Customer Reviews for U-Haul Storage at S Campbell

Rating:

5.0

Both Bailey and Noble were wonderful! Excellent communication and highly skilled as drivers. They’re both fantastic representatives for UHaul.

Rating:

5.0

Everything made it and uhaul gave us the extra time we needed to unload our belongings.

Rating:

5.0

Best packers we have ever had! Even the U-Haul helpers that unpacked in Kansas said they did a great job!

Rating:

5.0

Excellent service during busy times.

Rating:

5.0

Bailey was terrific to work with. Prices are very reasonable.

Rating:

3.0

The staff seemed bored and disinterested while arranging for the Ubox. I had to wait at an empty counter for nearly 5 minutes to pay for the boxes I purchased.

Rating:

5.0

I cannot think of another thing U-Haul could have done to make our move using U-Boxes any more timely, convenient, and professional. The only thing that was a little stressful about the entire process was disconnects between emails we received, what our move account showed online, and what we were actually charged from time to time. I had to call on more than one occasion to have someone explain to me confusion caused by email and online account misalignments. Other than that, I would highly highly recommend the use of U-Boxes to anyone who has an inkling of storing their household goods for any period of time and wants them delivered to your doorstep for you to unpack at your own convenience. My wife and I are both 61 yrs old and unpacked 6 U-Boxes in a matter of 2 and half days.

Rating:

4.0

Too many furniture pads. It was a lot of trouble to fold them. Only about half were used. The movers who packed our U-Boxes misplaced some bolts needed for our bed. They also could not come & unload but we were able to make alternate arrangements.

Rating:

5.0

Very pleased with the service I have received from U-Haul. Bailey is very good at moving the U boxes to the exact spot and she is very personable and easy to work with.

Rating:

5.0

They did a great job for having 5 uboxes.

Rating:

5.0

Always helpful when I called with questions. The driver (Bailey) was great! Always cautious about needing to drive onto grass to turn, showed great respect for our property at both locations!

Rating:

5.0

Bailey loaded and unloaded our U boxes. She did an excellent job

Rating:

4.0

They were great! Much better than the competition.

Rating:

4.0

Better communication with “lower” level customer representatives. They would give out info that upsets customers. Such as to get your boxes you owe another 700.00. Yikes! That’s ridiculous.

Rating:

4.0

The Bert part was the Highly Trained moving people. They were respectful to us and our property. Would recommend them to anyone.

Rating:

3.0

This was one of the worst experiences of my life. I arrived in CA early so I tried to move up my delivery date. Could not do it online and the wait to speak with someone was 30+ minutes! So I gave up and waited. When the day finally came, they decided that they could not deliver to my community due to it being on a hill. They had my address for almost a month and waited until after I took the day off work and waited 2 hours before they decided to tell me! Then they asked if I wanted them to bring it on a small trailer. If that was an option why didn't they just do that to start with??? So they said if I would wait at home another hour it would be there. 2 hours later they delivered an empty box!? They had no clue I was waiting for my stuff. They finally found my box and delivered it a day later. I have yet to open all the boxes so I am hoping nothing is broken. During this experience I received at least 10 crazy phone calls from different offices wanting to know things like when they could pick up my emptied box AFTER they had already picked it up!? The left hand does not know what the right hand is doing. If you use them understand it will not be a smooth experience. And be sure to add up all the little charges to see what it will really cost you. I will definitely try a different company next time. I have lost all faith in U-Haul.

Rating:

1.0

I don’t think I should have to pay for rental since only 1 of the requested 2 boxes were ready to empty out last Thursday. I was told since both requested boxes weren’t ready I would get a credit since I will now have to make another trip there & rent another uHaul. Please advise!

Rating:

5.0

Excellent, friendly service from drop off to pickup to delivery! I highly recommend u-haul!!

Rating:

4.0

I could always stay in touch with them and they did their best to accommodate my needs.

Rating:

5.0

This was perfect for a single person, you delivered the box I filled the box, you picked up the box and held in storage until my home was completed then delivered my box to my new address. Everyone was kind & courtesy. I highly recommend U Haul.

Rating:

2.0

I was charged a extra month for service. After requesting a refund, i was charged again for another month instead of the refund. At this point I have received a one month refund and now awaiting the other month to be refunded. After five crew is more interested in hanging out with coworkers instead of helping their customers. The manager seems to avoid face to face resolution I left there feeling insignificant.

Rating:

3.0

When asked to send 3 pictures of where to place the U-boxes I was unable to access the website to do this. Sending pictures via text is much simpler. This caused a one day delay in delivery. Remember, those moving in only have cell phones and not all have smart phones.

Rating:

4.0

Not much

Rating:

5.0

We shipped a U-Box from the Midwest to Alaska. Our shipment arrived ahead of schedule with time to spare!

Rating:

5.0

Notify when box is ready for pick up.

Rating:

5.0

TOO many furniture pads! Not enough room for my boxes and items....had to return more than half to the store upon packing. Customer service IN PERSON is great. They do a great job, yet at both Colorado and Missouri they are understaffed. Getting ahold of a location is IMPOSSIBLE! I tried to call the store on many occasions, never got through. Tried to chat online to get help, to no avail. Had to waste time going TO the location to schedule delivery and pick up and ask questions. Hours wasted holding for a phone call never answered- Love the U-Box option. You need to market this harder. the college option and quick move is awesome. Need to give more options for delivery fees and make them more accessible. Make the fee more affordable (MO was great, CO was three times higher!) I will consider this again if I have to move more than across town in my future.

