Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Each agent have different information giving to costumers.....we're not sure who's telling the truth ...the other one blaming the other one .....this is really bad to the customers
Rafael U.
Rating:
5.0
Customer did not leave a comment.
DIANE D.
Rating:
3.0
Customer did not leave a comment.
Erica A.
Rating:
4.0
What a vast difference for pick up to drop off. Clearly the standards of UHaul are upheld here!
ROBERT BILL W.
Rating:
1.0
Very disappointed in this rental , trailer towed terrible, ramp was damaged, lights pigtail not installed properly, kept coming disconnected. Very difficult to latch ramp. Not pleased with this rental !!! Manager who checked in the equipment obviously doesn't care , by his reply
MICHAEL JOSEPH K.
Rating:
5.0
Customer did not leave a comment.
RONALD F.
Rating:
5.0
Customer did not leave a comment.
VERONICA H.
Rating:
5.0
I thought when I turned in the truck I would have to go in the office, and wait around. To my surprise when I drove up to turn it in. The employee took care of it all on the phone and I was done. On my way home, I like not having to stand around. Keep the it the way it is, it's great.
SHEILA A T.
Rating:
4.0
Have more staff available. Returning the pickup was an adventure in waiting - the trucks and vans that had been returned were backed up to the street so there was really no safe room to park it to wait for check-in.
PHILIP M.
Rating:
5.0
Customer did not leave a comment.
judd S.
Rating:
4.0
Customer did not leave a comment.
MARC Y.
Rating:
5.0
Customer did not leave a comment.
Jason R.
Rating:
5.0
Customer did not leave a comment.
DAYLYN GLEN P.
Rating:
5.0
Customer did not leave a comment.
Larisa Y.
Rating:
5.0
Quick and easy drop off, no hassle at all
William M.
Rating:
5.0
Customer did not leave a comment.
Linda M.
Rating:
5.0
Great service, mobile reservation worked very well. Excellent location.
Michael L.
Rating:
5.0
Jonathan (the owner) is just a genuinely nice guy. Trucks are always clean and staff is always friendly. I will go out of my way to rent from this location over any other.
MAXIMILIAN K.
Rating:
5.0
Customer did not leave a comment.
ASHLEY MEGAN L.
Rating:
5.0
Customer did not leave a comment.
DIANE D.
Rating:
5.0
Nothing.... It was excellent! From checkout to checkin - top notch
CHRISTOPHER W.
Rating:
5.0
Customer did not leave a comment.
TOAN T.
Rating:
5.0
Customer did not leave a comment.
John W.
Rating:
1.0
Systems slow or not working. The person who helped me needed constant help from others and the computer systems were not running properly. Ditto the payment terminal. Two hours later, I arrived at 30 seconds after 7pm, group of workers outside working on a return in front of me. Claimed it was policy they couldn't accept my return and all ran inside, so I had to download an app and do the return myself. Zero stars.
LETITIA KATHERIN L.
Rating:
5.0
Customer did not leave a comment.
William B.
Rating:
5.0
nothing to change
KENNETH DAVID B.
Rating:
5.0
Customer did not leave a comment.
LEWIS JACOB R.
Rating:
3.0
Online system is HORRIBLE. I will never use it again.
Brandon F.
Rating:
4.0
Need more definitive policies to help staff follow procedures, customers waste a lot of their time asking irrelevant and unnecessary questions.
While other customers wait patiently to get their items.
Deborah A.
Rating:
5.0
Good professional
REINALDO I.
Rating:
5.0
Customer did not leave a comment.
Christopher L.
Rating:
3.0
Very poor phone access , extremely long waiting time ( average 30 minutes+), conflicting responses from one associate to another.
jacqueline S.
Rating:
5.0
Nothing.
Edward J.
Rating:
5.0
Very punctual, professional, and courteous.
Very please with your service.
GREGORY K.
Rating:
5.0
One of the easiest rental experiences I have had.
Your team really knows what to do and has great customer relations.
John D.
Rating:
5.0
Customer did not leave a comment.
ROBERT R.
Rating:
5.0
Customer did not leave a comment.
ROGER B.
Rating:
5.0
Customer did not leave a comment.
TRACY C.
Rating:
1.0
Not helpful on water damage.
Kari L.
Rating:
5.0
Customer did not leave a comment.
Melissa M.
