Customer Reviews for U-Haul Storage of Bethlehem Pike
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I loved the convenience of getting a storage unit for free after renting a truck. It was a godsend due to the short turnaround time we had to move so that we could stage/organize what went where. The office was extremely helpful and went above and beyond in the multiple trips that we made. They are super friendly and I highly recommend.

Rating:

5.0

No ninguna soy muy buenas personas y ayudan muchos alos clientes

Rating:

1.0

Storage unit leaked, causing damage to a number of our boxes when reaching out to the location, the lack of empathy and understanding was appalling. We did not purchase the insurance, so they said there was nothing they can do while. I understand this had the issue been caused by us. The issue was caused by U-Haul’s lack of maintaining their units. I will never use them again and will make sure that all our friends and family Know how horrible this location is and the manager does not care about his customers whatsoever. During the past couple of months, we have spent thousands of dollars at this company and will never use U-Haul again

Rating:

3.0

Easy to cancel out rebook units. Units are small.

Rating:

5.0

Never again. Was told my locker would be unlocked numerous times and it wasn’t. I was told my card would work and guess what nope. Calling to get holding someone is horrible all I get is we are busy and short handed. Unreal. Colmar

Rating:

5.0

Robert and his staff were great.

Rating:

5.0

Unit had lock on door

Rating:

5.0

Everybody’s was very kind and the place was clean, safe and very convenient. Thanks all

Rating:

5.0

I went to the U-Haul in colmar, Pa. They were great. Helped me find a truck, and the right sized unit, so quick and smooth. Extended my truck for me because it rained and took longer. Thanks U-Haul !

Rating:

5.0

Easy and convenient. Friendly staff.

Rating:

5.0

Nice experience

Rating:

3.0

The unit had a very low ceiling so that furniture had to be laid down. That's very inconvenient & a bit deceptive.

Rating:

1.0

Way too expensive. The rate went up so much per month over time that it is unaffordable. The manager is unpleasant and has been rude to me in the past.

Rating:

5.0

I have not been there yet to see if unit is ready

Rating:

3.0

Rusty metal strip hanging from ceiling in unit. Hits you in face when walking in. No pull string on unit door. Need to jump to grab edge to close unit.

Rating:

5.0

Great staff. They are professional yet personal. I have used this facility for rentals and storage and always a pleasure to work with. Keep up the good work

Rating:

5.0

Keep doing what you do, U HAUL is top notch and is spot on with providing everything needed to for moving and storage! Thank you. V\r Brian

Rating:

5.0

Very nice people who work there!

Rating:

5.0

Helpful and pleasant staff.

Rating:

5.0

Staff was very friendly and the facility very clean and accessible.

Rating:

5.0

I’m so grateful to Rob and Bruce for their exceptional excellent service, over beyond great support and assistance.

Rating:

4.0

I only used storage for Two days and got charged the 129.00 for full month not fair

Rating:

5.0

Awesome! US ARMY RETIRED BWB

Rating:

5.0

The staff at this location are incredible. I’ve had to use their services quite a bit in the past few weeks, and every time I’ve been blown away by the friendly, helpful attitudes and the quick responses.

Rating:

5.0

The desk person was very helpful and friendly.

Rating:

3.0

Many of my things were wet and molded when I took them out after only a month.

Rating:

4.0

The on call manager sucks! Called him several times and he never called back to see if my issue was resolved. I needed a second unit since I’m moving 3200sq ft of house. I decided closed my unit because as a female, if I’m calling for help please call me back. That never happened 😕

Rating:

3.0

To much to type 5/10

Rating:

5.0

Robert and his team were great. They understood my need and supported my clothing drive by donating a storage unit to hold clothes until I could deliver. Multi-step process from collection to delivery. His team made it easy and convenient for me to make this clothing drive a success. Thank you Robert. It was a critical piece to be able store these clothes for a couple of days. Larry Lowry

Rating:

4.0

They forgot to leave the free lock inside the unit. I had to go down to the other site to get a lock.

