The windows were dirty (inside & out) and the mirrors were dusty and dirty. It was not safe to drive because of the impaired vision due to the unclean windows and mirrors.
MAC SCustomer Reviews for U-Haul Storage of Coeur D' Alene
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Uhaul is always a great experience!!
DANIELLE PSuper helpful staffs willing to help! Great experience overall. Thank you CDA U-Haul!
YASU TNothing
GERALD SAs always, great service and very easy to use! The staff is always friendly and helpful!
JOSEPH RThis location had served me for 25 years, the lot attendant was especially helpful even though I had declined help at the front desk.
John HIt was a easy process and very decent rental charge. Thank you again Uhaul! I will do this again!
SANDRA ZThis company makes doing business with them SO easy, from reserving the equipment you need and all the extras you might not have considered. I use them on all of my moves. At this location in particular, they have a great general manager, Renee, who laughed and joked with us as she was completing our reservation in person. Her lot mechanic was Bill - another super jovial fella. When he went to mount the trailer we'd rented he felt like the ball on the hitch was too low. He took it into his shop and fixed it for me! The ride for my SUV an trailer was so much smoother. Super excellent, above and beyond customer service at this location!
JODI LWell worth the money
Brian o | Overall ExperienceGreat job
JOHN MThe general manager Renée, I believe her name is was very rude and unprofessional. As I’m standing there talking to Renee about my U-Haul, one of her associates informed her that someone was calling and her response was “let it ring” she even said it in a way that was insinuating that she was tired of that person calling again. When I took out my ID, I set it on the counter, but I didn’t set it close enough to her to where she could read it close so she picked it up and slammed it in front of her. The entire experience was negative. I didn’t feel like a valued customer and I just cannot comprehend. Why she’s a general manager of that store. Renee was informed about my trip from Coeur d’Alene Idaho to Merced, and I was provided a truck that a U-Haul roadside mechanic informed to me had a bad wheel hub assembly and wasn’t safe to drive. The problem about the wheel of assembly came delight when I noticed that the alignment was about 35° off center, and all of the Driver aids were inoperative. I drove the truck for seven hours constantly having to hold the wheel to the left in order to not go on the side of the road. Renée knew that I had to do a transload and she tried to downplay it by telling me I’m still getting my stuff to where I needed to go, but isn’t taking responsibility for the fact that I drove that truck with a bad wheel hub assembly. Renée did not care when I told her that I had missed my mother‘s birthday, I’ve had to reschedule four meetings, I have to pay for another night in the hotel, the dog sitter and food because I can’t cook in a hotel. I’ve had several trips from U-Haul. I’ve used U-Haul my entire life and I’ve never had an experience like this one. I’m never using that location in Coeur d’Alene U-Haul again
JABAAR KGreat customer service. Truck was super clean and we were able to easily drop off at another location. Thank you!
Delisa SThe staff has always been courteous & goes above and beyond. I've been shopping here and using their services for the last 4 years.
SUZANNE H | Overall ExperienceExcellent service at the reservation counter, super efficient.
CLIFFORD WCould not ask for a better organized company for rental equipment
dave hSteven the guy that hooked up my trailer deserves a raise. He was super awseome and great. The lady that was up front taking the calls and doing the information seems like she is on a “power trip” she thinks she’s all high and mighty it was comical and embarrassing. I mean chill you work the counter ! Like she is not very pleasant. Can only imagine what it’s like to work with that it would be horrible. But the guy that did the equipment for me I think Steven was the best. He should take her spot cause I’m sure more people would come if there were greeted by Steven instead of her
BRYSON ZEveryone went beyond to accommodate our beeds
Dennis p | Overall ExperienceGreat customer service from the counter to the yard.
CRAIG WQuick, efficient and friendly.
BROOK RThis was a rough day for this facility as a team member had not shown up for work. It was busy, and with only one person in the yard it was slow. Other than that this location is excellent. U-Haul vehicle trailers are great, easy to load, easy to secure, and easy to tow.
THOMAS PThese guys know how to treat customers!
Paul SVery helpful group.
ROBERT BIt would be helpful if they would tell the customer where the wires for the hiTch are especially when there not visible. The man behind the counter said alot of people ask where the wires are.
Amy GWe regularly rent from this location and always receive quick, kind help from the entire staff.
ANDREW RBetter contact me before it goes to lawyer stage as want all my money refunded as spent an extra night in motels than was needed and our safety was put at risk unnecessarily.
CLIFFORD Shad some hit and miss issues using the key card to login - other than that i had no problems at all would use again if i needed extra storage space
Steven B | Overall ExperienceI had to hook up myself and wait for someone to check the hook up, due to lack of U-Haul employees at this site.
