I canceled everything I dont know
Anthony B | Online Move InCustomer Reviews for U-Haul Storage Of Lakeland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great customer service
Lubia C | Overall ExperienceI stored my whole house in a 10 x 15 unit and when I came to unload the unit with your UHAUL truck, It was Saturday and went to the office on Tuesday yo arrange. Your lock was put on and my locks were cut off 2. The manager lost their key, had to cut the lock off and my unit was UNSECURED for ? days!!! The the managers niece was to call me before cutting their lock so I could IMMEDIATELY SECURE MY THINGS. NO CALL OR TEXT. I finally called Sat and was told it had been cut off DAYS PRIOR!!! I had a male employee take us to that location 6 blocks away on Hwy 98 near LRMC at 6pm was dark and WE all found NO LOCK ON MY UNIT!!!! He was embarrrassed and apologized!! He knew that was a HUGE mistake. A few days after I filed a complaint/loss with your UHAUL.COM. I have been very sick and have not been advised by phone, text or email of my CLAIM. That was 10/2024. I urgently request a contact from UHAUL to continue my LOSS. MY daughter, Stephanie is helping manage this. Kathryn Yvonne Gernot (863)913-4978 katrinagernot70@gmail.com 1372 Berry Lane, Davenport, Fl 33837 I will wait 1 week from 1/27/2025 And then turn this over to an attorney for Damages, wrongful loss of property and Attorney fees. Kathryn Gernot and Stephanie Humohrey-Howard
Kathryn G | Overall ExperienceGood overall. Just got annoying at times when they'd like once a year start mass messaging me about the monthly payment. Payment that I always paid. Then after hurricane Milton, one of the access doors took a really long time to be fixed. Still wasn't fixed when I was moving out and Milton was nearly 2 months prior. Not having the thick glass in the door and only some plywood would make it easy to break in if someone wanted to. Lastly, it'd be really cool if Uhaul, the corporate aspect, didn't help fund genocide across the globe. Which once I found this out was the main reason I moved out. I don't want my monthly storage money being used to kill people enmasse.
Nicole C | Overall ExperienceNo complain excellent
Jesus G | Overall ExperienceThe ac units were turned off on my furniture without notifying me to move my stuff to the new building. I had mold growing on some of my items. Still charged me for air conditioned unit.
Regina W | Overall ExperienceGreat people at this location.
NORMAN D | Overall ExperienceAwesome customer service and company
JOSE P | Overall ExperienceI felt comfortable knowing that my daughter’s belongings were stored in a U-Haul storage facility. The staff was friendly, courteous, professional, and helpful. Mary Ann and Evelyn went above and beyond to assist us and to assure us because we accidentally placed our belonging in the wrong storage unit. I appreciate them so much! Their customer service was beyond the norm! I will definitely recommend this U-Haul facility to anyone and be using it again!!! Thank you, U-Haul!!
Patricia G | Overall ExperienceI was lied to I was told all of my belongings were still inside and when I got there there was nothing it was all gone my mothers ashes where there and then when you guys cut the lock she was gone I have texts saying my stuff was still there and it wasn’t and I feel like you mentally messed with my head and I will not recommend your facility to anyone to use
LISA N | Overall ExperienceUpon arrival to the facility, I tried accessing the building, and when I punched in my access code provided, a message on the secruity box said I need to check in first. Nowhere in the email instructions said anything about checking in. When I called the Uhaul customer service line, no one answered on mulitiple attempts, the automated line played music for a couple minutes and then just went silent. I drove over to the sister Uhaul facility down the road, and they couldn't help me, and just said there are issues like this all the time. I drove back to my facility, and tried the code on the other door, and realized that the door lock wasn't even activated, it just let me in the door without a code. Just to make sure it wasn't a glitch, I closed the door again and opened it without a code. This to me is a breach in contract, I was promised a secure building, and obviously this one is not secure, anyone can just walk in. Disappointed to say the least.
Luis F | Online Move InGreat service from start to finish. Was able to get desired storage size and location. Very much appreciated first month free (less insurance) with one-way truck rental. Storage unit was clean and came with disc style padlock. Very secure with keypad check-in. Staff were knowledgeable and very helpful and friendly. Overall experience was exceptional. Would not hesitate recommending to others. Thank you for making this aspect of relocating to the area a positive one.
Dena H | Overall ExperienceVery clean and free use of a dolly to move boxes in.
Timothy E | Online Move InThe Staff was very kind and friendly answered all questions made the experience very nice no hassles Mr. John and the ladies were very helpful and kind.
cynthia n | First Impressions5 star
Arnaldo A | Overall ExperienceI had a very good experience for three years. I am disappointed that I am not getting any of my monthly back since my next payment is not due until September 12 Please consider 15 days
DELORIS P | Overall ExperienceStill awaiting a final receipt. I was told this past Sunday it would be mailed to me then.
Simons S | Overall ExperienceStaff even came from other site to help when needed at one point. Great recommend !