Rating:

4.0

Only negatives were that garage doors didn't open after certain times which was inconvenient at times. It would also be helpful to be able to close the garage doors by swiping your card outside like you do to open. Other than that I was extremely satisfied.

Rating:

4.0

This was my 1st storage unit and I had it over 3 yrs. The only complaint would be that the slide handle did not align with the wall easily. It had to be lifted up at the bottom with a pry bar. Very hard to do with only 1 person accessing the unit. The size worked perfectly and no issues with personal items stored inside. I liked the easy access having an outdoor vs inside unit.

Rating:

5.0

Very helpful and professional

Rating:

5.0

Robert and his staff were extremely helpful

Rating:

5.0

The staff was very professional. Always polite and courteous and helpful.

Rating:

5.0

I have had a storage unit here for 28 years and I have never had a complaint about anything! Good operation.

Rating:

5.0

Very easy process. I rent storage often and I love the online move in option.

Rating:

5.0

The team was SO patient with me. The move was so unpredictable and had a few hiccups and changes. They we’re available for phone calls (and I made a lot), knew my name and friendly staff. They had the storage unit ready and shared information on accessing the unit, dropping off the Uhaul, and obtaining our key card for daily access. Will continue to use them for future moves and travel purposes and recommend them for friends/family needs.

Rating:

5.0

Nice people at the Colmar facility.

Rating:

5.0

Customer service was awesome

Rating:

5.0

Excellent staff. Very friendly and very helpful.

Rating:

1.0

Facility was not secure trash in facility. Criminal activities with past employees Had to remove my items early and had been a customer for 7 years

Rating:

4.0

While the storage hours are decent, I think I should have been able to access my stuff at any time of day.

Rating:

5.0

Everyone was always friendly and professional. Thank you!

Rating:

1.0

I’ve always been a loyal uhaul customer but my experience at this facility was less than ideal. The staff were rude and inconsiderate and seemed more money hungry than concerned about the satisfaction of their customers. It made me super sad and I’m glad to be done here. I will not be going to this location ever again.

Rating:

4.0

My only complaint was that the rate on my one unit went up. Would have been nice to have a little more notice.

Rating:

4.0

Customer service personnel were exceptional and courteous. The unit I rented was actually too small for my storage needs and a larger unit was unavailable for an extended period of time. Also, the corridor and entry door to the unit was too narrow causing restricted access for my materials to fit so I ended my contract. Will be looking for a larger unit with an exterior access in the near future.

Rating:

5.0

Very satisfied with the facility and staff. Will recommend.

Rating:

5.0

I’ll never use anyone else 5 stars

Rating:

5.0

They are an affordable and easy place to work w!! :)

Rating:

5.0

I have used the Colmar Pa facility on a few occasions and have been very pleased each time.

Rating:

2.0

Every time we went our storage was filled with leaves and a lot of our stuff is damp. I don’t believe we had this problem with our other storage unit (Same storage place 0531).

Rating:

3.0

location of facility is difficult to enter due to being 10 ft from a traffic light, no other access points available

Rating:

5.0

Great staff. Courteous and helpful.

Rating:

5.0

My movers were unloading and the realization of having too much stuff that won’t fit into the living room was giving my husband “wtf” vibes towards me. So I booked a unit within minutes. Then realized it was too small so I booked a larger one. I was able to cancel the first one through a follow up email with no problems. Great staff, great services, super smooth process.

Rating:

5.0

No contact, lock was ready at unit

Rating:

5.0

Kudos to Tia which was very patient showing me different storage sizes. She also helped me to change the drop off of my truck everything in a very courteous manner. You can tell this lady love taking good care of her customers. Also Robert, the manager was very helpful and attentive. After a stressful moving process it is wonderful to find great people like this that would take good care of you and help you in anyway possible and with a positive attitude. I am glad that my stuff are storage in this location. It gives me tranquility that is being surrounded by professional staff.

Rating:

5.0

Only one comment is that the garage door for regular vehicles was broken and so everyone had to use the moving truck garage. Minor inconvenience, but really not that bad. However, please get that fixed.

Rating:

5.0

Friendly staff. Personnel was helpful with suggestions when selecting proper storage space.

