Customer Reviews for U-Haul Storage of Clackamas Town Center

Even after acknowledging I had previously rented trailers from U-Haul, the staff refused to understand that I was familiar with the concept of towing, and that I did have the correct tow ball size and other equipment in which to tow. The whole process was a bit condescending and insulting.

Employee Sandra (?) was very nice and helpful.

The truck smelled so badly like Febreeze my husband and son had to ride with the windows down the whole time. They said it smelled like someone threw up in the truck and they were trying to cover it up. I would have had to cancel my reservation, due to the SMELL, if my guys couldn't drive it for me. I am highly allergic to the chemical shitstorm that was in the truck and even had to wash their clothes and had them shower as soon as they got home. THAT WAS WITH THE WINDOWS DOWN THE WHOLE TIME! The odor should not attach to everything around it. The store was also SUPER clean and stunk like cleaner. Smelly cleaners are not more affective than less smelly cleaners.

The staff were excellent. I will recommend this location to everyone who needs to move.

give people who use a lot of miles at discount on the mileage rate

Nothing. Keep up the good work

Had a reservation but had to wait a longer than normal time to be acknowledged and helped. This is not usual for this location but was disappointed today. Also the system showed 1 mile less than on the actual vehicle meaning I paid an extra 1.09$ for it. System should match the vehicle.

Iyke helped me and was great and he was very helpful.

Everyone at this location was extra helpful and a pleasure to deal with

There was a bit of dirt still in the trailer and a few dents in the fenders that weren't marked

Don't make any changes, the team went out of their way to make it an easy pick up.

cerbisium is that lens

Great Customer Service

Everyone was knowledgeable and professional. The service was excellent. The equipment was to notch!

This location was amazing! My reservation got messed up and they were able to accommodate me after all the mixup with no problem. The staff was friendly and very helpful

Great job - easy to use & I had no problems checking it back in!

Not a thing everything is perfect with what you do

Give Sandra a raise in pay! She is the main reason I go to this location to rent equipment. She is always at the top of the customer service game.

The employees are extremely knowledgeable. They helped me get the correct ball hitch for my vehicle and helped with a wiring issue so that I could rent the trailer that day. Great, great service.

There were drug users parked in the customer parking area. There were discarded used needles on the ground near my vehicle which is very dangerous.

Super friendly staff

I rented a larger open trailer with a ramp because I needed to move a lot of household stuff. My wife and I are both over 77 and we over estimated how much we could do in a day. So we were a little late returning it expecting to pay for an extra day, but they waived the waived the extra charge in an act of grace. Thanks from a customer for life!

Great service.

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The staff, Felix who checked us out and the young woman who checked us in, were fabulous. The van we rented was new and in excellent condition.

I was charged for furniture pad rental when I purchased 24 moving blankets... This charge is incorrect and frustrating

The headlights on the truck I rented produced poor lighting. Overall the truck was clean but the maintenance needed. The breaks need adjustment, the run-boards (side panels below the box) needed repairs.

I like the two step security

The Uhaul truck I rented was not accessible. The lock would not open for the self pick up option. I had to drive to another location after wasting an hour of time. Looking at my bank statements, it looks like after all of this Uhaul charged me 3 times..... terrible, I see one pending refund on my credit card, two charges on my credit card, and an additional third charge on my debit card. I was very confused through the entire process. Please make this right and reach out to me. I want to make sure I was only charged what I owed....

Offer free coffee while they get signed up.

I was supposed to receive a discount due to inventory issues at the Sandy/Portland Location. Brad informed me my rental would be $173.00. When I paid, my rental fee did not include the agreed upon discount price. I paid $243.00. Extremely unhappy that I did not receive agreed upon rental fee. Need to be able to get refund for difference in agreed upon rental fee.

everything was taken care of in a professional and timely manner.

My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.

I have never had a better experience both renting and returning a U-Haul. I used to dread this time. But I was in and out so fast and the employees were quick, friendly and knowledgeable. Five stars!

Staff were friendly, helpful.

U-Haul as a company needs to improve their system. Trailer was ordered at the Sherwood, OR dealer on Monday for a Friday pick up. They were going to have a one-way trailer located and notify me. I was never notified. I called the day before it was to be picked up. I was told the trailer would be at the Columbia Blvd. dealer. Minutes before pick up, I received a call from U-Haul to let me know the trailer was at the Happy Valley dealer. My son-in-law was picking up the trailer on his way to our house, coming from the Seattle, WA area. I did not appreciate all of the run around and wasted time, and fuel to pick up a small 5' X 8' covered trailer. U-Haul also had the wrong trailer reserved and the pick up time was wrong. Not happy with U-Haul. This does not reflect on the independent dealers, the problem is U-Haul corporate. My one mistake was not jotting down the young lady I spoke to from their call center. Very, very disappointed with U-Haul.

Great people as usual. Far better server than the Gresham UHaul.

