Customer Reviews for U-Haul Storage of Coeur D' Alene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Coeur D' Alene

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Joshua G.
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Customer did not leave a comment.

adam A.
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Customer did not leave a comment.

SHERRILL A.
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Customer did not leave a comment.

CLINTON E.
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Customer did not leave a comment.

Alan E.
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Customer did not leave a comment.

Daniel M.
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It was really pretty smooth from searching fir the right equipment online to finding my way through the reservation and pick up process. I do wish our local franchise uhaul rental was better set up. It was very get what you get not get what you need. I had to go 40 miles away to the next bigger city to get what we needed.

Marc M.
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Customer did not leave a comment.

Paul E.
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Always helpful, and courteous. Keep up the Great work.

Christopher V.
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Great staff, always helpful. I have visited twice to rent trailers the last 2 weeks and different folks but great service and friendly. This location is a very busy one, and they staff are champs. They all deserve a raise!

Sean U.
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Customer did not leave a comment.

John H.
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Other than the wrong truck being reserved by the reservationist at the central office, this was a wonderful experience.

Benjamin E.
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Keep more staff on during non peak hours.

edward H.
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Hard to fix the location. Parking is limited. Very busy location. The people make it work. There are many quality people at this location. They are polite, professional and make the visit fun!

Nick L.
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Keep up the good work.

Christopher V.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Charity R. | First Impressions |
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Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Warren R.
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Customer did not leave a comment.

Dustin N.
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The staff at this location was great! Very friendly and patient. Thanks for making this experience easy for me.

randy z. | First Impressions |
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Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

louis z. | Overall Experience |
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Best storage experience ever, thanks!

Amy M.
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The truck we rented had a lot of dings and dents including a drivers seat with a huge hole in it. Crumbs on the dash etc. We commented that we were thankful we were just going to Costco to pick up a sectional sofa and not trying to go too far in that truck. :) But it got the job done.

Jonthan I.
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Customer did not leave a comment.

Timothy G.
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Customer did not leave a comment.

Parker H.
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Maybe check the tires before sending trailers out the door. No fun driving with a flat trailer tire. Wheels on trailer locked up several times. Poorly maintained equipment.

Andrew G.
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The staff we picked up the rental from was great, polite, efficient, and professional. When we returned the vehicle we informed the front desk associate that there was a major leak in the "attic" and that it saturated and ruined 3 large boxes (we were able to remove the contents and dry w/o damage) she appeared very uninterested, only telling us that returns were handled outside. When we interacted with the associate outside he asked if there were any problems with the rental, we again informed of the leak and the resulting damage, his reply, OK. My wife stated that they didn't seem to care all that much about the problem and could they at least replace the boxes. His reply, "It's not my fault, I didn't know the attic leaked when before it was sent out". I understand that damage occurs and that things happen, we didn't ask for a discount or a free rental, just for 3 large boxes. we didn't even get an associate that seemed concerned or bothered that there was a significant leak in your equipment. Highly disappointed with the lack of customer service while returning the truck.

AMY E.
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Customer did not leave a comment.

Harry C.
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the 5x8 cargo trailer only had tie off rings right down on the floor. They are useless to secure an item to the wall. there was no way to secure our sofa so it slid back and forth inside the trailer. there needs to be tie off rings installed about two feet above the floor so a person can secure an object. the existing system is useless.

jeff S.
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Customer did not leave a comment.

elaine F.
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Just a drop off follow up, store was really clean, employees super nice. Overall beginning to end great customer service, truck was clean, no issues whatsoever. Thanks.

JAMES F.
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Customer did not leave a comment.

Michael E.
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Get your shit together and realize that the customer is not responsible for the ability of your company to get equipment where it is needed and by forcing a customer to relocate a vehicle for your convenience you are breaking the rental agreemen.

Yolanda W.
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Great customer service, very helpful!

Jennifer F.
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Customer did not leave a comment.

John H.
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My experience was perfect. Great location, very professional team from start through equipment return.

Joseph B.
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Customer did not leave a comment.

Donald E.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

DEVIN R.
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Customer did not leave a comment.

Matthew R.
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Customer did not leave a comment.

Lance H.
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No issues

Lance H.
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None

Stephen H.
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Customer did not leave a comment.

devyn R.
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Customer did not leave a comment.

Cris S.
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I wish I could remember the name of the young lady behind the counter, she was very helpful as were all of the employees.

Sandra E.
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Staff was courteous and helpful.

SARAH F.
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Customer did not leave a comment.

Sam L.
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Customer did not leave a comment.

James F.
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Staff very helpful.

James C.
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Wish you had cruise control

Susan B. | Overall Experience |
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Will definately use again if need storage or recommend.

