I’ll never use anyone else 5 stars
Angela P F. | First Impressions
Customer Reviews for U-Haul Storage of Bethlehem Pike
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are an affordable and easy place to work w!! :)
Erik P. | Online Move InI have used the Colmar Pa facility on a few occasions and have been very pleased each time.
HOLLY C. | Overall ExperienceEvery time we went our storage was filled with leaves and a lot of our stuff is damp. I don’t believe we had this problem with our other storage unit (Same storage place 0531).
Jane C. | Overall Experiencelocation of facility is difficult to enter due to being 10 ft from a traffic light, no other access points available
Benjamin C. | Online Move InGreat staff. Courteous and helpful.
DALE S. | Overall ExperienceMy movers were unloading and the realization of having too much stuff that won’t fit into the living room was giving my husband “wtf” vibes towards me. So I booked a unit within minutes. Then realized it was too small so I booked a larger one. I was able to cancel the first one through a follow up email with no problems. Great staff, great services, super smooth process.
Kelly H. | Online Move InNo contact, lock was ready at unit
Sabrina D. | Online Move InKudos to Tia which was very patient showing me different storage sizes. She also helped me to change the drop off of my truck everything in a very courteous manner. You can tell this lady love taking good care of her customers. Also Robert, the manager was very helpful and attentive. After a stressful moving process it is wonderful to find great people like this that would take good care of you and help you in anyway possible and with a positive attitude. I am glad that my stuff are storage in this location. It gives me tranquility that is being surrounded by professional staff.
Wilmarie P. | First ImpressionsOnly one comment is that the garage door for regular vehicles was broken and so everyone had to use the moving truck garage. Minor inconvenience, but really not that bad. However, please get that fixed.
DENNIS S. | Overall ExperienceFriendly staff. Personnel was helpful with suggestions when selecting proper storage space.
HOLLY C. | First Impressionsthere's really only one way to evaluate the true quality of a storage facility, and that's the staff. those are the people a person needs if there's ever a problem. the staff at UH-B is top-notch! the answered every question i had quickly, effectively, and professionally. i believe that i and my items are cared for & secured!
Kenneth R. | Online Move InThe office is very nice but not sure if “unit” floor was/is cleaned between renters. The floor tiles look dirty and are broken off/ no tiles toward the back end of the unit. Not sure if this is the normal condition? Process is not set up that I could have looked at it and compared it to another to make a choice regarding floor.
Doreen G. | First ImpressionsI don’t know anyone that would go anywhere else Plus the associate that assisted me was extremely knowledgeable and extremely helpful in the entire process
Andra a. | First ImpressionsThe staff were exstreamly helpful and professional.It was a good choice to come to uhual.
Aaron H. | First ImpressionsWe had 24 hour access but when we tried to access our unit after 10pm we were denied. After some rude responses Gm he finally gave us the access that we should have already had. We also had an issue with a leak in our unit and we made multiple phone calls and sent multiple emails to the management staff and never received any response. The front desk and truck rental staff were friendly and helpful.
Eric R. | Overall ExperienceFilled out my move in info at 4pm on a Thursday. Lock and keys were in my storage unit for me an hour later when I arrived. Very quick and easy. Unique key-code access is nice too.
Nicholas H. | Online Move InWe reserved a 10x30 online and when we got there where told that they had no 10x30 units and only had 10x20. With them knowing what was reserved they should have call me ahead of time to inform me of this and let me know. I was offered a second 10x20 unit which would have doubled my monthly payment.
Viki A. | First ImpressionsAlways friendly and very helpful staff!!!
Angela S. | Overall ExperienceHad a reservation for a specific unit but when I went to the office a different unit was put in my name. Kept it it for now but looking to find something somewhere else
Howard K. | First ImpressionsEverything works very well for me very please I will come back again
Israel R. | Overall ExperienceI needed a small truck and place for storage. Came to your office location without calling first and everything was taken care of. Belongings were then removed from storage within a month. Would highly recommend this location to family and friends.
Jean B. | Overall ExperienceVery pleased with our experience!