Rating:
5.0
You have an excellent crew there. I was probably the best U-Haul customer in the Portland area in April and May ($$$$$). Surprisingly, they got to a point where they greeted me by name. Couldn't have asked for a more reasonable, helpful crew.
A tip o' the hat to the Foster Road location, too.
ROBERT G.
Rating:
3.0
The barcode scan didn't work to check out the truck. Very lucky that the store opened when it did or it would have been a very bad day.
Kaylin J.
Rating:
5.0
Customer did not leave a comment.
Johanna H.
Rating:
3.0
The person who helped me was borderline rude, wouldn't answer me when I asked questions but when he forgot to include the furniture dolly I asked for he comped me without saying anything so all in all it's a wash, I would have rather paid the rent on the dolly though snd had someone help me that wanted my business, I've been renting there so much I feel like I ought to be a preferred customer
JOSEPH F.
Rating:
5.0
Customer did not leave a comment.
WILLIAM S.
Rating:
5.0
Easy drop off
Robert W.
Rating:
5.0
Customer did not leave a comment.
TRACY B C.
Rating:
5.0
Customer did not leave a comment.
ROBERT D.
Rating:
1.0
Your online return is a joke this is the second time I have used it and it doesn't work for me. For whatever reason your site won't allow me to access my gps so it will make sure I'm at the right property. There needs to be an override option.
CORY R.
Rating:
3.0
U-Haul could stop finding new ways to charge more money. For example, charging extra to extend a rental when the truck just sit on the lot otherwise or charging per mile. I have rented U-Haul trucks almost a hundred times over the last four decades. This will be the last time. You don't care about customers and appear willing to charge more during the pandemic. Shame on you.
JULIA JEAN MORGA T.
Rating:
5.0
It was a great transaction everything went smoothly and the truck was awesome easy to drive. The employee that checked me back in was awesome I think his name was John he was ver helpful and professional. Thank you!
BRUCE B.
Rating:
5.0
Customer did not leave a comment.
THOMAS EARL T.
Rating:
5.0
Simplify the paper work a bit, it was such a long process just to rent a 5x9 trailer
STEPHEN LYMAN T.
Rating:
5.0
The tech was great. Service was excellent.
MARKUS C.
Rating:
5.0
Everyone did a great job representing UHaul
Daniel D.
Rating:
5.0
Great experience, thank you for a wonderful experience all throughout.
Martin G.
Rating:
5.0
Only problem I had was the app wouldn't let me take the photos
NEIL BRYAN M.
Rating:
5.0
Customer did not leave a comment.
GEORGE MARTIN L.
Rating:
5.0
Customer did not leave a comment.
Howard H.
Rating:
5.0
Very good service - Thanks for your help.
Gary W.
Rating:
5.0
Customer did not leave a comment.
Lemuel D.
Rating:
4.0
Customer did not leave a comment.
Robert T.
Rating:
5.0
Customer did not leave a comment.
KIMBERLY MAURENE L.
Rating:
5.0
Customer did not leave a comment.
Mark M.
Rating:
5.0
Customer did not leave a comment.
HOLLY W.
Rating:
5.0
Customer did not leave a comment.
Aubre F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
4.0
Customer did not leave a comment.
CECIL MAURICE G.
Rating:
4.0
Customer did not leave a comment.
GREGORY W.
Rating:
2.0
Customer did not leave a comment.
Justin L.
Rating:
5.0
Customer did not leave a comment.
Joshua B.
Rating:
5.0
Really don't see any issues, like the on-line express check in
Fred F.
Rating:
5.0
Nothing the Rep at Gladstone Or didn't have one was looking for a 26' no 20' then he found is a 17' took a little time but found us something very nice Reps
RUSSELL LEE S.
Rating:
5.0
I was lucky enough to overhear an employee/customer conversation next to me. The female customer was in tears as she had come from another uhaul location and felt her reservation had been mishandled. The employee was absolutely kind, calm and compassionate and helped the customer in a most professional manner. He skillfully helped this customer with her needs. It was a really nice interaction to witness.
merle L.
Rating:
3.0
Customer did not leave a comment.
JAMES LEE J.
Rating:
2.0
Lied about gas quantities. Said it was full but really wasn't.
WILLIAM S.
Rating:
4.0
The movers were all excellent. Don and Co were great!
However, Uhaul customer service was a nightmare, possibly the worst customer service experience I've ever had. I spent over 4 hours on hold over several calls, getting passed from one department to the next and it took a complaint to the regional manager to get help.
