Customer Reviews for U-Haul Storage of Arboretum
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I only use it for a day or two. Just moved from Pittsburgh to Virginia. When I made reservations for the unit l , didnt know how far it was from where I was moving to, about 6 miles So I needed one closer, and found one 2 miles away, knowing I would be going in and out of it a lot. But I really appreciated the helpfulness of your staff during this stressful time in Pittsburgh and Virginia. Thank you U haul.

Rating:

5.0

Dealt with staff over the phone and everyone was polite, helpful, able to answer all my questions.

Rating:

3.0

I was dissatisfied with the infestation of mice and how it was handled when I spoke to staff about it. Staff immediately went to my storage and picked up the mouse, that I told them I had put outside of the storage unit, that was in a box that the mouse chewed a hole through. Staff told me to call insurance about the infestation.!I called the insurance company that I was paying for through U-Haul. They said something needed to be damaged. For me to be compensated. So, nothing was done about it. Other than that, staff were very friendly and helpful during my move out process.

Rating:

3.0

I was contacted a few time 1. Saying my storage wasn't secured I traveled there it was locked. 2.3/1 there was a note for non payment to which I get automatic payments deducted and someone had to open it as I was moving out.3. After zi emptied my storage there was an attempt to charge the monthly fee.

Rating:

3.0

The storage facility was convenient and clean, but I was surprised that the only layer of security was the lock on unit door. I received gate and facility access codes, but the location required neither although it sits in close proximity to several highways. The staff was desponsive to questions but they are remote from the facility itself.

Rating:

3.0

Just thought I would get money back since I only had the unit a week. Guy told me he would help me with that but no money back. I was a little upset over that since you should not offer if your not going to deliver. 8 paid $150 for a week and now I move out of it and I am sure you had some one rent it out immediately since it was clean. You made alot of money on my unit when you could give back some money to a disabled person!

Rating:

5.0

Thank you U-Haul staff and Happy Holidays.

Rating:

4.0

I left because the price kept going up. It wasn’t worth it

Rating:

4.0

You don't have enough staff people waiting 20-30 minutes to get waited on because they taking care of somebody else

Rating:

5.0

Every member of the Chippenham UHaul staff was helpful and professional

Rating:

5.0

I always use U-Haul for my storage needs and I’m NEVER disappointed.

Rating:

4.0

The email confirmation didn’t have any details of how to get in. I downloadeD the app and that cleared up everything.

Rating:

5.0

I really love these guys at this location at U-Haul very good customer service

Rating:

1.0

Mice destroyed our stuff. There’s not fencing surrounding the units leaving it 100% unsecured. And the lady who worked at the chippenham location was rude at all times. Was military coming from out of town looking for something close to our house but didn’t get to see the units prior. Would not recommend to anyone with any property that actually care about.

Rating:

5.0

Excellent staff at that location. Kurt & Janet are the best

Rating:

5.0

Staff at this facility were excellent, friendly, helpful, an absolute pleasure to work with!! Would highly, highly recommend to others, and will definitely keep in mind for future storage needs.

Rating:

5.0

Good

Rating:

3.0

Mice outside of unit

Rating:

5.0

As my storage was clean; I still manage to have rat poop in my belongs but not to mad about since it was in an outdoor storage unit.

Rating:

5.0

Great space, very convenient, staff was accessible.

Rating:

4.0

Was told a lock was in the storage unit, but there was not. Thankfully, I already had one I was going to use.

Rating:

5.0

Very friendly. I had an issue about some fees that were not supposed to be charged. Kurt didn’t argue, and refunded. Very pleased, very nice staff

Rating:

2.0

I had to throw most of my stuff out because it had mouse poop or urine stains on it and it was never no late and night and they have a very bad insect problem. It was not secured you can just go in with out using a code. The box that you post to enter your code never worked.

Rating:

4.0

Good

Rating:

5.0

Great service and great facility !

Rating:

3.0

Extremely pricey. Late fees. Monthly bill started at $125 n it gets a late fee every few days. Sometime I end up paying $50 in late fees.

Rating:

5.0

Very convenient location to Powhite & 60

Rating:

5.0

The owner or manager very helpful, and the ladies who work there, the BEST. Thanks for help me. Otto Rodriguez.