Gary MEasy
BRIAN CI was going through an extremely hard situation. My landlord wasn't going to renew my lease and with 2 days left I still hadn't found a storage unit in my price range. A friend reminded me that U-Haul had storage units. I was at the U-Haul facility when they opened up. Less than 20 minutes later I was putting my first load in the unit. They came through for me and turned an ugly event into a big sigh of relief . I highly recommend them .
shane a | Overall ExperienceThe woman that set up our storage was very efficient and very kind.
leona b | First ImpressionsExcellent location. Rented here multiple times in the past, these guys are always on point!
CHAD DThe site has outgrown the location.
STEVEN LThe drop crew was very caring and efficient.
PETER SIt was a good experience dealing with this facility. The free one month storage I received with the rental of the trailer was unexpected and a welcome benefit. The facility was not too busy, however they have a lot of U-Haul units and customer parking was limited but never an issue for me when I visited the storage unit.
Richard B | Overall ExperienceFast friendly and helpful
NANCY WI only used the trailer for a couple hours. It was pretty cheap, but still would be nice if a discount was offered for just a couple hours use.
JAMISON BPossibly some tie downs on the trailer or someone to let me know the ones I bought wouldn’t work
RYAN WVariety of equipment available is outstanding. Staff is kind, friendly and helpful.
WILLIAM FBill was great! He checked me in and had me on my way in less than 5 minutes. Very efficient!
Reid DGreat customer service
Arthur B | First ImpressionsGreat staff! Thanks!!!
Mark TStaff were all very friendly and the return process was pretty quick even though they were fairly busy.
JASON TOffice manager was great but weekend staff were rude and unprofessional
LINDA Heverything went really smooth. no improvement needed. I will say the gentleman who checked us back in was such a wonderful man and very accommodating. All was perfect.
Linda Yi had a blown fuse and the trailer lights wouldn't work. Your guys replaced the fuse at no charge. How can you beat that?
PATRICK RIt was very quick and easy to return the truck. Nice people.
Jeffrey SA little high price, but worth it
jeff f | Overall ExperienceRegarding this particular 5x9 trailer (a Florida license plate): 1/ overall excellent. tough, and agile 2/ gate does not easily close tight... causes some leakage onto road when hitting bumps 3/ the guy (Joey) did not properly tighten the electric wires between vehicle and trailer... they likely dragged occasionally, causing undesired damage to the wiring
CHARLES SI felt safe when I was there and it's very clean
LEANNE F | Overall ExperienceNothing. Employees were very kind, professional and helpful.
PHILIP BThe attendant met me at the drop off location and processed me through on the spot. It was a quick and easy turn in.
CRAIG MThe staff at this location when we dropped our equipment off was short spoke, uninterested in helping and slow to assist. Inside, the clerk was cranky, obviously having a bad day and didn't want to listen to the state of the equipment we had been given and said 'the shop will deal with the alignment. It doesn't matter to me.' All attitudes were 'I don't have time to deal with you' towards myself and the others with me.
Robert KWonderful customer service! The facility is well organized and the staff are knowledgeable, helpful and efficient.
CHERI WOne tire was bad and failed on the trailer took U-Haul 4.5 hours to come fix it 3 miles from Missoula Montana.
MARY HVery friendly front-end personnel.
andrew v | Overall ExperienceMy recurring complaint is that the checkout process requires that I take photos of the equipment and submit them. This online process has never worked on my Android phone. Additionally, when I exit the application out of frustration, I receive a notice that because I didn't submit photos I am agreeing to be held responsible for damage! I agree to give Uhaul money in exchange for the use of equipment, nothing else! If you want photos of the equipment at checkout, take them yourselves. Uhaul corporate fix your system, it is a misery for both the your customers and employees.
FRANK BAlways a pleasure dealing with the CDA location.
MEGHAN O | First Impressionsgreat customer service, and easy access
MICHAEL NGreat customer service and very easy access
MICHAEL NThe inspection staff outside were unresponsive to questions. The staff inside was grumpy about receiving the equipment. We told that staff member about the alignment and terrible driving condition of the truck and we were told it would be "sent to the shop and they can deal with it there"
Robert KAsst. mgr was too rude when truck was returned. I drove 5 miles total and was told I owed $13.50 for gas use. When I questioned it. the asst. mgr was called out and treated me like I was just a bother to him. The rest of the staff was great but Mr. Unfriendly ruined the experience. I’ll be moving my stored property as soon as possible.
roger a | First ImpressionsFirst Rate!
John L | Overall ExperienceThe staff was very patient with me. I was very indecisive and they helped me choose the best units.
jay c | First ImpressionsGreat service
andrew v | First ImpressionsWe stored furniture here for more than 10 years. The temperature of the unit was great and kept everything in great condition, including our piano. The facilities are always clean and the people in the office are helpful and kind. It’s been great doing business with you!
TONY a | Overall ExperienceThe various keypads to use are difficult to understand which is which. Since I did this entirely online I struggled to understand which pad was check-in vs 24 hour access. I set off the alarm twice doing so and frustrated the guy behind the desk despite having no desire to do so, and being generally competent at complex systems. A clear, front and center description of the location and appearance of each keypad to use would be very helpful! Otherwise I've very much enjoyed the storage experience and find the facilities to be exceptionally immaculate.