Alejandro Rene G.
Rating:
5.0
U-haul attempted to charge us for a month of box rental for a box that we didnt even order/use. After MULTIPLE, frustrating calls to your national CS #, including 15+ minute on hold sessions, we were still not able to remove the unwarranted charge. Each time we were promised a call back which never came. Agents were courteous, but inept and did not handle the issue. So we were very happy with the pickup and delivery of our box, but very dissatisfied with the "mystery box rental" issue that took over a week to resolve. Very poor communication between your national and local offices.
Karen G.
Rating:
3.0
Customer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK H.
|
First Impressions
Rating:
5.0
AS WITH OTHER RENTALS FROM THIS LACATION, IT WAS A FAST NO HASTLE RENT, AS WAS THE RETURN.
Jerry E.
Rating:
5.0
Customer did not leave a comment.
John Michael H.
Rating:
5.0
Helpful staff. Great location
IAN JOSEPH F.
Rating:
5.0
Customer did not leave a comment.
Michelle K.
Rating:
5.0
Customer did not leave a comment.
Morgan S.
Rating:
5.0
Customer did not leave a comment.
Therese K.
Rating:
5.0
Customer did not leave a comment.
Corah C.
Rating:
2.0
I would have rated higher except for the following:
1) Wait time of 25 minutes standing before being helped even though there was only one person in front of me.
2) No on site parking. Was told I could "park offsite at my own risk". When I pointed out open space on the property, was told I couldn't have it. The area is not great, with loads of vagrants around, and I didn't want my convertible broken into. This was very disappointing and will make me avoid this location in the future.
CHRISTOPHER B.
Rating:
5.0
Customer did not leave a comment.
JOHN WILLIAM S.
Rating:
5.0
I was confused about my pick-up spot but the 82nd spot helped me organize it.
LISA ELLEN LEWIS C.
Rating:
5.0
Customer did not leave a comment.
ERIC LEANDER O.
Rating:
5.0
Customer did not leave a comment.
JASON CONRAD S.
Rating:
5.0
Customer did not leave a comment.
MICHAEL BRENT P.
Rating:
4.0
Customer did not leave a comment.
teresa O.
Rating:
5.0
Customer did not leave a comment.
Karla C.
Rating:
1.0
Horrible service...got to the store rite before 7:00 pm trying to return the trailer i had rented earlier that day ..all employees where in a hurry to leave and i even tried to get one of them the attention totally ignored me after several attempts .. went in on the side door since I saw other employees at the counter manager "Paul" said we are closed ..still helping costumers all i said I'm just returning the trailer totally and very rude "we are closed" with elevated tone of voice" not willing to help at all and said i had to log in to after hrs return website .. i asked how to do so since i didnt have the slightest idea and how come i have to do it since you are rite here and just takes a sec to close me out.. started to yell at me to get out of he's store and that wouldn't help and for me to figure it out ..really?? Took me almost 45 minutes to finally do it on line and at almost 8pm they where still there..horrible service they where even smiling at me after i had a horrible experience.
Employees need to be more ethical professional and willing to help the costumer don't just take the job as just a job have some manners ..
LUIS GERARDO M.
Rating:
5.0
We rented a pickup truck and a furniture dolly, and they worked great for us! The truck had a full gas tank, and was reasonably clean. I'm not sure if U-Haul rents straps to hold furniture in place, but we definitely could have used those, we just didn't think about it. The guy that helped us at the counter was also very nice, friendly, and helpful!
Jaici S.
Rating:
5.0
Explain Tow/haul light. The truck moved haltingly sometimes. If I would've known how to make it stop I would've done so. Apparently it is on the signal stick off the steering wheel. The online system work beautiful. The checkout system to my Phone by text was great with pictures. Very pleasant experience, thank you so much
Dennis A.
Rating:
5.0
Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA W.
|
First Impressions
Rating:
5.0
Great customer service team. I highly recommend
STEVEN REX C.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
4.0
Renting the U box container was definitely the way to go for moving our daughter to a different state. Thank you for making it a positive experience!
Susan T.
Rating:
5.0
Customer did not leave a comment.
Robert O.
Rating:
1.0
I returned the 15 foot truck and told the rental staff that the fuel gauge was stuck just below a half tank when I went to refuel at Costco down the street. I put $20 in and the gauge did not move. Put in another $20 and the gauge did not move. While driving back to the U-Haul center the gauge jumped to full. I furnished both receipts and was told it did not matter because they don't refund for overfilling as per the contract. However, I was asking, not because I overfilled, but because the gas gauge was not working properly. Letter of the contract has nothing to do with the spirit of good service. I will rent someplace other then U-Haul next time.
