Customer Reviews for U-Haul Storage of Leesburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Leesburg

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mary Ann K. on

Rating:

Only negative was so many trailers and vehicles around probably due to all the snowbirds arrivals. It was a little tricky navigating to our unit. But we are completely satisfied.

cathy S. on

Rating:

Customer did not leave a comment.

Gerald S. on

Rating:

Customer did not leave a comment.

carol B. on

Rating:

10 foot cube truck was exactly what we needed to move our daughters belongings. Truck clean, well maintained and ran great. The young woman who checked us in and out was very efficient and pleasant.

robert K. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

I spent more time waiting for the truck because the internet connection did not work the poor girl had to try and use her personal phone to make the transaction then the e mail with reciet is totally garbled I need to return today and get a hard copy

Beverly S. on

Rating:

Customer did not leave a comment.

Samantha H. on

Rating:

Me and my fiancé use Leesburg uhaul ALOT. Every time we are greeted with a smile and a friendly employee. Not only are your associates doing an amazing job at helping us but Jamie the manager has always gone above and beyond for us. She is always very professional and helpful. We love using this uhaul! The great environment that is established here by the people who work hard are the reason why we continue to return to your Leesburg uhaul. Thank you to all of you at Leesburg uhaul.

David R. on

Rating:

Overall for the cost and what my girlfriend and I had to move it was worth it. ?? from me!

Robin H. on

Rating:

Prices kept raising and frequently the gate were open for days.

Mark V. on

Rating:

One thing you charge to much, then after a month of renting you started raising my rent by 20.00 that's crazy. I'll will find somewhere else to store my stuff in the future. Bait & Switch ??????

Harley M. on

Rating:

Customer did not leave a comment.

Sherry L. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Jamie was awesome!!! She explained everything about the truck and gave me valuable moving tips. She providedthe type of customer service that keeps you coming back. Great job!

elliott h. on

Rating:

Thanks

ron B. on

Rating:

As rental agencies and equipment go you did a fine job.

David L. on

Rating:

Customer did not leave a comment.

Joseph Z. on

Rating:

Charged almost seven dollars for gas after driving just 13 miles. Truck was dirty and windshield had so many dead bugs that it was difficult to see out. There was a strong odor of gas when exiting the truck. I could not find a leak so don't know where on the truck it was coming from. The attendant was very good.

RAYMONDE K. on

Rating:

fully satisfied very satisfied

john C. on

Rating:

Customer did not leave a comment.

Carol G. on

Rating:

Well kept. Very helpful service

Rodney C. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Customer did not leave a comment.

carol b. on

Rating:

Jamie was very helpful and processed my rental quickly.

Andrea K. on

Rating:

Customer did not leave a comment.

Dorie B. on

Rating:

Provide better internet service to your office. We had to wait because the internet wasn't connecting when we were there to pick up the rental truck.

James Q. on

Rating:

I rent a 5x8 covers trail or at least 1-2 times a month, it would be great to get a coupon for a discounted rate after so many rentals.

CORAL D. on

Rating:

We had the storage unit for 3 years and they were well maintained and such friendly helpful staff.

Roger M. on

Rating:

Nothing

Wilbert S. on

Rating:

Customer did not leave a comment.

Roger M. on

Rating:

Nothing

Peter S. on

Rating:

Customer did not leave a comment.

Richardlee V. on

Rating:

Customer did not leave a comment.

lisa H. on

Rating:

The truck seems to be in its final use but it did good by us

James B. on

Rating:

Customer did not leave a comment.

joann j. on

Rating:

Staff was always helpful and friendly.

Sal C. on

Rating:

Nice and clean and the staff is very friendly.

Deborah K. on

Rating:

We battled ants for 1100 miles. Couldn’t have anything to eat or drink inside the cab. They would fall off the roof, all over the dash, windows etc. trying to kill ants crawling all over you and drive was not fun. I filled a complaint, didn’t hear anything.

Donald C. on

Rating:

Could not have gone smoother.

