Customer Reviews for U-Haul Storage of Duwamish

765 reviews

2925 S 112th St   Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

(206) 792-7317

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 792-7317

2925 S 112th St
Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Mackenna M. 
Rating:
4.0

Customer did not leave a comment.

EDWIN-JURGEN I. 
Rating:
3.0

Good

LUIS F. 
Rating:
4.0

Wait times both at pickup and dropoff were longer than I would like. Otherwise the service and everything else was great!

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

LORNE A. 
Rating:
5.0

This is the best uhaul agent in the country.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Outstanding experience from beginning to end. Excellent online tools for managing the service order for our move. Best of all is Maria, at the Tukwila location. She is friendly and provides the best customer service.

ROBERT BALZER M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

This latest charge is ALL WRONG

DEAN CHARLES L. 
Rating:
4.0

Everything went smoothly and the truck ran great!

Jonathan N. 
Rating:
1.0

Self check in wouldn't work, got kicked out and had to restart the process 4 times before giving up. The page just keeps reloading. Called the 800number and waited on hold for over 20 minutes with no answer, emailed and no reply just got the bill that I was charged the 20 convenience fee for you guys to check me in. This is unacceptable.

YVONNE IRENE S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Cristhian L. 
Rating:
5.0

Customer did not leave a comment.

BO Y. 
Rating:
4.0

I ordered a truck and when I arrived they said they didn't have it, but that they changed the time to 5 hours later. I was never notified of this change, instead received confirmation texts and emails saying I was good to go at my original time, while standing there listening to them tell me it wasn't available. Why was I able to book the truck if it's not available? Nothing was offered to amend, no apology given. I had to suggest switching vehicles to a different one. An apology goes a long way, folks. This is the second time I've had a UHAUL snafu with no apology of the error that UHAUL had (the last one was the location was closed and even my 24/7 pickup wasn't applicable for whatever reason. I had to find another UHAUL location). If this wasn't 2 minutes from my house I wouldn't use it.

KELLI T. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Nothing. A-1 place with great employees! This location has to deal with a lot of issues from local degenerates messing with the fleet. I have always had a great experience with the staff.

DWIGHT F. 
Rating:
5.0

Don't change pickup location to more than a few miles.

Saurabh D. 
Rating:
5.0

Customer did not leave a comment.

FLORAN N. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

Nothing

DAVID CHARLES B. 
Rating:
4.0

Just wondering why the online quote was $708 and the charges were $899. I got a dolly but yeah. Was it i didnt return it before the 5 days ? Everything worded great though. Thank you .

NATHANIEL RICHAR F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN KEITH A. 
Rating:
4.0

My initial pick up was moved to this location from Seattle, which I wasn't super happy about. That being said, the manager of the duwamish location was super nice and professional, 5 stars for him. They did forget my furniture pads, which I paid $10 for.

ZACHARY M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Excellent customer service

BENJAMIN EDWARD I. 
Rating:
5.0

Customer did not leave a comment.

CURT W. 
Rating:
5.0

Quick and professional staff

Dean L. 
Rating:
5.0

Great customer service, Thank you

YVETTE P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Great experience! 100% awesome service! Go to this location. Thanks again!

DEVIN M. 
Rating:
1.0

Actually have the vehicle reserved ready. Maybe tell your customer you dont have the equipment available more than 15mins before they arrive. Reimburse customer for additional charges forced by your companies inability to do their job correctly.

Neal D. 
Rating:
5.0

Customer did not leave a comment.

clayton F. 
Rating:
5.0

Fantastic crew!

DEAN CHARLES L. 
Rating:
5.0

Very nice staff!

Marilyn J. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

pauly L. 
Rating:
5.0

Customer did not leave a comment.

Rhett P. 
Rating:
5.0

The Manager was polite and professional - easy to work with.

CHRISTOPHER D. 
Rating:
5.0

Accept Crypto Currency!

