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George W | Overall ExperienceCustomer Reviews for U-Haul Storage of Easton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rate going up was the reason for my departure
Yvette C | Overall ExperienceStaff was very professional, very helpful and accommodating! I dealt with different employees at different times and I they went above and beyond. Thank you
Robert R | Overall ExperienceWell maintained and secure facility, lots of improvements over the years renting there. Staff always helpful
Michael K | Overall ExperienceSimple and easy to use the facility. People in the office very helpful. I would recommend this place to my friends and family.
MARCUS G | Overall ExperienceGreat
george d | Overall ExperienceIt would be helpful to clarify the process for entering the storage unit. I didn't see any explanation that you needed to first key your code into the right door pad, them the left one. Some clarity on that would be helpful. Very good experience otherwise!
Jordan H | Overall ExperienceI must add the ladies at the counter were very pleasant. And refreshing to deal with
BETH S | First ImpressionsUHaul is organized, experienced and able to accommodate any size load. They have dollies, boxes, ties, tape, locks and keys, everything you need. Also temperature controlled units.
Stephanie S | Overall ExperienceStuff is really rude there
ROBERT B | Overall ExperienceWell the 25th street location in Easton Pa when you going to pay with cash they always give you a problem with or I'm sorry we can't open the drawer so we can't take cash and the crazy thing is that for the past couple of years I always paid my storage unit with cash...
Ermelinda B | Overall ExperienceIt was supposed to be 157.00 with tax included
CESAR S | Overall Experiencestaff was very helpful
PAMELA S | First ImpressionsNo outlets in the units, most places have outlets in their storage units, so that was a little upsetting.
Heidi R | Online Move InKeep up the good work
DAVID S | First Impressionsno staff on site available to help with entry, answer questions...had to call another facility, drive to another facility...order a bigger sized unit....then it was locked....had to order another unit...turns out they did not have another In this size, had to rent 2 units....all while I had a team of friends waiting almost 1 1/2 to help me unload.... the in person staff at the second facility - one was GREAT...the other was overwhelmed and semi courteous.....
Joanne G | First ImpressionsThe hours were not convenient for me because my schedule requires me to be working during those times. However, everything else was excellent so I didn't mind the one inconvenience.
RONALD B | Overall ExperienceThank you for the best storage services
Johnny M | Overall Experiencei thought i every thing situated online but it didn’t verify so the people at the store location fixed everything
Kevin J | First ImpressionsEverything was perfect until I tried to get into the storage facility to see the unit and I couldn’t get in , I used the code and went back and got a card and I still couldn’t get in hopefully we fix that problem tomorrow
ALEXANDER M | First ImpressionsI was sentcto a location that had noone to assist when I couldn't access my unit
janet a | Overall ExperienceWhen I came to get my things out to storage there was rat poop in my things and some of them were eaten up from the the rats.
Chrystal F | Overall ExperienceHad a great experience! The only reason I wouldn't recommend is best a mouse got into one box with blankets!
Tiffany L | Overall ExperienceGreat service!
joelle d | Online Move InI was not able to get into the loading dock with the code provides. I spoke with someone over the intercom but it wasn’t much help. After a long day of moving I was getting frustrated. Eventually someone opened another gate and I was able to get my truck in but not the way one should. The voice over the intercom mentioned a card but I never received one or was told hold to go about getting one. I did my whole transaction online.. if I could get a code that works or better yet a key card so the next time I show up I won’t have to rely on ‘sneaking’ it that would be great. I’m in unit 265.
Evan R | Online Move InThe pandemic and and now inflated everything is making every penny count when it all is already accounted for, the good people at U-haul offered a helping hand when I fell behind. I am truly thankful I’m so many ways. The storage facility itself is ideal if you have anything that you truly care for. Climate controlled, keycard and normal key needed to get to your belongings, clean inside and out and indoor loading and unloading make for a comfortable experience year round.
Robert M | Overall ExperienceDead mouse in my unit. Ceiling particles were all over my stuff. Alarm went off every time I opened my unit. When I signed in and out, the name on my account was Steve.