Crystal B. | First ImpressionsThe general manager Robert was super helpful all the time and completely understanding in tough circumstances. Really appreciated that
Anthony L. | Overall ExperienceThe gentlemen who helped me were great and accommodating
Summer K. | First ImpressionsThe staff in Colmar pa was totally helpful every time I needed anything. I would like to thank them for being so nice and helpful
joe f. | Overall ExperienceI only had a few things in my storage unit but I knew they were safe and in good hands until I found my home.
Keisha A. | Overall ExperienceThere is a bait based rat trap in my unit. I can't see how the bait is replaced when I lock the door.
STEVEN C. | First ImpressionsLoved the climate controlled 1st floor 10x10 space!
CAROLYN M. | Overall ExperienceVery convenient being able to complete the rental process online.
Stephen S. | Online Move InI have worked with the varying staff members over the years and everyone is always helpful and courteous. I have not had an issue with facility or the staff thus far.
CARLISE C. | First ImpressionsThe manager is a class act really helped me out during a tough time and I recommend anyone in this area to rent from him. Words can’t describe his willingness to help others.
Christopher R. | Overall ExperienceThe Manager, Robert at the U-haul Colmar is not co-operative. He doesn’t guide you in any way and asked me to call customer care for everything. Then why would you need a manager at each location if one has to call CC
Karunakar M. | Online Move InI've had a storage locker there. For approximately 15 years all different sizes . And every year the rent went up. Even though I've been told they don't do that but they do by the sizes. So that's something that needs to be evaluated that valued customers. Don't go up every year. Has always been very friendly staff. But after Jasmine left. It's been a different GM every year.manager for a long time.I truly feel that y'all are making a very poor decision and I would really like y'all to re-evaluate it. And I myself would come back if you move back up the street. And use that as your primary office. I also feel that in my 15 years . There's always been 100% problems with the computers. And a small line of two people can go to a long line of 10 people because the computers keep locking them out. It truly is not lack of knowledge of work in the computers. It is lack of support from administration and owners of the corporation. I truly hope you take it to heart and not only at the Colmar but every single U-Haul you fix the computers. You invest in the company. Because everyone is building around you and U-Hauls can become part of the past. if you don't just put some money back into the issues. Either way thank you for reading my feedback and I truly hope you not only do it for the valued customers but you do it for your customers in the future. Sincerely Jim runkle
JAMES R. | Overall ExperienceI think the manager is flustered with the current situation and u-haul corporation should step up to make sure everyone is taken care. The manager had forgotten the location of the storage in the map so luckily I am familiar with how u-haul has worked previously in other locations.
Sajid S. | First ImpressionsBest prices in the area! Thanks so much!
Jake P. | Overall ExperienceI cancelled my rental on 4/5 and I was paid through 4/27. I wasn’t able to move out till that day due to then due Covid19. I wasn’t given a credit for the days that I’ve already paid for and not using.
Leticia T. | Overall ExperienceI went in to rent a unit unsure of the size I needed. I was shown the different size units by your sales rep. Unfortunately, I didn't get her name, professional and extremely helpful.
Susan H. | First ImpressionsUsing autopay and having 24/7 access was terrific.
HAROLD M. | Overall ExperienceWe have been using this U-Haul facility for a few years. We have been very happy with the facilities and the staff. Very happy.
Erle S. | Overall ExperienceWe had 2 climate controlled storage areas beginning in 2014. We were able to reduce that to one about 6-9 months ago. This past weekend we were able to close out our second area. Staff were amazing!
MARILYN H. | Overall ExperienceI never had a storage unit before and here I had 2 the staff was great and I LOVED that I could go at anytime cause when you put stuff in storage you always end up needing something its 24hrs.
Jane C. | Overall Experienceoffice unexpectedly closed on day we wanted to move out but someone came quickly once we called the contact number on the front door
Jeffrey T. | Overall ExperienceCheck in was fine. Was on the second floor none left. So took about 4 hours did not know the garage doors shut off at 7 the truck was stuck in there. Called the general manager twice.
douglas c. | First ImpressionsI use this location for 7 years never a problem. Close, clean and convenient every thing you need in your extended house. Very happy
PAMELA H. | Overall ExperienceReserv. to rent a ground floor locker at the main facility in Colmar arrived told they had no room. Had to take 2nd fl. at other location.
Andrew m. | Overall ExperienceEverything about it was quick easy and convenient! The employees went out of their way to help us with everything. The facility was clean and well maintained.