Rating:

5.0

there's really only one way to evaluate the true quality of a storage facility, and that's the staff. those are the people a person needs if there's ever a problem. the staff at UH-B is top-notch! the answered every question i had quickly, effectively, and professionally. i believe that i and my items are cared for & secured!

Rating:

4.0

The office is very nice but not sure if “unit” floor was/is cleaned between renters. The floor tiles look dirty and are broken off/ no tiles toward the back end of the unit. Not sure if this is the normal condition? Process is not set up that I could have looked at it and compared it to another to make a choice regarding floor.

Rating:

5.0

I don’t know anyone that would go anywhere else Plus the associate that assisted me was extremely knowledgeable and extremely helpful in the entire process

Rating:

5.0

The staff were exstreamly helpful and professional.It was a good choice to come to uhual.

Rating:

2.0

We had 24 hour access but when we tried to access our unit after 10pm we were denied. After some rude responses Gm he finally gave us the access that we should have already had. We also had an issue with a leak in our unit and we made multiple phone calls and sent multiple emails to the management staff and never received any response. The front desk and truck rental staff were friendly and helpful.

Rating:

5.0

Filled out my move in info at 4pm on a Thursday. Lock and keys were in my storage unit for me an hour later when I arrived. Very quick and easy. Unique key-code access is nice too.

Rating:

2.0

We reserved a 10x30 online and when we got there where told that they had no 10x30 units and only had 10x20. With them knowing what was reserved they should have call me ahead of time to inform me of this and let me know. I was offered a second 10x20 unit which would have doubled my monthly payment.

Rating:

5.0

Always friendly and very helpful staff!!!

Rating:

1.0

Had a reservation for a specific unit but when I went to the office a different unit was put in my name. Kept it it for now but looking to find something somewhere else

Rating:

5.0

Everything works very well for me very please I will come back again

Rating:

5.0

I needed a small truck and place for storage. Came to your office location without calling first and everything was taken care of. Belongings were then removed from storage within a month. Would highly recommend this location to family and friends.

Rating:

5.0

Very pleased with our experience!

Rating:

5.0

The general manager Robert was super helpful all the time and completely understanding in tough circumstances. Really appreciated that

Rating:

5.0

The gentlemen who helped me were great and accommodating

Rating:

4.0

The staff in Colmar pa was totally helpful every time I needed anything. I would like to thank them for being so nice and helpful

Rating:

5.0

I only had a few things in my storage unit but I knew they were safe and in good hands until I found my home.

Rating:

5.0

There is a bait based rat trap in my unit. I can't see how the bait is replaced when I lock the door.

Rating:

5.0

Loved the climate controlled 1st floor 10x10 space!

Rating:

5.0

Very convenient being able to complete the rental process online.

Rating:

5.0

I have worked with the varying staff members over the years and everyone is always helpful and courteous. I have not had an issue with facility or the staff thus far.

Rating:

5.0

The manager is a class act really helped me out during a tough time and I recommend anyone in this area to rent from him. Words can’t describe his willingness to help others.

Rating:

2.0

The Manager, Robert at the U-haul Colmar is not co-operative. He doesn’t guide you in any way and asked me to call customer care for everything. Then why would you need a manager at each location if one has to call CC

Rating:

3.0

I've had a storage locker there. For approximately 15 years all different sizes . And every year the rent went up. Even though I've been told they don't do that but they do by the sizes. So that's something that needs to be evaluated that valued customers. Don't go up every year. Has always been very friendly staff. But after Jasmine left. It's been a different GM every year.manager for a long time.I truly feel that y'all are making a very poor decision and I would really like y'all to re-evaluate it. And I myself would come back if you move back up the street. And use that as your primary office. I also feel that in my 15 years . There's always been 100% problems with the computers. And a small line of two people can go to a long line of 10 people because the computers keep locking them out. It truly is not lack of knowledge of work in the computers. It is lack of support from administration and owners of the corporation. I truly hope you take it to heart and not only at the Colmar but every single U-Haul you fix the computers. You invest in the company. Because everyone is building around you and U-Hauls can become part of the past. if you don't just put some money back into the issues. Either way thank you for reading my feedback and I truly hope you not only do it for the valued customers but you do it for your customers in the future. Sincerely Jim runkle

Rating:

3.0

I think the manager is flustered with the current situation and u-haul corporation should step up to make sure everyone is taken care. The manager had forgotten the location of the storage in the map so luckily I am familiar with how u-haul has worked previously in other locations.