Matt C. | First Impressions |
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Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Todd P. | First Impressions |
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Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

JENNINE S.
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Customer did not leave a comment.

Kenneth W.
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Entire experience was great and the lady who helped me (i didn't catch her name) was super friendly and has GREAT customer service and is very nice and sweet!

Ferdinand P.
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Customer did not leave a comment.

Gretchen C.
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Great service

Lynetta R. | Online Move In |
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The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

daniel C.
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Customer did not leave a comment.

William R.
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The personnel at this location were courteous and efficient. Absolutely no complaints whatsoever. The process was simple which made for a very good experience.

Eric R.
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Allow time to go to the inside counter for pickup and drop-off! Their mobile app is so glitchy and clunky that it is not worth using (I tried). During check-in, the app kicked me out and made me start over. Then halfway through it announced that there was "No Network Connection" (I had 4 bars on my cell phone). I went inside. On checkout, because it was after hours, I had to use the app. It again kicked me out halfway through, again had a "No Network Connection" error message, but finally completed. The process of documenting the location of the truck, the condition of the truck, the mileage and fuel level take way too much time. If you go inside, they do all of that for you.

Michael T.
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The truck had a horrible exaust leak into the cab of the truck causing carbon monoxide poisoning, headaches and having to drive with both windows down in winter with snow falling.

Dean S.
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Great, very professionally run business!

Dominique F.
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They are wonderful

Stacey C.
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Customer did not leave a comment.

ROBERTA R.
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Customer did not leave a comment.

Roberta R.
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Customer did not leave a comment.

Eugene M.
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The Tightening ratchets were rusty and hard to maneuver

VITAL H. | Overall Experience |
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Customer did not leave a comment.

STEVEN S.
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Customer did not leave a comment.

Roberta R.
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The best hours and equipment in CDA. Had to make sure we called in advance to schedule our one way return to avoid a drop fee. They did not have it when we arrived but did finally locate us. They were fast and honest.

RICKE MARTIN A.
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Customer service was good in the store.

Lori W.
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The staff was very helpful and kind.

Silver Creek Stu I.
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It was after hours, dark and raining; and I was attempting to check-in my truck and trailer return myself using the U-Haul app, when out came Thomas (was that his name) and took care of it himself. I didn't think anyone was there, let alone in the rain; but we were done in less than 5 minutes. Well done, Thomas (if that's your name).

Selina S.
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Customer did not leave a comment.

Duane S.
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Customer did not leave a comment.

Chad P.
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The employee that helped us check in the equipment was exremely helpful and efficient. This location's customer service made up for the horrible experiences I had at all 3 of the Utah locations I was forced to go to.

Alayna S.
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The rep that I spoke to on the phone at this location was extremely helpful in confirming the dropoff site and explaining my bill to me. I dealt with 3 different locations in Utah for pickup and they were all horrible. I was so pleased that this location had staff that knew what they were doing and made my equipment return so smooth and easy.

Dean K.
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Very quick for drop off.

Tracie M.
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I have used this location in the past and have always had a good experience. Renee really takes good care of the customers. She is very thorough and conscientious. Would definitely recommend this location.

Stephen H.
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Customer did not leave a comment.

Matthew H.
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Customer did not leave a comment.

Albert P.
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Every person handled everything quickly and efficiently.

Timothy B.
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Customer did not leave a comment.

Cynthia G.
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Customer did not leave a comment.

Gary B.
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I've been doing business at this location for over 20 years. The customer services has become so subpar that I will no longer be using U-haul (this location) It is a shame because I have rented over 3000 trucks in my Moving career. I will be doing business with Penske exclusively from here on out. If I have no other choice but to use U-hauls service I will drive to a different location other than the one on Appleway.

Edward P.
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Fix your computer system.

Alvah C.
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Customer did not leave a comment.

Kimberly F.
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Customer did not leave a comment.

Krysti V.
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Good ride.

Celeste G.
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Customer did not leave a comment.

BRADLEY W.
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Customer did not leave a comment.

tom S.
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Our experience at this location was the BEST! The service as well as the equipment could not have been better. High efficiency coupled with professional as well as personable employees made our moving far less stressful.

Robert C.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Carol B. | Overall Experience |
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Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Tevna L.
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Customer did not leave a comment.

Keaton C.
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Customer did not leave a comment.

James P.
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Very happy that my reservation was on file. I had my son in law pick it up and everything was smooth. We got it back in plenty of time. It was a very satisfying experience considering it was moving. Thank you for your excellence in customer service.

Robert V.
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Don't change a thing.

David K.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

ronald D.
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Customer did not leave a comment.

Diana W.
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Customer did not leave a comment.