CRAIG l. | Overall ExperienceKate Guckauan was amazing! She went over and beyond to help me book Uhaul and storage. Exceptional customer service.
SACHIN A. | Overall Experiencerental of storage area was handled very effectively.
Gaylen S. | First ImpressionsEverything was fine. The only problem I had at times was being able to reach anyone. Another time I waited alone in the building 15 min. until someone showed up.
DENNIS M. | Overall ExperienceThe first couple of weeks were ok. But for the last 2-3 weeks EVERY time I go by the gate is open. No access code needed. Part of what I am paying for us a secure unit. A gated unit.
Eva s. | First ImpressionsVery friendly and informative service Got me in and out quickly
DON C. | First ImpressionsCate was so very helpful she went out of her way to help me and find a good storage locker.
TOWANDA G. | First ImpressionsWell maintained.
Sarat R. | Overall ExperienceEveryone was very friendly and efficient. I was in and out in minutes. Thanks.
Janell C. | First ImpressionsTell Kate Thank you.
shawn m. | Overall Experiencegreat job!
Kathleen G. | Overall ExperienceJean the customer service was very friendly
LORI B. | First ImpressionsAll 3 girls that work there were extremely helpful, courteous and nice. Would come back just for them.
Frank S. | First ImpressionsWe have always been so impressed with the cleanliness of the units. The staff are friendly and helpful. We are already planning to use this site again. Thank you!
Robert s. | Overall Experienceliked everything about the facility. The only problem was getting a hold of some one on the phone.When my son finally got to talk to someone, he was very impressed with how clean it was. Very nice !
Kathleen G. | First ImpressionsThe location we were at had shut down without letting us know so there was no office there anymore.
Alexandra M. | Overall ExperienceVery good.
Bernard M. | Overall ExperienceThe website indicated that the facility would be open on Saturday 7am-7pm, however it was actually closed on the move-in date. The staff at a nearby location helped me check in.
CARLOS F. | First ImpressionsClean storage unit and facility. Easy access with complimentary dollies.
shawn m. | ReservationGreat service by Tina.
Vincent G. | ReservationExcellent customer service, the truck was ready when I arrived and it was clean.
Edward M.Excellent service
Linda H.outside storage unit 142 needs a better rolling door it constantly got stuck..
Sheryl H. | Overall ExperienceGreat customer service! The staff is always helpful and friendly and the facility is very clean. Thank you!
Robert s. | Overall ExperienceHave employees that know how to utilize the computer systems, employees who are competent in their work, employees who don't argue with the customer, and who can charge a card and bill appropriately.
Daniel B.Very nice and convenient.
Rashesh A. | Overall ExperienceExcellent customer service!
Patricia S.Tried to use mobile to get keys. Gave up after a while and the woman inside booked my reservation and got me the van while I was still waiting for mobile to go through. Don't push the mobile option on people until it's ready to go. If I had tried to pick up when the store was closed I would have been insanely frustrated. Please let the woman know SHE is the reason I'm happy with my service today.
Sarah J.Great personnel, friendly and helpful all the time.Thanks everyone for your courtesy I will recommend your U- Haul facility to everyone. Sincerely Cecilie Acevedo
Cecilie A. | Overall ExperienceI m satisfied
Ezazul H.The computers were down both picking up and dropping off the truck causing a total of 80 minutes of lost time. It was not the employee's fault as they were trying. Not fair to them or your customers. Very frustrating!
MaryBeth M.The U Haul rep was great! She made the entire process so easy. This is the second excellent experience that I have had at this location.
Deborah M.Very accommodating to the fact we kept the truck for an extra day. Would definitely rent again with this location in Colmar.
denise F.The employees were outstanding. The van was clean as a whistle and a pleasure to drive. 5 star rating. The whole process from start to finish was easy.
Deborah M.We were originally going to pick up the trailer at Dublin hardware store in Dublin Pennsylvania. The owner was quite rude and inform me this is just a part time job for him and if I showed up slightly late he would turn me away. It would have been more convenient but I have used the Colmar store often and it has never disappointed.
Kim H.Easy access, friendly and helpful staff
JOHN S. | Overall ExperienceWe ended up at this location when the neighboring location couldn't help us! The attendant on duty was excellent! The facility and truck were immaculate!
adrian K.Everything was great! Thanks!
