Customer Reviews for U-Haul Storage of Cedar Falls

51 reviews

6110 University Ave   Cedar Falls, IA 50613

(319) 268-0471

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(319) 268-0471

6110 University Ave
Cedar Falls, IA 50613

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Seth B.  |  Overall Experience 
Rating:
3.0

Had some issues getting auto pay set up and it was difficult getting in contact with anyone. Also issues with cancelling unit. I called to confirm my request was received. It was, but nobody fulfilled my request until I called to make sure it was.

JEREMY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nayelee M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan H.  |  First Impressions 
Rating:
3.0

Interior storage units not well marked from outside when driving around to find. Was given access code & storage locker # but was not marked on outside of door. Was told there would be a lock inside, not true. Had to go get own lock.

Chris W.  |  Online Move In 
Rating:
2.0

My storage unit leaked water the manager wouldn't not speak to me or inspect my unit. When I went to check out of my unit I found he had made his own rules for check out that are not listed online or printed anywhere but required by him before they will cancel your unit.

Karen A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cole S.  |  First Impressions 
Rating:
5.0

The main office staff ( Eric J.) has been extremely helpful, patient, efficient and friendly, thank you! In general, it would be great for the company to: 1. Have office hours at the facility itself 2. Inform customers before first visit to the unit that there is a temporary lock ( I needed scissors to cut it, and did not have it with me) 3. List a helpful phone number at the facility (gate, maybe)

SIMONA B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol E.  |  First Impressions 
Rating:
4.0

Overall a good experience except the lock bar was improperly installed so door did not totally close shut down to ground ..i had called at least 2 times to have it fixed when we first rented it and also contacted u haul by email about the problem and it was never fixed the whole time I rented it. Should have received some sort of refund as I moved out over a half month before rent was due again

Sue B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher J.  |  Overall Experience 
Rating:
5.0

Had a clean, convenient, large unit for us. Drive up access.

Mike m.  |  Overall Experience 
Rating:
4.0

Only complaint was no pro-ration on my last month. My son moved out 5/25 and i was billed 5/20 - so, basically the unit was empty for 3+ weeks but overall it worked out given the circumstances we had to deal with. Thanks.

Mike O.  |  Overall Experience 
Rating:
5.0

The UHaul Storage on University in Cedar Falls is convenient to the UNI campus. It is well maintained; our unit was very clean. The facility is secure with access needing a key card. My only suggestion is that signage on University makes it harder to find the entrance.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brad b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
3.0

At check out they said I needed a picture of the unit. Nobody said that any time earlier. On phone they said they would do a walk through. So it cost me an extra trip back to get a picture. Kind of stupid.. Last min.. Crap..

Mark P.  |  Overall Experience 
Rating:
5.0

N/A

Kyle N.  |  Overall Experience 
Rating:
5.0

Good

Jim H.  |  Overall Experience 
Rating:
2.0

The storage unit was great. It was very helpful. The part of my experience I did not enjoy was the customer service. There was none.

Keith S.  |  Overall Experience 
Rating:
5.0

Your store goes the extra mile to make things work during a stressful time. You understand how important good customer service is, and practice it. No attitudes here. You can tell this is a well run!

julie p.  |  First Impressions 
Rating:
5.0

Everyone was very professional, helpful, and friendly. I just relocated this area and they made me feel very welcomed.

Elizabeth K.  |  First Impressions 
Rating:
5.0

The woman who helped me was gracious, welcoming, and helpful, and I felt happy to have chosen UHaul for a storage area.

Barbara M.  |  First Impressions 
Rating:
4.0

Very happy with the service

Bruce C.  |  First Impressions 
Rating:
3.0

Renting storage space via website never states you HAVE to visit a U-haul store in person to finish the process. Online ordering is complete waste of time...just call instead!

Jon S.  |  Reservation 
No reviews have been submitted for this location.

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