Rating:

3.0

The storage I rented is to small for the price I'm paying 6×10 but I guest is ok

Rating:

4.0

There was no lock in unit but not a big deal as I had a lock.

Rating:

5.0

Thanks for your kindness

Rating:

5.0

Thank you guys! Have a Happy safe New Year!

Rating:

1.0

I was offered a few month with my rental and was asked to pay $65 for my first month. Where is the disconnect??? Feels like they tried to hustle me and I don't like that. Another gentleman there was complaining that he turned in his truck in one day and was charged for 2. Turns out another error on their part. Not a great look U-haul. Matt post this to Google and yelp.

Rating:

2.0

Service Rep was very nice and friendly.

Rating:

5.0

So amazing I love the 24/7 Access its such a blessing especially when I really need something @ the drop of a dime. I can rely on my unit to have the tool I am looking for.

Rating:

5.0

Ozzzy was AMAZING!!

Rating:

5.0

I was driving from Wilson to Richmond . Their was heavy rain and accident and delayed my journey by one hour able to reach by 4.59 pm . Luckily the associate helped me in giving me free storage as I am doing long distance one way . The storage allocating also need to be automated so that we should be able to get the storage any time . I went to uhaul office on Friday to secure my storage . They said once you get uhaul here then only they can allocate the storage . Already we drove 150 miles. Going to uhaul office and again going to self storage In the heavy rain is hard

Rating:

1.0

I went to pay for my 1of my units. The agent put payment on the same unit I had paid for previously. I went to get an item out of the unit only to be locked out due to non payment. The agent didn’t open the screen to see i had a 2nd unit which needed pmt. When i did get in, ROACHES met me at the door & I KNOW I DIDN’T HAVE ANY OF THEM PRIOR TO STORING MY BELONGINGS. TO STORING MY BELONGINGS

Rating:

1.0

I rented my unit online because I needed to move after hours and wouldn’t have time to visit a store before they closed because I was at work. I tried 3 times to get in the unit ranging from 11pm to 2am. The door was stuck and had no way for me to get in the unit or attach a lock to it once in. The unit had NO lock on the door and nothing attaching to the frame so I could lock it IF it would have opened for me to get inside. After our last attempt I decided to just call for assistance. This is where the TRUE nightmare begin. I called the first time reach a lady who was nonchalant about the situation and told me head down to my unit someone would let me in. It was probably stuck and that I just neeeded “help” getting inside. I waited for about 10 min called again reached thhr same person got placed on hold because they were busy and she had customers in front of her. I sat on hold for over 10 min hung up then called back and reached a man. Shared the same info and was placed on hold. From this time I was upset and running out of time and drove to the facility at 6101 midlothian. I walked in the store and admittedly there was a line but I asked them out loud where was the assistance for an existing customer explained my situation and was told “ we see you called but we are busy. Nothing against you but right now we are busy.” I was very upset in the tone along with the disregard for my situation so I took a moment to step outside get myself together. I am a customer service manager so customer service is important to me and the level of service I was receiving was infuriating, albeit the situation I didn’t want to be nasty or cause a scene I just needed help. I came back in waited in line and the same lady (Tracy) walked past me and said “sorry it’s not you we are just busy and my supervisor isn’t here to let you in the unit. It will be about 11:00/11:30 ish” I explained to her that I had to have my family out of the location we were in before 11:30 and at that point I had a car full of items and could not move anyone anywhere and asked to be moved to a new unit. She said no sorry you can’t do that. I explained that I didn’t have any choice at this point and I couldn’t wait for someone to show up at this point I had no faith in uhaul staff to have any sense of urgency or ability to fix this Situation by doing what was right. She walked away after I explained that she couldn’t tell me I couldn’t rent a new unit, that it didn’t make sense to tell me that wasn’t an option. There was a complete unwillingness to do anything to assist with this error from Tracy. All this happened while I was in line and finally I was called to by some man sitting at the end. When I sat down I said I needed to cancel an old reservation and start a new one. Without hesitation he said ok so you need to do a transfer, imagine my surprise being offered a solution with a named process to something Tracy just told me wasn’t even an option. As I’m sitting down getting help moving into another unit the guy explains that they recently painted and it may have been stuck or the locks not applied back on the frame( I showed him a picture of the door with no lock option). Tracy walks over and advises her manager said to move me into 29A and credit one months rent and smiles at me as if she’s done something at this point. I thanked her and him and left. Truthfully had there been more time available I would have left and found a new unit elsewhere. I actually cried from frustration over this entire experience during this process. I was never rude or unprofessional at one point and I was met with contempt up until my last interaction. I was so pleased with the rental of my trailer two days prior I even tipped the guy who helped in attaching it to my truck. This experience was so far from that and I will NEVER return to this location and suggest anyone else looking to stay far away as well.

