Customer Reviews for U-Haul Storage of League City

Best U-haul EVAAAAAA

Great customer service. Clean space. The team was very helpful.

WHY THE HELL AREN'T THESE EMPLOYEES WEARING MASKS??? Owner and one employee BOTH ignoring basic pandemic safety guidelines. No interest in protecting customers, apparently. For the record, both the owner and his employee were very nice, very cordial. That's never been an issue. But they courtesy stops at protecting customers during a pandemic, apparently. Equipment was in working order, although steering components were badly worn, causing truck to drift both directions (with tremendous amounts of loose play in the steering wheel). This a very common experience in UHaul trucks for me...most I've ever rented are in dire need of suspension work, which is why I usually rent from a competitor (they were sold out). But really...we are experiencing an uptick in COVID-19 cases here in Houston. Why in the world would a business disregard the safety of its patrons so blatantly? I won't be back.

The gentleman I worked with was absolutely amazing! He was very thorough and explained everything about the truck. He even checked to make sure I was getting the best rate for what I needed the truck for. Great customer service.

Keep up the good job!

Awesome customer service

Customer experience was superb.

This storage facility is "Top notch" in my Military-minded rating. General Manager Brian Thorp has been super friendly, courteous, very helpful in so many ways. Brian gives you the feeling like your "family" and he will help you in every way possible. The staff there are always willing to help you with whatever your needs are. Boats, Campers, RV's, Tractor trailer rigs, any type or size of storage you need, they have it! This is a 5-star facility and I will continue to be a customer for years to come!

The towing (I think) light came on and would not go off even though I wasn't towing anything. I tried to turn it off, but there was no button or clear way that I could see ti turn the light off. Maybe U-Haul can provide instructions on how to turn off certain lights that com on the dash board that the customer is not using.

Always has been an excellent rental experience. John LeBlanc

The staff at U-Haul has always been very helpful and polite. They are great people to work with.

Leo was great. Needed last minute reservation and he hooked me up

Quick and easy drop off

Leo was very helpful and made the process easy and seamless.

Daniel was amazing and beyond helpful!!! I'd definitely refer friends to this location!!! -Kattrena Swasey

Phenomenal staff and great facilities. I would definitely recommend

he was very helpful , and very kind, we truly appreciate it

1. Make sure equipment requested is provided. I.e Furniture dollie. 2. Make sure all functions of U-Haul works correctly. I.e. back Up/down gate. 3. Would have been nice to an up/down equipment lift.

Great service by Leo and Brian.

My original reservation was with a location in Webster. When I got there it was closed. Called corporate and they redirected me to the league city location. Also the attendant at league city Daniel didn't wear a mask at pick up and return

Brian is awesome !!

I was one box short, but that was okay. The order was canceled for some reason 30 min prior to the move, but my movers worked it out regardless. It just added extra stress to an already stressful situation.

Outstanding customer service

Everything was wonderful. Great customer service.

All the employees were always efficient and professional

You don't need to do anything at this location service was excellent! Brian the manger was tremendously helpful and very friendly!

Leo was very efficient in helping us with our storage needs.

Guy at the counter was really helpful and polite.

Great location and very helpful agent. Just be patient if someone is in front of you, the parking entrance is smaller for a big truck. They are very fast and helpful when it's your turn. Not even a long wait at all

Very fast and efficient service

None .everything's fine . No comment because my experience will the car was okay and I enjoyed making business with you guys. Thank you very much God bless you

The process was fast and easy. And the customer service was top notch. The gentlemen who helped me was so friendly, and made part of my move enjoyable.

It was all good????????????

Both male staff members That waited on me (sorry don't remember their names) were very friendly and professional. Truck was clean and well organized. Very good experience.

Brian and the whole team were the best! We have rented 3 different storage units and rented 2 trucks over the past 3 years. Brian was always helpful as we downsized the units. Great customer service from the entire office staff! I would highly recommend this particular U-Haul storage facility based on my positive experience and will use it again for any future moving or storage needs.

Brian was extremely helpful and easy to work with. We will definitely be utilizing this location for RV storage and any further storage needs.

Everyone on the staff was professional, friendly and extremely helpful!