MARY S.
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The clerks were very helpful, polite, and knowledgeable. My only complaint is that it was quite busy, (several people standing in line, most without masks) and there was only one clerk. Eventually, after about 1/2 hour, another clerk came in, and things then started moving along. The lone clerk stayed calm, which impressed me with how many people where in line.

Dale B.
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Customer did not leave a comment.

Steven Q.
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Customer did not leave a comment.

Hannah T.
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Great customer service

Debra C.
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Customer did not leave a comment.

Jeanette O. | Online Move In |
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Customer did not leave a comment.

GARRETT C. | First Impressions |
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Renee was very helpful and knowledgeable

Dean C. | First Impressions |
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Customer did not leave a comment.

CHRISTOPHER G. | First Impressions |
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Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

VACASA B. | First Impressions |
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Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

Rebekah S. | Overall Experience |
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Customer did not leave a comment.

Raymond M. | Online Move In |
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Customer did not leave a comment.

Charlotte H. | First Impressions |
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Amazingly clean and maintained and nice that a lock as provided

john m. | First Impressions |
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This move has been horrid the only good thing about it was the way your staff took care of everything

Alivia M. | Overall Experience |
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Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Vanessa B. | Overall Experience |
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Sam was super helpful and got us taken care of. Thanks again!

Sarah K. | Online Move In |
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Thanks. Good people who I worked with.

Vanessa B. | First Impressions |
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Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Matthew D. | First Impressions |
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Leigh was a fantastic help. She went the extra mile. Give her a raise!

ROBERT P. | Overall Experience |
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Clean, safe area with good access. Staff very helpful.

Peter B. | Overall Experience |
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It was over booked and I had to wait for availability. I didn’t use U-Haul storage due to inconvenient location within building

George S. | First Impressions |
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Best-run U-Haul storage I've yet used!

Sarah B. | First Impressions |
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The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Tra S. | First Impressions |
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Customer did not leave a comment.

Jessica M. | Overall Experience |
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If it would’ve been something that was easy to do, we would’ve left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn’t offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants’ unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Susan O. | First Impressions |
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Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Jessie U. | Overall Experience |
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Customer did not leave a comment.

DON F. | Overall Experience |
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thank you all staff members you are doing a great job always friendly and helpful

WILLIAM L. | Overall Experience |
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Customer did not leave a comment.

Teresa G. | First Impressions |
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Customer did not leave a comment.

Amoreene C. | Overall Experience |
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Customer did not leave a comment.

dennis h. | Overall Experience |
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Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I’ve visited my unit. Very irritating. Especially for someone who has tinnitus.

Brian W. | Overall Experience |
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Customer did not leave a comment.

Deborah S. | Overall Experience |
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Overall, I had a good experience with U-Haul in Coeur d’Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month’s fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.

Teresa M. | Overall Experience |
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Customer did not leave a comment.

KIM D. | Overall Experience |
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Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Thank you.

Mary W. | First Impressions |
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I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Kent D. | Overall Experience |
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I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Shawn J. | First Impressions |
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Always a good experience at this uhaul

Lisa V. | Overall Experience |
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Customer did not leave a comment.

Deborah H. | First Impressions |
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Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

debbie P. | First Impressions |
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The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

charles d. | First Impressions |
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Customer did not leave a comment.

Donnie K. | First Impressions |
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Customer did not leave a comment.

david s. | First Impressions |
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Customer did not leave a comment.

Diane D. | Overall Experience |
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The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Lynn N. | Overall Experience |
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My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Scarlett R. | Overall Experience |
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The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

mindy s. | Overall Experience |
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The sight was wonderful and renee in particular. The call center needs some help to

Jessica W. | Overall Experience |
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Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Brb W. | Overall Experience |
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very good experience. Office staff was very nice, polite ad patient

alicia d. | Overall Experience |
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I was very happy with how easy and convenient U-HAUL storage is.

Casey B. | Overall Experience |
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Good value

Melissa B. | First Impressions |
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Rodney super friendly and helpful

Doug B. | First Impressions |
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Great Service,

charles c. | Overall Experience |
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They made everything easy and convieient. from the return of the trailer to get the locker.

julie h. | Overall Experience |
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None

Kathy H. | First Impressions |
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Rodney and his crew we’re so nice and Professional. Making moving easy

Casey B. | First Impressions |
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service great and price was right.

MARCEA M. | First Impressions |
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Great customer service!!!

BILL W. | Overall Experience |
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Thank you for making our move smooth!

STEVE O. | Overall Experience |
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Staff was efficient and helpful. Facility was warm and clean.

Joseph P. | Overall Experience |
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Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

DALE M. | Overall Experience |
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Thank you

Kenneth E. | Overall Experience |
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The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

BILL W. | First Impressions |
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Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

marc s. | Overall Experience |
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One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

Colton B. | Overall Experience |
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Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Karl K. | Overall Experience |
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It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Jeffrey K. | First Impressions |
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Renee was good

Mike B. | Overall Experience |
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Great

Andrew T. | Overall Experience |
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Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Karen Z. | Overall Experience |
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Great experience!

