Customer Reviews for U-Haul Storage of Copperas Cove

Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.

Nice units and nice people.

Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.

Keep up the good work.staff was very helpful and kind.

The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.

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Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.

I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.

Very clean and friendly staff!

Manager Nikki is awesome and so we're the other employees!

Outstanding overall experience.

Brenda was amazing she helped me out with a last minute move...I would definitely recommend everyone to go see her

Takes too much time and not appropriate application and service.

Very easy move staff helpful and courteous

Great!!

Still have not received my receipt

I would like to thank the management team for helping me out with my return issues.

horrible place

Fix the leaks in your trucks. Had water damage to A LOT of my stuff. Still waiting on supervisor to call.

Fast, easy and friendly. Good staff!

Great customer service. Clean, good running vehicle.

Thank you so much, Uhaul, Ms. Nicki, and staff. I had a great experience using your rental truck/van service. My rental van was new and very easy to handle, I would definitely recommend and use your service again Thank you so much Athenia

The employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.

Extremely friendly staff. The lady even recommended to upgrade after I told her what I was picking up. She was spot on!!! The appliance straps to carry the reservation personal sold me, were life “back breaking” saving. Thank you

The employees at this site are very helpful. I have recommended them to many friends.

Excellent service! Well organized

Continue same great customer service witlh your understanding and thoughtfulness.

Thank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.

Very easy and quick service.

Keep the same staff you have!!!

Nothing. Outstanding service and attentiveness to their customers.

Great customer service and the motorcycle mechanic was extremely impressed the trailer was from Uhaul.

Amazing services, nice and clean. I recommend it.

IT was just a short drop off place and everything was good.

Great services everyone was nice and helpful.

Staff was great!

Excellent!!

Using your phone for complete reservation is unacceptable! My phone would not update for the scanner photo and it took over an hour to get the attendant to assist. I was late for move and had to pay additional fees. It was extremely stressful, and costly.

Polite young man that attended to I need! thank you, U-Haul

Concern the policy of wearing mask while the Coronvirus illness count is increasing in Coryell. The staff helped me when I had challenges during my move.

Don't understand why I needed a second person on the rental contract.

Facility and truck were clean. Customer service was rude in the morning however when dropping off the truck I worked with another person and she had great customer service.

Friendly staff. Very efficient. Everything went very smoothly.

Very professional, kind, and informative. Make you feel like family!!! That's always a great feeling

Smooth, quick and easy process. I felt safe which is about the best thing you can say during a pandemic. Social distancing was taken care of as well as protection from COVID-19 with face masks, hand sanitizer provided, no touching. Overall a great, SAFE experience. Thank you!!!

Customer Service - My experience at this particular location was unpleasant. The representative was attitudinal, made negative undertone comments from an error caused by the uhaul website and overall made me feel uncomfortable and unwanted at the location. I would not recommend this location.

Everything went great. Staff was very professional.

Great experience and the representative was really thorough, quick and fast!

What an amazing team, staring with Brenda so professional, well knowledge of the product and services and really helpful with the language. The General Manager a sweet lady with a extremely high standard costumer service she is a Rockstar. This facility is amazing we love it and our experience was the best in long time with any retail costumer service oriented. Both employees deserve an standing ovation with all this COVID-19 situation they managed to help you out offer their best with a smile and generosity. 10 stars for them and for the U-haul office on Copperas Cove. Thanks a lot...

Fantastic staff. Thank you!

Have a better way for price estimates. I was told that with 2 days of renting a truck and 25 miles, but I turned it in early and had it for 1 day, but had 30 miles on it. And was charged 10-20 dollars more than the original Estimated cost for 2 days

Smaller delivery windows. 4 hours is too much time to be left unable to do anything.

Not to call me all morning

Well run operation - one of the best I've experienced regardless of rental brand.

Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.

Just keep on being organized and gracious--as you always are! It has been great to see this location systematically grow and prosper! U-Haul must have a great business model! Sincerely, N M Barker

they over charge and don't know what they're doing

Only reason I didn’t give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.

Thanks

Great place

Staff was always friendly and helpful. Facility was well setup and always clean.

Great, friendly staff!

U-Haul storage of Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!

Great experience! Kristofer was awesome!

Very nice and helpful people.

I enjoyed how helpful and nice they were when helping me set up andove out the storage.

You provided excellent service and a place to store our items as we consolidated 2 homes into one.

the manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.

The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.

Thanks for the excellent customer service!

Kris was so nice and helpful! Great customer service!

The staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!

The site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.

Very helpful and easy going personnel. Office hours are great.

Very efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.

Excellent company to use!

Great customer service! Nice place! The employees are super friendly and helpful!

Took forever checking in

Is

Employee was very rude

Thought employee was very rude at copperas cove u haul

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I needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.

Very smooth process, Thanks

The gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Thank you

I was in need of help and a company I would have used for my next move just lost a customer

Evidence of rodent activity found in stores items.

I greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.

Great people

Thanks for all of your help.

Nice staff. Nice facility.

Great place. I would recommend this place to anyone. Thank you for great service

Thank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!

Na

I loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank you

Great Facility!

The staff was friendly and helpful. A pleasure to deal with

The staff were very helpful and happy to help. I’ve used a lot of storage facilities in the past and this is by far my favorite!

I was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.

Overall excellent.

U-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facility