Customer Reviews for U-Haul Storage of Copperas Cove

932 reviews

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Excellent service fast ameising good service thanks

FRANCISCO C. 
Rating:
5.0

The employees were very nice and professional and the equipment was very clean. They went over everything with me, prior to me leaving in the vehicle. Very courteous, even called me to let me know they found my grand daughters shoe in the vehicle. Very nice personnel highly recommend.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Customer did not leave a comment.

JOSIAH D. 
Rating:
5.0

The manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.

Lisa H.  |  First Impressions 
Rating:
3.0

Everything else was ok despite the disrespectful customer service from the assistant manager named Brenda. She was VERY RUDE. She prejudged my situation and was very nasty very unprofessional the way she handled a situation and service that her office OFFERED to me from this company out of empathy, compassion and understanding due to my loss. She talked very nasty to me in front of my family and children. Very disrespectful. My family ALL took note and commented on the very disrespectful attitude of Ms. Brenda. I will never do it recommend business to that location as long as she is there. It breaks my heart to know that my son served his country for people who act as ungrateful as her.

Marco S. 
Rating:
5.0

Let shorter people know that they will need a step stool for the pickup truck.

BONNIE H. 
Rating:
5.0

excellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.

Andreas P.  |  First Impressions 
Rating:
5.0

The service and the truck was great thanks

CRYSTAL W. 
Rating:
5.0

When checking out and dropping off the truck, the female that helped be was absolutely passionate about her job and I wanted to point out that her customer service skills went way above and beyond any and all expectations. Such care and compassion for her job to put herself out there went above any normal business transaction that I have ever been involved in. Please by all means help get this individual in front of corporate meetings where she can shine for the customers where she can shine and make plenty of positive I've never felt so successful

CHAD G. 
Rating:
5.0

More parking

ROBERT L. 
Rating:
5.0

Great customer service and got me what I needed in a timely manner.

DEANDRE J. 
Rating:
5.0

Nikki, Brenda, driver Lucas, and ALL at U-Haul Copperas Cove were absolutely fantastic. Could not have asked for better - from the day my Uboxes arrived from VA and went into storage there; the times I requested access to my Uboxes while in storage; and for delivery to final (local) destination. Everyone was always very helpful, patient, understanding, kind, courteous and professional. Always did what they said, and said what they did. Will recommend to others!

Rebecca J. 
Rating:
5.0

The u-haul experience I had was amazing!! The whole process was very easy, quick and well organized the lady that help me in copperas cove was very nice and very helpful..

CODY C. 
Rating:
5.0

Customer did not leave a comment.

Kyle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z. 
Rating:
5.0

Excellent service

ONIKA H. 
Rating:
5.0

service is excellent

JOHN H. 
Rating:
5.0

The U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my ‘checking in’ for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a ‘Job well done’ from their district manager and/or Corp headquarters.

SHARON P.  |  First Impressions 
Rating:
5.0

This was a military move and time we don't have,but Copperas Cove Texas uhaul handle everything in a timely and professional manner, I received the best service,professional, kind,quick, Truly the customer is put first, no need or detail was to small,to handle. Customer service,is on top of all details,it handle in a timely manner, U-box need caulking installation To keep the rain out while traveling, Uhaul telephone waiting time on the 800 number please help them answer faster,45 min to 60 Is crazy,and turn off the music it's horrible

Rose F. 
Rating:
5.0

I forgot her name but the UHaul rep that helped me with my rental was superior in her customer service skills. It's rare to find these days and she deserves praise and reward for her job well done.

Lamont J. 
Rating:
5.0

Very friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Thank you.

Lee B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adamscott-Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Everything went great with my moving so far and storage would give a 5 stars every time

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

Pamala M. 
Rating:
5.0

Everything was perfect, the front desk clerk Saturday morning was exceptional. Very informative ,and she helped me out a lot. Definitely will be renting from that location every time.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

KIARA F. 
Rating:
5.0

Brenda at the front desk was excellent! She was very helpful and pleasant upon arrival and during our move in. Thanks

ERIC T.  |  First Impressions 
Rating:
5.0

Best temporary storage experience I’ve had in all my years of PCS moves! The staff WILL find you the best price and accommodations they have available! The manager and staff treats their customers like friends or family members.

Marcus W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelita L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA J. 
Rating:
5.0

Customer did not leave a comment.

MARTHA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Awesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!

MONET F. 
Rating:
5.0

Make sure vehicle is clean and ready for next customer.

KELLI P. 
Rating:
3.0

Customer did not leave a comment.

Bradford F. 
Rating:
5.0

Customer service in this location is outstanding!

Lorenzo R. 
Rating:
4.0

Customer did not leave a comment.

IRA C. 
Rating:
5.0

The associates were tremendously helpful with the white process. From the moment I stepped in they acknowledged me and proceeded to ask questions and provide answers about the rental.

ABEL M. 
Rating:
5.0

Niki was absolutely wonderful getting our truck together and helping us with another unit in addition to the the unit we already have. Thanks Niki The Williamson's

JEFFREY W. 
Rating:
5.0

Aside from not getting the truck we reserved went pretty smooth, people were friendly.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

JEANINE D. 
Rating:
5.0

Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!

