Customer Reviews for U-Haul Storage of East Town

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of East Town

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

emil w. | Overall Experience |
Rating:

Didn't rate 5 stars because of the U-haul lock that's attached to each unit. Had to go to the office get someone to come unlock the outside unit then go back again to tell them we were leaving. However, special thanks to Spencer Valois for her help during our move out!

Thomas C. | Overall Experience |
Rating:

Thank you to Wayne Cain. Wayne provided excellent customer service and responded with a solution to our every need/request/concern. Thank you Wayne! We need more people like Wayne Cain in this world.

Luis M. | Overall Experience |
Rating:

I would say that's the best storage place in town the prices are up there a little bit but the people are well understanding and helpful as well as well as very respectful I would recommend this place to anyone who would need a storage in the future

Cara D.
Rating:

How about, like UPS, a tracking app to know how far away your container is, or where it is stuck?

Robert G.
Rating:

The lack of communication was very frustrating. Due to a minor snow fall they kept backing up the delivery. Finally it was delayed a day and they still could not tell us when it would be delivered. I was told a supervisor would call me twice and it didn't happen either time! Will think long and hard if I ever have to use Uhaul again.

michelle m. | Overall Experience |
Rating:

This location needs to be shut down! I scheduled a truck pick up over the phone and when I got there no one was working in the building I had to unlock the truck virtually which is a pain only to find out that someone stole all the gas and the battery out of the truck I rented. The storage manager Matthew was a very rude individual who told us he would come help us unlock my storage unit within a 15 minute time frame And he showed up 45 minutes later. This location changed my lock on my storage so that my own key wouldn’t work so that’s why I had to wait for him to show up. Overall because this location is under managed you guys delayed my moving trip by three hours. This is the worst service I’ve ever had with U-Haul.

Yanek K.
Rating:

The delivery team for this location is great and the manager, Spencer, was super helpful in getting issues resolved! However, national scheduling is AWFUL. First, for our move-out, I completed a quote at a first price and checked out but the base price jumped 150% (I'm talking about just base price per box, I know there are a lot of different fees and taxes). Then, even though the contract showed the correct dates, I didn't get a call from local scheduling on the day I was supposed to get a call because apparently the schedule had been changed by the national organization without notifying us. If I hadn't caught that mistake we wouldn't have gotten our U-boxes in time and the U-boxes would have still been there when the next owners were supposed to take possession. Then, when we moved in, I called to set up delivery of our full U-boxes and pick-up of the empty boxes. They confirmed the dates over the phone, but then, again, the schedule that was entered into the system was three days after the day I had scheduled to have the boxes picked up and I wasn't notified of this change. Local U-Haul people are GREAT! Super helpful, super responsive, very customer focused, pleasant to deal wit, but I would NOT use or recommend U-Haul because of how terrible the communication is between national U-Haul and the local people.

Thomas C. | First Impressions |
Rating:

After having some trouble at the original drop off finding an appropriate storage space , we were treated excellently at this facility.

MICHAEL H.
Rating:

Customer did not leave a comment.

WARD A.
Rating:

Not charge a customer for an extra day. I really didn't appreciate having to call to correct the mistake. Made me think of not using this company again... Also tell other people about this mistake....

TERRA LEE F.
Rating:

Customer did not leave a comment.

Amy B. | Overall Experience |
Rating:

The only complaint and it’s a big one. If you have paid for the month and move out before the following month, other storage facilities give you the pro rated rate back, you don’t pay for the full month if you move out. This storage facility does not offer that. You move out, no pro rated money back. That’s my only complaint. I think it’s not a very good way to do business.

WARREN J.
Rating:

Customer did not leave a comment.