Daniel N | Online Move InRenee was excellent to deal with. Clear communication and very helpful. She tracked down my bike and got it returned to me, as I had mistakenly leaned it in the give-a-way area. Huge help!
CHRISTOPHER S | First ImpressionsOnly think I would change is longer hours of access and the cleaner smells they use are so strong. Our stuff comes out smelling for weeks. But it’s better than it smelling like someone else’s crap.
GABRIEL T | Overall ExperienceThe several security panels at the door are confusing and not well labeled. The check in/check out process is confusing with the panels and I imagine I'll get locked out often
Amanda M | Online Move InThe fantastic staff at the Apple Way location were very kind and helpful in every transaction I had with them! The facilities are safe, temperature-controlled, always clean, and very convenient. If I have future storage needs, I will use this location again.
Rebecca c | Overall ExperienceGood.
JORGE F | First ImpressionsFor the second time using U-Haul I called and waited and waited and waited and waited and after 32 minutes I drove up there and there was two people behind the counter and when I walked in still holding my phone still on hold the lady laughed and she said oh that must be you on the whole they're both just standing there talking and she said oh we're just changing shifts I call b******* other than that everything was wonderful everything was nice and clean it was all well lit the people at the counter were very nice but I had to get in my car and drive to the unit because they wouldn't pick up the phone while I was on hold and that's just actually the second time that that's happened I actually was going to go someplace else but my sister went down there and rented that for me real quick cuz I needed it just really in a big hurry so I went ahead and did it but I know I have moved all my stuff out because I got a bigger unit a 5x10 for only $60 a month also in a wonderful secured place
Shirley W | Overall ExperienceThe air freshener that is being used in the bathroom on the first floor of the big storage building in Coeur d'Alene is WAY, WAY too strong. It hits you as soon as the main building doors open. We can't stand it. Otherwise, place is good.
Lydia L | Overall ExperienceThe storefront is woefully understaffed. Depending on how many people were in the store, we sometimes we had to wait 20-30 minutes to get help or even to purchase anything. Once we did, the employees were variable in their friendliness and helpfulness. Most were OK, but some were not. The latter could have been because the employees were overworked because of understaffing...who knows?
LINDA D | Overall ExperienceI've had storage in cda at this facility. Best storage ever in my life
jeff f | First ImpressionsYou guys run a MUCH BETTER location than the one in Idaho Falls that I used to have. Good job!
Anastasia D | Overall ExperienceThanks to all of the staff in CDA they were helpful and friendly during my UBox and storage use@
JENNIFER J | Overall ExperienceExcellent and hard working staff.
denita w | Overall ExperienceThank you 🙏
Kathleen h | Overall ExperienceThe day after we checked out of the unit we received a text message saying the unit was ready to move into. I am not sure what to do about that, but otherwise it was an above average storage unit experience.
Sarah W | Overall ExperienceEverything was consistently clean and accessible. Staff was always friendly and helpful. Our nearly 3 year storage experience was most positive, and we are grateful!
Rhea G | Overall ExperienceThe prices for even a small 5x10 where 20 dollars more then others.
kayla h | Overall ExperienceAccess was the only problem we had at times. We came by during the open hours on the weekend and an employee actually locked someone inside without checking to see what they were bring out! They were taking out big pieces of furniture and narrowly got it thru the door. We were right in the middle of moving furniture out ourselves and had to wait till the next day even tho we were supposed to have access thru the big doors. This was at 6:30 pm and the employee who didn't identify himself just walked by us not saying a word. Please tell your employees to identify themselves and tell people what they are doing when they lock the big doors! Otherwise, the people at the front desk were wonderful, friendly and super helpful!
Jim a | Overall ExperienceBest storage center that I have ever used. Clean and secure.
Carol a | First ImpressionsLaurie went above and beyond to make sure I could access the unit and that it was clean. That place is spotless!
Kimberly H | First ImpressionsVery friendly and professional
Jerry & | First ImpressionsGreat facility. I love it. However, you need more than one person manning the desk on weekends. The line got terribly long.
Lydia L | First ImpressionsThe buildings were very clean and well maintained; staff friendly and knowledgeable. We will store here again if the need ever arises.
Tracy L | Overall ExperienceThis is the best UHaul facility i know. Renee runs a great operation.
alzada a | Overall ExperienceVery unhappy with corporates rule on prorating units. I had to pay $200 for a full month when it was cleared out three days after . Not cool U haul!
