Customer Reviews for U-Haul Storage of Clackamas Town Center

Rating:

5.0

nothing

Rating:

5.0

When using the app to return the truck it is a little confusing to know where to park the truck. Also if there were a way that walks you through turning on location services on iPhone. The instructions are not clear.

Rating:

5.0

Uhaul employees always happy to help with locker concerns. Same for renting a moving van. Everything went smoothly to move out of my storage unit after being there for over 3 years. Good price on van rental.

Rating:

4.0

Overall, very happy with this store, very friendly, with top notch customer service and very professional with what they do. Repeat and loyal customers should be given a break on late fees and mileage. Overall cost of rental is sufficient, no need to throw extra fees, mileage etc.... Especially when there is a multiple days on the rental.

Rating:

5.0

Give everyone a raise

Rating:

3.0

Overall great experience.

Rating:

5.0

On the bike trailers get a receiver that can titen up on the ball more so there isn't so much slop in the hookup. Towing empty is very noisy from the slack in the hookup. But it did tow fine with the bike in it.

Rating:

1.0

Learn how to treat people !!!

Rating:

5.0

The man who helped me, check in and out, was excellent!! Knew his stuff, personable, friendly, efficient, and made my in store experience the very best I've ever had.

Rating:

5.0

Every single employee I dealt with or spoke to at this location were incredibly helpful and friendly. I came away really impressed with the customer service at the Clackamas Town Center location!

Rating:

5.0

Friendly and helpful staff!

Rating:

5.0

The guy who helped me at pick-up was complaining to me about his colleague being lazy. May be true, but was a bit unprofessional. Drop off was amazing. So efficient and easy!!! Very nice employee.

Rating:

5.0

Guys here are always helpful and fast. Great crew.

Rating:

4.0

Jonathan went above and beyond helping me find a new storage unit.. I had a “do not rent” to this individual for whatever reason, and Jonathan helped solve the problem. Thank you muchly to Jonathan for all your help.

Rating:

4.0

The vehicle not cleaned on the inside when I picked it up. In fact, there was a nasty pair of underwear in the middle seat. That was disgusting. Both associates I pointed this out to made no comment or apology. The one I gave the nasty thing to simply told me to "have a nice day". If I hadn't needed the truck right then, I would have cancelled the whole thing!

Rating:

1.0

They quoted me a price which changed the week before my move. The day before delivery we called to confirm and they said they don't deliver to our town which I made sure of when I scheduled. So this ended up costing 5k more to get our stuff. I will be notifying better Business Bureau. This was a nightmare and I Will never recommend or use U-Haul again in my life. They should be ashamed of this transaction.

Rating:

3.0

How about making sure the gas tank is atleast halfway full instead of an 1/8th of a tank so that way customers don't have to immediately fill it when they reach their destination before leaving again. Ridiculous.

Rating:

5.0

Excellent customer services 👌

Rating:

4.0

Extremely pleased.bill the general manager took care of everything.this is the only store I use.cant say enough about the service.well done gentleman.

Rating:

5.0

Great customer service

Rating:

5.0

Great service from the delightful young man who assisted me with obtaining my truck !

Rating:

5.0

Quality service of needs. Thank you!!!!

Rating:

5.0

NA

Rating:

5.0

I always rent from here and it's the best. Quick, easy and everyone helpful and friendly.

Rating:

3.0

I was a first time customer and got NO instructions on the truck, I needed instructions

Rating:

4.0

Be more upfront about costs. Everything should be laid out at the beginning. I shouldn't have to find out after the fact that I have to pay a delivery fee and another fee for whatever else you want to charge. But overall the experience was great and I would likely go the same route next time I move.

Rating:

5.0

Not only was it a quick check in and check out process but the staff was very friendly and professional.

