Customer Reviews for U-Haul Storage of Clackamas Town Center

4,135 reviews

11811 SE 82nd   Happy Valley, OR 97086
(West side of 82nd across the street from the Clackamas Town Center Mall)

(503) 659-3800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 659-3800

11811 SE 82nd
Happy Valley, OR 97086
(West side of 82nd across the street from the Clackamas Town Center Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The employee that checked us out was extremely detailed and very friendly. Very nice employees at this location.

CHERYL L C. 
Rating:
5.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA CHRISTINE B. 
Rating:
5.0

Friendly staff and great service!

KIM C. 
Rating:
5.0

Very convenient and informative!

Melvin F. 
Rating:
5.0

person receiving equipment was there with all the information and was quick to remove from my bronco. employee was upbeat like he wanted to be there.

daniel P. 
Rating:
5.0

Loved the online return features during off-hours.

Nghi H. 
Rating:
5.0

First time online checkout worked great, like online receipt also.

PAUL J. 
Rating:
4.0

Friendly service

Diane O. 
Rating:
1.0

I had to pay for extra milage because you didn't have a 26 foot truck in or near Troutdale. It costed me a extra 30 miles. Not happy about that..

DONALD RAY P. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

OLAF P. 
Rating:
3.0

Communication on all sides. We asked multiple times to have our location and information noted in advance, only to be told later that "no information was in the system for that." Our stuff arrived unexpectedly, which was a nice surprise, but the boxes couldn't be delivered for another 5 days which we were charged a storage fee for. The day of delivery the boxes didn't arrive in time for our movers to complete the job that personally cost me time and money to cancel plans I had to be around the following day instead, which we communicated to uhaul prior to delivery about the timeframe we needed for our movers to complete the job. In summary, no notes, little communication, get everything you can in writing. Our stuff arrived, so uhaul did their job, but I won't be using uhaul for any future moves given the stress and hassle of picking up the slack on coordination and communication, which I trusted uhaul to handle.

Violet D. 
Rating:
5.0

No improvements. The folks working that day were funny with each other, it seemed like they were having a nice day. The lady that checked us out was helpful, precise. It was a good experience.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

I moved across the country with a single UBox, which I loaded on one end and had moving helpers unload on the other end. Firstly, the box did arrive at the location in good time and without damage to my belongings. That is where my positive review ends. UHaul was a nightmare to work with. They changed my delivery dates several times, forcing me to reschedule my movers repeatedly. Even though I booked the movers through UHaul, I had to reschedule everything myself. The movers were thankfully very understanding, but they were a third party contractor so UHaul does not get credit for that. UHaul did not process my shipping fee for almost two weeks, so the day that I was moving I was on hold for hours trying to get someone to remove the hold from my account so that my movers could pick up my box. When they were finally permitted to pick it up they had to wait around for two hours because the location the Box was at had not brought it from the warehouse or loaded it onto a trailer yet even though they had told me it was ready to go. Overall, I counted it up, I was on hold or on the phone with UHaul trying to solve various unnecessary problems for about 20 hours over the course of this move. Nightmare. Won't use them again. Even my moving helpers told me to just use PODs next time because UHaul is like this with most of the UBoxes they move for people.

Annastasia C. 
Rating:
5.0

Very nice people working there. Easy check in. Truck was running great.

Jamie R. 
Rating:
5.0

Very convenient and easy process

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE JUNE K. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Quick process, equipment was ready to go, everything worked well. The owner even let me borrow an adapter so I could plug the connector in. I very much appreciate this kind of service and genuine care.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Tu P. 
Rating:
4.0

The inside of the cab was dirty, esp. the inside of the windshield. I spent an hour and a half cleaning inside both cab and cargo area. But I am fussy, so it may not be important. The mechanics were in good shape and that is what counts. And I know that not having enough personnel is a "drawback" to getting jobs done.

JUDITH JANE C. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Good and quick dropoff.