David O | Overall ExperienceEverything you need at a reasonable price. Staff very friendly and knowledgeable. Thank you!
Xiomara M | First ImpressionsThe 2nd floor unit is not convenient for me, the lifting upward caused a muscle strain near my chest (I understand that is not your fault) I gave five stars because of the convenience of the process, I was just getting in town on a rainy Sunday approximately 15 minutes before closing and needed to store some of my things. The process was seamless!
Michelle N | Online Move InI had to log into two separate key pads just to gain entry. Why? From straying.
Simons S | Online Move InFor starters it’s not temperature controlled. Secondly the amount of roach infestation was pretty big. Most of them were dead but thankfully it did not affect my items in storage. Since Florida has horrible humidity I would expect the area would be cared for as best as possible regarding infestation. I also found a couple of silverfish in my boxes that were taped and closed. There were some that were open and naturally the silver fish were there but the point is infestation for both silver fish and roaches was pretty bad. I had to make sure I didn’t take any of those bugs with me to my apartment because it was pretty bad. All in all for convenience it’s ok. But care for the infestation problem and I might reconsider.
Edirmarie R | Overall ExperienceVery difficult getting in touch with a uhaul representative. Storage was at the top of the ceiling and it would be better if it showed pictures so people could make best choices when booking online.
Tanisha R | Online Move InThere was only one stair for the whole facility. A few people had to take turns to use it.
Juan A | Overall ExperienceLoving the service
Effrin B | Online Move InOne problem! I was told on the -hone by Uhaul that I get 1 month free with my rental, only to be told that’s not the case. Not happy about that! Nothing wrong with the facility, but really not happy about telling me one thing, and then having to pay for the storage unit.
Troy G | Overall ExperienceWe had a great experience at all of the U-Haul offices we went. Everyone was super nice and helpful.
Mandi G | First ImpressionsThis location did everything perfectly. All other locations we had scheduled were poor and provided unacceptable service. The additional cost for their incompetence was over $200 . If this is reviewed pleas please contact me Anthony Brescia 813-476-9805 #21396442 original order which was not available due to your errors.
anthony b | First ImpressionsGlory and Justin went above and beyond to ensure the move to the facility went smoothly. When the unit I chose was too small they worked after hours to get me into a new unit. Thank you so much. You saved me so much time and energy. Your guys are awesome!!
Anaiah B | Online Move InIn the first month of my rental, I was wrongfully accused of living in my storage unit and was locked out, unable to access my tools for work. I asked them to produce any video of me living there and they could not. After notifying corporate, the matter was supposedly resolved several weeks later and I was told I had resumed normal access. Wrong. The lock was still on and it took another call to corporate before it was removed. They ended up giving me a free months rent because the vast majority of the month I was locked out. Several months later my rent was past due. They again put a lock on my unit...understandably so...and charged me late fees. Two weeks after bringing my account up to date the lock was still on and it took another call to management to finally get it removed. Ive been a customer of U-Haul for more than 40 years but after this experience I will NEVER again use their services and will recommend to all of my friends to find alternate sources of storage. Corporate U-Haul needs to replace the management team effective immediately or face more complaints such as this. There is no excuse for that type of behavior at any level in the business world. As a Veteran, I am appalled that it continues to this day.
Joe H | Overall ExperienceVery Good customer service representative. Alissa
Olga M | First ImpressionsEl espacio fue muy adecuado lo único que no me gustó que tuve que cancelar porque estaba barato hace un tiempo atrás y ahora no tuve poder pagar de nuevo porque está muy caro y está bien desgraciadamente sin poder seguir seguir y ahora tuve que traer todo y trata de acomodarlo aquí estuve desilusionado por el precio muy desgraciadamente así que no sé si vuelva de nuevo a contactarlo así que hasta adiós y hasta nunca
Edgard S | Overall ExperienceWe are so grateful how the district office staff works with you. Thank you
Eugene B | First ImpressionsBradley and Glorie we're very helpful when I had a problem. The only problem I had was that every day the office opens at 9 and a lot of the time it wasn't open at all so I would have to go to the other facility to get a hold of someone who works there. I know that they are understaffed right now though so I can say that they are doing the best they can.
Nicholas P | Overall ExperienceFor the majority of my time storing my items, the access code would not work due to a software issue. I was not informed of this at the time of rental, otherwise; I would have gone elsewhere. The staff were always professional, friendly and helpful.
cheryl s | Overall ExperienceWouldn't work with anyone
TAMMY J | Overall ExperienceI've not actually used the unit yet but everything I have seen is amazing and the person was very helpful the whole time assisting me
Jessica B | Online Move InThis location staff were very nice, very helpful. UHaul customer service via the phone, in all 5 of my calls, were awful, completely useless, more confusing and upsetting than helpful
Tim S | First ImpressionsThe assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.
Enel M | Overall ExperienceThe assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...