Julio T. on

Rating:

Excelente

Linda K. on

Rating:

Very disorganized, storage units very close to each other, difficult to navigate around buildings. Despite having storage reservation, they didn't know I was coming. Minimal area to return truck.

don s. on

Rating:

This is the third time we have needed their services. Every time, EXCELLENT!

don S. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

elliott h. on

Rating:

Manager Jamie Professional, friendly, and quick to answer all my questions. Thank You!

Demetrius H. on

Rating:

Customer did not leave a comment.

RAYMONDE K. on

Rating:

no problems what so ever .

John D. on

Rating:

Customer did not leave a comment.

Richard U. on

Rating:

Excellent experience. Chevy Express van was new!

Brian R. on

Rating:

Jamie was fantastic in setting me up with the truck.. great customer service.. far and few in between these days.. Thank you

Robyn C. on

Rating:

Staff is very helpful!

Kristen B. on

Rating:

The staff at this location were always pleasant and helpful. I would definitely use this location for any future needs.

mark M. on

Rating:

Great staff. Mark Mastriano

Mario A. on

Rating:

Customer did not leave a comment.

linus R. on

Rating:

Customer did not leave a comment.

Troy B. on

Rating:

Customer did not leave a comment.

sharon D. on

Rating:

Very good experience

REGINA F. on

Rating:

I was a customer at this facility for many years and many changes. It was always clean & staff accommodating.

John S. on

Rating:

Customer did not leave a comment.

SANDRA D. on

Rating:

Customer did not leave a comment.

Julie L. on

Rating:

Customer did not leave a comment.

Lawrence P. on

Rating:

You need to have some pickup trucks and cargo vans at this location.

Eric Y. on

Rating:

Very well maintained. I liked the area it was in. Very nice people.

Paul J. on

Rating:

Customer did not leave a comment.

Bruce R D. on

Rating:

Customer did not leave a comment.

Juan B G. on

Rating:

Nothing, you are already doing the best there is

Norberto B. on

Rating:

Great service and the person was very professional

barbara r. on

Rating:

A smooth transition and a great staff in Jamie and Chris. Jamie was especially helpful to us in getting settled. Be proud of this staff

GUY D. on

Rating:

Excellent

JAMES B. on

Rating:

Customer did not leave a comment.

bonnie B. on

Rating:

Jamie was extremely cheerful and professional!

Michael S. on

Rating:

I really like the online checkin.

Robert M. on

Rating:

The drop off couldn't have been smoother or faster, it was great.

GUY D. on

Rating:

Customer did not leave a comment.

willard C. on

Rating:

keep up the good work.

Edward K. on

Rating:

Excellent service

Peter C. on

Rating:

I found the facility very clean, and the climate controlled section worked very well. And the staff were very helpful, and courteous. If I ever need any of your services, I will definitely return.

Edward S. on

Rating:

Your Lake Mall location has a manager that has 1 no compassion, 2 rude, 3 an I dont give A ----- attitude toward customer. He never offered any possible solutions for the problem that arose with this rental Will never use his locayion again and will tell others of his indifference.

Geraldine W. on

Rating:

Customer did not leave a comment.

Dennis S. on

Rating:

I reserved a van 5 days in advance.Was caled the day before and told it would not be available on that day.To me that is the purpose of a RESERVATION

Darleen S. on

Rating:

Customer did not leave a comment.

paul H. on

Rating:

We’re very pleased with our experience and the staff was very friendly and helpful.

Anita F. on

Rating:

Customer did not leave a comment.

Reginald Y. on

Rating:

The one lady working is helpful but she is the only one working and it takes too long to get equipment and get moving. Also, due to her being busy she can't pay attention to detail on paperwork.

sharon c. on

Rating:

Jamie was wonderful in helping us!

FRED B. on

Rating:

The gentleman that took care of me at the south Leesburg Uhaul was Awesome and very accommodating.Nothing could improve my experience unless it was free.

richard S. on

Rating:

Customer did not leave a comment.

Joseph L. on

Rating:

Customer did not leave a comment.

Jahala C. on

Rating:

Customer did not leave a comment.

debbi C. on

Rating:

Customer did not leave a comment.

JOHN H. on

Rating:

everyone was wonderfull and helpful all the time .

