Customer Reviews for U-Haul Storage of Eastex Freeway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Eastex Freeway

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scott b. on

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My Trailer I stored at your location was a constant problem with the remote gate. First my pin didn’t work, then the card didn’t work then the remote they gave didn’t work. Need a new gate system.

DENISE S. on

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Not climate controlled, which is what I paid for! My items were molded and mildewed! I had to make an insurance claim for damages! There is a ceiling tile missing from my unit. A020. Lets in moisture.

rena g. on

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Mr Merrick and his staff is excellent , I am going to do something very good for them.

michael d. on

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Was a good experience. Will use U-Haul again.

michael d. on

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Very friendly and cooperative staff. Prompt service. Location easy to find. Would use again if needed.

Darren H. on

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Had to pay extra to have access after business hours. I had no idea of this and tried to go on a Sunday night at around 6ish I think and was denied access

Cambridge K. on

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Okay.

Randy W. on

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The customer service was awful. The vehicle and time that I chose was not available for me and my family had a 4hr drive, had driven 230 miles to move my college student. Figure out a better system

Shelia M. on

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Rats and roaches outrages

Ashley A. on

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Phillip is extremely rude. This is not the first experience I’ve had with him. I had a storage unit & he refused to give me credit for the price I was quoted until I brought him my phone

Seebert J. on

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Great service personnel knew there job & provided excellent service.I am sure I will use this U-haul service in the future again.Thank You.