JUDITH B.
Rating:

Our experience with U-Haul was an absolute nightmare. We arrived in the morning to pickup our truck, but when ready to drive off it didn't start. The employees realized that the catalytic converter had been stolen from it overnight, and after the other trucks on site were checked, it was the same problem with them. The two women employees stated that often happens due to being in a bad area. I asked them if they knew this was a ongoing problem then why didn't they check the vehicles in the morning to make sure they were in working condition when customers were coming to rent a truck. Before they knew the catalytic converter was stolen off the truck, they had already charged me for the rental, but then reversed the charges. They gave us an address for another U-Haul store to pickup another truck, but now that the charges had already been taken out of my bank account, and the charges take approximately 3 days to go back into my account, I now didn't have enough money left in my account to rent another truck. That left me with the problem of having to find someone to borrow the money from which was somewhat humiliating and hard to do. It took awhile for the employees at the U-Haul store to find us another vehicle and gave us the choice to drive to Post Falls, Idaho, or in north Spokane, which we chose because it was closer and we already had people at our apartment waiting to help load the truck. When we arrived home with the truck we noticed that it wasn't clean inside but by that time we had no choice but to clean it ourselves before loading it. After spending hours loading the rental truck, we still had to return to the main store to pick up a rental trailer, but after being delayed so long, we had to wait until the next day to get it. When my husband returned to the main store the next day to get the trailer, the worker there asked him to turn on the windshield wipers because he was going to spray down the window to clean it. My husband turned on the wipers but discovered they weren't working. so he drove the truck and trailer home at the advise of U-Haul, and U-Haul then contacted roadside assistance to come to our location to fix the wipers. The worker spent most of that day working on the wipers but still wasn't able to get them to work. We already had hotel reservations in Boise, Idaho to spend the night there but being we were still stuck in Spokane awaiting for the wipers to get fixed, we were forced to spend $266.49 on a hotel room, but were still charged $97.63 for the Boise hotel room that we were were unable to cancel due to the late notice.. The next morning roadside assistance sent out another worker to check on the wipers, but after 3 or 4 hours, we were advised that the truck needed to be driven to a shop approximately 20 miles away so they could work on it there. With each delay, we kept being told that it would be fixed in about an hour or so. After driving the truck and our own vehicle down to their shop, we waited approximately 4-5 hours while they worked on the wipers. Finally we were told the wipers were fixed and we were able to head out of town. It was already 6:00-6:30 before we left Spokane and starting to get dark, so we were only able to drive for approximately 3 hours and find a place to spend the night. This whole process of having to delay our trip caused us to have to drive the next day for over 8 hours so we wouldn't miss our next reservation in Salt Lake City, Utah. The stress of having to drive under pressure of making our deadline to each city caused us all much stress and it wasn't the fun trip we had planned for. When we first rented the truck the person at the rental company, said the truck had a bad exhaust leak, plus my husband said that the truck was not getting very good gas millage. And when we returned the truck to the U-Haul company, the worker there started it up and commented that "this truck needed to be fixed and that they couldn't rent in out in that condition". Yet we were given that truck to drive from Spokane, WA to Las Vegas, NV. I'm just glad we all made it safely to our destination. I will NEVER do anymore business with U-Haul, as this fun trip that we had planned for a long time, turned into a nightmare with all the waiting we had to do and all the delays. And I expect to get compensated for the extra money we had to spend on hotels and other costs we hadn't planned on.

Dennis C.
Rating:

Customer did not leave a comment.

JERALD R.
Rating:

All the staff who helped me (Dave, Jordan, and one guy who's name I didn't get) were very friendly and knowledgeable.

WILLIAM GLEN E.
Rating:

Keep doing what you're doing. This location provided timely service and excellent customer service. Every employee I interacted with showed a high level of commitment.

Cathy F.
Rating:

Train your people better!

ZACHARY JAMES D.
Rating:

The guys were awesome and funny I loved it

Miranda O.
Rating:

Customer did not leave a comment.

Paulette S.
Rating:

Customer did not leave a comment.

DEBRA T.
Rating:

Had to go long ways to locate a truck

CHARLES C.
Rating:

Customer did not leave a comment.

wendy B.
Rating:

A piece of my furniture was destroyed , manager took pictures haven't heard from anyone. I paid the extra money for insurance, but I gues Uhaul doesn't care

Geraldine J.
Rating:

Customer did not leave a comment.

Shae E.
Rating:

Customer did not leave a comment.

ENID ELLEN E.
Rating:

The crew did a great job all around. They made me feel welcome and comfortable with my first-time trailer rental. Only thing I didn't like was the weird screw-on trailer hitch with no apparent way to padlock it onto my car overnight for security.

GARY JOSEPH B.
Rating:

Customer did not leave a comment.

CHARITY M W.
Rating:

The gal was very fast and efficient even though she was very busy.

MARILYN ANN B.
Rating:

Great team at this store and continue to use this store for all my needs.