Blaine F | Overall ExperienceI paid for 1 month and never used storage. Glad I was called to be informed that I haven’t used storage yet!
Cape E | Overall ExperienceThey did remodeling at the facility. Unfortunately, they did not cover the tops of the units during remodeling. This caused all of our things to be covered in saw dust. We had to spend a great deal of time cleaning all our things. It would have been nice for them to cover the units to prevent this inconvenience.
Alisha G | Overall ExperienceThe access was very difficult and there was NO information or explanation given, NO map was given and the facility is a maze. The help was not friendly or helpful. Our experience was terrible, I will not recommend this facility to anyone. I would request some form of refund since we vacated with 2 weeks left on our contract. We have used U-Hall many times but I hesitate to use you again. Thank you for your consideration. Dr. Stanley Walker stnlwlkr@gmail.com
Stanley W | Overall ExperienceIt was a great experience but when I moved my things there was a dead rodent in there which had my things smelling really bad. But other than that I have no issues
Erika R | Overall ExperienceThe unit smelled like cat urine, that made some of are stuff have a smell to it. There are some kind of liquid that got on are stuff and got mold growth on some of are stuff that we had to get rid of. Unit was not climate controlled. Very humid cause damage to items stored. A Daprid Bucket was filled with water
MARSHA A | Overall ExperienceJustin was knowledgeable and very helpful!
Jennifer F | First ImpressionsAfter renting this facility for almost a year we finally needed to close it and to our horror there was a ton of mice feces all over our items ,we lost a massage chair that was full of mice Medes and other items . I will be contacting an attorney.
philip a | Overall ExperienceJason was professional; courtesy and went out of his way to help me.
SATHEESH T | Overall ExperienceFacility was very clean and convenient where we could back the truck right into the building to unload it indoors not out in the heat!
Scott K | First ImpressionsI didn’t receive a lock for free by renting, no problem otherwise
Francisco M | Online Move InNeed more staff
Anthony C | First ImpressionsIt was a struggle dealing with this location from the beginning. Some of the workers were helpful but overall it was a stressful experience. I do not plan on ever using uhaul for storage again in the future. Contacting the actual location is beyond difficult, why is there a direct number to begin with if all you’ll ever get is customer service(who was friendly and helpful) but not the actual location your stuff is at.
Kayla T | Overall ExperienceEaston’s Pa Bathroom was dirty and 2nd floor Storage is ridiculous..
Mike I | First ImpressionsEverything was great just wish you were open past 7PM.
Samuel B | Overall ExperienceYou guys were amazing helping me out , I will recommend and use again, amazing experience
Ryan Y | Overall ExperienceMy move in date was 3/12/2022, due to weather conditions, I opted to wait until 3/13/2022 to move in. I tried several times, however I am not able to get into the building to access my unit #120. I've tried reaching out via a messages on the app as well as tried calling the office (Freemansburg Ave, Palmer Pa) this morning at 11:00. I'm very disappointed no one answered and only to be disconnected due to no answer. I would like to have credit's for the days that I am not able to get access to my unit. I would like someone to reach out and assist me with getting into the building on Freemansburg Ave., Palmer Pa
Wendy B | Online Move InThe only reason I’m giving three stars is that NO ONE EVER PICKS UP THE PHONE IN EASTON and the monthly prices are high.
Dawn N | Overall ExperienceFriendly service.
Cynthia J | First ImpressionsI had some issues getting into the physical building along with some communication problems, but other than that it did what I needed at a pretty good price. I would recommend as constructive criticism: giving 24 hour access to all (Why can't I get my stuff when I want?) notifying of the changes and construction being done, better train staff, handle problems in a timely manner, return phone calls. Overall, I am satisfied as long as I can get my belongings.
James A | Overall ExperienceWhile the storage facility is fine it is very hard to get into on a daily basis with the current hours.
Gene M | Overall ExperienceThank you
DWAYNE T | Overall ExperienceMr Frank Perez was extremely helpful and knowledgeable .
