Customer Reviews for U-Haul Storage of Clackamas Town Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Clackamas Town Center
Samantha M. on
The building had many people waiting in line periodically, but they were helped with different things while others were being helped. It might have been nice to have more employees to help customers. The owner Carl was incredibly nice and informed.
lennie M. on
It takes way too long to do the process. Long lines and too much paperwork. Not a good experience. Nice people doing the customer work, but I can see the frustration on their faces bc of what I mentioned above.
Carlton H. on
Carl provides superior customer service!
stuart V. on
When trying to check my van for an after hours drop off, I had difficulty completing the transaction and couldn’t finish. I’ll called Monday morning and spoke with an employee explaining what has happened and asking to have the “convenience” fee. She said she would return my call later that morning and I did not get any call. It’s frustrating to go through this process having difficulties late at night at and then be charged a “convenience” fee.,, as a 15 year customer, there was no convenience in this for me. Possibly time to shop around.
june M. on
Every thing was great!
Alexander W. on
Gave me a furniture dolly instead of hand truck. But overall an easy pickup.
Wayne W. on
Arron and Carl exceeded my expectations. Very professional and accommodating. Highly recommend this Uhaul facility.
CARLO S. on
Thank you for the many years I have used your facility. I may need you again in the future.
Carl E. on
I can't say enough how professional the personnel at this location were. I had a fuse problem and it was taken care of in less than 5 minutes. I will come back and recommend this location
Eric P. on
The manager was amazing help. We had a bad day and he was nice and friendly. Thank you so much.
Matthew A. on
Carl (title on name tag said owner) , who assisted me was very rude to me, with other costumers, and to employees. His employees were friendly and helpful. I hope he was having an off day and this is not common practice. The trailer I rented looked like it didn't get serviced often, had damage all over, shackles were worn and sloppy, and the ratchets worked very poorly. I wouldn't recommend this uhaul for the owners poor customer service and the run down equipment I was rented.
Ryan W. on
Vehicle was clean, pickup/dropoff were straightforward
JESSIE P. on
It took a little while just because they were pretty busy. Other than they it was good experience.
Marvin C. on
I did not appreciate getting the last minute notice that I had to go to a different location to get my trailer
Wendy T. on
The Employees were very pleasant and helpful
MARCIE W. on
Reimburse people for their efforts to help you.
Thomas W. on
The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
carl D. on
Excellent service all around. Quick and friendly check out. Quick and friendly check in. Van was in great condition and the entire moving experience went very smooth
joann G. on
they where even open during the thanksgiving holiday, that is the time I was moving and I run out of boxes they are only place open.
Thomas W. on
There were only two agents on duty which made the wait to turn in a truck way too long. Also the on-line reservation/information website ti not very user friendly. An option to choose a full service location rather than a gas station, etc for pick up would be a start.
Joey F. on
I was charged for an extra day for returning the trailer one hour late. I called and let them know I was running late and they said it wasn’t a problem then charged me double.
Dirk D. on
Make sure you fill up the gas. If you leave it under 1/4 tank they will change you an additional $50.00 fee. My bad.
Heidi S. on
Nothing A+
Joelle M. on
Rude and unhelpful. We went somewhere else.
herbert T. on
I would recommend this site to all.
Joelle M. on
I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.
Karen P. on
Fast, accurate, professional service.
Robert L. on
The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Raul V. on
Thanks
JOAN B. on
The gentleman that waited on me was very nice. He made it easy for me.
robert w. on
Good Folks
Alan C. on
Manager and employees are friendly and helpful.
Loretta J. on
Waited most of the time just to pay for my storage 🙁
William l. on
Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
Kasheeve W. on
Good team they will take care of you.
JON W. on
Great customer service Everytime I go in
Tyler G. on
Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Erika S. on
They were really nice and I had a great experience. I'd use the Uhaul box again.
Derrick M. on
Great
jennifer b. on
This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
Darlene B. on
The largest unit was 10x10x11. I needed a bigger unit than that.
Raul V. on
The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Emily M. on
Thanks for all the customer support with our complicated Ubox order!
Emily M. on
Thanks for all the customer support with our complicated Ubox order!
JOLLENE B. on
I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
mary t. on
great storage and convenient
IXKRA E. on
I’m a satisfied customer.
MJ D. on
Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
Maureen M. on
regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
mary t. on
Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
barbara J. on
I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
Karen H. on
Thanks
Alex B. on
I was given the wrong information about what I was actually getting.
lyla m. on
All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
Dan E. on
Competent; service-oriented; efficient; reliable; careful; and, expert movers
hallie s. on
Easy and helpful, thanks!
Martha h. on
Very friendly and convenient
Carey S. on
I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Cindy G. on
Great customer service
jonathan g. on
Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
Steve M. on
The computer system was down frequently. Otherwise all went well.
TIFFANI J. on
McKenzie was awesome!!!
JEANINE R. on
Thank you for keeping my belongings safe and secure for the last three years.
Carol A. on
The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.