MICHAEL A.
Rating:
4.0
They were very nice and helpful.
Debra G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April A.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Wilson C.
|
Overall Experience
Rating:
5.0
I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA Q.
|
First Impressions
Rating:
5.0
Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS B.
|
First Impressions
Rating:
4.0
The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah S.
|
Overall Experience
Rating:
4.0
The gentleman who assisted me was very helpful and friendly yet professional.
Sarah S.
|
First Impressions
Rating:
5.0
I like the two step security
Velia G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kahlea P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FELIX L.
|
Overall Experience
Rating:
5.0
My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELIX L.
|
First Impressions
Rating:
1.0
They are making illegal withdrawals from my account
JEFFREY V.
|
First Impressions
Rating:
5.0
Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan t.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ivan L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonna C.
|
First Impressions
Rating:
5.0
This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald N.
|
First Impressions
Rating:
5.0
Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!
Olivia O.
|
First Impressions
Rating:
5.0
Great help
MIKE M.
|
Overall Experience
Rating:
5.0
I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs.
Thank you UHaul I will only e rentals from you from here on out!
vanessa t.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMSON R.
|
Overall Experience
Rating:
5.0
Everyone was great . Sandra was especially helpful
MIKE M.
|
First Impressions
Rating:
5.0
rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy C.
|
Overall Experience
Rating:
5.0
i would recommend this u-haul to anyone.
janice w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dorothy H.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jenelle M.
|
Overall Experience
Rating:
5.0
Great staff, very helpful, professional,made you feel at home.
Elysee W.
|
Overall Experience
Rating:
5.0
Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.
douglas B.
|
Overall Experience
Rating:
5.0
Thank you for the many years I have used your facility. I may need you again in the future.
CARLO S.
|
Overall Experience
Rating:
3.0
The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas W.
|
First Impressions
Rating:
1.0
Rude and unhelpful. We went somewhere else.
Joelle M.
|
Overall Experience
Rating:
1.0
I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.
Joelle M.
|
First Impressions
Rating:
5.0
Fast, accurate, professional service.
Karen P.
|
Overall Experience
Rating:
1.0
The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert L.
|
Overall Experience
Rating:
5.0
Thanks
Raul V.
|
Overall Experience
Rating:
5.0
The gentleman that waited on me was very nice. He made it easy for me.
JOAN B.
|
First Impressions
Rating:
5.0
Good Folks
robert w.
|
First Impressions
Rating:
4.0
Manager and employees are friendly and helpful.
Alan C.
|
Overall Experience
Rating:
4.0
Waited most of the time just to pay for my storage 🙁
Loretta J.
|
Overall Experience
Rating:
1.0
Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William l.
|
Overall Experience
Rating:
5.0
Good team they will take care of you.
Kasheeve W.
|
Overall Experience
Rating:
5.0
Great customer service Everytime I go in
JON W.
|
First Impressions
Rating:
4.0
Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler G.
|
Overall Experience
Rating:
5.0
They were really nice and I had a great experience. I'd use the Uhaul box again.
Erika S.
|
Overall Experience
Rating:
5.0
Great
Derrick M.
|
Overall Experience
Rating:
1.0
This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer b.
|
Overall Experience
Rating:
4.0
The largest unit was 10x10x11. I needed a bigger unit than that.
Darlene B.
|
Overall Experience
Rating:
5.0
The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul V.
|
First Impressions
Rating:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily M.
|
Overall Experience
Rating:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily M.
|
Overall Experience
Rating:
5.0
I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE B.
|
Overall Experience
Rating:
5.0
great storage and convenient
mary t.
|
Overall Experience
Rating:
4.0
I’m a satisfied customer.
IXKRA E.
|
Overall Experience
Rating:
2.0
Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ D.
|
Overall Experience
Rating:
4.0
regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen M.
|
Overall Experience
Rating:
5.0
Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary t.
|
Reservation
Rating:
5.0
I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks!
Both drop off and pick up drivers were considerate ~
barbara J.
|
Overall Experience
Rating:
5.0
Thanks
Karen H.
|
Overall Experience
Rating:
1.0
I was given the wrong information about what I was actually getting.