Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased with our experience!
The general manager Robert was super helpful all the time and completely understanding in tough circumstances. Really appreciated that
The gentlemen who helped me were great and accommodating
The staff in Colmar pa was totally helpful every time I needed anything. I would like to thank them for being so nice and helpful
I only had a few things in my storage unit but I knew they were safe and in good hands until I found my home.
There is a bait based rat trap in my unit. I can't see how the bait is replaced when I lock the door.
Loved the climate controlled 1st floor 10x10 space!
Very convenient being able to complete the rental process online.
I have worked with the varying staff members over the years and everyone is always helpful and courteous. I have not had an issue with facility or the staff thus far.
The manager is a class act really helped me out during a tough time and I recommend anyone in this area to rent from him. Words can’t describe his willingness to help others.
The Manager, Robert at the U-haul Colmar is not co-operative. He doesn’t guide you in any way and asked me to call customer care for everything. Then why would you need a manager at each location if one has to call CC
I've had a storage locker there. For approximately 15 years all different sizes . And every year the rent went up. Even though I've been told they don't do that but they do by the sizes. So that's something that needs to be evaluated that valued customers. Don't go up every year. Has always been very friendly staff. But after Jasmine left. It's been a different GM every year.manager for a long time.I truly feel that y'all are making a very poor decision and I would really like y'all to re-evaluate it. And I myself would come back if you move back up the street. And use that as your primary office. I also feel that in my 15 years . There's always been 100% problems with the computers. And a small line of two people can go to a long line of 10 people because the computers keep locking them out. It truly is not lack of knowledge of work in the computers. It is lack of support from administration and owners of the corporation. I truly hope you take it to heart and not only at the Colmar but every single U-Haul you fix the computers. You invest in the company. Because everyone is building around you and U-Hauls can become part of the past. if you don't just put some money back into the issues. Either way thank you for reading my feedback and I truly hope you not only do it for the valued customers but you do it for your customers in the future. Sincerely Jim runkle
I think the manager is flustered with the current situation and u-haul corporation should step up to make sure everyone is taken care. The manager had forgotten the location of the storage in the map so luckily I am familiar with how u-haul has worked previously in other locations.
Best prices in the area! Thanks so much!
I cancelled my rental on 4/5 and I was paid through 4/27. I wasn’t able to move out till that day due to then due Covid19. I wasn’t given a credit for the days that I’ve already paid for and not using.
I went in to rent a unit unsure of the size I needed. I was shown the different size units by your sales rep. Unfortunately, I didn't get her name, professional and extremely helpful.
Using autopay and having 24/7 access was terrific.
We have been using this U-Haul facility for a few years. We have been very happy with the facilities and the staff. Very happy.
We had 2 climate controlled storage areas beginning in 2014. We were able to reduce that to one about 6-9 months ago. This past weekend we were able to close out our second area. Staff were amazing!
I never had a storage unit before and here I had 2 the staff was great and I LOVED that I could go at anytime cause when you put stuff in storage you always end up needing something its 24hrs.
office unexpectedly closed on day we wanted to move out but someone came quickly once we called the contact number on the front door
Check in was fine. Was on the second floor none left. So took about 4 hours did not know the garage doors shut off at 7 the truck was stuck in there. Called the general manager twice.
I use this location for 7 years never a problem. Close, clean and convenient every thing you need in your extended house. Very happy
Reserv. to rent a ground floor locker at the main facility in Colmar arrived told they had no room. Had to take 2nd fl. at other location.
Everything about it was quick easy and convenient! The employees went out of their way to help us with everything. The facility was clean and well maintained.
Kate Guckauan was amazing! She went over and beyond to help me book Uhaul and storage. Exceptional customer service.
rental of storage area was handled very effectively.
Everything was fine. The only problem I had at times was being able to reach anyone. Another time I waited alone in the building 15 min. until someone showed up.
The first couple of weeks were ok. But for the last 2-3 weeks EVERY time I go by the gate is open. No access code needed. Part of what I am paying for us a secure unit. A gated unit.
Very friendly and informative service Got me in and out quickly
Cate was so very helpful she went out of her way to help me and find a good storage locker.
Well maintained.
Everyone was very friendly and efficient. I was in and out in minutes. Thanks.
Tell Kate Thank you.
great job!
Jean the customer service was very friendly
All 3 girls that work there were extremely helpful, courteous and nice. Would come back just for them.
We have always been so impressed with the cleanliness of the units. The staff are friendly and helpful. We are already planning to use this site again. Thank you!
liked everything about the facility. The only problem was getting a hold of some one on the phone.When my son finally got to talk to someone, he was very impressed with how clean it was. Very nice !
The location we were at had shut down without letting us know so there was no office there anymore.
Very good.
The website indicated that the facility would be open on Saturday 7am-7pm, however it was actually closed on the move-in date. The staff at a nearby location helped me check in.
Clean storage unit and facility. Easy access with complimentary dollies.
Great service by Tina.
outside storage unit 142 needs a better rolling door it constantly got stuck..
Great customer service! The staff is always helpful and friendly and the facility is very clean. Thank you!
Very nice and convenient.
Great personnel, friendly and helpful all the time.Thanks everyone for your courtesy I will recommend your U- Haul facility to everyone. Sincerely Cecilie Acevedo
Easy access, friendly and helpful staff
We used this facility for years. We never had a problem and it was always clean and well kept.
I wouldn't recommend this facility to ANYONE that doesn't want their possessions to become infested by mice or rats. I had no idea the necessity of storage insurance. I threw almost everything away.
Very happy with U-haul.
Great service
Helpful and friendly associates
This was a terrible experience and I can't even document all the issues I had because this comment section is too small. I would not recommend this location or uhaul to anyone I know. Horrible!!!
All good thanks
Very smooth move out this staff at U-Haul was excellent I had been a customer for probably 14 years and I had to move out at this point everyone was great would highly recommend it again
My experience was fine except for the unforgiveness of allowing a one-time mistake of our credit card expiring and charging us $20 for a late fee. I don't need 12 e-mail asking me to fill this out.