Scott a | Overall ExperienceThe lady who helped me was really great
Bonnie C | First ImpressionsGreat staff
sharon a | Overall ExperienceHad some long lines and phone waits to reach a person, but everything else was great
DEBY D | Overall ExperienceThe Coeur D Alene, Idaho indoor storage unit is very clean and maintained very well. Easy access for unloading and loading my moving boxes. The moving carts and large elevator are a bonus. Good lighting and security key pad for added safety. I appreciated the climate control unit which cost a few dollars extra. The convenience of purchasing moving supplies onsite was very helpful. The staff was knowledgeable and courteous. If needed for future storage, I would definitely return to U-Haul storage.
Anna K | Overall ExperienceIn and out. Very nice people.
Paul a | First ImpressionsExtremely pleased with the cleanliness and security of the facility, and the staff were very professional and helpful. I would highly recommend this facility. The only issue I found was access could be difficult, on occasion, due to the number of customers using the facility.
GARY G | Overall ExperienceUpon getting my storage unit it started that my hours of access were from 5am to 10pm. Which was fine. I was given an access code to get into my unit and needed to sign out before leaving. Which was also fine. However...a week and a half before my next payment was due I went to my unit to put things in (since I am moving) and I had a second lock randomly put on my unit. I called the U Haul office and they stated to me that I needed to "Check out" a key to have access to my unit. Ummm.....excuse me?? I paid $150 a month and was not late on my payment or anything but still needed permission to access my unit. I NEVER received any kind of notice on this. Just them putting it on and now demanding that I give them my drivers license to get the key to get into my unit. AND I could only access my unit during their office hours. Which was way shorter than the hours I was told and still to the day I checked out it said I had. I will NEVER do any kind of storage from Uhaul again!! EXTREMELY NOT HAPPY WITH THIS FACILITY!!!!
Jennifer M | Overall ExperienceRenee and the whole crew were very knowledgeable and courteous and helpful at all times. I've been storing items there for over ten years, in business and personally. I've also rented trucks and trailers over the last ten years and the service was ALWAYS top notch. Thanks to everyone who works there, this is a facility where pride in work is obvious.
Matt C | Overall ExperienceYet to fully move in. Looking forward to storing at a secure facility.
Adaire N | Online Move InVery nice staff and clean facility. Nice inside storage unit.
Aaron S | Overall ExperienceEasy and fast online reservation. Easy access to climate controlled storage unit. Facility was clean and well maintained. Worth the extra money for the easy access, security and fast reservation online.
Kaitlin T | Online Move InRenee was very helpful
SHARI S | First ImpressionsThis is my go to place for all things moving and storage!!
kelli a | First ImpressionsBest storage facility I have ever utilized. Staff are super helpful, albeit very busy. I recommend the Appleway U-Haul to friends all the time. - Linda J.
Linda J | Overall ExperienceAbsolutely the best customer service and the cleanest U-Haul facility I have ever used. Thoroughly enjoyed working with the staff; especially the branch manager. She was top notch!
Brad a | Overall ExperienceThis particular sight is the cleanest I've seen....so when I need help....I go straight to them. Vickey in Idaho
Vickey A | Overall ExperienceWe moved out as we have moved from the area. We would use uhaul again as we had a good experience. Thanks!
Ariana D | Overall ExperienceI'd also be lost in a hurry without U-haul's extra goodies & equipment to buy inside. It's a terrific place & a safe place too!
Vickey A | First ImpressionsNot affordable
Gary B | Overall ExperienceI had the storage unit for years. Great experience with staff help and the front desk. Thank you all and happy holidays!
DENISE S | Overall ExperienceThe rates kept going up, and being on a limited budget it was hard to keep up with the demand.
SALLY R | Overall ExperienceThis particular U-Haul facility exemplifies the standard original high standards the company was founded on. Well done, U-Haul CDA!
Steven C | Overall ExperienceRenee was awesome super helpful as well. Her and the 2 guys working were super funny and very helpful.
jamie l | First ImpressionsThe double key process to get into my storage unit was annoying and tedious. Ive never had to do that at a uhaul location before. The people were mostly nice and the storage unit worked for my short term needs.
Ryan D | Overall ExperienceClean, secure, and easy to get to. I have rented from this facility a couple of times with positive results. Storage is on the pricey side in CDA. Employees were very courteous with me.
TODD T | Overall ExperienceGreat place to store my stuff while in a transition period of moving. Super clean and easy to work with. No issues.
Franki G | Overall ExperienceThis location managed their storage areas very professional and were soooo very clean always a great access secure and carts available. Thank you for the years of amazing and quality help you were over the years if I had any issues you resolved them.
Sandra D | Overall ExperienceVery Clean Indoor Storage Unit. The staff was knowledgeable and helpful with my storage unit needs. Great customer service.
Anna K | Overall ExperienceSo nice to have a place that was open all the time. Staff always helpful and polite. Held my unit for 4 years & if there is a reason for me to need another one, I will definitely be back at U Haul.
Linda J | Overall ExperienceVery professional and quick service. Unit very clean and I was pleasantly surprised that a lock was provided! I do have one I purchased previously from u-haul and was not able to locate it so this was a great help not having to purchase another.