GILBERT J. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Air conditioner worked on and off. Other than that ok vehicle.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

This was the best U-haul location I've ever been to. The attention to the local history of the Boeing building, a really storied building, was nice to see. And the van I rented was exactly what I needed at a really good price, with excellent service from two really nice staff. Keep it up.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Jen Sy is by far the best. Her transparency and flexibility were stellar when my reservation availability was disrupted. Jen and her team made quick work of coming up with an alternate plan to make sure our move went smoothly. Her calm confidence reflect her experience and dedication to customers. U-Haul has a gem in this manager.

THERESA T. 
Rating:
5.0

This place is awesome, had all I need. From a good customer service to merchandize availability, they had it all. Thank you.

REX H. 
Rating:
5.0

Customer did not leave a comment.

ZAIN CHRISTOPHER S. 
Rating:
5.0

I would suggest that the UHaul local store phone number not be transferred to the national customer service dept. It usually results in a lot of lost time as the national CS person has to call the local store anyway. ( I was on hold for 40 minutes or more a couple times during my experience. I actually found going to the local store was the best option.) Also I'd like to see more lash down hooks in the UBox. There were only 2. I'd recommend 4 on each side of the box,2 each at the 4' level and 2 at floor level. All the local customer service representatives, both outbound and inbound were very helpful and even went over and above to assist me. Regarding the late arrival, i was compensated to my satisfaction. Communications aside, My experience went just like I wanted it to..

ALFRED D. 
Rating:
5.0

james was my contact last night. James helped me with my truck rental right away with a smile. I will be back to this location for future truck rentals. Thank you

MARK JAMES N. 
Rating:
5.0

I have done a lot of Business with Uhaul. Jenny and Maria are the best employees I have ever worked with. I have followed Jenny from the Burien location to the Othello Location to the Duwamish Location. Jenny and Maria are the best. I will follow them anytime to get my moving needs met. If they ever let I would go elsewhere. They answer my calls They try their hardest to find me a truck. I would suggest Uhaul to never loose these girls. Thank you Mark with Moving and More

MARK JAMES N. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Friendly & Helpful. This Uhaul team will go the extra mile to get you the truck you need.

DAVID A. 
Rating:
1.0

NOTE, this location did an excellent job and they handled my rental very well. However An issue I would like to see addressed is the customer phone service. When a phone call is made, if the location called is too busy to answer, the phone call is transferred to a national cusomer service. I have been on "hold" with the national customer service several times over 30 minutes and one time for over 45 minutes. Once after over 20 minutes i started a "chat" on line and that was just as bad. I've found that the most expedient way to get "service" with U-Haul, is to drive to the location and take my order and questions to the on-site representatives.

ALFRED D. 
Rating:
1.0

A $75 cleaning fee was added with no communication or consultation. I will not return.

IAN S. 
Rating:
5.0

Customer did not leave a comment.

EBONIE M. 
Rating:
5.0

The staff was friendly, efficient and helpful!

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

more attention and be exactly the information about the equipment

DAGOBERTO AGUSTI A. 
Rating:
4.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

They are simply the best! Experienced, well seasoned staff. Whether it's Maria, Jenny or James, They will get it done! Better than all the rest.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

DAISY G. 
Rating:
5.0

Customer did not leave a comment.

Kasmira H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Staff great but Eva or Ava was the best, she went above and beyond to accommodate our needs.

SUZY K. 
Rating:
5.0

If all of your location had the same customer service it will be incredible!

GUEORGUI IVANOV T. 
Rating:
5.0

The customer service was excellent

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Rosalie C. 
Rating:
5.0

Maria. & Jenny are the 'A' Team. Any issue or challenge, They'll get it done!

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT WINFIELD I S. 
Rating:
5.0

I didn't get her name but the gal that checked me in and James who checked me out were the absolute best people to deal with. Kind, polite, and professional. This place is my new go-to for rentals! Not to mention the truck was very well maintained, smelled very clean, and see rice great. Very pleased with the experience.

KHALIL ABRAHIM O. 
Rating:
4.0

Customer did not leave a comment.

ERNEST S. 
Rating:
5.0

Great staff!! Good people to work with.

