Customer Reviews for U-Haul Storage of Clackamas Town Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Clackamas Town Center
Brian F. on
Great sales staff!
Nicole I. on
Terrible And rude customer service.
Christina W. on
Customer service lacks. Could stand there for 20 minutes to wait for a key. They don’t seem to care
Sammy G. on
At the last minute during pickup, I opted for a larger truck and they were happy to help me.
Ernesto M. on
None, great service
Lyle P. on
The computer seemed very slow. Otherwise, a great experience.
Isha T. on
While I was a little concerned with the gas level and the exuberant amount they wanted to charge me (said the was not at the same level when I returned it and wanted to charge me $7 -- it was waived), my experience was beyond satisfactory! Sandra helped me check-in, and another rep with whom I spoke to on the phone (sorry, I didn't get your name) made my entire time there quick and easy. Sandra even took time to explain the options and prices if I wanted to store my items at their location. I would definitely recommend this location.
Jonathan D. on
Good equipment, straightforward service and efficient systems in place to rent! Thank you Jonathan
Maya J. on
Your employee did not explain the charges to my card and gave me false information on it. Your advertising says "$19.95 in town!" And somehow you guys managed to charge me over $100. I will seriously NEVER rent from here again.
Steve M. on
The associates were professional, fast, friendly! Great experience!
Scott F. on
Went smoothly - thank you.
Elizabeth B. on
Make sure the containers are stored in a bug free location and protected from water damage. Ship the boxes to the U-haul location nearest home. I would NEVER recommend u-haul to anyone and will be going out of my way to make sure the entire U.S. knows what awful service U-haul provides.
Carlton H. on
5 ?? service from Carl! My third time to rent equipment there and He keeps me coming back.
Carlton H. on
Carl gave us great service!
CARLTON H. on
Carl provided superior customer service!
Marc M. on
I normally rent from this location, they are always well stocked with multiple different vehicles and trailers. The only issue if you'd say that was the guy who was taking care of my return of my rental was pushy and when asked if I had any problems an I told him the rolling door kept getting stuck open didn't care. I may think of a different company or location for my future rental needs.
Carsten J. on
Kyle was very helpful getting my trailer ready. He identified a safety concern with my vehicle's hitch and was able to remedy it on the spot.
cary K. on
Was closed when we dropped it off
Jennifer T. on
Customer service was great Only complaint is how you charge for the mileage. Unforeseen things can happen and make you have to take a different route and end up costing more than you planned. I could of rented a vehicle from enterprise or budget for the same price
Gary R. on
Jonathan and Carl were awesome. Everything transacted quickly with very clear instructions. I'm glad I only had to drive a few miles, I expected mileage charge but it was much more than I anticipated. Otherwise, quick and convenient with cool dudes behind the counter.
John M. on
Excellent service, thankyou!
Zachary P. on
Super nice staff!
Billy F. on
Good attitudes in the rain
Diane S. on
Dropping off the truck in Monmouth was a bit of a challenge afterhours. I couldn't figure out your afterhours checkin process and had to call customer service for help and she ended up having to do the checkin for me. Couldn't find their dropbox. Raining at 11:30 at nite running around their parking lot in the dark (no lites) was also a bit of a challenge as well. After all of this Monmouth charged my sisters account an extra $90. which has been adjusted for after calling U-Haul about this. They charged us for an extra 2 days plus for going 10 miles over which probably developed as extra miles trying to find Monmouth in the middle of the nite. Really not a pleasant experience at the end.
Edward G. on
We've had nothing but good service from U-Haul of Clackamas Town Center. Any time we've needed to rent we go to this location.
Jeremiah J. on
Lady who helped me out was fast quick and efficient
Samantha M. on
The building had many people waiting in line periodically, but they were helped with different things while others were being helped. It might have been nice to have more employees to help customers. The owner Carl was incredibly nice and informed.
lennie M. on
It takes way too long to do the process. Long lines and too much paperwork. Not a good experience. Nice people doing the customer work, but I can see the frustration on their faces bc of what I mentioned above.
Carlton H. on
Carl provides superior customer service!
stuart V. on
When trying to check my van for an after hours drop off, I had difficulty completing the transaction and couldn’t finish. I’ll called Monday morning and spoke with an employee explaining what has happened and asking to have the “convenience†fee. She said she would return my call later that morning and I did not get any call. It’s frustrating to go through this process having difficulties late at night at and then be charged a “convenience†fee.,, as a 15 year customer, there was no convenience in this for me. Possibly time to shop around.
june M. on
Every thing was great!
Alexander W. on
Gave me a furniture dolly instead of hand truck. But overall an easy pickup.
Wayne W. on
Arron and Carl exceeded my expectations. Very professional and accommodating. Highly recommend this Uhaul facility.