Rating:

5.0

Best prices in the area! Thanks so much!

Rating:

2.0

I cancelled my rental on 4/5 and I was paid through 4/27. I wasn’t able to move out till that day due to then due Covid19. I wasn’t given a credit for the days that I’ve already paid for and not using.

Rating:

5.0

I went in to rent a unit unsure of the size I needed. I was shown the different size units by your sales rep. Unfortunately, I didn't get her name, professional and extremely helpful.

Rating:

5.0

Using autopay and having 24/7 access was terrific.

Rating:

5.0

We have been using this U-Haul facility for a few years. We have been very happy with the facilities and the staff. Very happy.

Rating:

5.0

We had 2 climate controlled storage areas beginning in 2014. We were able to reduce that to one about 6-9 months ago. This past weekend we were able to close out our second area. Staff were amazing!

Rating:

5.0

I never had a storage unit before and here I had 2 the staff was great and I LOVED that I could go at anytime cause when you put stuff in storage you always end up needing something its 24hrs.

Rating:

4.0

office unexpectedly closed on day we wanted to move out but someone came quickly once we called the contact number on the front door

Rating:

2.0

Check in was fine. Was on the second floor none left. So took about 4 hours did not know the garage doors shut off at 7 the truck was stuck in there. Called the general manager twice.

Rating:

5.0

I use this location for 7 years never a problem. Close, clean and convenient every thing you need in your extended house. Very happy

Rating:

3.0

Reserv. to rent a ground floor locker at the main facility in Colmar arrived told they had no room. Had to take 2nd fl. at other location.

Rating:

5.0

Everything about it was quick easy and convenient! The employees went out of their way to help us with everything. The facility was clean and well maintained.

Rating:

5.0

Kate Guckauan was amazing! She went over and beyond to help me book Uhaul and storage. Exceptional customer service.

Rating:

5.0

rental of storage area was handled very effectively.

Rating:

4.0

Everything was fine. The only problem I had at times was being able to reach anyone. Another time I waited alone in the building 15 min. until someone showed up.

Rating:

1.0

The first couple of weeks were ok. But for the last 2-3 weeks EVERY time I go by the gate is open. No access code needed. Part of what I am paying for us a secure unit. A gated unit.

Rating:

5.0

Very friendly and informative service Got me in and out quickly

Rating:

5.0

Cate was so very helpful she went out of her way to help me and find a good storage locker.

Rating:

5.0

Well maintained.

Rating:

5.0

Everyone was very friendly and efficient. I was in and out in minutes. Thanks.

Rating:

5.0

Tell Kate Thank you.

Rating:

5.0

great job!

Rating:

5.0

Jean the customer service was very friendly

Rating:

5.0

All 3 girls that work there were extremely helpful, courteous and nice. Would come back just for them.

Rating:

5.0

We have always been so impressed with the cleanliness of the units. The staff are friendly and helpful. We are already planning to use this site again. Thank you!

Rating:

4.0

liked everything about the facility. The only problem was getting a hold of some one on the phone.When my son finally got to talk to someone, he was very impressed with how clean it was. Very nice !

Rating:

2.0

The location we were at had shut down without letting us know so there was no office there anymore.

Rating:

5.0

Very good.

Rating:

4.0

The website indicated that the facility would be open on Saturday 7am-7pm, however it was actually closed on the move-in date. The staff at a nearby location helped me check in.

Rating:

4.0

Clean storage unit and facility. Easy access with complimentary dollies.

Rating:

5.0

Great service by Tina.

Rating:

5.0

Excellent customer service, the truck was ready when I arrived and it was clean.

Rating:

5.0

Excellent service

Rating:

3.0

outside storage unit 142 needs a better rolling door it constantly got stuck..