It is ridiculous that you charged me an additional $6.38 for gas when my total mileage was 8 miles! Your gas register is not sensitive enough for small miles and you shouldn't penalize customers for small hauls. That was in addition to the $5.52 you charged separately for miles. Gives U-Haul a poor reputation. I also was very disappointed to have wasted a 1/2 hour setting up a contactless experience the night before only to have to repeat the entire process in person once I arrived. When I couldn't find the vehicle on your property easily and had to go inside, your rep said it would be easier just to re-do it. Makes no sense.

truck was I need of wipers

I reserved a moving truck and tow dolly over a month in advanced and everything went great for picking up the truck early that morning and was going to pick up the tow dolly a few hours later once we were packed, 30 minutes before we were about to get the tow dolly they called and said they no longer had one available for us, I was extremely irritated because we were moving out of state and the only tow dolly they had available was an hour away in the opposite direction. I voiced how irritating it was because I had reserved so far in advance so that this wouldn't happen. Over an hour later (after we were wanting to already be on the road) the lady called back and said they have one available at the happy valley location for us. My husband went over there to pick it up and when he got there no one had a clue what he was talking about and said they have no tow dollys available. He then told them he was told to come there to get one and the front desk lady called the back and found out they actually have 4 available. To say we were disappointed in the lack of communication between both locations we dealt with was an understatement and because of this we will no longer use uhaul.

I explained to the attendant that I had to drive the truck from Washouga Washington over to that location, and I waited to fill the truck up with gas just before I got there, and the gas station did not have any working pumps. I had only use the truck for 35 miles. So the truck was on just over 3/4 of a tank and I explain to her about the gas station and asked if she could give me a break and not charge me so much for the gas and she was very unsympathetic and would not budge. I had an 80 year old friend follow me all the way over there from Washouga which is about 35 miles in the pouring rain in traffic just to get the truck to that location which I promised you haul that I would do. I don't feel like I should've been charged almost $40 for 4 gallons of gas. That is just not good customer service.

Delightful and easy to make the rental and return it

Great service. I felt well taken care of. Highly recommend.

Fully online trailer rentals. People using an online sign in could be qualified for safe hook ups and show photo online when done.

The delivery driver for the Uboxes was very professional and a very careful fork driver, she did a great job on both delivery and pickup. One of the boxes was newly made BUT THE OTHER HAD SOME ROUGH SPLINTERY EDGES THAT DID GET CAUGHT ON our clothing as we entered and exited the unit.. All in all very convenient.

The truck was smoking quite a bit, I wonder if it needs a tune up? I was 100% pleased until I got the final bill. The total amount was very reasonable but the two $1 service charges just pissed me off! Just price the service appropriately and you won't leave customers with a bad taste in their mouth!

Price was not the same as I was verbally told when uhaul contacted me originally due to not having the truck size requested. I was charged near $500 total between two locations when it was stated $322 for two 10' trucks and one tow dolly. Communications between corporate and stores would be greatly appreciated as this was a big inconvenience having to pay more than discussed and having less height and length.

Since I have moved here I have had to rent a van to get furniture to my new place. I used a van 11/1 for 2 hours max and today my credit card is being charged $150 bucks fir an accident that apparently happened today at noon. So up until this event I would have recommended this location. If for some reason you think I did something to this van then contact me or show me the day I rent or not 24 hours later. The email specifically states the accident was 11/2 at 12:15 pm I was home all day and rented this van 11/1 Watch out people!!! These guys are trying to rib ya!!!

Inside windshield cleaner. Sun glare was bad. I stopped, got some Windex and paper towels, and hurray I could see the road better. The dark color of the dash didn't help. 😊

Generally speaking 2 out of 3 people seem to be aware of the list surroundings but when I follow the steps of social distance and another customer walks up and gets help after I've been waiting 10min on a blue spot and watch the other customer get help when I've been patiently waiting I find it irritating. And rude because the other customer saw me noticed and didnt say anything.

They are making illegal withdrawals from my account

Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.

This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!

Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!

Great help

I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!

Everyone was great . Sandra was especially helpful

rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .

i would recommend this u-haul to anyone.

Great staff, very helpful, professional,made you feel at home.

Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.

Thank you for the many years I have used your facility. I may need you again in the future.

The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th

Rude and unhelpful. We went somewhere else.

I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.

Fast, accurate, professional service.

The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil

Thanks

The gentleman that waited on me was very nice. He made it easy for me.

Good Folks

Manager and employees are friendly and helpful.

Waited most of the time just to pay for my storage 🙁

Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.

Good team they will take care of you.

Great customer service Everytime I go in

Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.

They were really nice and I had a great experience. I'd use the Uhaul box again.

Great

This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.

The largest unit was 10x10x11. I needed a bigger unit than that.

The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.

Thanks for all the customer support with our complicated Ubox order!

Thanks for all the customer support with our complicated Ubox order!

I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.

great storage and convenient

I’m a satisfied customer.

Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!

regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,

Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!

I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~

Thanks

I was given the wrong information about what I was actually getting.

All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!

Competent; service-oriented; efficient; reliable; careful; and, expert movers

Easy and helpful, thanks!

Very friendly and convenient

I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.

Great customer service

Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.

The computer system was down frequently. Otherwise all went well.

McKenzie was awesome!!!

Thank you for keeping my belongings safe and secure for the last three years.

The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.