, I was told to leave and take my truck with me. SMH Really, its Uhauls truck but hey why not. That location has TONS of negative comments and complaints about owner and employees. BEWARE!!

Lisa S 
Rating:
5.0

Customer did not leave a comment.

frank h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim M  |  First Impressions 
Rating:
2.0

Staff seemed as if they didn’t like working there. My storage unit was padlocked and I couldn’t move in. When I went back to the staff counter the clerk called for assistance but questioned whether the unit had a padlock on it or not. I suggested to her that doing that in front of the customer suggested the customer was lying. She called me rude, then her male voice worker chimed in to call me rude as well.

ROBERT T  |  First Impressions 
Rating:
5.0

Barb was the best! Professional and efficient.

Vallrey C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara P  |  Overall Experience 
Rating:
1.0

I will be moving my stuff elsewhere the staff was unavailable to help me down the road. And I already paid starting yesterday and still have to move my stuff in and return the rental truck by 8am down the road.

WENDY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP C 
Rating:
5.0

I LOVE U-HAUL , U-HAUL MAKES LIFE EASIER.

Monique W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOIS G  |  Overall Experience 
Rating:
1.0

Phone calls made directly to the phone number listed are not answered by the location, but rather a call center. No one on-site at the location listed. In my opinion, poor customer service.

Bil T  |  First Impressions 
Rating:
1.0

Had storage unit for 2 yrs. Cleaned out unit, rented truck at said facility. Turned in keys, rented truck. Completed contact. STILL getting late fee statement.

Billie B  |  Overall Experience 
Rating:
3.0

I came to access my unit. The key to the U-haul lock did not work. I was instructed that I had to pay ($75) for a locksmith to open it because there was no master key. Very disappointed.

north f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barry P 
Rating:
5.0

Staff friendly and professional, offered options and clearly explained details of rental. Great start to a long day of moving. Thank you!!

Charles M 
Rating:
3.0

The reason that I rated fairly low is because I arrived about a half hour after my reservation time and still had to wait a half hour for my rental. That's really on the previous customer not the U-Haul facility.

William P 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
3.0

Customer did not leave a comment.

Crystalmarie B 
Rating:
5.0

Thanks for your help. You made my move back up to Michigan easier than I thought it would be.

Marcus D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
1.0

Reservations for 17 trucks made 6 months in advance for a large festival (fifth year in a row) were not honored. Rented small trucks, we were told 24 hours out I was getting 26 footers, which would not fit in most of our locations. I asked why the reservation said the were several small trucks still in the reservation I was told "You didn't have ANY trucks this morning." Reworked the entire plan to accommodate larger trucks, picked up the trucks the next day and there were 8 smaller trucks. This caused a bigger problem because we had staged our supplies anticipating all 26 foot trucks. After five years of renting 15 or more trucks, as others throughout the year, it was unbelievable to be told that because we wanted to store supplies (for one of the largest road races in the Midwest) they could not let us have the trucks we ordered "to just sit around with water in them". Flint, Michigan is experiencing a water crisis that is known worldwide, it's unfortunate U-Haul was unwilling to accommodate our attempt to provide exceptional customer service to our runners.

ANNETTE O 
Rating:
4.0

Not much. Staff is friendly and efficient. Thank you.

Jerry L 
Rating:
3.0

Van did the job. Inside dirty had to cover floor so boxes would not pick up anything. Also kept chiming that it needed a oil change.

Michaelrudolph M 
Rating:
4.0

Customer did not leave a comment.

Kalin S 
Rating:
5.0

Customer did not leave a comment.

david c 
Rating:
5.0

Customer did not leave a comment.

Rob R 
Rating:
3.0

Bad customer service. Had to talk to a “Allison” who was rude greeting and talk to and was rude when asked to explain the rental process. She was there when I returned the keys and the vehicle and she was just very short in her conversation.

Lavanya C 
Rating:
5.0

My experience was great. The young man that helped me was very polite and patient. I would recommend Uhaul. I called the day I wanted the rental and I was able to get a truck. Great service !!!!!

Linda W 
Rating:
5.0

We experienced a flat tire ... great roadside assistance at no fee to us. Fantastic!

Janet A 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

CJ was awesome!

Julie D 
Rating:
5.0

I was told I had to go to Dort Hwy and pay, Dort Hwy said I did nor because I have a card on file and I could use the card on file.

Ayanamarie F 
Rating:
5.0

Customer did not leave a comment.

Edwardbruce M 
Rating:
3.0

Customer did not leave a comment.

Stephanie R 
Rating:
5.0

Excellent experience at both locations. Went very smooth on both ends.

Chrissy B 
Rating:
5.0

Thanks again I use uhaul all the time for helping my frrinds move

Matthewbruce C 
Rating:
5.0

U could put weed n the car. Rolled.. Lighters to.

Patrickgeorge C 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
2.0

I would probably never reccomend anyone use this u-haul unless your desperate. Poor customer service. I would hope Barb at that location doesn't treat every customer as if they were a burden. Worst u-haul rental I have ever done.

Stanley W 
Rating:
4.0

None

Edward M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarretta L 
Rating:
4.0

Customer did not leave a comment.

Caitlin H 
Rating:
5.0

Excellent people to deal with!! They were extremely helpful with all my questions and pick up and drop off was a breeze! Thank you!

Mary R 
Rating:
5.0

great job keep up the good work !

Heathrobert D 
Rating:
4.0

Customer did not leave a comment.

Kennethjoseph J 
Rating:
4.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

Earlfloyd H 
Rating:
5.0

The guy who helped us check out was amazing. He was friendly, and made us laugh a lot!! We had an amazing experience at this location. This was the easiest I’ve time I’ve ever experienced at Uhaul. Thank you for making our move easier!

Jacqueline H 
Rating:
5.0

Customer did not leave a comment.

Myrna M 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Customer did not leave a comment.

James M