Customer Reviews for U-Haul Storage of Lakeland
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

4,029 reviews

1621 N Florida Ave   Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital)

(863) 688-6725

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(863) 688-6725

1621 N Florida Ave
Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.

Enel M.  |  Overall Experience 
Rating:
1.0

The assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...

Enel M.  |  First Impressions 
Rating:
3.0

the facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend

jarome W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara A.  |  Overall Experience 
Rating:
5.0

Only problem was I didn’t know I needed to bring my own lock

Elsa S.  |  First Impressions 
Rating:
5.0

No one could have been better. Full disclosure and constant contact. Thank you!

Marti P.  |  Overall Experience 
Rating:
5.0

I appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.

Daphne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler M.  |  First Impressions 
Rating:
5.0

I googled it

Caroline G.  |  First Impressions 
Rating:
5.0

The gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!

Michelle W.  |  First Impressions 
Rating:
5.0

Todo muy facial el empleado me ayudo rapido y es muy amable

Arnaldo A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

danaille J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria N.  |  Online Move In 
Rating:
2.0

I have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can’t pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won’t happen again. Only for it to happen again.

vicktor b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
2.0

Customer did not leave a comment.

rachel M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

it took a little while for them to process us other then that everything was good

isabel F. 
Rating:
5.0

Customer did not leave a comment.

Becky F. 
Rating:
5.0

Todo perfecto

Luis D. 
Rating:
5.0

You have a great team at this location!

Bill L. 
Rating:
5.0

Used this place a couple of times. Good place.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Tyrone C. 
Rating:
5.0

Swift competent check in. He noted the wipers

KEARY S. 
Rating:
5.0

Customer did not leave a comment.

dominic G. 
Rating:
5.0

Customer did not leave a comment.

Karris G. 
Rating:
5.0

Nothing. The location was well equipped and very efficient. Best place in town to rent UHaul from.

Brad W. 
Rating:
5.0

Facility is still under construction, worker swept out our storage unit for us. Agent was both friendly & helpful.

Edwin B. 
Rating:
5.0

Great all-round customer service, especially compared to the B*dget Rental(what a joke!) down the street.

Richard C. 
Rating:
4.0

Better New location opening at 2525 Us Hwy 98 N Lakeland, Florida 33810

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Ladessa A. 
Rating:
5.0

Customer did not leave a comment.

connell S. 
Rating:
5.0

Customer did not leave a comment.

connell S. 
Rating:
5.0

Great service

Patrick N. 
Rating:
5.0

This one is the best friendliest place EVER! i use you many times always so easy every employee so nice & the owner works side by side with staff everyone working so hard and so nice y'all are a breath of fresh air. ?? thank you so much

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Alice L. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

I wasn't aware that I had to pay extra to have them strap the car onto the trailer.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

??

bobby B. 
Rating:
5.0

Customer did not leave a comment.

Mallory H. 
Rating:
2.0

I pay $145 for 4 hours small truck rental when the promotion said $19.99 , charge me $45 for so many fee. I'm very disappointed

edwin D. 
Rating:
3.0

Customer did not leave a comment.

Elaina J. 
Rating:
5.0

Truck was very clean inside

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

Mayur K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Returning after hours fantastic, except there were several cars parked in what should have been return area?!

Robert W. 
Rating:
3.0

The counter staff check-in person inside was rude when I returned the vehicle. The person I met when picking up the truck was wonderful. (Different Person) Door hinges on truck needed greasing in a bad way. So loud I thought the hinges would break.

Robert L. 
Rating:
3.0

The Employees were busy , but still very calm and helpful. The online process was a different story . Maybe bring the Mileage down alittle

Jeanette F. 
Rating:
5.0

Really good experience. The only thing that was even slightly difficult was just getting out of your space or the flow through at return. Leaving was awesome ...vehicle was waiting for me to go. Return was a little tricky. Prolly time of day many people returned.

Kevin R. 
Rating:
3.0

Please clean the van out previous to my using of it. There was gross stuff in the cupholder and the back of it smelled like wet dog. Thank You

Emerson I. 
Rating:
5.0

Best customer service I've seen in years. Very please..

Christy H. 
Rating:
5.0

Cost effective & very friendly

nancy P. 
Rating:
3.0

I wasnt aware that I had to pick up my mattress pad from the store because the website said it would be in the truck. Also the code sent to me to pick up the truck was wrong.

Tifani W. 
Rating:
1.0

Totally unprofessional the attendant was rude carrying on a conversation about things not related to work with a coworker and then being rude like I'm doing you a favor by letting you be my costumer I will never go there again and I will tell my friends and family to go else where. These are the kind of people that make a business fail make some changes there plenty of good people looking for work

Lewis Z. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R. 
Rating:
5.0

Customer did not leave a comment.

KATHY L. 
Rating:
4.0

Scheduling was difficult due to locations being closed. Everyone locally was efficient and pleasant.

connie G. 
Rating:
3.0

Customer did not leave a comment.

ALICE C. 
Rating:
1.0

The lady in the office was rudeness and not customer focused. As I waited, she was on the phone with another customer and she continued to roll her eyes at the customer on the phone. She was not very welcoming. The trailer was dirty and I didn't notice until I arrived at my destination to pick new furniture up. I had nothing with me to clean it. There was a lot of sawdust, a few bolts, and a syringe in the trailer. The syringe was very concerning and I didn't want to touch it. When I dropped the trailer off, I pulled up to the equipment return. One worker was unhooking another trailer in front of me. I was not acknowledged by either worker that was outside. Once the guy ahead of me left, I sat there for approximately 10 minutes without being told any direction. Two people arrived after me to fill their propane tanks, and they were helped before I was. Finally, one of the workers unhooked my trailer. I have used U-Haul a lot at another location before moving to Lakeland and I have never had such poor customer service or dirty equipment. It will be hard for me to want to use this location again.