Sal C. on

Rating:

The young lady was pleasant and very helpful. U-Haul has a great employee there.

keith J. on

Rating:

Cannot think of anything except put ink in the printer at this location. Could not get a hard copy of my receipt. Would have liked a hard copy.

MARGRET E. on

Rating:

Friendly professional staff!! Air condition unit well maintained. Will use if need storage space ever again.

Julio T. on

Rating:

Customer did not leave a comment.

Jill S. on

Rating:

UHaul staff person was quick, Knowledgeable, and very helpful. She made the rental process easy and wonderful!

Molly H. on

Rating:

The first woman I worked with was very kind and helpful. I needed to pay 140 in cash and the rest on my debit card. She was very accommodating and courteous. However, upon returning the truck, I met the owner, Ms Foster who was rude, unhelpful and condescending to my father and I. My return time was 5:00 pm and I pulled in the lot around 507 pm. A gentleman (no nametag and no uniform) met me out front to check the vehicle and take my keys. Initially he charged me for a 2nd day since I showed up late. Upon entering the office, I asked for him to explain the charges as I had already paid cash for my approximate mileage of 120 (I drove 119 miles). Ms Foster, the owner, immediately jumped in the conversation with a very abrupt and rude manner telling me that I was late and therefore charged with a 2nd 19.95. When I explained that it was only 5:15 by the time the young man had finished his inspection, and that I didn't feel the late charge was appropriate she yelled several times for me to calm down and not overreact. i was very calm about the situation. She then told me that I had gone over my estimated 120 miles because I drove 119 and again was going to be charged for over mileage. Hmmm....maybe numbers in miles are descending order? In the end, after some explaining on my part and more rude comments to me and my father as well as unprofessional unmanagerial like comments towards the first woman, I left having no additional charges except what the first woman told me. She, Ms Foster, is very unprofessional and I will not use this specific branch of uhaul for my moving needs again. Nor will I recommend family or friends to use this branch. A little honey makes customers come back but this store owner is full of vinegar.

robert E. on

Rating:

Customer did not leave a comment.

Linda R. on

Rating:

Customer did not leave a comment.

Matthew V. on

Rating:

Customer did not leave a comment.

Louis A. on

Rating:

The drop off went very easy and the gentleman was very helpful.

Pete D. on

Rating:

Customer did not leave a comment.

duane J. on

Rating:

Customer did not leave a comment.

Samantha A. on

Rating:

The young lady was very nice and helpful.

Todd S. on

Rating:

Jamie was great! Had the truck and trailer all in one location. Did not have the trailer already hooked on the truck, as she did not know if we wanted them both at the same time. Great customer service, had us out in 15 minutes!! Excellent!!!!!!

James M. on

Rating:

Customer did not leave a comment.

danny R. on

Rating:

Customer did not leave a comment.

Fred K. on

Rating:

Dropped off and checked in, but next day got a call regarding the return of the trailer. U-Haul thought I had not returned it. After checking, they found out I had returned it on time.

ED H. on

Rating:

Customer did not leave a comment.

george h. on

Rating:

The process of renting the space was easy and then take too much time. The employee was very polite and professional paint couldn’t of had a better experience

Liz J. on

Rating:

Great facility. Personnel were always friendly and helpful.

Cheryl C. on

Rating:

very happy with unit and service

Carl L. on

Rating:

Customer did not leave a comment.

GUY D. on

Rating:

Drop off of truck painless. storage unit was ready and clean. Great experience. Thanks

Kimberly D. on

Rating:

Great service.

Robin B. on

Rating:

Very professional. No problems with equipment during entire 2days of travel.

maryann m. on

Rating:

The only thing I had a problem with was with one of the latches. It was bent and difficult to open. I felt I should of had a few dollars taken off the monthly rent.

john P. on

Rating:

Customer did not leave a comment.

dennis H. on

Rating:

the manager,Jamie was very helpful and knowledgeable. couldn't have had a better experience.. thank you again.

robert W. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

Service was great. The trailer was their when promised, it was clean, and the return service was fast and efficient.

BILL D. on

Rating:

Nothing.