MICHAEL NILSSON M.
Rating:

The young lady (Cassidy) was most helpful and very personable as was the woman on the phone and the young Samoan gentleman who hooked up the trailer. Good people, all! Thank you!

BRIAN S.
Rating:

Customer did not leave a comment.

STEPHEN K.
Rating:

Customer did not leave a comment.

THEODORE PAUL P.
Rating:

Spencer was very helpful and did an excellent job.

Mark V.
Rating:

Customer did not leave a comment.

Matthew W.
Rating:

Customer did not leave a comment.

JOHN R.
Rating:

Everything was just fine! Equipment was clean and well maintained, UHAUL employee was friendly, efficient, and made the whole process easy!

Stephen S.
Rating:

not sure

MATTHEW W.
Rating:

My complete experience was great. From pick-up to drop-off everything was what I had hoped for.

LAURA W.
Rating:

Customer did not leave a comment.

Gina B.
Rating:

Customer did not leave a comment.

JERRYSON B.
Rating:

Customer did not leave a comment.

DENNIS PAUL N.
Rating:

Customer did not leave a comment.

jamie C.
Rating:

My daughter picked up her first trailer and they where very gracious with her and hooked up everything so I wouldn't have to worry

PATRICK P.
Rating:

Customer did not leave a comment.

Dennis S.
Rating:

Gerallood ov

BETHANY G.
Rating:

Great customer service from Spencer. Overall good rental experience.

RANDAL JAY H.
Rating:

Customer did not leave a comment.

ANITA M.
Rating:

The young woman who checked me in and out was extremely pleasant.

Lisa B.
Rating:

Customer did not leave a comment.

Stacie K.
Rating:

Customer did not leave a comment.

CHERYL K.
Rating:

I was put on hold all togethet over 3 hours

DOUGLAS R.
Rating:

I don't feel there is anything that U-Haul can do to make my rental experience any better. Both Spenser and Cassidy were beyond professional, which is so great to see in younger employees. My wife and I always appreciate courteous and knowledgeable people and both of these workers made us feel that we were in good hands. Our little business is growing and we look forward to our next rental!

MARILYN ANN B.
Rating:

Everyone was great, knowledgeable, and thoughtful.

Eric M.
Rating:

Customer did not leave a comment.

TINA S.
Rating:

The General Manager, Nicole, was very rude when I explained my experience was not one I expected to have with them. She talked badly of me on Skype with a friend/customer and employee. She started to refund the month rental I was not supposed to be charged but when I tried to discuss the experience I had she pushed my receipt to the side and said she had other things to do and would get to me last. After my boxes left that store things were more pleasant and people were understanding and communication was better. I say use the other store down the road since moving is already stressful enough to be treated rudely makes it worse.

Ami P.
Rating:

Customer did not leave a comment.

Kalkidan K.
Rating:

The worst customer service from Amber Ramos and her co worker by the time i went there to rent a truck . On the other hand Aaron Maxwell customer service was great by the time i return the truck . An employee who has Such kind of unhealthy mind hurt the comunity and also for u-haul company .

Rod K.
Rating:

Customer did not leave a comment.

JAMES T.
Rating:

The staff were very nice. We gave our zip code like four times and it was still inputted incorrectly. We were given a number to call to change the drop off. At first that number did not work but finally we were able to connect with a u haul person to move the drop off from 100 miles away to just a 1/2 mile. I was skeptical at first but, all worked out! The Sprague location is huge.

Scott L.
Rating:

Customer did not leave a comment.

JERRY K.
Rating:

The staff was friendly, fast and quite knowledgeable. This is a rarity that is fast disappearing from the service sector of all industries !!!

barbara T.
Rating:

Customer did not leave a comment.

gary V.
Rating:

We were concerned that when I arrived in office, a staff member approached me without a mask. I asked her to put a mask on and reminded her of the state policy and the U-HAUL posted policy. She turned and walked into the warehouse area without saying a word. The gentleman that waited on me wore a mask, and was helpful and efficient. I believe his name was Jacob. Perhaps its time for more staff training. The day before, I was in your office, and 3 out of 4 staff were unmasked. One of them put a mask on to come to greet meet. This was indoors. You are out of compliance for WA state mask requirements.