Caleb S. 
Rating:
5.0

Good staff

Phil G. 
Rating:
5.0

Roaches were in this vehicle, which could've easily been transferred to my brand new home!

Evelyn W. 
Rating:
2.0

The black woman that was there when I returned the truck told me to wait outside in the rain for another person to check me in. She was very rude an shouted it across the room I was still at the front door when she told me to wait out. I didn't get her name but I returned the truck @6pm on 4/15/2020 so whoever the person is she was working that day.

MONIQUE J. 
Rating:
3.0

I had completed the pickup online, but when I arrived, some of the information I had already provided was not on record. Also, I feel it is an invasion of privacy, requiring an additional person to contact, “in case of emergency.” Just rent the item to me. Otherwise, you have a good reputation. Thanks.

James C. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
1.0

I would never go back to this uhaul unless the lady at the front desk is replaced

Girard F. 
Rating:
1.0

The lady behind the counter was so rude, no people skills. The trcks felt like it was going to fall apart, the steering wheel was not center, it took everything in me to keep it straight on the road. I have been here before and this is the worst experience I've ever had. I can look pass the truck but the ladies attitude was absolutely appalling.

jose R. 
Rating:
4.0

Make certain the online information translates to real time action. There was extensive issues obtaining our UBox. Also, I called the requisite 24 hours before my desired pick-up of the box. I had a friend take time out of his day to be there at the appointed time (10AM). He was told the box not ready. In fact, the box was not ready for more than 4 hours later. I couldn't apologize enough to him for the disruption of his day.

Brenda O. 
Rating:
5.0

Front counter rep was very nice and polite!

Kizzy W. 
Rating:
5.0

Very good customer service and friendly staff work there and treat you very well

Frank S. 
Rating:
3.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

The first truck I was given had a broken AC. Had to turn around and switch out the truck.

Braden H. 
Rating:
1.0

I contacted reservations of my extra day rental of $40.00 and they confirmed .ot.. I ess also Rd that. If I returned it to original pickup place in Lakeland that there would be an. Adjustment in mileage for contacting .of of major change of moving . Tragedy .. Representative reassured me that.our verbal..conversation was documented and forwarded.. How er I was over charged and these were never adjusted I'm very disappointed U-Haul for my rental please look into this matter and contact me I would greatly appreciate it if we could discuss this tragedy experience thank you

Lori L. 
Rating:
3.0

Customer did not leave a comment.

Brittaney S. 
Rating:
5.0

Great customer service. The cargo van I rented was clean, had a full tank and seemed to be well maintained. Definitely recommend this location, and will use again, should the need arises.

Elizabeth K. 
Rating:
4.0

Everything was great and even when the computer system was down they were still friendly and kept customers informed.

Daniel F. 
Rating:
4.0

The staff member at the registration area, did a very thorough, precise, accurate explanation of the process. Did not miss a detail. Very well done!

Dave V. 
Rating:
5.0

Super friendly and professional

Shad H. 
Rating:
4.0

Customer did not leave a comment.

kadir C. 
Rating:
5.0

Service is so much better than the last time I used your services.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Yard staff was very friendly and helpful. Office staff seemed very bothered to have to deal with a customer, and were very standoff-ish.

Christopher M. 
Rating:
1.0

Ripoff artists I've ever seen wouldn't use your service again if my life depended upon it you add stuff that you don't even tell people about and you're it's horrible

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Kendra P. 
Rating:
5.0

With all this COVID-19 issue, I noticed employees were wiping off the trucks before handed to the customers. Great job.

Ramon S. 
Rating:
5.0

Very helpful and freindly

Michael S. 
Rating:
5.0

Everything was just fine.

Elisa F. 
Rating:
5.0

Great service!

Albert H. 
Rating:
5.0

Make the drivers license copying easier.

Bryan C. 
Rating:
5.0

Always great service!!

Albert J. 
Rating:
3.0

The wait time is ridiculous 2 out of 2 times waiting 15 minutes. plus. Wait times

Victor A. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
4.0

Very difficult to get parking and to get in/out of the lot.

Sandra P. 
Rating:
3.0

They just have to be more honest about the insurance thing. Or say I dont know. The lady helping me made me buy 20 dollars more for insurance saying my insurance didnt cover it and it does.

adriana B. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Under these trying conditions the staff was very kind and helpful. Processed very efficiently.

Rosa P. 
Rating:
4.0

The truck wasn't maintained. Needed a assignment, felt rickety and made a horrible Deceleration noise

Michael T. 
Rating:
5.0

There was only one single associate inside the store, caring for the customers. She was having to help all those that showed up in person, as well as having to answer the phone every time it rang. She did an outstanding job, but she should've had someone else in there with her. An employee should not have to work under such stressful atmosphere. She did an outstanding job while I was there though.

Ruben E. 
Rating:
5.0

They did it all Great experience!!

Eric S. 
Rating:
2.0

Location is too small

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Possibly clean the inside of the windows. Everything else was excellent.

Alice L. 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
No reviews have been submitted for this location.

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