DWIGHT F. 
Rating:
5.0

Jenny was very nice and handled an unfortunate situation very well

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

SERGEY N K. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
4.0

The location was fine. The problem is that it wasn't the one closest to me. I had to go there because the truck I wanted wasn't available near me. I found out later it was due to vandalism of the truck that required repairs. The gal that helped me was considerate in allowing me more miles than "the Computer" said was the point to point distance for my move. The computer was wrong and didn't account for the extra travel I had just to pick up the truck and the actual distance to my moving destination and from There to the drop off point, which was also not the nearest drop off point to my destination. But the gal who helped me recognized all that and added enough miles to do the trip without extra (bogus) "Millage" charges. Good People are important. She was good.

ROBERT CLAYTON H. 
Rating:
1.0

Customer did not leave a comment.

Taebyoung K. 
Rating:
5.0

Overall, service at Uhaul is sub par. However, Maria at the Duwamish location is absolutely outstanding. She was easy to work with and made everything completely smooth and easy.

KATRINA C. 
Rating:
5.0

great service Maria!

SUSAN LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

YI-FEI W. 
Rating:
4.0

Customer did not leave a comment.

Petre V. 
Rating:
5.0

maria. and jenny both help me quite a bit to accomidate my needs. Thank You for having them as Valued employees at this location. Steven Akers

George A. 
Rating:
5.0

Very happy with your service and will refer a friend

Veronica W. 
Rating:
3.0

First, changing the pickup location the afternoon before pick up date is unacceptable and terrible customer service. Also, Make sure to have the extra equipment requested upon initial reservation. Being surprised at the time and having to move a household without proper equipment is not acceptable. The lack of satisfaction started with ever stepping foot in a location but continued with the flippant response of not having requested equipment upon pick up. Terrible!

Dana M. 
Rating:
3.0

The female associate (Eva) who assisted me at pick up is the only reason I'd give any stars to U-Haul in general for this experience. Great customer service and she helped correct the initial order placed via phone with another associate after multiple issues with the website. I tried to order either a 15' or 17' in the South Seattle area (specifically for Des Moines) but the site kept glitching out and would say nothing was in my cart after walking step by step through the order placement process. I finally called the customer service number and was told there was nothing available expect a 15' in Bellevue and another 20' in Tacoma. The associate (Carlos) said the site must be doing that because there really wasn't anything available. Seriously?! Please note that I inquired about availability for 15', 17', and 20' trucks for all of Seattle, Tukwila, Des Moines, Kent, and Federal Way. When I arrived at this site I asked and they did in fact have a 15' which I asked for instead and Eva nicely fixed the rest of my order placed by the other associate (he'd set it up so that I wasn't returning it to this same location and that I was also traveling out of town) and saved me some money by doing so. Worth noting also that I wasn't amused by another associate's kid wildly running and screaming throughout the store lobby, backroom, and store front without a mask. For the return, the two associates on site were too deep in conversation to be bothered when I entered and I had to interrupt them to hand back the keys. Would be nice to actually be able to drive up as instructed but a little difficult when there are two empty trucks and two personal vehicles parked in front of the building where I was told to return/park my truck. Please note there was not another soul on-site aside from the two associates. Night and day difference from the pick up experience. No wonder the company pushes you to just use the app. Worst overall experience with U-Haul I have ever had.

Stephen M. 
Rating:
5.0

Staff was exceptional

WILLIAM C. 
Rating:
5.0

Super easy access, easy to hitch up the trailer. I bought boxes which were way cheaper than Home Depot, and they loaded them out for me. Extremely friendly and helpful.

Geoffrey D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

Worthless customer service. Worst rental ever.

marc S. 
Rating:
4.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

Good customer services here than U-Haul Storage of Renton, but here charges me more . U-Haul Storage of Renton charges me on only $69... something, but here charges me $117.00, with no any damages on the truck and I don't return late.

Duong D. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

I had a wondetful experience unlike the last one i had with the rainiet location

LARRY W. 
Rating:
1.0

It appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another office

Anna F.  |  Overall Experience 
No reviews have been submitted for this location.

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