Rating:

5.0

I had this storage unit since January 2020. I had automatic bill pay each month but the card on file was no longer good. I called and it was corrected

Rating:

5.0

N/a

Rating:

1.0

I reached out to get my four containers delivered that have been in storage. I was told that they only had two containers of mine in storage. The person over chat said she scheduled for those two to be delivered but I'll need to call scheduling to find other boxes? I called and they didn't know where my other two boxes were. Put me on hold and such but couldn't seem to figure it out. They eventually said they think they found the other two boxes and I have another contract from September 2015 which I do not, I've never had a container contract before like this. They said they would add the other two containers to my shipment but I honestly have no idea and do not feel confident that my belongings are going to arrive on Wednesday so I wouldn't recommend this service just based on this experience

Rating:

5.0

Seth was superb at his position and needs a raise!

Rating:

3.0

long wait times, long time to find the right person to do the job needed.

Rating:

5.0

Ike was great to work with

Rating:

5.0

My first uhaul experience, it was easy and affordable.

Rating:

5.0

Great experience overall. The check in and checkout were pleasant and the employees were friendly and helpful.

Rating:

5.0

Paul is incredible

Rating:

5.0

Nice people. Great equipment. Rented here many times.

Rating:

5.0

Thanks,your are very helpful.

Rating:

5.0

We rent from you every year. You are great!

Rating:

5.0

The staff here are so helpful and friendly!!! Many thanks!!

Rating:

5.0

Need more parking for folks leaving their cars while they rent trucks.

Rating:

5.0

the truck I was driving, the steering box is going out, Ford driver!

Rating:

4.0

Everything seemed good

Rating:

5.0

Very helpful staff that took the time with us to make sure all equipment was turned in properly. Had plenty of staff to help us and all other customers. Strongly recommend!

Rating:

5.0

I had an excellent experience. Jonathan checked me out and in with the trailer. Very professional and very friendly. I appreciated that he was so thorough and reviewed the contract and safety points in detail.

Rating:

4.0

Better marking where rental office is.we pulled in the storage side and there are offices there too. If you pull in where the rental is it's obvious but if you pull in the other side it's very confusing

Rating:

4.0

The counter people were friendly, knowledgeable & polite.

Rating:

5.0

furniture equipment was broken and unable to do the job it was supposed to do

Rating:

5.0

Nice people working hard. 🍷

Rating:

2.0

Too many furniture pads and takes up too much room. Staff isn't trained very well and doesn't know what the other person is doing. I was told the boxes would be delivered on a certain day and they showed up days early with no communication until the boxes showed up. Then when being picked up for shipment they had to fit it in when it was already scheduled. Then changed that to be picked up after I left Oregon to move to Florida. One box was in extremely bad shape and I worried about my belongings my entire trip. Furniture scratched even with pads on.

Rating:

5.0

Was helped by Jonathan at pickup of equipment and got great service.

Rating:

5.0

nothing

Rating:

4.0

Train personnel to inform people of safety practices and trailer attachment procedures.

Rating:

4.0

PICK UP was a good exp. but the person seemed annoyed at first being pulled away from her team member outside- was fine after I greeted her a good morning- just seemed weird I had to do that. DROP OFF, the person took a second to finish their conversation with another team member behind the counter. Overall the team seemed more interested in mingling with themselves- as an HR person, that's good to see and have in a company but in a customers facing environment- it didn't make it a Excellent experience. I would like to give a shout out to Erica/Erika- on Saturday 7/9, we reached out over the phone and she helped up with our rental AND helped up get movers (Moving Magic?) for the final day of move the next day! SHE WAS EXCELLENT and so were the movers!!!

Rating:

4.0

Please do not polish the floor of the vehicles!!!! My girlfriend slipped right out and landed on her back trying to exit the vehicle because she had no grip.

Rating:

5.0

Nothing, keep focus on customer service and training your new people to do the same and you will be great!.

Rating:

5.0

It was a great experience from start to finish!!!

Rating:

5.0

good service

Rating:

4.0

Friendly but a bit understaffed for as busy as it was

Rating:

1.0

I have been a regular customer for the past year, but today's experience left me profoundly disturbed. I am absolutely 100% certain that the pickup I rented had some very small marks above the right rear wheel well were NOT incurred while the truck was in my possession. I waited while they processed the return from the previous renter then brought it out and gave it to me. There was no walk around inspection by the employee and myself, nor a suggestion that I needed to inspect it closely. On the surface it appeared fine. However, when I returned it, they insisted the extremely small marks above the wheel well were my fault. I insisted that I was with the truck the whole time during the few hours I had it and knew with absolute certainty that there were no incidents of any kind. I then said I was glad I always buy the extra insurance, to which they responded that I would still be charged $150 deductible. Incidentally the deductible was never mentioned when they pitched the insurance purchase to begin with. I am very unhappy and dissatisfied with the entire experience, and this has completely soured me on what had previously been decent experiences with this company and location.