Enel M | First Impressionsthe facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend
jarome W | Overall ExperienceOnly problem was I didn’t know I needed to bring my own lock
Elsa S | First ImpressionsNo one could have been better. Full disclosure and constant contact. Thank you!
Marti P | Overall ExperienceI appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.
Daphne C | Overall ExperienceThey were great and friendly staff
ONEIL R | Overall ExperienceIbwill definitely recommend to my family and friends as well use this facility again when needed. Thank you and the staff for making it a pleasant and convenient place for me and my family.
SYBIL P | Overall ExperienceHad an issue with the storage unit and also the fact that they were trying to charge me for an extra day a dolly and furniture pads. They did not put my order in right. Yes they corrected it but to be told all those things after a long day was not ok. I don't think I should have paid full price for the truck.
Helen S | First ImpressionsI googled it
Lisa R | First ImpressionsThe gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!
Michelle W | First ImpressionsTodo muy facial el empleado me ayudo rapido y es muy amable
Arnaldo A | Online Move InThank you for your time.
Michelle M | Overall ExperienceMy one and only complaint, and I never expected it, is the cockroaches I observed in this facility. A brand new facility, loaded with cockroaches. I rented 2 units, as soon as I opened the doors, cockroaches. During my last visit, I noticed a cockroach climbing the exterior wall of a unit near the exit. I now have an added expense of having to isolate my contents offsite and tent the entire contents before I move them into my new home. Otherwise the service is great!
Jonathan P | Online Move InAll in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.
Diana R | Overall ExperienceI have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can’t pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won’t happen again. Only for it to happen again.
vicktor b | First ImpressionsThe 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin
Christiane F | Overall ExperienceThey were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great
Samantha F | Overall ExperienceThe unit I reserved was available online but once I got there it mysteriously wasn't.
William h | Overall ExperienceNot enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.
PAMILA W | Overall ExperienceI didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit
William h | First ImpressionsThe woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.
Girard F | Overall ExperienceOn this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.
crystal v | Overall ExperienceWish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses
Laura W | Overall ExperienceErvin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!
Tom Q | Overall ExperienceVery accommodating
Russell T | First ImpressionsCustomer service was top notch. Very pleasent and respectful.
john t | First ImpressionsVery accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested
Laura W | First ImpressionsThe staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all
Michael M | First ImpressionsYour manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)
Laura B | First ImpressionsIt was good
james B | Overall ExperienceAwesome experience
Jahaira R | First ImpressionsMoving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC
Barbara T | Overall ExperienceMy mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out
Tammatha T | Overall ExperienceAPPRECIATE CONVENIENCE AND COURTEOUS STAFF
Lorraine G | Overall ExperienceAll staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.
Barbara T | First ImpressionsGlorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.
MERLYN G | First ImpressionsGreat staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in
Sharon S | Overall ExperienceThey guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.
Rosa P | Overall ExperienceBetter communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings
Jonathan P | Overall ExperienceAwesome Great Job!!!
shannon v | Overall ExperienceVery Helpful! Clean and took truck there instead of other location when I was moving into storage there.
shannon v | First ImpressionsThey had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.
patricia h | Overall ExperienceAmazing staff. Knowledgeable and super friendly. Would recommend to anyone.
Iris S | First Impressionsi would truly recommend anyone to rent.
JACQUELINE T | Overall ExperienceN/a
Shaqulea T | Overall ExperienceGreat customer service!
Brenda C | First ImpressionsThank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns
sandra j | Overall Experience.
ROBERT G | Overall ExperienceGlotie is Awesome!
Brenda C | First ImpressionsVery helpful and frien dly staff.
claudia h | First ImpressionsThe service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.
Ralph D | Overall ExperienceGreat location, great facilities, great staff!!
vicky g | Overall ExperienceThe day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.
JACQUELINE T | ReservationThe associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.
Elizabeth G | Overall ExperienceWould like to have more available space for vehicle parking to load and unload.
DEAN S | Overall ExperienceThanks for the welcome to Lakeland the employee was great keep up the good work
lenora f | ReservationThey where very clean and affordable
Dawna C | ReservationVery helpful
DEAN S | ReservationThe setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕
Adam C | Overall Experiencestaff was courteous and accommodating,manager provided superb customer service.clean and nice facility
tim h | Overall ExperienceI would feel better not to speak
jose o | Overall ExperienceWas wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?
Encarnacion N | Overall ExperienceThe staff was courteous and friendly, the storage area was very clean
Michael S | Overall ExperienceI was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees
Sharon G | Overall ExperienceAppreciated them working with me to get my things moved. Excellent customer service!
chantice s | Overall Experiencereservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though
Lorraine G | ReservationDespite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.
Steven T | Overall ExperienceHorrible! Moved from states away and was lied to when I arrived.
brandi c | ReservationThanks for storage unit.
delores h | Overall ExperienceDelaware Valley storage farm was extremely helpful and courteous
KEN J | Overall ExperienceU-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.
Martha H | Overall Experience