Samantha L.
Rating:

Invoice was put under another name and my insurance won't cover the rental. Reached out to customer service and nothing they can do. Very disappointed ☹️

STEVE KENDALL M.
Rating:

Not a thing. The experience was awesome and so were employees Cassidy and Jordan.

CHERI P.
Rating:

The regional manager, Nicole, was extremely rude, not helpful, and short with me regarding having to drop the trailer off at a location one and one half hours away from where I had reserved to drop off. I had just traveled well over 1100 miles across country and she acted like driving 3 more hours to drop off the trailer should be expected and that I was not being reasonable to question how could this happen when I had made these plans well in advance with no mention of an issue with the drop off location. Her short, snippy, rude attitude under the circumstances was very unfortunate since the people at both the pick up and drop off locations were just awesome!

Kevin N.
Rating:

This was not supposed to be our drop off location but Uhaul changed it to last minute. No more Uhaul!!!

Gordon B.
Rating:

Customer did not leave a comment.

MARILYN ANN B.
Rating:

Job very well done. She knew her business and took care of her customer. It got very busy but kept everything organized. Thank you Be see you in two weeks for another truck.

Lisa Nichole A.
Rating:

I dropped off the contents of my home yesterday to be shipped by pods. Your staff was outstanding. Especially the employee who worked.the desk. Thank you for the great service.

JASON L.
Rating:

My trailer had dirt in the back. I swept it out, and returned it better than I received it.

AMANDA DIANE P.
Rating:

Customer did not leave a comment.

DANIEL GLEN Z.
Rating:

Customer did not leave a comment.

JAMES TODD W.
Rating:

They were not wearing a mask during the Covid-10 panademic. The truck we as not wiped down. When asked to wear a mask they did but we had to ask. They were working with other customers not wearing a mask and not social distancing. Please call me i would like to follow up.

DENISE V.
Rating:

I found the staff to be very friendly, helpful and efficient.

Amy A.
Rating:

Customer did not leave a comment.

John M.
Rating:

Rented a 6 x 12 trailer online. My order was confirmed. When I arrived to get the trailer there were none available. Store agent didn't know why system allowed me to secure a rental when that size trailer was not on site. Agent arranged for me to get a trailer at a nearby location. Apparently the $50.00 rental guarantee didn't apply for some unknown reason. Unhappy with the delay in getting trailer but all worked out in the end.

Joseph M.
Rating:

Mone

Amanda E.
Rating:

The gentleman that has helped me with returns is fantastic, great attitude and extremely helpful. Always comes out and greets you takes care of everything and makes it a pleasant experience without any hassle or stress. He is on the ball. Greatly appreciated. Extremely helpfull and professional. Always has a smile and gives your location a better experience makes you want to recommend your location. The genral manager also helpfull. The front desk may be stressed out it shows I know they may have more to do but the this gentleman made the difference in my opinion of your location. I had to ask the front desk three times where my truck was and got three different answers and no smile. I may not always be pleasant and tend to be more demanding then most however I feel that it's important to let you know that it does matter how you behave and treat a customer. This man deserves a raise for sure his attitude is amazing and his work ethic is solid.

MICHAEL S.
Rating:

Customer did not leave a comment.

Enrique M.
Rating:

Overall experience was amazing. The customer service was great as well.

Robert M.
Rating:

Customer did not leave a comment.

WARD ALLEN K.
Rating:

Customer did not leave a comment.

MICHAEL T.
Rating:

Customer did not leave a comment.

Dennis S.
Rating:

Only one person working. Quite busy. Little wait, but good overall.

Melinda M.
Rating:

Spencer provided excellebt custoner service, as did the other person on duty during both intake and return. Depsite being very busy they have always gone above and beyond! Will recommend!

Chris K.
Rating:

My trailer was not available at the time I scheduled, and I had to call in to find out there was one avalable after I was told I would get a call when it was their.

John D.
Rating:

Computer delay at check out but after that couldn't have been better.

Ronald P.
Rating:

Customer did not leave a comment.

