Customer Reviews for U-Haul Storage of Apple Community
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

137 reviews

191 Bradley Rd   Milford, ME 04461

(207) 827-0370

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(207) 827-0370

191 Bradley Rd
Milford, ME 04461

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Devin the manager was a beautiful smart young lady and deserves a raise.

Wayne M.  |  Overall Experience 
Rating:
5.0

reservation agent and the onsite manager were very helpful in accomidating my move in needs. I am 100% satisfied.

RAY O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph n.  |  First Impressions 
Rating:
4.0

We rented a storage space for our RV and assigned a space online. Although the process was very convenient, there was already something in the space that we were assigned. When calling UHaul to remedy the situation, I was told that "Yes, we have had this problem when attempting to rent that space in the past." I would imagine that there could be a better system for these situations, that would prevent this from happening. Maybe a printable placard that can be placed ina window etc, confirming who rented the space and which space that they were assigned? Then, a random censor of the spaces to ensure that someone ISNT using an unauthorized space?

Nicholas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARLENE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  Overall Experience 
Rating:
2.0

* reserved unit online * primary residence is in PA * storage unit is in ME * sold ME cabin, & in process of moving from PA to ME, so was completely unfamiliar with this particular storage facility-however have used other storage facilities in the past. * getting into the locked facility after hours on a Sunday evening was easy, as was getting to and loading items into my unit. * PROBLEM came when leaving. I WAS ONLY PERSON in facility. It was dark. I’m a 53 year old female. * As I drove up to the gate, there was a large sign that read “to open gate after hours you need a gate remote. Gate remotes are available in the office” * Not having said gate remote, because it was never mentioned in my rental contract, I wholeheartedly believed I was locked in. * I tried in vain to call “customer service” twice—after 6-8 minutes (each time) of being on hold “because CSRs (on a Sunday evening) were helping other families” I hung up, and tried a 3rd time as if to make a reservation—which naturally (because money was involved) I got through to a live person! * I explained my predicament, and the woman who helped made some phone calls. A few minutes later the gate opened. * I told the woman, I was about to call the local police and give them my access code to enter on the other side to open the gate so I could get out. (At least I’m resourceful), and the woman said that would have been unnecessary! Really? So I should have just sat there all night?! Ok. * The next day I try several times to call the main facility to get the coveted “gate remote” only to be told by a condescending non-plussed, young man, that “gate remotes are not needed, you just need to drive up close and it will open automatically.” I asked well then why did the gate “magically” open for mr after being in PARK while on the phone trying to get help for over 20 minutes? He couldn’t answer. * Further, I said, if “You no longer use the gate remote because (as he said) people were “abusing the privilege?” Why don’t you change your signage to reflect that? You know for NEW customers who don’t know (or care) about past problems with supposed customers. * He just rambled on about how it’s a secure facility, and I had nothing to worry about!! Oh, except the part about how do I get out!! * NOT a good first impression. Hence the poor review. I realize these comments are final. I used to train staff in proper customer relations for Fortune 100 companies. As you can see I TRIED to contact the facility multiple times. When I did I got less than decent customer care. Calling again to “discuss” would be a waste of time. The TRUE measure of customer service comes BEFORE the criticism, not after. After is just placating, it’s not legitimate.

Lori K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gial L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candance J.  |  Overall Experience 
Rating:
5.0

U-Haul has the nicest employees!! Apple Community Storage is the best!!

EDWARD N R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin O.  |  Overall Experience 
Rating:
5.0

The 7x26 are super roomy, weather proof and an ingenious idea. I rented a 26ft truck to move my stuff backed up to unit and off-loaded into the same configuration. Super access and safe!!

Paul D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
3.0

had from 11-17-2018 till 9-19-2021, in most of the time was great till i tried giving notice. tried your so called auto phone line with new payment method and to leave my notice. That never got done. not only that but took the old amount from checking and never called me to say they didn't get full amount and charged me a let charge. that was straighten out. but still had to give another 30 day notice. this time i did it in person and in written notice.

Shawn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yulong T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roscoe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dillon S.  |  Overall Experience 
Rating:
4.0

Going to actual store is a excellent experience. This is my third years dealing with uhaul storage. But when you call on the phone gg or assistance not so much. I should be able to accomplish what I need when I call....NEVER A GOOD EXPERIENCE. I always have to go in and they say you know you can call. Yes I know but the service over the phone creates a poor experience in the presence of store. Total opposite

Suzanne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kay-lee T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Everything was great, great location and staff was helpful and friendly.

aaron d.  |  Overall Experience 
Rating:
2.0

Facility said it was fenced in and it wasn't. They don't answer the phone no one is ever at the location bathroom. Is always a mess

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie L.  |  First Impressions 
Rating:
5.0

I wasn't expecting a mouse trap in the storage unit.

susan r.  |  First Impressions 
Rating:
5.0

Ease of renting is a must for me. It's a good feeling of security to know my belongings are safe.

Samantha r.  |  First Impressions 
Rating:
5.0

The staff was great, friendly, and knowledgeable, both on the phone and in person. They made the whole experience easy and painless.

Sergio B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  First Impressions 
Rating:
3.0

Average rating is because I reserved at the Orono location starting May 1. Since I did not arrive for the paperwork until May 5, my unit was switched to a far less convenient location in Milford. I was given no notice this would happen. If I had known, I would have done the paperwork and made my payment on or before May 1. IF THIS IS YOUR POLICY YOU NEED TO MAKE IT KNOWN WHEN RESERVATIONS ARE MADE. At a minimum, you might have offered me some discount or other "comp" to make up for your service lapse in not giving notice of the location switch policy.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Very helpful friendly employees.

Donald G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick & Theresa P.  |  Online Move In 
Rating:
5.0

Devin was very helpful and getting the unit was very smooth. Great customer service.

Thomas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooklynn P.  |  First Impressions 
Rating:
1.0

I traveled quite a distance I paid people to move my stuff I was exhausted cold tired when I got to the storage unit that they rented me it had a big paddle lock on it when I had been told that it was free and clear and I could just put my stuff in it and lock it with my own lock it turned into be a two hour fiasco with the people that were waiting to put my stuff in me and my mother freezing it was just a big mess up big big mess I had to Make phone call after phone call until I reach someone they could give me another unit in the same facility area and then when I went to rent it and I have been told one price and when I got there it was like $40 more no I take that back $50 more and I didn’t have a choice

Tammy H.  |  First Impressions 
Rating:
5.0

Helpful staff. Good customer service.

Farris A.  |  First Impressions 
No reviews have been submitted for this location.

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