CARLO S. on
Thank you for the many years I have used your facility. I may need you again in the future.
Carl E. on
I can't say enough how professional the personnel at this location were. I had a fuse problem and it was taken care of in less than 5 minutes. I will come back and recommend this location
Eric P. on
The manager was amazing help. We had a bad day and he was nice and friendly. Thank you so much.
Matthew A. on
Carl (title on name tag said owner) , who assisted me was very rude to me, with other costumers, and to employees. His employees were friendly and helpful. I hope he was having an off day and this is not common practice. The trailer I rented looked like it didn't get serviced often, had damage all over, shackles were worn and sloppy, and the ratchets worked very poorly. I wouldn't recommend this uhaul for the owners poor customer service and the run down equipment I was rented.
Ryan W. on
Vehicle was clean, pickup/dropoff were straightforward
JESSIE P. on
It took a little while just because they were pretty busy. Other than they it was good experience.
Marvin C. on
I did not appreciate getting the last minute notice that I had to go to a different location to get my trailer
Wendy T. on
The Employees were very pleasant and helpful
MARCIE W. on
Reimburse people for their efforts to help you.
Thomas W. on
The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
carl D. on
Excellent service all around. Quick and friendly check out. Quick and friendly check in. Van was in great condition and the entire moving experience went very smooth
joann G. on
they where even open during the thanksgiving holiday, that is the time I was moving and I run out of boxes they are only place open.
Thomas W. on
There were only two agents on duty which made the wait to turn in a truck way too long. Also the on-line reservation/information website ti not very user friendly. An option to choose a full service location rather than a gas station, etc for pick up would be a start.
Joey F. on
I was charged for an extra day for returning the trailer one hour late. I called and let them know I was running late and they said it wasn’t a problem then charged me double.
Dirk D. on
Make sure you fill up the gas. If you leave it under 1/4 tank they will change you an additional $50.00 fee. My bad.
Heidi S. on
Nothing A+
Joelle M. on
Rude and unhelpful. We went somewhere else.
herbert T. on
I would recommend this site to all.
Gemechiss R. on
You render best customer service!
Joelle M. on
I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.
Dolly L. on
Very nice people!
Stephen C. on
If this was the last U Haul on the face of the earth, I would not rent from this location. These people are liars, unethical, cold hearted and evil!!! Wow!! I cannot believe they are still in business. Save yourself a ton of grief and rent from Haxton's Canvas & Upholstery on Hwy 212. The owner, Lynn Haxton, is the sweetest, kindest, most helpful and most honest person ever.
DeJai D. on
Entered the store and there were no staff to assist me, must have waited about 10 minutes before someone came in from the back room/outside. Got about 30 - 40 bugs bits from using this truck and went to ugent care for treatment and was treated badly when I told them about my experience. They didnt even say they were sorry; just said you need to talk to the people you rented from. Mad me feel like I wasn't being listing to, rather just wanted to get me out of the store. What about the bits and my medical bill? Asked them to at least clean the truck cab so that no one else had to experience went went thru.
Tabitha E. on
Mention a lock is required to lock the door of the back storage area to first time renters/movers. Thanks!
Karen P. on
Fast, accurate, professional service.
Robert L. on
The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Raul V. on
Thanks
JOAN B. on
The gentleman that waited on me was very nice. He made it easy for me.
robert w. on
Good Folks
Alan C. on
Manager and employees are friendly and helpful.
Loretta J. on
Waited most of the time just to pay for my storage 🙁
William l. on
Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
Kasheeve W. on
Good team they will take care of you.
JON W. on
Great customer service Everytime I go in
Tyler G. on
Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Erika S. on
They were really nice and I had a great experience. I'd use the Uhaul box again.
Derrick M. on
Great
jennifer b. on
This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
Darlene B. on
The largest unit was 10x10x11. I needed a bigger unit than that.
Raul V. on
The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Emily M. on
Thanks for all the customer support with our complicated Ubox order!
Emily M. on
Thanks for all the customer support with our complicated Ubox order!
JOLLENE B. on
I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
mary t. on
great storage and convenient
IXKRA E. on
I’m a satisfied customer.
MJ D. on
Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
Maureen M. on
regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
mary t. on
Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
barbara J. on
I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
Karen H. on
Thanks
Alex B. on
I was given the wrong information about what I was actually getting.
lyla m. on
All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
Dan E. on
Competent; service-oriented; efficient; reliable; careful; and, expert movers
hallie s. on
Easy and helpful, thanks!
Martha h. on
Very friendly and convenient
Carey S. on
I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Cindy G. on
Great customer service
jonathan g. on
Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
Steve M. on
The computer system was down frequently. Otherwise all went well.
TIFFANI J. on
McKenzie was awesome!!!
JEANINE R. on
Thank you for keeping my belongings safe and secure for the last three years.
Carol A. on
The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.