Rating:

5.0

Very helpful and explained all the important features of my Uhaul

Rating:

4.0

The cargo door latch broke when driving on the freeway. Unable to stay closed for the rest of the trip. Stopping every 15 miles or so to close the cargo door without the ability to latch it. Close inspection showed that the latching bar was rusted through with latch breaking free. Otherwise, truck ran well.

Rating:

5.0

U-Haul was helpful and friendly

Rating:

4.0

Friendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. I highly recommend them.

Rating:

5.0

No comment.

Rating:

5.0

The gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.

Rating:

2.0

There were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!

Rating:

5.0

The company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.

Rating:

5.0

The blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.

Rating:

1.0

Monique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.

Rating:

5.0

We did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!

Rating:

3.0

No comment

Rating:

3.0

Customer has had 24 hr access w/ no events yet denied 24 hr access.

Rating:

5.0

Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins

Rating:

4.0

They were very nice and helpful.

Rating:

5.0

I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.

Rating:

5.0

Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.

Rating:

4.0

The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!

Rating:

4.0

The gentleman who assisted me was very helpful and friendly yet professional.

Rating:

5.0

I like the two step security

Rating:

5.0

My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.

Rating:

1.0

They are making illegal withdrawals from my account

Rating:

5.0

Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.

Rating:

5.0

This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!

Rating:

5.0

Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!

Rating:

5.0

Great help

Rating:

5.0

I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!

Rating:

5.0

Everyone was great . Sandra was especially helpful

Rating:

5.0

rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .

Rating:

5.0

i would recommend this u-haul to anyone.

Rating:

5.0

Great staff, very helpful, professional,made you feel at home.

Rating:

5.0

Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.

Rating:

5.0

Thank you for the many years I have used your facility. I may need you again in the future.

Rating:

3.0

The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th

Rating:

1.0

Rude and unhelpful. We went somewhere else.

Rating:

1.0

I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.

Rating:

5.0

Fast, accurate, professional service.

Rating:

1.0

The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil

Rating:

5.0

Thanks

Rating:

5.0

The gentleman that waited on me was very nice. He made it easy for me.

Rating:

5.0

Good Folks

Rating:

4.0

Manager and employees are friendly and helpful.

Rating:

4.0

Waited most of the time just to pay for my storage 🙁

Rating:

1.0

Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.

Rating:

5.0

Good team they will take care of you.

Rating:

5.0

Great customer service Everytime I go in

Rating:

4.0

Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.

Rating:

5.0

They were really nice and I had a great experience. I'd use the Uhaul box again.

Rating:

5.0

Great

Rating:

1.0

This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.

Rating:

4.0

The largest unit was 10x10x11. I needed a bigger unit than that.

Rating:

5.0

The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.

Rating:

5.0

Thanks for all the customer support with our complicated Ubox order!

Rating:

5.0

Thanks for all the customer support with our complicated Ubox order!

Rating:

5.0

I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.

Rating:

5.0

great storage and convenient

Rating:

4.0

I’m a satisfied customer.

Rating:

2.0

Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!

Rating:

4.0

regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,

Rating:

5.0

Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!

Rating:

5.0

I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~

Rating:

5.0

Thanks

Rating:

1.0

I was given the wrong information about what I was actually getting.

Rating:

5.0

All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!

Rating:

5.0

Competent; service-oriented; efficient; reliable; careful; and, expert movers

Rating:

5.0

Easy and helpful, thanks!

Rating:

5.0

Very friendly and convenient

Rating:

4.0

I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.

Rating:

5.0

Great customer service

Rating:

4.0

Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.

Rating:

4.0

The computer system was down frequently. Otherwise all went well.

Rating: