Customer Reviews for U-Haul Storage of Easton

30 reviews

2711 Freemansburg Ave   Easton, PA 18045

(484) 373-4966

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(484) 373-4966

2711 Freemansburg Ave
Easton, PA 18045

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you

DWAYNE T.  |  Overall Experience 
Rating:
5.0

Mr Frank Perez was extremely helpful and knowledgeable .

Edwin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  Overall Experience 
Rating:
2.0

Paid for 24 hour access and didn’t give access

Latosha W.  |  Overall Experience 
Rating:
3.0

Due to work scheduling, the 24/7 access was perfect for the first few visits storing belongings. Unfortunately, after traveling from NY arriving around midnight to storage, the facility hours changed to limited hours without prior notification a few days after our last late night trip. The Staff was Outstanding but notification very disappointing. Had to relocate items to storage with extended hours.

Kathy H.  |  Overall Experience 
Rating:
3.0

Storage place has no ramp so i must bring my items up a set if stairs.

MARGARET H.  |  Online Move In 
Rating:
2.0

There was so much wrong with uhaul and nothing that was originally booked was fulfilled but the workers tried to help

Jasmine A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca S.  |  First Impressions 
Rating:
5.0

All Good 👍

JOSEPH D.  |  First Impressions 
Rating:
2.0

My boyfriend and I arrived at the building and parked where it said “visitor parking”, we then had a lot of trouble finding the entrance and the gate that I had a code for. We found a door that opened, but it led to a bunch of construction, however, we did find my unit after walking around a bunch. We then went back to my car perplexed at how to move stuff in since the entrance we found was very inconvenient, we drove around the building and finally found the correct entrance which was not labeled clearly from off of Freemansburg Ave. from there, we found the loading dock and I tried using my code to get in, but it didn’t work. Finally, another person who didn’t work there told me I needed to put it in twice. We finally got in, and had to find my unit again from the proper entrance. There was only one cart to move stuff in and overall the process was very confusing. When we first arrived we thought we had landed upon an abandoned building, given we saw nothing inside where it said “office”. I wish more clear signs were in place about where to enter the facility and there were more carts and a dolly or something to help move stuff in.

Makaela F.  |  Online Move In 
Rating:
3.0

Was very inconvenient moving from loading dock to the unit. I liked that there were carts to use.

Nicholas C.  |  Online Move In 
Rating:
4.0

Could use some visible security to deter some bad actors. And also when I called the office to report something I saw, no one answered the phone and it went to some regional booking line, which was frustrating because if it had been something serious it would not have recieved any attention.

Gladys W.  |  Overall Experience 
Rating:
5.0

Franklin Perez was so very helpful through the entire process of moving our things in and out of storage. He ensure everything went smoothly for us.

SAM G.  |  Overall Experience 
Rating:
1.0

Didn’t have the unit I reserved...and then tried to get me to rent 2 storages in 2 different buildings...then I couldn’t get access to the units ..so I never even stored my stuff there

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry W.  |  First Impressions 
Rating:
5.0

Very well done with Jason our problem solver. Thank you for all the time and support. Jean

jean b.  |  First Impressions 
Rating:
3.0

I had a good experience with the facility and staff; however, the day before move in, I had to physically go to the office for paper work because the computers were not working correctly. When I called the Toll-free number for U-Haul, they said the problems were going on for over a week. In addition, while I had a reservation for a 10 x 15, we only got an 10 x 10 since they had no 10 x 15's available. We needed the extra space for future projects, but now that can't happen. We were told they had 5 reservations for the 10 x 15 unit. The first one that got there was who got the right size unit. That is not good business practices.

Sue F.  |  First Impressions 
Rating:
3.0

Location of facility was confusing, went to a different facility and was redirected. I knew where it was but then I must have had a different address on some correspondence and clicked it for directions and that led to the confusion. The facility itself was very confusing on where to enter. I pulled up to the UHaul sign and the entry door ended up being a good 5 minute walk away by the time I found it. Once inside, the unit number did not have a door number on it. Seems like it was rushed together and a little more thought and quality control could have gone into the building.

Mark G.  |  Online Move In 
Rating:
5.0

Franklin was so very helpful and offered great advise to make our move and storage experience very smooth and stress free

SAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

simon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

simon w.  |  Overall Experience 
Rating:
5.0

very nice to deal with, may need it again next year. THANKS !

CRISTOPHER M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maritza V.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Khaine P.  |  Online Move In 
Rating:
5.0

This is the second time I have used your services and it has been a wonderful experience.

Jody P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTOPHER M.  |  First Impressions 
Rating:
4.0

LITTLE DIM LIGHTING BACK BY #76

KIM T.  |  Overall Experience 
No reviews have been submitted for this location.

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