Rating:

5.0

Great customer service! The staff is always helpful and friendly and the facility is very clean. Thank you!

Rating:

1.0

Have employees that know how to utilize the computer systems, employees who are competent in their work, employees who don’t argue with the customer, and who can charge a card and bill appropriately.

Rating:

5.0

Very nice and convenient.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Tried to use mobile to get keys. Gave up after a while and the woman inside booked my reservation and got me the van while I was still waiting for mobile to go through. Don’t push the mobile option on people until it’s ready to go. If I had tried to pick up when the store was closed I would have been insanely frustrated. Please let the woman know SHE is the reason I’m happy with my service today.

Rating:

5.0

Great personnel, friendly and helpful all the time.Thanks everyone for your courtesy I will recommend your U- Haul facility to everyone. Sincerely Cecilie Acevedo

Rating:

5.0

I m satisfied

Rating:

3.0

The computers were down both picking up and dropping off the truck causing a total of 80 minutes of lost time. It was not the employee's fault as they were trying. Not fair to them or your customers. Very frustrating!

Rating:

5.0

The U Haul rep was great! She made the entire process so easy. This is the second excellent experience that I have had at this location.

Rating:

5.0

Very accommodating to the fact we kept the truck for an extra day. Would definitely rent again with this location in Colmar.

Rating:

5.0

The employees were outstanding. The van was clean as a whistle and a pleasure to drive. 5 star rating. The whole process from start to finish was easy.

Rating:

5.0

We were originally going to pick up the trailer at Dublin hardware store in Dublin Pennsylvania. The owner was quite rude and inform me this is just a part time job for him and if I showed up slightly late he would turn me away. It would have been more convenient but I have used the Colmar store often and it has never disappointed.

Rating:

5.0

Easy access, friendly and helpful staff

Rating:

5.0

We ended up at this location when the neighboring location couldn’t help us! The attendant on duty was excellent! The facility and truck were immaculate!

Rating:

5.0

Everything was great! Thanks!

Rating:

5.0

After a botched delivery from POD the associate at U-Haul made this portion of my move really easy. I was happy that he was able to accommodate my request and he was pleasant.

Rating:

2.0

The employee was unfortunately swamped when I went to pick up the truck. I had done the quick pick up on line and yet I was kept waiting for a half an hour due to the shortage of help.

Rating:

2.0

Wasn't taken care of until 6:49 when I had a 6:00 pick up. Was given a 24 hour rental, then received a phone call at 4:00 the next day telling me to bring my truck back now because someone else needed it. No credit given, still charged full price but didn't receive a full service. Very disappointed, angry and will most likely not use UHaul again.

Rating:

5.0

We used this facility for years. We never had a problem and it was always clean and well kept.

Rating:

4.0

Everyone was very nice and we had no problems with the rental but it smelled really bad inside! We had to drive with the windows open the whole time. I was worried that the stuff we were moving would smell from being in the van.

Rating:

5.0

Your all great!! Thank you.

Rating:

5.0

Location and worker was great. We initially tried to do the pick up through the ap, which went smoothly up until the point of ‘live verification’ of the headshot and license. The ‘asking for an alternative contact’ portion was confusing. It could be better explained that it’s just for the account - it makes it sound like they’re going to call that person to confirm your identity. We finished checking in, inside the store and the person told us an alternative was in the account already and explained what that step was.

Rating:

5.0

Great worker

Rating:

3.0

When I rented the Uhaul it was on 9/16 of a tank. When I returned it it was on Full. There was no thank you or reimbursement for the extra gas. I've rented in the past and been reimbursed for extra gas. The whole experience was a true nightmare.

Rating:

1.0

It was horrible.. they didn't have my tow dolly at my location in Horsham.. so I went to another location to get it.. then when I tried to return it to Horsham they said they couldn't take it back.. I told them I was leaving it their and it was uhuals problem.

Rating:

1.0

I wouldn't recommend this facility to ANYONE that doesn't want their possessions to become infested by mice or rats. I had no idea the necessity of storage insurance. I threw almost everything away.

