i rented the truck have full of gas, mistakenly returned it full of gas and could not get money back on the gas or a least some kind of credit .That extra gas cost me almost the entire rental of the truckk?
LM M.Customer Reviews for U-Haul Storage of Copperas Cove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If the calling system could disable about 5 minutes before opening it would have saved me about 8 miles. Just a suggestion not a complaint. I loved how sweet all the people are and how helpful they were. It was a really nice experience, especially because I was so beat from moving.
NINA C.Great place. Very friendly and easy to rent
BONNIE S.The site manager, Nikki is super awsome!! She is always professional and friendly. They need more people like her at all locations.
Derick S. | Overall ExperienceThe staff was very helpful. They made the process easy. Definitely recommend this location.
AMY B.Parking was almost non-existent, I had to return the blankets I had glass wrapped in instead of just letting me pay for the blankets to be replaced, they made me go retrieve the blankets to close out my contract, and I'm not a fan of wasting fuel for something that would be easier to charge to an account.
TIMOTHY S.Nothing, all good
ROGER H.The person who helped me was amazing! She needs a promotion please best experience with Uhaul I’ve ever had!
Sema H. | First ImpressionsExcellent service fast ameising good service thanks
FRANCISCO C.The employees were very nice and professional and the equipment was very clean. They went over everything with me, prior to me leaving in the vehicle. Very courteous, even called me to let me know they found my grand daughters shoe in the vehicle. Very nice personnel highly recommend.
STEPHANIE P.The manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.
Lisa H. | First ImpressionsEverything else was ok despite the disrespectful customer service from the assistant manager named Brenda. She was VERY RUDE. She prejudged my situation and was very nasty very unprofessional the way she handled a situation and service that her office OFFERED to me from this company out of empathy, compassion and understanding due to my loss. She talked very nasty to me in front of my family and children. Very disrespectful. My family ALL took note and commented on the very disrespectful attitude of Ms. Brenda. I will never do it recommend business to that location as long as she is there. It breaks my heart to know that my son served his country for people who act as ungrateful as her.
Marco S.Let shorter people know that they will need a step stool for the pickup truck.
BONNIE H.excellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.
Andreas P. | First ImpressionsThe service and the truck was great thanks
CRYSTAL W.When checking out and dropping off the truck, the female that helped be was absolutely passionate about her job and I wanted to point out that her customer service skills went way above and beyond any and all expectations. Such care and compassion for her job to put herself out there went above any normal business transaction that I have ever been involved in. Please by all means help get this individual in front of corporate meetings where she can shine for the customers where she can shine and make plenty of positive I've never felt so successful
CHAD G.More parking
ROBERT L.Great customer service and got me what I needed in a timely manner.
DEANDRE J.Nikki, Brenda, driver Lucas, and ALL at U-Haul Copperas Cove were absolutely fantastic. Could not have asked for better - from the day my Uboxes arrived from VA and went into storage there; the times I requested access to my Uboxes while in storage; and for delivery to final (local) destination. Everyone was always very helpful, patient, understanding, kind, courteous and professional. Always did what they said, and said what they did. Will recommend to others!
Rebecca J.The u-haul experience I had was amazing!! The whole process was very easy, quick and well organized the lady that help me in copperas cove was very nice and very helpful..
CODY C.Excellent service
ONIKA H.service is excellent
JOHN H.The U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my ‘checking in’ for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a ‘Job well done’ from their district manager and/or Corp headquarters.
SHARON P. | First ImpressionsThis was a military move and time we don't have,but Copperas Cove Texas uhaul handle everything in a timely and professional manner, I received the best service,professional, kind,quick, Truly the customer is put first, no need or detail was to small,to handle. Customer service,is on top of all details,it handle in a timely manner, U-box need caulking installation To keep the rain out while traveling, Uhaul telephone waiting time on the 800 number please help them answer faster,45 min to 60 Is crazy,and turn off the music it's horrible
Rose F.I forgot her name but the UHaul rep that helped me with my rental was superior in her customer service skills. It's rare to find these days and she deserves praise and reward for her job well done.
Lamont J.Very friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Thank you.
Lee B. | First ImpressionsEverything went great with my moving so far and storage would give a 5 stars every time
LUIS D.Everything was perfect, the front desk clerk Saturday morning was exceptional. Very informative ,and she helped me out a lot. Definitely will be renting from that location every time.