Carrie S | First ImpressionsGreat customer services! Entire staff was the friendliest I have worked with. The facilities, inside and outside, were the cleanest I have seen. Without a doubt, this location/site was the best moving experience I have ever had. Will use them again.
Brad a | First ImpressionsLori was amazing to work with. She really knows what customer service looks like!!
GARY B | Overall ExperienceVery unhelpful staff.
Thomas D | Overall ExperienceI didnt realize that there was a lip nearly a foot tall into the unit. I got a drive up so I could wheel things in and out.
Larry A | Online Move InThe only problem that I had was the hallways room lit perfectly fine. I had the biggest storage unit that was on the inside of the building. There was no lights on the inside so whenever I went there, daylight or darkness, I had to take flashlights to be able to see what I was doing inside my storage unit that would be my only complaint.
Patrick S | Overall ExperienceI appreciate you. I’ve used you twice in the past 8 years and it’s always been a good experience!
Cammie C | Overall ExperienceOne of the nicest U-Haul storage facilities, in fact, storage facilities, I’ve never rented from them in over 30+ years. Well lit; very clean; safe; inside always kept up-to-date. In fact, when I was moving out, they were just redoing the floors the staff at every point, whether renting storage or U-Haul, or returning our outstanding and very customer service oriented a model for U haul. Thank you!
Jacqueline G | Overall ExperienceFriendly office staff, clean facility. A little pricey, however many people moving this way contributing to that as well.
TODD T | First ImpressionsThe staff of the CDA location are friendly. My complaint is with Uhaul as a company. My U-box was extremely late- promised to be delivered by 07-10 but I was not able to access my box until 07-24! U-Haul customer service was horrendous. They could not locate my box or give me any help at all. They offered to give me $50 off but when I’ve spent over $2k with them, it seemed like a drop in the water. I have seen online that this is a persistent issue and I’m not the only one whom it’s happened to. I had reserved a unit through them and was later told that “reservations don’t mean anything, it’s first come, first serve”. U-Haul corporate needs to look up the definition of RESERVATION. Darian in the store was helpful and empathetic to my issues but still was not able to contact the ubox driver or expedite my late shipment. I have since moved to Keylock storage which has been a very pleasant experience. I recommend using a different company all together. Penske truck rentals off of Ramsay was better priced and very helpful. Key lock storage is about the same price for storage but I was able to get a bigger unit so in essence, it was also cheaper.
blake q | Overall ExperienceThis U-Haul facility is much nicer than the one I was using previously. Having bathrooms, drinking fountain, and the elevator was EXTREMELY helpful.
Anastasia D | Online Move InWill use this facility again if needed.
ROBERTA G | Overall ExperienceNot a single issue for 7 months, top notch service from top to bottom. Insurance was easy and convenient to obtain through the front desk and thankfully not needed. I would recommend this place to anyone looking for a well kept and secure place to store valuables!
MICHAEL A | Overall ExperienceStaff was great.
Thomas L | Online Move InThere are not enough people to work your order desk or to answer the phone.
Jeff A | Overall ExperienceUnsure about using the punch in code at first use. Put code in but apparent used wrong code box. Alarm sounded on first opening door. No answer at call box after multiple calls. Went to front desk. Customer agents were very accommodating and helpful.
Cory W | Online Move InWonderful experience! I was very impressed with the facilities and the ease with which you can pay online. Great people managed well
michael j | Overall ExperienceEverybody that worked there. Fabulous everybody willing to help you out. The place was the cleanest cleanest U-Haul I’ve ever seen in my life. I honestly believe you could eat off the floor. I have never seen anything like it. Yes, beautiful.
Patrick S | First ImpressionsWhen my daughter went to get her stuff the key would not work in the lock. She went to the front desk for help. The woman working on 3/17/2023 was extremely rude to my daughter. My daughter left furious. A male employee came out and tried to assist her. He was not able to unlock it either. She had to have lock smith come out for a cost of 150 dollars. Otherwise service was good.
Deana M | Overall ExperienceI accidently set the alarm off trying to get into my storage unit the first day. The online instructions were alittle confusing considering the door just opens anyways without the gate code. But the manager helped me and after that I had no issues.
Miranda R | Online Move InStart to finish, a great experience. I was on the 3rd floor and felt worried... but with the huge elevator, the carts etc...awesome. Staff was so friendly always, helpful, patient and just lovely. I will recommend highly!
Aneeta L | Overall ExperienceThe facility is well-kept, and the staff are friendly. However, the number of emails I received in the last few days to rate my experience is absurd. I counted over 15 so far. Do better and stop clogging up people's inboxes with this nonsense.
CASEY E | First ImpressionsCustomer service is outstanding
Kim k | First ImpressionsGreat facilities, very helpful employees. Only once was I not able to get in to my storage unit because of maintenance issues. Had for over a year,would recommend.
