Customer Reviews for U-Haul Storage of Lakeland
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

All in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.

Rating:

2.0

I have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can’t pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won’t happen again. Only for it to happen again.

Rating:

1.0

The 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin

Rating:

5.0

They were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great

Rating:

2.0

The unit I reserved was available online but once I got there it mysteriously wasn't.

Rating:

3.0

Not enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.

Rating:

1.0

I didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit

Rating:

5.0

it took a little while for them to process us other then that everything was good

Rating:

5.0

Todo perfecto

Rating:

5.0

You have a great team at this location!

Rating:

5.0

Used this place a couple of times. Good place.

Rating:

5.0

Swift competent check in. He noted the wipers

Rating:

5.0

Nothing. The location was well equipped and very efficient. Best place in town to rent UHaul from.

Rating:

5.0

Facility is still under construction, worker swept out our storage unit for us. Agent was both friendly & helpful.

Rating:

5.0

Great all-round customer service, especially compared to the B*dget Rental(what a joke!) down the street.

Rating:

4.0

Better New location opening at 2525 Us Hwy 98 N Lakeland, Florida 33810

Rating:

5.0

Great service

Rating:

5.0

This one is the best friendliest place EVER! i use you many times always so easy every employee so nice & the owner works side by side with staff everyone working so hard and so nice y'all are a breath of fresh air. ?? thank you so much

Rating:

3.0

I wasn't aware that I had to pay extra to have them strap the car onto the trailer.

Rating:

5.0

??

Rating:

2.0

I pay $145 for 4 hours small truck rental when the promotion said $19.99 , charge me $45 for so many fee. I'm very disappointed

Rating:

5.0

Truck was very clean inside

Rating:

5.0

Returning after hours fantastic, except there were several cars parked in what should have been return area?!

Rating:

3.0

The counter staff check-in person inside was rude when I returned the vehicle. The person I met when picking up the truck was wonderful. (Different Person) Door hinges on truck needed greasing in a bad way. So loud I thought the hinges would break.

Rating:

3.0

The Employees were busy , but still very calm and helpful. The online process was a different story . Maybe bring the Mileage down alittle

Rating:

5.0

Really good experience. The only thing that was even slightly difficult was just getting out of your space or the flow through at return. Leaving was awesome ...vehicle was waiting for me to go. Return was a little tricky. Prolly time of day many people returned.

Rating:

3.0

Please clean the van out previous to my using of it. There was gross stuff in the cupholder and the back of it smelled like wet dog. Thank You

Rating:

5.0

Best customer service I've seen in years. Very please..

Rating:

5.0

Cost effective & very friendly

Rating:

3.0

I wasnt aware that I had to pick up my mattress pad from the store because the website said it would be in the truck. Also the code sent to me to pick up the truck was wrong.

Rating:

1.0

Totally unprofessional the attendant was rude carrying on a conversation about things not related to work with a coworker and then being rude like I'm doing you a favor by letting you be my costumer I will never go there again and I will tell my friends and family to go else where. These are the kind of people that make a business fail make some changes there plenty of good people looking for work

Rating:

4.0

Scheduling was difficult due to locations being closed. Everyone locally was efficient and pleasant.

Rating:

1.0

The lady in the office was rudeness and not customer focused. As I waited, she was on the phone with another customer and she continued to roll her eyes at the customer on the phone. She was not very welcoming. The trailer was dirty and I didn't notice until I arrived at my destination to pick new furniture up. I had nothing with me to clean it. There was a lot of sawdust, a few bolts, and a syringe in the trailer. The syringe was very concerning and I didn't want to touch it. When I dropped the trailer off, I pulled up to the equipment return. One worker was unhooking another trailer in front of me. I was not acknowledged by either worker that was outside. Once the guy ahead of me left, I sat there for approximately 10 minutes without being told any direction. Two people arrived after me to fill their propane tanks, and they were helped before I was. Finally, one of the workers unhooked my trailer. I have used U-Haul a lot at another location before moving to Lakeland and I have never had such poor customer service or dirty equipment. It will be hard for me to want to use this location again.

Rating:

5.0

Good staff

Rating:

5.0

Roaches were in this vehicle, which could've easily been transferred to my brand new home!

Rating:

2.0

The black woman that was there when I returned the truck told me to wait outside in the rain for another person to check me in. She was very rude an shouted it across the room I was still at the front door when she told me to wait out. I didn't get her name but I returned the truck @6pm on 4/15/2020 so whoever the person is she was working that day.

Rating:

3.0

I had completed the pickup online, but when I arrived, some of the information I had already provided was not on record. Also, I feel it is an invasion of privacy, requiring an additional person to contact, “in case of emergency.” Just rent the item to me. Otherwise, you have a good reputation. Thanks.

Rating:

1.0

The woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.

Rating:

1.0

I would never go back to this uhaul unless the lady at the front desk is replaced

Rating:

1.0

The lady behind the counter was so rude, no people skills. The trcks felt like it was going to fall apart, the steering wheel was not center, it took everything in me to keep it straight on the road. I have been here before and this is the worst experience I've ever had. I can look pass the truck but the ladies attitude was absolutely appalling.

Rating:

4.0

Make certain the online information translates to real time action. There was extensive issues obtaining our UBox. Also, I called the requisite 24 hours before my desired pick-up of the box. I had a friend take time out of his day to be there at the appointed time (10AM). He was told the box not ready. In fact, the box was not ready for more than 4 hours later. I couldn't apologize enough to him for the disruption of his day.