Brett P. 
Rating:
3.0

This isn't on Clackamas UHaul, but on the facility my UBox was shipped to in wake forest – I received the wrong UBox and lost several days in moving time because of it.

Daniel C. 
Rating:
2.0

Customer did not leave a comment.

MATTHEW AARON S. 
Rating:
2.0

Uhaul has to fix the app, it would not allow me to return my trailer, called customer service and was waiting 30+ with no answer. Ended up calling a friend who then told me away around the issue. But the location had nothing to do with it they always work with me.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JAMES W. 
Rating:
5.0

The people at the U-Haul in Clackamas on 82nd were very knowledgeable and professional. I liked how friendly and fast they were at helping Bill Willson and I. The owner was superb! I give them 5 stars, oh, also they were able to end my rental outside as I just got there in 2 min👍

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

ROMMEL POLUMBARI R. 
Rating:
5.0

It's all good

SHARON L. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Excellent service.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

RADHA R. 
Rating:
5.0

Customer did not leave a comment.

JOANNA B. 
Rating:
2.0

Poor service

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

LISA JEAN S. 
Rating:
2.0

There was only one service tech there that knew how to pull my car up on the trailer. Unfortunately, my cars undercarriage was damaged due to pulling it up on the trailer. The windshield wipe fluid tank was punctured. The plastic behind the bumper was also pulled away and I have two equally nice scratches under the bumper due to the wheel stops. This will be an expensive fix due to it being a Mercedes. Some wood blocks under the wheels would have made the difference.

Jennifer G. 
Rating:
5.0

Staff is awesome at this location.

Bentley W. 
Rating:
5.0

This location was AWESOME. Friendly helpful staff and just so great to work with.

johnny G. 
Rating:
3.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

After hours return was a mess…. The line of vehicles were all the way back to 82nd. Robert was very clear to make 2 lines … but the other customers didn't get the same memo… so there was no opportunity to make 2 lines.

BILL ALLEN K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Enoch H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

FATIMA MANSUROVN M. 
Rating:
4.0

Customer service support for App check in vs, “we will just cancel that reservation and start a new order manually”

ROBIN K. 
Rating:
4.0

Was way father out of the way then the location I had selected. Which ended up costing me more in a Lift for a ride back home. Was a little scary because it was in the late evening but the parking lot was lit up enough and it seemed like a safe area. All in all good experience.

RaShell M. 
Rating:
5.0

Very accommodating, I rented too small of a truck and they were so kind in getting it exchanged. I could tell they were busy but they worked through the line quickly.

PARKER B. 
Rating:
3.0

The pick up experience was very frustrating. I completed the entire thing on my phone, but there were many questions asked during the process that were difficult to answer from a parking lot. It would have been nice to be able to handle them before I got to the location.

Katie M. 
Rating:
3.0

I was the only customer there and it took 15 minutes to check out.

Karin C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED J. 
Rating:
5.0

I was encouraged to call-back if I needed to extend my estimate on rental time. As my errands were taking a bit longer than planned, I attempted to call the U-Haul store to so advise. Unfortunately, the call connected to a long list of menu choices, and the attempt to link with a live receptionist only resulted in a notice of a "15-minute wait" - a wait that is too long for a cell phone call. Having the ability to connect with a live receptionist instead of a menu would be much more customer focused.

MICHAEL B. 
Rating:
5.0

Great and friendly people to help. Very helpful but it seems all the uhauls short staffed. Pls plan ahead as you may wait a while to get served but once you get served, friendly and helpful folks.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

Nikolay K. 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

Meloney N. 
Rating:
4.0

Very nice owner and creww

STEPHEN FLOYD G. 
Rating:
5.0

The blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.

Amanda W.  |  Overall Experience 
Rating:
1.0

Explain to customers to be sure and check gas gauge, take a picture of gas gauge before you leave lot! I didn't take a picture and I had to overpay for gas because I hadn't protested the gas gauge!!!!