Chance H | Overall ExperienceThis store worked with me so well. Any problem, they were on it. Quick call back if the staff didn’t know the answer- just said he didn’t know but would ask. Joey, Renee,Steve. Thank you!
Linda T | First ImpressionsThis is exactly the kind of storage unit I wanted. I also felt like it was very safe and not gross or somewhere I didn't want to be. If I need to use storage or the U-Haul services in the future I would gladly do it!
Jennifer H | Overall ExperienceThank you to the women who helped us she was awesome! Heidi Goins
heidi & | First ImpressionsThank you
Kelly U | Overall ExperienceRenee at the facility has always been the best person to deal with. I have never had a complaint with her or the facility. I was a customer for several years and would rent a storage again if I needed.
Elizabeth H | Overall ExperienceCan't get to UHaul by phone.
Jeff A | First ImpressionsManager and staff were very nice and helpful.
Paul G | Overall ExperienceI get the hours, but since its so well secured, the hours I think could be 24 hrs a day.
KENNETH H | Overall ExperienceExcellent, clean facility and helpful staff. I would definitely rent from U-Haul on Appleway in Coeur d'Alene again.
linda j | Overall ExperienceGreat staff members at this location. Very helpful and proactive. It would be nice from the customer side to allow access until 9 pm. The mattress rack was fantastic. I have not seen one of these before and was really impressed. Great place and great experience with this local U-Haul. I highly recommend!
Mary H | Overall ExperienceWould be helpful to have 24 hr access hours
Rebecca L | First ImpressionsAlways a good experience with The management and employees. A very clean facility. Highly recommend Uhaul.
Yolanda R | Overall ExperienceI’’m shocked that after paying for a storage unit for 8 years you don’t prorate the last months Rene which leaves us with a bad taste in our mouth
BOB K | Overall ExperienceThankyou!
Maria T | Overall ExperienceEasy to reserve and check in. Staff was friendly and helpful.
Stephanie D | First ImpressionsClean, well lit, great staff!
Deborah S | Overall ExperienceAlways good service.
JAMES B | Overall ExperienceOur unit had mice - we found a dead mouse when we cleaned it out and boxes of items were covered in mouse poop. I expect more for the cost, not to mention the staff who refer to everything with storage units as a separate part of their business and out of their control. The manager Renee is curt to the point of rudeness and was so in every interaction I had there over two years’ time - including when we first showed up from an out of state move and the unit we’d booked online was not available. Renee told me reservations online didn’t reflect what she actually had on hand and I should’ve called to book it personally. No apologies were ever made and our full month’s rent for August was charged even though we moved out yesterday.
Sarah B | Overall ExperienceStorage unit was great. Had it for over 5 years. Finally cleaned it out as I left the area. Would highly recommend.
Randell M | Overall ExperienceI found staff rude. I had a reservation and was told that didn’t matter It was strictly first come first serve. Also my passcode didn’t work. I know what I setup
Karen V | First ImpressionsThe only problem is short staffing and frequently, long waits for customers at the counter at popular times. I have used the online “Moving Help” 2-3 times and found that to be a great way to connect with reliable helpers. I used them for help with packing and moving boxes and things that don’t fit into boxes, unpacking too if moving locally.
JOAN W | First ImpressionsCustomer service went downhill a bit when the woman was put in charge. I liked the guy better, forgot their names. It was always clean.
Howard T | Overall ExperienceNever had a problem with the staff with the facility
Theresa S | First ImpressionsNo improvement possible
Bruce W | Overall ExperienceRenee is the perfect manager from the customer point of view.
Tyler B | First ImpressionsMy moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!
Charles T | Overall ExperienceThank you!
Trina E | Overall ExperienceThis location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.
Jacqueline G | First ImpressionsVery good service!
Bella S | First ImpressionsExcellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84.95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.
Todd T | Overall ExperienceThank you
kurtis s | Overall ExperienceWell so far the place is convenient and easy to use
Kenny M | Online Move InRenne and Leah were very helpful!!!
Dana C | First ImpressionsDespite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night
Gerardo P | Overall ExperienceLoved every thing
David M | First ImpressionsRenee Hagen in Customer service was very helpful.
Gerardo P | First Impressionswhen we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.
Brian A | Overall ExperienceGirl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.
Inland N | First ImpressionsBEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!
Matthew S | First ImpressionsStorage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.
Richard F | Overall ExperienceI had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn’t of had to pay all those late fees since I told them over and over again. TY
Rebecca V | Overall ExperienceDesk agent, I think Katherine was very professional and excellent.
Johan D | First ImpressionsLeah and Renee are spot-on helpful, knowledgeable, and professional. I’ve been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.
Kirstie O | First ImpressionsI tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn’t help me. Told me to call the direct line.
Darby M | Online Move InMy storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.
Jan J | Online Move InFacilities are terrific. Staff is helpful.
Ty S | Overall ExperienceThe team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.
GRANT S | First ImpressionsI absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!
