Customer Reviews for U-Haul Storage of Bristol

2975 W State St   Bristol, TN 37620
(@ Hwy 126)

(423) 968-1739

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(423) 968-1739

2975 W State St
Bristol, TN 37620
(@ Hwy 126)

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
2.0

We were customer for almost 2 years..during those years we saw numerous managers come and go,several issues with the facility for example lighting struck close by or possibly even the building which resulted in the system to crash and the units to not be secure for several weeks or months,our keycards stopped working,even though we paid extra for access 24 hours during this time we only had access during office hours and 2 times shortly after the problem was "fixed" we accessed our unit after 7 pm and the police showed up thinking we were robbing the building..we moved out several months ago into a different facility where we don't have to pay for 24 hr access and still have security and I turned my keycard into the manager and told him we had moved out the day prior to my rent being due and was told he had put us in as moved out but you all have continued to call email and send letters about rent for a unit we longer have..

Amanda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura S.  |  Overall Experience 
Rating:
5.0

they help me alot

Betty G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicki D.  |  Online Move In 
Rating:
2.0

We've had a challenging experience with U-Haul throughout our move. Mandy was fantastic! She was very helpful trying to solve a problem that was complicated. However, when we arrived at U-Haul months earlier our reserved unit was not available and the only available option was more expensive The then manager gave us a discount that is no longer valid and we are now being charged more. we are offered a free month rent to compensate this however the start date is different and essentially is only 10 days free. I am waiting on a call back from Joel this store's manager where hopefully we can resolve this issue.

Andrew E.  |  Overall Experience 
Rating:
5.0

Staff was awesome.

Richard R.  |  Overall Experience 
Rating:
5.0

The staff was friendly and showed me different size storage units and gave me the prices after I made my choice he took me to the storage unit and showed me that I could drive up to unload near my unit and

Nona S.  |  First Impressions 
Rating:
5.0

I was really glad to have them so close to me to put my furniture and personal things at, until I can find a place to leave at

Betty G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
4.0

The staff was pleasant and helpful but appeared understaffed. I needed help and it appeared only one person was doing everything. I would use U-Haul again because it wasn't 100% smooth but it was very close.

GARY V.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Kim F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank B.  |  Overall Experience 
Rating:
5.0

Location had holiday hours which made checking in convenient. Staff was very friendly and helpful.

Cori T.  |  Overall Experience 
Rating:
2.0

Facility was clean and accessible. Customer service was very poor on multiple occasions.

Cody A.  |  Overall Experience 
Rating:
5.0

I had a great experience yesterday. Moving sucks, it's nice to know someone wants to make it as easy as possible. Thanks guys!

SASHA S.  |  First Impressions 
Rating:
5.0

Fabulous experience

Tony & Barbara S.  |  Overall Experience 
Rating:
5.0

I was never to this location. My pods were delivered here. However, I had to call this facility several times regarding my pods; and, I spoke with Dan. Dan was always knowledge, helpful, and polite

BONNY W.  |  Overall Experience 
Rating:
5.0

Unit was very clean the staff was very friendly and helpful ! Would highly recommend this uhaul to anyone.

shane p.  |  Overall Experience 
Rating:
5.0

The manager Danny was a pleasure to work with & was very helpful not only with my Uhaul rental but also with the storage unit i needed. He is a real asset for your company.

David F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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