Samantha A. on

Rating:

The first truck that they tried to give us did not start. The second truck they gave us started, but they did not open the back. When we got home it had two dollies in it that we did not ask for or use and the unit was full of broken glass, we had to sweep it 4 times and still had lil shards showing up. Upon return I told the different lady about the glass and she apologized and said she’d take care of me for the trouble and then when I got the receipt I was charged 7.00 for the dolly. I said I didn’t ask for it or use it and she asked why it was there, I said I don’t know I only picked up the truck to use. She said she would look into it and get back to me. I haven’t heard anything. 7.00 is not going to make or break me but I was surprised by the charge and the fact that it was not removed right there.

Gary C. on

Rating:

Very helpful staff and makes you feel at ease.

James M. on

Rating:

Customer did not leave a comment.

Judith M. on

Rating:

Wonderful person at the desk

Nicole B. on

Rating:

Customer did not leave a comment.

silvia f. on

Rating:

I would recommend this facility to anyone looking to store their belongings. It was very convenient for me and I was very happy with the service I received from the staff there

richard S. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

Couldn’t have had a better experience on a one-way move. This company has been a great experience. I would recommend your company to anyone that would ask me. Thank you so much for everything. Need no improvements.

JAMES T. on

Rating:

Main security gate needs to be reinstalled after being run over by a truck.

Delbert L W. on

Rating:

Customer did not leave a comment.

Norman K. on

Rating:

Very professional and helpful

gary Z. on

Rating:

Checked in and was cleared to go in less than 5 minutes.

Florence C M. on

Rating:

The staff was very helpful.

RICHARD G. on

Rating:

Customer did not leave a comment.

Ryan David L. on

Rating:

Main gate is broke and torn down. It has been that way for several weeks. There needs to be a faster process to repair/replace the main gate.

Marcy M. on

Rating:

Customer did not leave a comment.

marilyn c. on

Rating:

Super friendly staff. Always helpful..

GILDA H. on

Rating:

Good customer service . Vicky was very informative and pleasant to deal with.

Alfonso B. on

Rating:

The service was wonderful and I’m happy with the storage space assigned to me

Camilla P. on

Rating:

above expectations - great customer service

Florence C M. on

Rating:

The staff were very welcoming and friendly.

Alice P. on

Rating:

very nice staff and clean happy i picked your place and thank you

Cheryl C. on

Rating:

Everything was good

Joe S. on

Rating:

responding. Was a pleasure to meet, helpful and informative.

Robert R. on

Rating:

Very nice staff.

Beth M. on

Rating:

The absolute best experience from any U-Haul, in any state that I’ve dealt with.

Robert R. on

Rating:

Jami, of Leesburg, FL is an outstanding employee, thanks Jami.

SANDRA E. on

Rating:

Very friendly and great communication skills.

Arthur C. on

Rating:

Nice facilities.

Gabriel R. on

Rating:

Uhaul really worked with my situation . Staff was friendly and helpful .

James M. on

Rating:

Very friendly and staff with personality.

PATRICIA B. on

Rating:

Please email me a receipt showing that I emptied my unit #60032 on 2/25/19, and I requested to close my account. My experience with both storage & truck rentals has always been excellent. Thank you.

DENNIS H. on

Rating:

What a great experience! We had a little minor issue and Jamie went above and beyond to take care of it. Very professional and courteous! Will definitely will do my storage business here! Recommend!!!

karen n. on

Rating:

Love the Mgr and Assistant This ladies are professional and also very good at what they do.

von p. on

Rating:

Very helpful and friendly

don s. on

Rating:

All went well.

Barbara G. on

Rating:

Very friendly helpful staff.

Erny g. on

Rating:

Just a big Thank You , Jamie was very nice to us and even though the weather was raining all day went and pulled the truck up for us. Thanks Again Ernie and Belinda Gattuso

MARVIN C. on

Rating:

Very nice

Harry N. on

Rating:

Storage options were clearly explained.