Naomi W | Overall ExperienceNice people & very helpful with security questions
Sharon R | Online Move InThank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....
mike F | Overall ExperienceRenee was very helpful and knowledgeable. I will continue to do business in the future.
Todd T | First ImpressionsThe price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.
Ariel H | First Impressionsweb site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.
Bill S | Overall ExperienceThe owner at u haul helped us and she is alway very nice,will recommend to everyone!!
Robert A | First ImpressionsImpressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.
LAVERNE C | Overall ExperienceThe only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!
debbie P | Overall ExperienceThank You
PATRICK W | First ImpressionsTop notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.
amber c | First ImpressionsThe Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful
eric p | First ImpressionsRenee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!
Michael W | Overall ExperienceThe staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro
Wayne S | Overall ExperienceVery clean, convenient, and secure
Scott a | Online Move InThe entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.
Michael W | First ImpressionsBest people, best storage units.
Frank B | First ImpressionsBrand new facility, immaculate, security is as good as any military base. 8-)
Scott a | First ImpressionsVery clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.
GERRY M | Overall ExperienceGreat place safe and friendly
Darrell B | First ImpressionsI have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can’t believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she’s no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don’t get me wrong, I never want to move again and I can’t imagine I could find a better place to store store our things
Barb T | Overall ExperienceRenee was easy to work with. She was friendly.
Janice W | Overall ExperienceFront desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.
Charity R | First ImpressionsOnly complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,
randy z | First ImpressionsBest storage experience ever, thanks!
louis z | Overall ExperienceWill definately use again if need storage or recommend.
Susan B | Overall ExperienceAlways an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.
Matt C | First ImpressionsAl the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.
Todd P | First ImpressionsThe unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!
Lynetta R | Online Move InRenee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler
Carol B | Overall ExperienceRenee was very helpful and knowledgeable
GARRETT C | First ImpressionsExcellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.
CHRISTOPHER G | First ImpressionsFacility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.
VACASA L | First ImpressionsAmazingly clean and maintained and nice that a lock as provided
Charlotte H | First ImpressionsThis move has been horrid the only good thing about it was the way your staff took care of everything
john m | First ImpressionsEmployees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.
Alivia M | Overall ExperienceSam was super helpful and got us taken care of. Thanks again!
Vanessa B | Overall ExperienceThanks. Good people who I worked with.
Sarah K | Online Move InRenee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.
Vanessa B | First ImpressionsLeigh was a fantastic help. She went the extra mile. Give her a raise!
Matthew D | First ImpressionsClean, safe area with good access. Staff very helpful.
ROBERT P | Overall ExperienceIt was over booked and I had to wait for availability. I didn’t use U-Haul storage due to inconvenient location within building
Peter B | Overall ExperienceBest-run U-Haul storage I've yet used!
George S | First ImpressionsThe local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!
Sarah B | First ImpressionsIf it would’ve been something that was easy to do, we would’ve left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn’t offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants’ unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.
Jessica M | Overall ExperienceHad a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.
Susan O | First Impressionsthank you all staff members you are doing a great job always friendly and helpful
DON F | Overall ExperienceOnly one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I’ve visited my unit. Very irritating. Especially for someone who has tinnitus.
dennis h | Overall ExperienceOverall, I had a good experience with U-Haul in Coeur d’Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month’s fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.
Deborah S | Overall ExperienceVery good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Thank you.
KIM D | Overall ExperienceI canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.
Mary W | First ImpressionsI wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand
Kent D | Overall ExperienceAlways a good experience at this uhaul
Shawn J | First ImpressionsHoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.
Deborah H | First ImpressionsThe facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!
debbie P | First ImpressionsThe staff was great, only issue is access can be cumbersome depending on where your unit is located.
Diane D | Overall ExperienceMy unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.
Lynn N | Overall ExperienceThe facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!
Scarlett R | Overall ExperienceThe sight was wonderful and renee in particular. The call center needs some help to
mindy s | Overall ExperienceLove the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit
Jessica W | Overall Experiencevery good experience. Office staff was very nice, polite ad patient
Brb W | Overall ExperienceI was very happy with how easy and convenient U-HAUL storage is.
alicia d | Overall ExperienceGood value
Casey B | Overall ExperienceRodney super friendly and helpful
Melissa B | First ImpressionsGreat Service,
Doug B | First ImpressionsThey made everything easy and convieient. from the return of the trailer to get the locker.
charles c | Overall ExperienceNone
julie h | Overall ExperienceRodney and his crew we’re so nice and Professional. Making moving easy
Kathy H | First Impressionsservice great and price was right.
Casey B | First ImpressionsGreat customer service!!!
MARCEA M | First ImpressionsThank you for making our move smooth!
BILL W | Overall ExperienceStaff was efficient and helpful. Facility was warm and clean.
STEVE O | Overall ExperienceLocation is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min
Joseph P | Overall ExperienceThank you
DALE M | Overall ExperienceThe storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.