Edwin C | Overall ExperiencePaid for 24 hour access and didn’t give access
Latosha W | Overall ExperienceDue to work scheduling, the 24/7 access was perfect for the first few visits storing belongings. Unfortunately, after traveling from NY arriving around midnight to storage, the facility hours changed to limited hours without prior notification a few days after our last late night trip. The Staff was Outstanding but notification very disappointing. Had to relocate items to storage with extended hours.
Kathy H | Overall ExperienceStorage place has no ramp so i must bring my items up a set if stairs.
MARGARET H | Online Move InThere was so much wrong with uhaul and nothing that was originally booked was fulfilled but the workers tried to help
Jasmine A | First ImpressionsAll Good 👍
JOSEPH D | First ImpressionsMy boyfriend and I arrived at the building and parked where it said “visitor parking”, we then had a lot of trouble finding the entrance and the gate that I had a code for. We found a door that opened, but it led to a bunch of construction, however, we did find my unit after walking around a bunch. We then went back to my car perplexed at how to move stuff in since the entrance we found was very inconvenient, we drove around the building and finally found the correct entrance which was not labeled clearly from off of Freemansburg Ave. from there, we found the loading dock and I tried using my code to get in, but it didn’t work. Finally, another person who didn’t work there told me I needed to put it in twice. We finally got in, and had to find my unit again from the proper entrance. There was only one cart to move stuff in and overall the process was very confusing. When we first arrived we thought we had landed upon an abandoned building, given we saw nothing inside where it said “office”. I wish more clear signs were in place about where to enter the facility and there were more carts and a dolly or something to help move stuff in.
Makaela F | Online Move InWas very inconvenient moving from loading dock to the unit. I liked that there were carts to use.
Nicholas C | Online Move InCould use some visible security to deter some bad actors. And also when I called the office to report something I saw, no one answered the phone and it went to some regional booking line, which was frustrating because if it had been something serious it would not have recieved any attention.
Gladys W | Overall ExperienceFranklin Perez was so very helpful through the entire process of moving our things in and out of storage. He ensure everything went smoothly for us.
SAM G | Overall ExperienceDidn’t have the unit I reserved...and then tried to get me to rent 2 storages in 2 different buildings...then I couldn’t get access to the units ..so I never even stored my stuff there
MICHAEL D | Overall ExperienceVery well done with Jason our problem solver. Thank you for all the time and support. Jean
jean b | First ImpressionsI had a good experience with the facility and staff; however, the day before move in, I had to physically go to the office for paper work because the computers were not working correctly. When I called the Toll-free number for U-Haul, they said the problems were going on for over a week. In addition, while I had a reservation for a 10 x 15, we only got an 10 x 10 since they had no 10 x 15's available. We needed the extra space for future projects, but now that can't happen. We were told they had 5 reservations for the 10 x 15 unit. The first one that got there was who got the right size unit. That is not good business practices.
Sue F | First ImpressionsLocation of facility was confusing, went to a different facility and was redirected. I knew where it was but then I must have had a different address on some correspondence and clicked it for directions and that led to the confusion. The facility itself was very confusing on where to enter. I pulled up to the UHaul sign and the entry door ended up being a good 5 minute walk away by the time I found it. Once inside, the unit number did not have a door number on it. Seems like it was rushed together and a little more thought and quality control could have gone into the building.
dawn m | Online Move InFranklin was so very helpful and offered great advise to make our move and storage experience very smooth and stress free
SAM G | First Impressionsvery nice to deal with, may need it again next year. THANKS !
CRISTOPHER M | Overall ExperienceThis is the second time I have used your services and it has been a wonderful experience.
Jody P | Overall ExperienceLITTLE DIM LIGHTING BACK BY #76
KIM T | Overall ExperienceThe manager never gave me a key to get inside the unit
Travis P | First ImpressionsThere needs to be better lighting, more dolly trucks, cause there is only one at this storage facility, not enough!!! A job that should have took 45 minutes took 11/2 hrs . But it's clean a little spooky.
Monique F | First Impressions