Only problem I had was when I made the reservation online it was at a different place closer to me. But I had to go to another place further away to actually get the truck. So in the long run it cost me more in mileage.

Need more parking for after hours return.

Extremely helpful staff, very clean.

Christian was beyond helpful!

Brian is the best. Leo you rock too ??

Great customer service!

Brian is great. Every business needs a Brian.

Great customer service. I highly recommend anyone looking for a rental to go to this location first.

Both Brian and Leo were so nice and friendly, after a 4 hour drive i could definitely appreciate there professionalism and Making my move easier. A breath of fresh air after a long grueling day.

Thank you for excellent service!

Would definitely use your service again

Great people! Friendly and Very Helpful!!!

Brian was very helpful!

The owner and staff like Leo were exceptionally helpful and made moving easy. Thank you!

Daniel was very nice and engaging. Although we chatted up a storm (which I LOVE to do).. he still got me out in record time. As a matter of fact, everyone who works there from the owner to the storage assistants, always give each customer a very welcoming and pleasant experience.

Nothing, everything was great!!

Everything was excellent, but you might consider not parking rental vehicles in the customer parking spots. It's a small lot. Leo and Daniel were great!

Brian was the best. Very customer friendly and knowledgeable,understanding

Nothing really.

Nothing I can think of. The operation there really reflects the manager. Brian is excellent in his approach to serving the customers and I found his advice and recommendations to be spot on.

easy location to get to. Nice staff. Quick transaction.

The staff were friendly and fantastic. Highly recommend to anybody in the area. Keep up the great work! I wanted to commend the owner on his friendliness towards veterans.

I was happy with the space overall while I was using it, although the space was priced higher than other area spaces. I paid my rent for the last month but was able to get all my things out 3 days into the month. They would not refund me any money back for the other 27 days I would not be using the unit. It's ridiculous to charge for an entire month and not offer a partial payment back when they will now be able to rent the space to someone else. I will not be using this storage company again for that reason and will not recommend it to anyone else.

I know there's probably nothing you can do about it but the parking area is very small. Not much room to park.

The staff and managers at League City storage were always cheerful, calm, helpful, patient and professional. Thank you for repairing the sliding lock of our storage unit the instant it was a concern. Also, thanks for having a laid back and yet somehow still extremely efficient attitude toward your work. That, along with old fashioned kindness, is rare! Heather Foote

Best place ever for storage. Super staff, very friendly & always helpful. Best kept place I've ever seen. This place is clean & tidy but also little touches of decor & a homey feel & restrooms that are immaculate. Everyone who works here is genuine.

Contact me regarding the multiple defects associated with the vehicle and trailer you rented me.

All personnel were professional and accommodating to my requests. Brian runs a great crew.

Since we didn't interact with anybody (after-hours drop off, not really able to rate them.

none

Brian and this team always is a pleasure to work with. I plan on buying a motor home and will store there again in the near future. I just don’t need to store many landscape trailer anymore.

Rented here many times nice people fair price

Owner and staff were friendly and helpful.

none

Very quick & easy.

I was supposed to receive a 26 foot truck - when I went to pick up I was given a 20 foot truck. Did not realize till after loaded and had to go back for a 5X8 trailer in order to fit all the items as well as additional charge. When the drop off location was entered they were entered in to different locations. Equipment was good experience of setting up the equipment rental not.

Give associates “well done” recognition!!

Thanks for making our move easier! All staff members in League City were helpful, professional and patient.

Have specific training on the auto transport before leaving lot. Check tires more often to look for tire blowout potential.

Very friendly service. All equipment was in great working order.

Great place to store extra stuff

Everyone had great customer service!

Excellent customer service, facility was spotless!

Wonderful experience

The staff was always very friendly and accommodating. They made everything so easy.

Customer service experience was excellent. Very helpful and knowledgeable. Clean office and facility.

Have used this facility multiple times over the past 18 years. Staff has always been very professional and helpful.

Superior service & willingness to help with how things worked turning vehicles & trailer in after travelling from Fort Worth. Storage was set up great & Mary was so wonderful. Glad to be here.

Nice people

Mary was so nice and helpful. We got a great deal on our truck, plus a month free storage, WOW!