ALLISON H.
Rating:

Very helpful and knew what she was doing. Even changed the tow ball on my truck for me. Thanks.

melissa H.
Rating:

I couldn't access my u box for over 3 weeks. When I tried to get a hold of the manager Nicole by coming in or through her workers i was unsuccessful. I eventually reached out to the call center about my missing box. The call center sent her a message and she called me literally yelling at me that my box wasn't lost....it just wasn't there when I went to access it, even though I would call or come in 24 hrs ahead of time and none of her workers were able to locate it. When I vacated my box and let her know I was leaving she explained that my box was somewhere in the back which I should have known but none of her own workers did. One of my worst experience with a manager ever. She never apologized ONCE, and YELLED AT ME. I will be leaving a review of my experience online. Nobody should go through this with their items, it was extremely stressful.

Vanessa T.
Rating:

Customer did not leave a comment.

WARD ALLEN K.
Rating:

Not to sure. The new truck preformed excellent. If I need a rental again I will use again.. Will recomend to friends too..

Lisa S.
Rating:

The people were great but the 10' van had some issuse when it came to stopping.

CHLOE B.
Rating:

Renting from Uhaul was one of the worst experiences I've had when it comes to convince and a easy plan move. I had to go to 6 different Uhauls to pick up my truck and trailer for my car. I had even called scheduling the day before to confirm the location and when it came to moving day I was delayed 2 hours going place to place trying to figure out where my uhaul was. While the people in the stores were kind the overall experience had left me screwed and pushing my moving day another day.

ANGEL R.
Rating:

I went to 2 different locations prior to this one, the other 2 location the equipment was too old and rusty. I do believe that Uhaul should pay more attention to the old equipment.

MICHAEL DAVID R.
Rating:

Customer did not leave a comment.

JEREMY Y.
Rating:

the straps on the car hauler trailer I rented kept working loose.

Ryan S.
Rating:

I had spoken to someone on the phone for a pickup date at 0900 on Sat July 25th. I call back the day before to confirm and a lady stated I couldn't have the truck until 4pm. Luckily she was able to fix he problem. The day I went to pick up my truck the lady checking me in pulled up my info. She started laughing as I had accidentally uploaded my car picture to my license picture. She had stated this is the funniest thing ever. I am going to take a picture of it and send it to my boss, which she proceeded to do so. Making me feel like a idiot and it was very unprofessional.

Lexie V.
Rating:

Customer did not leave a comment.

ROGER N.
Rating:

Customer did not leave a comment.

IAN ASHFORD C.
Rating:

Customer did not leave a comment.

pete H.
Rating:

Gas cap was missing and no gas in vehicle; didn't notice until I left parking lot - looked at the wrong gauge so I thought everything checked out before I left. Luckily I made it to a gas station and put $40.00 in it. I bet a thief siphoned the tank during the night but it would be nice if U Haul would check gauges/vehicle themselves in the morning before they go out the door.

GREY JOSEPH P.
Rating:

The employees there are awesome

Kathy A.
Rating:

Customer did not leave a comment.

Jane G. | Overall Experience |
Rating:

Wonderful customer service that we greatly appreciated. The manager Nicole Thompson and assistant Spencer are a real credit to your company. It's why we are a repeat customer for what our needs require.

Helen L. | Overall Experience |
Rating:

Customer did not leave a comment.

Jane G. | First Impressions |
Rating:

Nicole the manager and Spencer the associate were very helpful and pleasant to work with.

Whitney B. | First Impressions |
Rating:

Workers were very friendly and helpful great customer service.

Taylor P. | First Impressions |
Rating:

Customer did not leave a comment.

Jessica G. | First Impressions |
Rating:

Nichole the manager was great and very helpful.

Nicole T. | Overall Experience |
Rating:

Customer did not leave a comment.

Amy B. | First Impressions |
Rating:

I called a couple of days prior to us renting a storage unit since we were returning the truck to this location. I was told that a 20’ would be available if not we could get a bigger one for the same price. The manager that was there was in a rush, not very helpful, couldn’t figure out which storage unit was ours, we think we were given the wrong one, the lock that was given did not fit, so had to get a different one, they are suppose to double secure the unit, no place did I see where they double secure it, the poor girl that was left to help, was so confused but very nice and pleasant. Overall this has not been a great experience and am regretting my decision to put our belongings there as I am not sure if our stuff will be safe or if it was double secured. I just don’t know.

Daniel B. | First Impressions |
Rating:

Service was fast, friendly, and helpful. Easiest move of life.

No reviews have been submitted for this location.

Back
To Top