Jeremy S.Brenda at the front desk was excellent! She was very helpful and pleasant upon arrival and during our move in. Thanks
ERIC T. | First ImpressionsBest temporary storage experience I’ve had in all my years of PCS moves! The staff WILL find you the best price and accommodations they have available! The manager and staff treats their customers like friends or family members.
Marcus W. | Overall ExperienceAwesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!
MONET F.Make sure vehicle is clean and ready for next customer.
KELLI P.Customer service in this location is outstanding!
Lorenzo R.The associates were tremendously helpful with the white process. From the moment I stepped in they acknowledged me and proceeded to ask questions and provide answers about the rental.
ABEL M.Niki was absolutely wonderful getting our truck together and helping us with another unit in addition to the the unit we already have. Thanks Niki The Williamson's
JEFFREY W.Aside from not getting the truck we reserved went pretty smooth, people were friendly.
JACOB W.Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!
Robert P. | First ImpressionsThe customer representative that took care of us was awesome
RENE V.Brenda was very professional and friendly no improvement needed.
PATRICIA G.Congratulations for the excellent customer service!
LORENZO R.The ladies in the office were absolutely amazing!
Nicole S.The entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!
Angela A. | Overall ExperienceEveryone at this store we're exemplary. They went above and beyond my expectations. Brenda the manager was amazing and very helpful. She has a great heart♥ï¸Thank you so much. I will definitely use this store againðŸ‘
AMY D.Employees are always friendly , helpful and professional.
Kevin N. | First ImpressionsThe staff has always been friendly and super helpful!
Derrick M. | Overall ExperienceThe lady at the front was very nice & helpful! Even helped close out our storage unit! The gentleman that took us outside for our inspection was very friendly. Overall awesome staff
Brooklyn J.They were amazing
MICHAEL S.I have been here before. Great customer service!
IRMA W.Awesome service. They rocked
DAVID R.Brenda was great with customer service and was diligent to meet my needs! Great service great truck thank you
REBEKAH S.The man came out to check the tires and shook the tire stick at me saying he needed me to answer the questions or I had to pay an extra day. I would not answer his questions because I was in the middle of cleaning the truck and I asked him to wait he again shook the stick at me and threatened to charge me an extra day.
PAMELA K.Extremely pleasant and helpful!! Thank You
Mary S. | Overall ExperienceThe staff are amazing and extremely helpful! Definitely recommend!
SYLVIA L.Nothing. Everyone I worked with was great!
DONNA J.They are always helpful, nice and professional.
Angela A. | Overall ExperienceNick I is awesome and the staff here is great.
Brian H.I have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!
RONNIE J. | Overall ExperienceStaff extremely helpful and professional!
SYLVIA L.Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.
BREANNA M.Keep up the good work!
KEVIN P.Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.
Lavenya W.Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.
Michael B. | First ImpressionsDo not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next time
WILLIAM M.Great customer service!
DANIEL H.I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.
BRITNEY A.Love them there great
Daillynn G. | First ImpressionsThe guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.
LAURAN F.My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.
bryanna C.Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.
Lee B. | Overall ExperienceNothing
Cathy W.Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.
Bradley D. | Overall ExperienceStaff was the most helpful
Lisa T. | First ImpressionsNicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.
ELIZABETH W. | First ImpressionsSuper helpful and friendly.
Seamus M. | First ImpressionsEveryone was very nice an the storage facility was well maintained. Thank you! 😀
Walter S. | Overall ExperienceIt was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!
Jennifer W. | Overall ExperienceProfessional and courteous!
James Richard W. | First ImpressionsThey handled my needs fast and professionally.
Tamara V. | Overall ExperienceEverything was smooth they made the process easy and quick for us.
ANTOINETTE C.The management at this facility is fantastic
JOSEPH S. | First ImpressionsNicki and her staff are always great. This is my preferred place to rent from.
BRIAN H.Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful
Tamara V. | First ImpressionsNikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.
Nicholas B. | First ImpressionsVery professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.
Lee B. | First ImpressionsVery clean and friendly staff!
Maricarmen G. | First ImpressionsThanks for the excellent customer service!
Marie F. | First ImpressionsGreat customer service! Nice place! The employees are super friendly and helpful!
Tonya B. | First Impressions