Dave H.After a botched delivery from POD the associate at U-Haul made this portion of my move really easy. I was happy that he was able to accommodate my request and he was pleasant.
Nicole N.The employee was unfortunately swamped when I went to pick up the truck. I had done the quick pick up on line and yet I was kept waiting for a half an hour due to the shortage of help.
Marc M.Wasn't taken care of until 6:49 when I had a 6:00 pick up. Was given a 24 hour rental, then received a phone call at 4:00 the next day telling me to bring my truck back now because someone else needed it. No credit given, still charged full price but didn't receive a full service. Very disappointed, angry and will most likely not use UHaul again.
Michael D.We used this facility for years. We never had a problem and it was always clean and well kept.
GENE M. | Overall ExperienceEveryone was very nice and we had no problems with the rental but it smelled really bad inside! We had to drive with the windows open the whole time. I was worried that the stuff we were moving would smell from being in the van.
Karen M.Your all great!! Thank you.
James C E.Location and worker was great. We initially tried to do the pick up through the ap, which went smoothly up until the point of ‘live verification' of the headshot and license. The ‘asking for an alternative contact' portion was confusing. It could be better explained that it's just for the account - it makes it sound like they're going to call that person to confirm your identity. We finished checking in, inside the store and the person told us an alternative was in the account already and explained what that step was.
Tyrone B.Great worker
Mark Allen B.When I rented the Uhaul it was on 9/16 of a tank. When I returned it it was on Full. There was no thank you or reimbursement for the extra gas. I've rented in the past and been reimbursed for extra gas. The whole experience was a true nightmare.
Jen S.It was horrible.. they didn't have my tow dolly at my location in Horsham.. so I went to another location to get it.. then when I tried to return it to Horsham they said they couldn't take it back.. I told them I was leaving it their and it was uhuals problem.
Alan W.I wouldn't recommend this facility to ANYONE that doesn't want their possessions to become infested by mice or rats. I had no idea the necessity of storage insurance. I threw almost everything away.
MINGO I. | Overall ExperienceExcellent customer service. Very polite.
Karla B.VERY NICE LADIES THAT ASSISTED ME AND VERY HELPFUL
laurin S.Very happy with U-haul.
BOBBIE S. | Overall ExperienceOriginal location 2111 Bethlehem Pike was a “0†score. I wasted 1 hr going thru 9 of 10 U-Haul.com steps to dispatch the vehicle only to find that the absent site manager had failed to place the van keys in the lock box. Very disappointing, I won't forget this frustrating failure by U-Haul.
James L.The truck was fine, but I had ordered furniture dollies online. They do not have them. Apparently most locations do not have them. So, then why are they available on the website. It made the move much more difficult. Had we known, we would have made other arrangements. It will now be hard to trust this company.
Debra M.Great service
Deb M. | Overall ExperienceIssue may not have been locations fault but corporate problem! The check in process was not clear. I was not able to pick up my vehicle at the reserved time because there was no code given to access the key safe. I had to delay my plans until the next day when I could get in and speak to an actual person. I tried to call customer service several times and sat on hold for almost. A half hour!!
John W.Helpful and friendly associates
emily a. | ReservationNA
Hakeem C.First the rep opened the door and hit the truck parked next to the one I rented- dinging both of them. I didn't get a credit for the dolly I didn't use. The transmission was slipping which made driving at normal speeds difficult. Then you try to say I scratched your truck when there is no way possible that happened! I have rented from I haul for years but after this experience I just don't know if I will again
Maria D.Reserved a truck in advance. Was rented out from under me.
Michael D.Truck did not have the dollies in it, and Jane had to find them to put them in. Also, previous customer returned truck with only an 1/8 of a tank of gas, but Jane took care of it, and I got a credit for the missing fuel, which I did put into truck prior to returning it. Customer se5vice at this location is very good!
Cindy M.This was a terrible experience and I can't even document all the issues I had because this comment section is too small. I would not recommend this location or uhaul to anyone I know. Horrible!!!
john h. | Overall ExperienceThe people who were at this location are awesome!! I've rented several times and they are all friendly and helpful. A Great team !
vicki P.All good thanks
Andrew C. | Overall ExperienceVery accommodating group, good job.
John T.