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

KYLE DONOVAN S. 
Rating:
5.0

Whenever I called I waited ~30 minutes and when someone did pick up they would immediately put me on hold and I would wait another 20 minutes. Otherwise everything was great.

Deci L. 
Rating:
5.0

Customer did not leave a comment.

CHAD H. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

More customer associates at the front desk in the morning

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

CALVINMAURICE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Noelle L. 
Rating:
1.0

Monique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.

Kelsey M.  |  Overall Experience 
Rating:
5.0

The delivery person was amazing in every way!

Lori F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R W. 
Rating:
5.0

I love this location. It is my favorite of all locations. Bummed I moved out of this area.

ASHLYND P. 
Rating:
5.0

Easy experience ... Thanks Carl

Gary D. 
Rating:
5.0

We did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!

Erik K.  |  Overall Experience 
Rating:
4.0

The reason for the NO in the question of “clean and well maintained” wasn't because it was a dirty truck, the truck was very clean on the inside. The reason for the NO is for the “maintained” part, the steering on the truck was so bad that it felt unsafe to even drive at highway speed, it had a horrible bump steer and you could feel clunking in the steering rack when we contacted the location we pick the truck up from to ask if we could leave the truck in the city I moved to we were told no because they on the truck, was very unhappy with his response as this truck was not properly checked by your mechanics and in my opinion, it shouldn't be loaned out again until it is fixed

NICHOLAS ANDREW K. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer Service was excellent. Arrived on a Saturday morning and was in and out within a few minutes.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA JO P. 
Rating:
1.0

Normally I would rate my experience very highly and checking the trailer out was fine. But getting a voi e mail that the trailer was late ans if I did bring it back it would be considered stolen was way beyond ok. I have been a loyal and very frequent renter of may uhaul vehicles, trainers and storage service. A simple look at my account would have shown this. That statement was an insult. I will not be recommending this location or using it going forward.

ASOKA W. 
Rating:
5.0

Nothing

Nick A. 
Rating:
4.0

Update your trucks with power windows and doors

HYGINUS I. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL O. 
Rating:
5.0

Great truck and easy speedy experience.

Alexander J. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

Stewart L. 
Rating:
5.0

Faster check in.

JAIME ESTEBAN C. 
Rating:
5.0

Liked your personal great team working 82nd and clackamas town center division.

DAVID HAMILTON J. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Curtis O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia O.  |  Overall Experience 
Rating:
3.0

No comment

Betty S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubre F.  |  Online Move In 
Rating:
3.0

Customer has had 24 hr access w/ no events yet denied 24 hr access.

ROCK H.  |  First Impressions 
Rating:
5.0

Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins

DONNA W.  |  First Impressions 
Rating:
4.0

They were very nice and helpful.

Debra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wilson C.  |  Overall Experience 
Rating:
5.0

I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.

TERESA Q.  |  First Impressions 
Rating:
5.0

Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.

THOMAS B.  |  First Impressions 
Rating:
4.0

The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!

Sarah S.  |  Overall Experience 
Rating:
4.0

The gentleman who assisted me was very helpful and friendly yet professional.

Sarah S.  |  First Impressions 
Rating:
5.0

I like the two step security

Velia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kahlea P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FELIX L.  |  Overall Experience 
Rating:
5.0

My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIX L.  |  First Impressions 
Rating:
1.0

They are making illegal withdrawals from my account

JEFFREY V.  |  First Impressions 
Rating:
5.0

Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.

bryan t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivan L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonna C.  |  First Impressions 
Rating:
5.0

Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!

Olivia O.  |  First Impressions 
Rating:
5.0

I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!

vanessa t.  |  First Impressions 
Rating:
5.0

i would recommend this u-haul to anyone.

janice w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy H.  |  First Impressions 
Rating:
5.0

Great customer service Everytime I go in

JON W.  |  First Impressions 
No reviews have been submitted for this location.

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