Robert P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan H.  |  Online Move In 
Rating:
5.0

The customer representative that took care of us was awesome

RENE V. 
Rating:
5.0

Customer did not leave a comment.

TOMEKA B. 
Rating:
5.0

Brenda was very professional and friendly no improvement needed.

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Congratulations for the excellent customer service!

LORENZO R. 
Rating:
5.0

The ladies in the office were absolutely amazing!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Charla R.  |  Overall Experience 
Rating:
5.0

The entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!

Angela A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
5.0

Everyone at this store we're exemplary. They went above and beyond my expectations. Brenda the manager was amazing and very helpful. She has a great heart♥️Thank you so much. I will definitely use this store again👍

AMY D. 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Overall Experience 
Rating:
5.0

Employees are always friendly , helpful and professional.

Kevin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

TIESHA LASHALL C. 
Rating:
5.0

The staff has always been friendly and super helpful!

Derrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HEATHER D. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

The lady at the front was very nice & helpful! Even helped close out our storage unit! The gentleman that took us outside for our inspection was very friendly. Overall awesome staff

Brooklyn J. 
Rating:
5.0

They were amazing

MICHAEL S. 
Rating:
5.0

I have been here before. Great customer service!

IRMA W. 
Rating:
5.0

Awesome service. They rocked

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Omar T. 
Rating:
5.0

Brenda was great with customer service and was diligent to meet my needs! Great service great truck thank you

REBEKAH S. 
Rating:
1.0

The man came out to check the tires and shook the tire stick at me saying he needed me to answer the questions or I had to pay an extra day. I would not answer his questions because I was in the middle of cleaning the truck and I asked him to wait he again shook the stick at me and threatened to charge me an extra day.

PAMELA K. 
Rating:
5.0

Extremely pleasant and helpful!! Thank You

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINA L. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
5.0

The staff are amazing and extremely helpful! Definitely recommend!

SYLVIA L. 
Rating:
5.0

Nothing. Everyone I worked with was great!

DONNA J. 
Rating:
5.0

Customer did not leave a comment.

LINEARD DAVID R. 
Rating:
5.0

They are always helpful, nice and professional.

Angela A.  |  Overall Experience 
Rating:
5.0

Nick I is awesome and the staff here is great.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!

RONNIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Staff extremely helpful and professional!

SYLVIA L. 
Rating:
1.0

Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.

BREANNA M. 
Rating:
5.0

Keep up the good work!

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.

Lavenya W. 
Rating:
5.0

Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
1.0

Do not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next time

WILLIAM M. 
Rating:
5.0

Great customer service!

DANIEL H. 
Rating:
5.0

I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.

BRITNEY A. 
Rating:
5.0

Love them there great

Daillynn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

The guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.

LAURAN F. 
Rating:
5.0

Customer did not leave a comment.

Gilbert I. 
Rating:
1.0

My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.

bryanna C. 
Rating:
5.0

Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.

Lee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W A. 
Rating:
5.0

Nothing

Cathy W. 
Rating:
5.0

Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.

Bradley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Breanna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DUSTIN P. 
Rating:
5.0

Staff was the most helpful

Lisa T.  |  First Impressions 
Rating:
5.0

Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.

ELIZABETH W.  |  First Impressions 
Rating:
5.0

Super helpful and friendly.

Seamus M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY AARON I. 
Rating:
5.0

Everyone was very nice an the storage facility was well maintained. Thank you! 😀

Walter S.  |  Overall Experience 
Rating:
5.0

It was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!

Jennifer W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EFRAIN V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Cameron C.  |  First Impressions 
Rating:
5.0

Professional and courteous!

James Richard W.  |  First Impressions 
Rating:
5.0

They handled my needs fast and professionally.

Tamara V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Everything was smooth they made the process easy and quick for us.

ANTOINETTE C. 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  Overall Experience 
Rating:
5.0

The management at this facility is fantastic

JOSEPH S.  |  First Impressions 
Rating:
5.0

Nicki and her staff are always great. This is my preferred place to rent from.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful

Tamara V.  |  First Impressions 
Rating:
5.0

Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.

Nicholas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON N. 
Rating:
5.0

Nice units and nice people.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kuka A. 
Rating:
1.0

Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.

JOSE P. 
Rating:
5.0

Keep up the good work.staff was very helpful and kind.

KEVIN P. 
Rating:
4.0

The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.

IDA W. 
Rating:
5.0

Customer did not leave a comment.

GINGER LYNN D. 
Rating:
5.0

Customer did not leave a comment.

OMILDRED F.  |  First Impressions 
Rating:
3.0

N/A

COLON J. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.

Lee B.  |  First Impressions 
Rating:
1.0

I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.

Khristina K. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Customer did not leave a comment.

Katharine B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very clean and friendly staff!

Maricarmen G.  |  First Impressions 
Rating:
5.0

Manager Nikki is awesome and so we're the other employees!

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Great!!

Louis D.  |  Overall Experience 
Rating:
5.0

The employees at this site are very helpful. I have recommended them to many friends.

Shirley S W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN ARTHUR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy A.  |  First Impressions 
Rating:
5.0

Thanks for the excellent customer service!

Marie F.  |  First Impressions 
Rating:
5.0

Great customer service! Nice place! The employees are super friendly and helpful!

Tonya B.  |  First Impressions 
No reviews have been submitted for this location.

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