Rating:

5.0

Front counter rep was very nice and polite!

Rating:

5.0

Very good customer service and friendly staff work there and treat you very well

Rating:

5.0

The first truck I was given had a broken AC. Had to turn around and switch out the truck.

Rating:

1.0

I contacted reservations of my extra day rental of $40.00 and they confirmed .ot.. I ess also Rd that. If I returned it to original pickup place in Lakeland that there would be an. Adjustment in mileage for contacting .of of major change of moving . Tragedy .. Representative reassured me that.our verbal..conversation was documented and forwarded.. How er I was over charged and these were never adjusted I'm very disappointed U-Haul for my rental please look into this matter and contact me I would greatly appreciate it if we could discuss this tragedy experience thank you

Rating:

5.0

Great customer service. The cargo van I rented was clean, had a full tank and seemed to be well maintained. Definitely recommend this location, and will use again, should the need arises.

Rating:

2.0

On this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.

Rating:

4.0

The staff member at the registration area, did a very thorough, precise, accurate explanation of the process. Did not miss a detail. Very well done!

Rating:

5.0

Super friendly and professional

Rating:

5.0

Service is so much better than the last time I used your services.

Rating:

5.0

Yard staff was very friendly and helpful. Office staff seemed very bothered to have to deal with a customer, and were very standoff-ish.

Rating:

1.0

Ripoff artists I've ever seen wouldn't use your service again if my life depended upon it you add stuff that you don't even tell people about and you're it's horrible

Rating:

5.0

With all this COVID-19 issue, I noticed employees were wiping off the trucks before handed to the customers. Great job.

Rating:

5.0

Very helpful and freindly

Rating:

5.0

Everything was just fine.

Rating:

5.0

Great service!

Rating:

5.0

Make the drivers license copying easier.

Rating:

5.0

Always great service!!

Rating:

3.0

The wait time is ridiculous 2 out of 2 times waiting 15 minutes. plus. Wait times

Rating:

4.0

Very difficult to get parking and to get in/out of the lot.

Rating:

3.0

They just have to be more honest about the insurance thing. Or say I dont know. The lady helping me made me buy 20 dollars more for insurance saying my insurance didnt cover it and it does.

Rating:

5.0

Under these trying conditions the staff was very kind and helpful. Processed very efficiently.

Rating:

4.0

The truck wasn't maintained. Needed a assignment, felt rickety and made a horrible Deceleration noise

Rating:

5.0

There was only one single associate inside the store, caring for the customers. She was having to help all those that showed up in person, as well as having to answer the phone every time it rang. She did an outstanding job, but she should've had someone else in there with her. An employee should not have to work under such stressful atmosphere. She did an outstanding job while I was there though.

Rating:

5.0

They did it all Great experience!!

Rating:

2.0

Location is too small

Rating:

5.0

Possibly clean the inside of the windows. Everything else was excellent.

Rating:

5.0

Wish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses

Rating:

5.0

Ervin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!

Rating:

5.0

Very accommodating

Rating:

5.0

Customer service was top notch. Very pleasent and respectful.

Rating:

5.0

Very accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested

Rating:

5.0

The staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all

Rating:

5.0

Your manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)

Rating:

5.0

It was good

Rating:

5.0

Awesome experience

Rating:

5.0

Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC

Rating:

1.0

My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out

Rating:

5.0

APPRECIATE CONVENIENCE AND COURTEOUS STAFF

Rating:

5.0

All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.

Rating:

5.0

Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.

Rating:

5.0

Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in

Rating:

2.0

They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.

Rating:

3.0

Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings

Rating:

5.0

Awesome Great Job!!!

Rating:

5.0

Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.

Rating:

3.0

They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.

Rating:

5.0

Amazing staff. Knowledgeable and super friendly. Would recommend to anyone.

Rating:

5.0

i would truly recommend anyone to rent.

Rating:

5.0

N/a

Rating:

5.0

Great customer service!

Rating:

5.0

Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns

Rating:

3.0

.

Rating:

5.0

Glotie is Awesome!

Rating:

5.0

Very helpful and frien dly staff.

Rating:

5.0

The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.

Rating:

5.0

Great location, great facilities, great staff!!

Rating:

5.0

The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.

Rating:

2.0

The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.

Rating:

5.0

Would like to have more available space for vehicle parking to load and unload.

Rating:

5.0

Thanks for the welcome to Lakeland the employee was great keep up the good work

Rating:

5.0

They where very clean and affordable

Rating:

4.0

Very helpful

Rating:

1.0

The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕

Rating:

4.0

staff was courteous and accommodating,manager provided superb customer service.clean and nice facility

Rating:

3.0

I would feel better not to speak

Rating:

5.0

Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?

Rating:

5.0

The staff was courteous and friendly, the storage area was very clean

Rating:

2.0

I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees

Rating:

5.0

Appreciated them working with me to get my things moved. Excellent customer service!

Rating:

3.0

reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though

Rating:

1.0

Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.

Rating:

1.0

Horrible! Moved from states away and was lied to when I arrived.

Rating:

5.0

Thanks for storage unit.

Rating:

5.0

Delaware Valley storage farm was extremely helpful and courteous