Manager and staff seem to very knowledgeable and friendly. I would recommend this facility to anyone needing storage

The Staff always goes above and beyond and are very thoughtful kind awesome people

the lady that registered me was terrific!

We parked our RV at this facility for over 5 years. Access and help from staff was always excellent. We moved to have a larger spot for our new RV.

Excellent customer service and location! The general manager was just excellent to work with. Very good experience

Top notch staff. Always willing to help.

Best service I have ever had everytime I access the facility

Mary was excellent! Very pleasant & good advice when we asked for it. She was great to work with and we signed up to rent an RV storage spot

Q

Always a great experience at this UHaul!

Professional and friendly

We signed up for three months and stayed for three years!

The most helpful and friendliest management staff I’ve ever engaged with and this is the reason that I would patronage this facility again!

I have no real complaints, everything went very well, the staff was very helpful. The only thing I would say is lower the price for dumpster use. An $80 quote seems outrageous.

My u-Boxes were handled and delivered in good condition the overall experience was good.

Brian's a good guy.

Good service

Thank you!!

There was a misunderstanding on my account and U-Haul storage area handled it quickly and resolved everything to my complete satisfaction I'm very happy with my rate of $59.95 per month

I "HIGHLY" reccomend U-Haul Storage of League City. They are the most helpful and honest group of people. They will take care of you like family. I wouldn't hesitate using them again!

I have used this storage facility numerous times and that always go above and beyond !

Great front office crew.

Awesome customer service

Excellent experience

They were always very friendly on the phone and in delivering the boxes and picking them up.

This has been by far the very best facility I have ever used. The people here are extremely kind and caring. They always have a warm greeting and kind words every time they see you.

Thank you for your help moving my belongings from MA to TX successfully and providing a safe and great place to keep my things until settled down. God Bless you and Happy Holidays

Outstanding service!

These guys are wonderful!

great experience all around

I cant say enough good things about this facility! Very neat, very secure, and very friendly staff. Wished I didn't have to move my trailer...I wouldn't have left!!!

This is my second time to rent there. It will be my third if need be because of employees like Joseph who make something as stressful as moving very easy. Thanks Joe!

This location was great the people were nice. I actually had myself sword at this location for a very long time and never had a problem.

Personal in front office , excellent service.

Brian was extremely helpful

Your customer service was excellent, especially from Joseph. He is a great asset to your organization.

10x10 is actually 10x9. Advertised rate (inside office) cheaper than online pricing. You are forced to use a certain type of padlock, which ironically they sell. :-/ Clean grounds, owner very nice.

All of the employees were extremely helpful every time I went there. The only thing i would suggest is an option for an e-bill. I had 2 U-boxes stored for 4 years. Every month i got 2 statements/ma

You all have constantly fantastic!

Great people here! All are very helpful!

Both attendants were just super nice and helpful

The people at uhaul was friendly very kind and helpful I think God for good people and good service if anyone read this uhaul is number 1.

No comments

Very good service and location

Awesome experience

Bruce and his team are the emphasis of what customer service should be Great customer experience

Other than having to pay. Lol. I recommend this place to store anything. Very friendly . Always very nice in person and on the phone . Also my stuff was there during hurricane Harvey and it was H

VERY nice folks running this facility. Brian and his wife are very polite and personable.

I have been with U HAUL for 4 years now and the management and staff are second to none.

Everything anyone could ask for to store a complete household..

This Uhaul facility was very well maintained, and the staff was very nice!

Very nice experience

My unit number was H 12 . The door was so bad thAT i HAD TO HAVE HELP OPENING IT HOPE YOU FIX IT FOR THE NEXT CUSTOMER

I used a climate control unit. It was super clean and so well maintained. The employees were GREAT! I could not have been happier with my service. Thank you to U Haul for making our move easy.

I was given plenty of notice for when my pod would be delivered. My delivery person was very pleasant and worked with me for time of delivery. I was very satisfied.

Had a good experience in our time of need. Would not hesitate to use this storage facility again.

Will recommend to friends and family. Great friendly people, clean place.

When needed, you couldn't ask for a friendlier staff! Would definitely use them again if the need arises.

Very satisfied with my experience with this facility

Everyone was very friendly and helpful. Brian and his staff were super.