DICK P. on

Rating:

Had the unit almost 4 years. Staff always pleasant, billing correct and timely. Jamie Foster made the move out seamless and she was very professional and a real asset to your team there. Thank You

Felicia C. on

Rating:

Storage was broken into and I wasn't told for almost one month and things were stolen. All employees knew but me. They claim they have no footage of them opening it, which is a lie. Need all footage.

Glenda L. on

Rating:

No matter who I dealt with they were all so friendly and extremely helpful!

Francis T. on

Rating:

I will always use U Haul.

Florence C M. on

Rating:

The staff members were helpful, and friendly.

Melba B. on

Rating:

none

Barbara G. on

Rating:

Representative was very helpful and answered all my questions.

Patricia C. on

Rating:

Great service thus far

Janet H. on

Rating:

Removed our stuff to close our acct, brought a large amt of cockroaches home with us in the boxes. They were crawling out of a crack in floor. NO refund rec'd on balance, 10 days into month. Ripoff!

Florence C M. on

Rating:

The staff is welcoming, friendly, and helpful.

paulette a. on

Rating:

I was told that I would have $109.00 as my price & after I arrived, Jamie charged me $133.00. I spoke with Jennifer & she gave me credits for the trouble but Jamie & Dalton is very unprofessional.

James M. on

Rating:

Rented space for my trailer. Jamie and Vicki were very helpful in arranging and taking care of the paperwork. Thankyou

patricia c. on

Rating:

Nice clean storage facility - we were tired when we arrived but the lady checking us in was super nice

Florence C M. on

Rating:

My new storage unit number 40013 needs to be free during the first month. When I signed yesterday, I had a reservation for the first month's free, but did not double check that the rent is not charged

Trudy R. on

Rating:

very nice experience. Staff was excellent

mike m. on

Rating:

Very nice people and excellent customer service. Thank you!

THERESA S. on

Rating:

I would say that U-Haul needs to change the way that if people are not able to pay their whole bill that they are allowed to make payments so that their units do not go to auction.

Tom S. on

Rating:

We enjoyed it

Angela F. on

Rating:

My lock was damaged or drilled out. I ask to view the video's but they could not find anything. I was told by the manager we could use our own locks. Check your computer notes! 2× $85.00 👿

RICHARD K. on

Rating:

Great place to store my stuff. Secure, Well lit, Friendly staff, Clean. Was a patron for 11 years, only left them because I moved out of area.

Oscar P. on

Rating:

none

Carol P. on

Rating:

The staff was very friendly and accommodating. Facility had easy access and was very clean

beverly g. on

Rating:

0

Betty H. on

Rating:

When I moved our furniture into our new house roaches were moved in with us.

ALENE F. T. on

Rating:

Have always been friendly and helpful.

stephanie c. on

Rating:

Jennifer & staff were excellent! Very helpful! Our spaces was clean and the perfect temporary storage for our household items.

rick w. on

Rating:

No problems. Great service

Ricardo B. on

Rating:

I felt welcome and the staff was very helpful and, very friendly. Thank you all.

LARRY S. on

Rating:

Very helpful and accomondating with my changes

Laurie m. on

Rating:

Have a great day.

DOUGLAS S. on

Rating:

Very professional and extremely helpful - will use them again on my next move.

KEVIN M. on

Rating:

Jennifer was very informative and helpful in getting me my storage space ! Having 24 hour access was a plus for me. Great customer service !

Jane B. on

Rating:

Staff very friendly and good service. The parking lot could be better-very small.

FRANCES. R. on

Rating:

Excellent +. I have only exceptional things to say about this facility. Vicky Adams was unbelievably helpful to me and I thank her so much. If needed I will be back, and will refer others to you.FR

DENNIS V. on

Rating:

We were customers since 2011. Just paring down. Time to give to family.

Daniel T. on

Rating:

staff was always very polite

Genevra S. on

Rating:

friendly staff

AUBREY C. on

Rating:

A 10 all the way.

Linda S. on

Rating:

Parking to go in the office is inadequate. Trucks, cars make it difficult if they are parked outside gate.

Jacie C. on

Rating:

Wonderful service

Walt M. on

Rating:

All was svery good regarding our storage experience. The place was always clean. The general ourside area as well. And they provide a clean public restroom.