YVONNE B. | Overall Experience |
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Never had a problem with my storage unit.

MIKE K. | Overall Experience |
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Rent increases too often, and much to high. Became unaffordable for me.

Robert L. | First Impressions |
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You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

ED G. | Overall Experience |
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Very convenient location and immaculate cleanliness

Samantha I. | Overall Experience |
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There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Travis B. | Overall Experience |
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There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Rachel V. | Overall Experience |
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I would recommend this storage facility to anyone looking for the best rates and security around!

NAOMI W. | Overall Experience |
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Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

Elizabeth B. | Overall Experience |
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I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Robert B. | First Impressions |
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Lori was incredibly helpful.

Chris D. | Overall Experience |
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Manager Rodney is superb as well as the entire staff.

Letha R. | First Impressions |
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Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁

julie h. | First Impressions |
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Great service

Mary A. | Overall Experience |
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"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Michelle E. | Overall Experience |
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Wish there was 24-hour access

Jennifer B. | First Impressions |
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The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Peggey H. | Overall Experience |
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There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Jesus Q. | Overall Experience |
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Wonderful staff, locación, and building

Eric S. | Overall Experience |
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Getting in and out was a joke. Stupid design. Would never use their services again.

KAREN R. | Overall Experience |
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Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

John S. | First Impressions |
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Great customer service, friendly staff, clean storage unit.

Michael E. | Overall Experience |
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These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Sussan E. | Overall Experience |
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Everything was always very clean & easy to access. Sometimes parking was crowded.

NONA F. | Overall Experience |
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Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

George G. | Overall Experience |
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Great staff, awesome facility, and I highly recommend using this place.

SHELLEY B. | Overall Experience |
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At times the store is understaffed as it is a busy place but everyone is very helpful

Jordan B. | Overall Experience |
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I loved how clean the units and facility are.

Sug I. | Overall Experience |
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The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Ronna S. | First Impressions |
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Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Paul d. | Overall Experience |
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I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

tully d. | Overall Experience |
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Staff was very helpful

Michael B. | Overall Experience |
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I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Lyman B. | Overall Experience |
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Best in the area!

Ginna M. | Overall Experience |
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Thank you to Bobbie, the driver that delivered my U-boxes.

Joseph B. | Overall Experience |
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Perfect

Duane C. | Overall Experience |
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When it rains a big puddle of water stands in front of number 12!!

Timothy K. | Overall Experience |
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I was very happy with the people and facility will all use the service when I need to

Leslie K. | Overall Experience |
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Always great that’s why we come back when we need short term storage

Stephen M. | Overall Experience |
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Rod is very professional. He deserves a raise!

David B. | Overall Experience |
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Rod and his crew work hard too make your moving experience Great, very professional location!

Richard W. | Overall Experience |
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Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.

Laurine P. | Reservation |
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Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Lori W. | Reservation |
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I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Charles T. | Overall Experience |
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CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Glenna M. | Reservation |
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Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

David B. | Overall Experience |
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Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

Michelle L. | Overall Experience |
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Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!

Timothy W. | Overall Experience |
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Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

stacey s. | Overall Experience |
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I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

MARK S. | Overall Experience |
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Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

CARLETON S. | Overall Experience |
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the staff was always very friendly and Knowledgeable.

Dale S. | Overall Experience |
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The facility was clean and the staff was terrific.

wayne c. | Overall Experience |
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It was what I needed when I needed it. Thank you.

DAKS B. | Overall Experience |
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Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

Andrew W. | Overall Experience |
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Very nice facility. Crystal is great!

ALEXANDRA S. | Overall Experience |
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All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

Don P. | Overall Experience |
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Rod was very helpful.

Fran L. | Overall Experience |
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The card system regarding getting in and out was confusing at times.

Debra S. | Overall Experience |
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A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Don P. | Overall Experience |
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Uor experience was very good

MAGGIE M. | Overall Experience |
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I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

Carmel B. | Overall Experience |
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Very good!

Cimberlie Q. | Overall Experience |
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Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

aaron p. | Overall Experience |
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Great Storage - Clean and secure.

GARY J. | Overall Experience |
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Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

Tina B. | Overall Experience |
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There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

ERIC B. | Overall Experience |
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If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

Joseph L. | Overall Experience |
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Nice storage solution!

JOHN S. | Overall Experience |
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I would highly recommend this facility. I appreciate the cleanliness

KEN C. | Overall Experience |
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I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

angela b. | Overall Experience |
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You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)

No reviews have been submitted for this location.

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