Rating:

5.0

Excellent customer service. Very polite.

Rating:

5.0

VERY NICE LADIES THAT ASSISTED ME AND VERY HELPFUL

Rating:

4.0

Very happy with U-haul.

Rating:

4.0

Original location 2111 Bethlehem Pike was a “0” score. I wasted 1 hr going thru 9 of 10 U-Haul.com steps to dispatch the vehicle only to find that the absent site manager had failed to place the van keys in the lock box. Very disappointing, I won’t forget this frustrating failure by U-Haul.

Rating:

3.0

The truck was fine, but I had ordered furniture dollies online. They do not have them. Apparently most locations do not have them. So, then why are they available on the website. It made the move much more difficult. Had we known, we would have made other arrangements. It will now be hard to trust this company.

Rating:

5.0

Great service

Rating:

3.0

Issue may not have been locations fault but corporate problem! The check in process was not clear. I was not able to pick up my vehicle at the reserved time because there was no code given to access the key safe. I had to delay my plans until the next day when I could get in and speak to an actual person. I tried to call customer service several times and sat on hold for almost. A half hour!!

Rating:

4.0

Helpful and friendly associates

Rating:

5.0

NA

Rating:

1.0

First the rep opened the door and hit the truck parked next to the one I rented- dinging both of them. I didn’t get a credit for the dolly I didn’t use. The transmission was slipping which made driving at normal speeds difficult. Then you try to say I scratched your truck when there is no way possible that happened! I have rented from I haul for years but after this experience I just don’t know if I will again

Rating:

1.0

Reserved a truck in advance. Was rented out from under me.

Rating:

5.0

Truck did not have the dollies in it, and Jane had to find them to put them in. Also, previous customer returned truck with only an 1/8 of a tank of gas, but Jane took care of it, and I got a credit for the missing fuel, which I did put into truck prior to returning it. Customer se5vice at this location is very good!

Rating:

1.0

This was a terrible experience and I can't even document all the issues I had because this comment section is too small. I would not recommend this location or uhaul to anyone I know. Horrible!!!

Rating:

5.0

The people who were at this location are awesome!! I've rented several times and they are all friendly and helpful. A Great team !

Rating:

4.0

All good thanks

Rating:

4.0

Very accommodating group, good job.

Rating:

1.0

I am filing a complaint. I reserved a Uhaul 2 mins from my house, only to find the truck was not there and corporate had switched my reservation to a location 8 miles away and a 20 min drive. I had to pay an additional 16 Miles to Uhaul due to their mess up. I am more than a little pissed off.

Rating:

4.0

The problems I had with my rental were not due to the pickup or drop off locations. It was the from the scheduling, customer service and traffic departments. They would be rated as poor.

Rating:

5.0

Very courteous, helpful and professional.

Rating:

1.0

I rented at a location near me, then U-Haul made me go to a location 8 miles away and made me pay the extra mileage. I am convinced I they did on purpose for extra revenue. For this reason I will never use U-Haul again.

Rating:

4.0

Easy, efficient, safe and cost effective rental; knowledgeable and friendly staff.

Rating:

5.0

Very smooth move out this staff at U-Haul was excellent I had been a customer for probably 14 years and I had to move out at this point everyone was great would highly recommend it again

Rating:

5.0

Jane at the colmar location was great! Will use this location again.

Rating:

1.0

I will never rent from uhaul again and will make sure people I know don't either. I was miss lead the entire team and the prise I was quoted was almost triple when I got there to pick up the truck. .awful experience..never again

Rating:

5.0

Get your manager there more help ..he’s doing a fantastic job!

Rating:

5.0

Truck was available when scheduled and performed the job we needed it to do. Staff were pleasant and on-point. What else can you ask for?

Rating:

5.0

Very nice staff, very satisfied

Rating:

5.0

Both Kathleen and her coworker were wonderful to work with as both were exceptionally friendly, attentive, helpful, efficient and professional. Thanks!

Rating:

5.0

Easy access to location, quick check in and check out, clean, newer equipment, truck ran / performed really well. Great customer service!