I booked online before picking up the next day. The website showed a $19 discount to drop off at a particular location. The rep, however, told me that while my bill reflected the full amount not including the discount that it would be discounted when I returned the trailer. This turned out to be not the case as the rep at receiving location told me it doesn’t work that way. I’ll use a different location next time.
JAMES TCustomer Reviews for U-Haul Storage of Foley-Gulf Shores
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were actually told to take the trailer to Elberta. The tire tie down on the passenger side was not working and I could not get it to release. Christine at that location directed us to the Foley location. It was closing time and she went to the Foley location where a very nice and courteous young man worked to get the strap off the tire so I could unload the car. I did not get his name, he was black with long hair, very pleasant and solved the problem. Christine was amazing, calling ahead to the Foley location and then arriving there and making sure all went well for me! She represents U-Haul professionally and with excellent service!! Her and the man who finally solved the problem should both be commended!
SCOTT SThe only way you could improve service at this site is to give out free beer!
JOHN MStaff was amazing and very friendly. The van i rented was spotless....very clean!!!
ANDREW TOnly problem, I ask for ramp on the trailer. Did not get one.
Karen BIt was clean yes, but well maintained, No!! The battery was bad! We had to sit for almost 4 hours due to a dead battery!! I understand these trucks are constantly on the go but they need more maintenance then an oil change! The wipers were very bad! I don't think Anthony has been checked out replaced in a while! Me (almost 50) and my almost 70 year old mother had a very bad experience!
MARTHA REverything was just as I expected!
doug bPick up and return were made easy by your great staff. Would like to see return receipt say returned instead of just closed out. Was a little confusing and took a minute to understand.
James TThe attendant, Mary was excellent and very helpful!
John MGreat, friendly service. No improvement needed.
VONDA Ggreat service
JACK NThey were great- professional and proficient
KRISTINA HJust keep like it is, the staff done an excellent job
GERALD FVery knowledgeable and friendly lady's in the store. Will definitely use this location again.
BARRY WEverything went smoothly and the staff was very friendly. Keep up the good work 👏
KENNETH GThis is a busy store! I had an appointment to have the wiring installed on my vehicle for Sunday Morning at 9:30 AM. I arrived a 9am, hoping to get an early start, nope. The technician didn't show up until ~10am. he was scheduled for work at 9:30. Once he arrived, he was attentive, performed the work admirably, and was done in less than 30 min. Kudos to him for working the job quicklyl. Having used U-Haul a few times over the last 3-4 weeks, here's my observations. - employees are not sufficiently trained, they don't thoroughly understand how to use the U-Haul application on the computer. This leads to one employee constantly asking another (who is most likely helping a customer) how to do something.. Effectively, they then are both inefficient in their customer service. - I've heard (and witnessed) the U-Haul app that they use on their computer, fails, glitches, or otherwise konks out on them. The result is, they have to re-type, resubmit, all the data they just had in the system. Customers get tired of the interruption and having to provide their information over and over. AND, the system doesn't seem to be user friendly. The employees either need additional training, or U-Haul should re-envision the application to make it more employee / user friendly. - U-Haul's propensity to change the pick up location causes customer frustration. Even the folks that scheduled their equipment on-line, often get a message from U-Haul that their pick up location has changed. I got a text and email. I called and questioned why, it was resolved to my satisfaction. however, today, I observed two customers that either didn't get the messages, didn't understand, or didn't read them. Their satisfaction level was quite low. All feedback is for the betterment of the U-Haul service, and to provide coaching moments for the individual sites. Again, Thanks for getting the lights wired up on my truck. He did a GREAT Job. Chris
CHRISTOPHER RAttendant was extremely helpful! Lots of space and equipment. I have used this location before and will again.
EDWARD HThe service in my experience was fantastic.
PAUL HPlease make sure the trailer is hitched appropriately. My trailer was not properly secured onto the hitch. I am very thankful nothing happened, and I am grateful that the store manager personally came to assist me with attaching the trailer. Thank you for the help!!
AMY JReservation worked without a hitch
CHARLES NNothing.. great staff and service.
Jay SEverything from the start to finish with this move using U-Haul was excellent! We had no problems at all and the process was easy! We have used U haul with previous moves and will continue to use them if needed again! Great experience!
JUSTIN JDon't change anything
GERALD FHave someone there that knows what to do when renting out equipment.I made a reservation on Sat and it took an hour the next day to get the van.She couldn't find the key so she finally gave me a different vehicle and had to go back through all the steps again before finally another associate stepped in and helped her out.I had workers waiting on me for at least 30 minutes which were on the clock.This also happened the 1st time I used UHaul.Please train your associates correctly before turning them loose on their own.
STEVEN WStaff was friendly
LLEWELLYN PReally worked with me in securing a rental on little notice Great professionalism
CHARLIE AI had a great experience.
CHRISTOPHER CGreat price for a one way enclosed trailer
Gary CGreat staff
GERALD FMary Shriver, the manager, was exceptional. An asset to U-Haul!
FRANCIS SThey went above and beyond to help me.
JENNIFER DVery friendly and helpful
THOMAS EUnsure why i was charged additional $29.19 I dropped trailer Monday 9:00 as orig planned /reserved.
Barry HThe guy that checked us in was very helpful
WILLIAM RThe drop off was quick and easy. Thanks.
Paul WNeed more people working on a Sat morning.
SHARON HThe stall . Especially Pamela was so great .
MARK CGreat job, appreciate the help backing up and getting the trailer connected and disconnected. Office staff courteous and friendly.
GEORGE LEverything went smoothly.
KRISTIN MA bit busy and understaffed.
GARO TVery disappointed the equipment I reserved was not there when I needed it. Four hours later it was finally returned to the location. Very stressful day. I feel very strongly that UHaul should have given me some kind of discount since they failed to deliver.
ROBERT MGreat service and personnel
MELVIN HEmployees were friendly and knowledgeable. Pick up was fast and easy. Price was right!!
Beth ENone
Ronald PAll good
Ronald RNothing! My experience was great!!!!
CANDACE HEverything was great!
RICKY RFriendly and always helpful. I have used them four times in one month, never a problem.
GEORGE DYou did everything perfectly. Easy paperwork, pickup and dropoff. Highly recommended!
WILLIAM KVery friendly staff.
JUAN SThe lady working took excellent care of me. Very polite and always smiling even though she was standing in the rain.
JULIE BEmployees are doing a great job. They could use more help. You will wait if there are people ahead of you, up to 20 mins.
GEORGE DVery friendly and professional
ERIC NPickup location was not where it was supposed to be
DAVID D