Rating:

5.0

Bailey was great, could not have been more professional and helpful

Rating:

1.0

Have a dependable delivery truck so customer doesn’t get delivery pushed back over a week

Rating:

5.0

Everything went as planned

Rating:

5.0

Everything was perfect from beginning to end. The staff was great and very efficient. Keep up the good work guys!!

Rating:

4.0

Transmission bad.. rough between 1 & 2 gear. Needs service before sent out again

Rating:

5.0

All the guys here are very knowledgeable and helpful!

Rating:

5.0

The website ordering of my hitch was, OK. It did not correctly order the parts to be ready on the scheduled day. Nor, never sent a reminder of the installation date. To obtain my trailer hitch I had to make two trips to UHAUL. One trip on my scheduled day to find the wiring harness did not come in. I then had to leave and come back the next day, while the part was ordered. I finally spent more than four hours of my time over two days and more than 50 miles total driving to have my hitch delivered to the store and installed. The install took about an hour and a half. This was fine. The staff was very professional and courteous. No Purchase: At the store, I tried to buy a combination round lock priced at $14.95. However, the computer system was then adding an additional $3.00 plus, total cost over $18.00! Staff could not fix. I did not buy the lock from UHAUL.

Rating:

5.0

The service is phenomenal

Rating:

5.0

The customer service at this location was excellent. The employees were efficient and very helpful. The equipment was well maintained. We will definitely choose this location above others in the future.

Rating:

3.0

Nothing.

Rating:

4.0

There was a wait when we arrived but suddenly after one guy came in there were 4 or 5 others. The guy that was helping us was moved over to help a problem and we were in limbo. Now once they got us started it took 5 mins before we were done and on our way with the truck. So that was really nice.

Rating:

4.0

I originally rented the 5x7 utility trailer with ramp but for some reason couldn’t get the lights to work on it, so I had to rent the smaller box truck to pick up a refrigerator which they said would stand up in because it’s height was 6’2 (not including the sliding door... )had to lay the refrigerator down and now I have to wait 48 hours before I can turn my refrigerator on. My rental ended up costing me way more also.

Rating:

5.0

Kenneth the general manager is extremely competent and courteous.

Rating:

5.0

These guys were understanding of my bad situation at pickup and helped me to direct my issues

Rating:

3.0

The pick up was dirty. The attendance checking us out would not walk around the pick up. Several dings on it the cargo light inside was painted red.cockroaches cralllin everywhere While we was working the sheriff pulled us over and told us the pick up was stolen. After a hr we got everything squared away. I have spent good money with u haul this year and by far the worst experience ever

Rating:

4.0

Nothing

Rating:

5.0

make sure they know that automatic lights on cargo vans do not turn on the tail lights as I was pulled over by highway patrol officer during my trip.

Rating:

5.0

All worked out very well☺️

Rating:

5.0

The passenger side tail light blinker did not work.

Rating:

5.0

While moving my two huskies got out the night I was using the uhaul I was supposed to have it back the morning after before 11am but found my two huskies dead by the highway at 8am. I called and asked if I could return it later and they were very understanding and let me turn it in before 2pm. Thank you

Rating:

5.0

Nothing everything was great!!

Rating:

5.0

Contactless rental worked excellently

Rating:

1.0

I reserved 2 furniture dolly’s. The girl that checked me out said to go outside while she gets the truck. She pulled up with the truck and said here you go and started to walk off. I asked if the dolly’s were in the back of the truck and she said oops, I forgot. She left for 5 minutes then came back with only one. She said that’s all they had and that I needed to go back inside to get a refund for the dolly I didn’t receive. I stood there for five minutes while she attempted to process a refund. It turns out that she did not know how to do it and ask the manager that was hiding in his office how to do it through an intercom system. She still didn’t know how to do it and finally I said, just give me a regular dolly, I need to go. She did and I left.

Rating:

5.0

Nothing. Everything went very well from the start of the process to the finish. People were friendly, polite, and very helpful. A plus rating!

Rating:

4.0

I received a message the day after the trailer was returned, inquiring as to when I was going to return the trailer. This was pretty concerning, but a phone call revealed an error in the office.

Rating:

3.0

The staff isn’t helpful.

Rating:

1.0

The address and GPS directions took me to the new location, however no one was there. It was not at all eveident that I needed to go across the street! I spent over 15-20 mins trying to figure out what was going on and finally called customer service and after another 10 minutes, was finally given the key I would not recommend the mobile app to pick up the rental van.

Rating:

4.0

I was upgraded from a van to a 17' truck because there were no vans available without any issues. The truck was clean but seemed to need some attention in the maintenance department, it struggled to accelerate and shift gears, I was glad that I only needed it for a very short in town move and not for a long highway move.

Rating:

2.0

Have the equipment that’s been reserved ahead of time actually available.

Rating:

5.0

Everything was handled very easily and the truck was very clean. The people we dealt with were friendly and professional. A very nice experience. Thanks.

Rating:

5.0

Checking in on line really made things so easy!

Rating:

5.0

I can’t think of a thing

Rating:

5.0

Nothing. Having the moving blankets available was nice. We moved a piano and I didn’t think I needed them but they came in handy.