Customer Reviews for U-Haul Storage of Florida State University
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

20 reviews

817 Appleyard Dr   Tallahassee, FL 32310
(Tallahassee Community College)

Location Hours

Always Open On Your Smartphone

Services at this Location:

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817 Appleyard Dr
Tallahassee, FL 32310
(Tallahassee Community College)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged a fuel fee when I shouldn't have been!

Seneca D. 
Rating:
5.0

Customer did not leave a comment.

Davied L. 
Rating:
3.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

Need to be more efficient with sending people to retrieve u-haul boxes. Need to improve in customer service because u-haul takes too long and keep you on hold on the phone. Also kept us waiting 4 hours on my box that I called 24 hours in advance so again be more efficient.

eve F. 
Rating:
3.0

The whole experience was a debacle. I made the reservation for a truck and a box. I was first told that I had to go to one place for a truck and then it was changed to another place. The storage location was off site as well. I also called customer service and was told that my reservation was cancelled. Honestly, the actual location needs to pick up its phone and not roll it to customer service. The folks at the site were wonderful to deal with, but the whole process could be a lot better. Also. I wound up with ants all over my goods!!!!!!

luci A. 
Rating:
1.0

Customer did not leave a comment.

Wyneshia W. 
Rating:
5.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

Customer did not leave a comment.

Marquis G. 
Rating:
1.0

The customer service was EXTREMELY POOR!!! I not only sat in the store for an hour and a half trying to rent a U-Haul truck you guys had available but the team behind the desk continued to ignore me, and say there was nothing available. When I called over the phone in the store I was given a U-Haul, but they assigned me to a self pick-up .. I was not aware of how the process worked and when I asked I was ignored, and told use my phone. As I proceeded to try I began to get frustrated, and a man with dreads behind the front desk told me "I'm not going to do shit." The customer service at this store was one of the worst I have ever received, and this is my first time ever renting a U-Haul. I was later double charged for fuel, and fuel fill-up when I dropped the the truck back off AFTER leaving the gas station. I had proof that I filled the truck up to the point I received it at, and contacted customer service , the manager never called back to remove the additional charges. This experience was EXTREMELY poor, and I would never use you guys again because of it.

tyquaia R. 
Rating:
1.0

self service location wrong odom reading on truck at time of pick up

Paul T. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Moving Trucks

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    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    Self-Storage

    We have the most coverage in North America!

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    U-Box® Containers

    We ship across town or accross the world!

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