Kenneth E | Overall ExperienceStaff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.
BILL W | First ImpressionsOne criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.
marc s | Overall ExperienceWould honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!
Colton B | Overall ExperienceIt's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.
Karl K | Overall ExperienceRenee was good
Jeffrey K | First ImpressionsGreat
Mike B | Overall ExperienceWould constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant
Andrew T | Overall ExperienceGreat experience!
Karen Z | Overall ExperienceNever had a problem with my storage unit.
YVONNE B | Overall ExperienceRent increases too often, and much to high. Became unaffordable for me.
MIKE K | Overall ExperienceYou folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
Robert L | First ImpressionsVery convenient location and immaculate cleanliness
ED G | Overall ExperienceThere were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.
Samantha I | Overall ExperienceThere are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.
Travis B | Overall ExperienceI would recommend this storage facility to anyone looking for the best rates and security around!
Rachel V | Overall ExperienceSuch a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!
NAOMI W | Overall ExperienceI was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.
Elizabeth B | Overall ExperienceLori was incredibly helpful.
Robert B | First ImpressionsManager Rodney is superb as well as the entire staff.
Chris D | Overall ExperienceEasy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁
Letha R | First ImpressionsGreat service
julie h | First Impressions"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know
Mary A | Overall ExperienceWish there was 24-hour access
Michelle E | Overall ExperienceThe employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
Jennifer B | First ImpressionsThere is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.
Peggey H | Overall ExperienceWonderful staff, locación, and building
Jesus Q | Overall ExperienceGetting in and out was a joke. Stupid design. Would never use their services again.
Eric S | Overall ExperienceDidn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning
KAREN R | Overall ExperienceGreat customer service, friendly staff, clean storage unit.
John S | First ImpressionsThese folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!
Michael E | Overall ExperienceEverything was always very clean & easy to access. Sometimes parking was crowded.
Sussan E | Overall ExperienceBest Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.
NONA F | Overall ExperienceGreat staff, awesome facility, and I highly recommend using this place.
George G | Overall ExperienceAt times the store is understaffed as it is a busy place but everyone is very helpful
SHELLEY B | Overall ExperienceI loved how clean the units and facility are.
Jordan B | Overall ExperienceThe manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.
Sug I | Overall ExperienceUnit still has company lock on it and the card to get into building wasn't working but the employee fixed it.
Ronna S | First ImpressionsI have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.
Paul d | Overall ExperienceStaff was very helpful
tully d | Overall ExperienceI loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone
Tiffany K | Overall ExperienceBest in the area!
Lyman B | Overall ExperienceThank you to Bobbie, the driver that delivered my U-boxes.
Ginna M | Overall ExperiencePerfect
Joseph B | Overall ExperienceWhen it rains a big puddle of water stands in front of number 12!!
Duane C | Overall ExperienceI was very happy with the people and facility will all use the service when I need to
Timothy K | Overall ExperienceAlways great that’s why we come back when we need short term storage
Leslie K | Overall ExperienceRod is very professional. He deserves a raise!
Stephen M | Overall ExperienceRod and his crew work hard too make your moving experience Great, very professional location!
David B | Overall ExperienceHaving a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.
Richard W | Overall ExperienceThank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!
Laurine P | ReservationI reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit
Lori W | ReservationCDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.
Charles T | Overall ExperiencePhalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)
Glenna M | ReservationMgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer
David B | Overall ExperienceRodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!
Michelle L | Overall ExperienceRodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff
Timothy W | Overall ExperienceI recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly
stacey s | Overall ExperienceVery fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!
MARK S | Overall Experiencethe staff was always very friendly and Knowledgeable.
CARLETON S | Overall ExperienceThe facility was clean and the staff was terrific.
Dale S | Overall ExperienceIt was what I needed when I needed it. Thank you.
wayne c | Overall ExperienceWould have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.
DAKS B | Overall ExperienceVery nice facility. Crystal is great!
Andrew W | Overall ExperienceAll personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.
ALEXANDRA S | Overall ExperienceRod was very helpful.
Don P | Overall ExperienceThe card system regarding getting in and out was confusing at times.
Fran L | Overall ExperienceA very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.
Debra S | Overall ExperienceUor experience was very good
Don P | Overall ExperienceI love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,
MAGGIE M | Overall ExperienceVery good!
Carmel B | Overall ExperienceManager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE
Cimberlie Q | Overall ExperienceGreat Storage - Clean and secure.
aaron p | Overall ExperienceParking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.
GARY J | Overall ExperienceThere always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!
Tina B | Overall ExperienceIf I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.
ERIC B | Overall ExperienceNice storage solution!
Joseph L | Overall ExperienceI would highly recommend this facility. I appreciate the cleanliness
JOHN S | Overall ExperienceI have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.
KEN C | Overall ExperienceYou sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)
angela b | Overall Experience