Rating:

5.0

Very good experience dealing with employees

Rating:

4.0

Very friendly and helpful staff. Sucks you have to go to one office just to have to go to the actual location but is a convenient location. Other than that, very clean and the roads taken care of.

Rating:

1.0

I paid for a unit that isn’t available…So I was unable to use it and currently I wasn’t issued a refund and I have to take more time out to return a card for gate access for a location that doesn’t have a gate.

Rating:

5.0

Staff was exceptionally helpful

Rating:

5.0

I absolutely loved the fact that I was able to go there to get whatever I needed at anytime of the day and/or night, and not having to wait for the place to open. Extremely convenient and clean.

Rating:

5.0

They made my move in and out convenient safe ...well lit and most importantly had a restroom clean sanitize and readily available with dumpster on site ....

Rating:

5.0

I needed a storage unit in a hurry for a move out the same day. I was able to get a unit and move in same day! When I moved out the unit was accessible and secure. I would recommend this facility it’s a great location and easy access.

Rating:

5.0

My move out date was 7/2/21 Waiting on the July charges to be returned as we speak

Rating:

5.0

Janet was excellent very helpful

Rating:

5.0

Nice clean unit and property also nice clean staff very friendly and helpful

Rating:

2.0

When I rented my storage shed there was person living in the hall way.. U-haul of Chipenham was very helpful getting me different unitl Kurt is the man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating:

3.0

Thanks for letting me use your storage space..

Rating:

5.0

Keep doing what you doing?

Rating:

4.0

Although my storage needs were well met, l do think there is room for improvement. Communication with UHaul was difficult. I was placed on hold to speak with staff for long periods, I think upstaffing would solve this problem. I do miss having staff on site, it would improve security and resolve communication issues.

Rating:

5.0

Always friendly courteousness staff

Rating:

5.0

U-Haul has great integrity

Rating:

5.0

An awesome community amenity. Owner is an all around great guy always help and does right by his clients. Thanks Kurt my family appreciate you.

Rating:

5.0

The staff was very friendly and yes I would recommend my family and friends to U-Haul anytime!

Rating:

5.0

I will always rent from uhaul. Everyone is professional and friendly

Rating:

4.0

They have updated the rental process which is great!

Rating:

5.0

Would definitely recommend to others.

Rating:

5.0

Excellent Is a five stars storage. Excellent management. Excellent workers Excellent People Excellent and clean place.

Rating:

5.0

The ladies working in the store/office were very friendly and Ozzy, the gentleman who brought the truck around, was charismatic and professional.

Rating:

5.0

Good service.

Rating:

5.0

lk

Rating:

5.0

U-Haul Storage was very excellent in service and in deed I was very pleaced with their faclities and services!

Rating:

5.0

everything was fine

Rating:

5.0

Very helpful and accommodating. I would utilize this facility again.

Rating:

5.0

No comment

Rating:

5.0

N/a

Rating:

1.0

Unit D18 Interior light Never worked, NBD. But the Preventable, uncontrolled Mildew Coating & ruining everything, not container sealed, cost more than the $2,000+ Spent renting your space. SHAME

Rating:

5.0

The entire staff at this Uhaul were extremely friendly and professional. I fell down a flight of stair swhile trying to move and all it took was one call from the ER to extend the use of the truck.

Rating:

5.0

GM Kurt was very friendly and I will work with them again soon, Thank you for great services.

Rating:

5.0

I needed a truck and a storage room at the last minute. It was a very smooth process. I got everything I needed .

Rating:

1.0

I have not been refunded the money I put down on the unit which I never accessed and talk to tow gentlemen regarding this issue

Rating:

5.0

I primarily used the self-service features at the location closest to Midlo and Powhite. I would highly recommend U-Haul storage to my friends and family.

Rating:

4.0

Courteous, expeditious service

Rating:

5.0

nice