Customer Reviews for U-Haul Storage of Leesburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Leesburg

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DAVID B. on

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Demetrius H. on

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JG S. on

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Robert T. on

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Very pleased with using this facility. Well maintained.

Robert C. on

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Steve T. on

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Jim P. on

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Your personal we’re great .

James Z. on

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Drove by several closer locations to get to drop off

JOHN C. on

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Everything was fine , great location for me

Jean k. on

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Jamie very polite and professional

walt c. on

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Jamie did a great job explaining our options and finding the right unit for us. A number of customers came & went while we were there, and she handled all very professionally.

LINDA L. on

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Everything was perfect! To the call to uhaul to dropping off the truck! Thank you so much.

Louis S. on

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William J. on

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kenny C. on

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Seward M. on

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ROBERT B. on

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greg M. on

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Marc S. on

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Have more people working as I was in a long line waiting for my reserved truck and again when I returned it. One girl just sat in a chair doing nothing while the other took care of everyone.

James Q. on

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I will only deal with this location. Very friendly and fast service.

Jim A. on

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Randy H. on

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David T. on

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Every aspect of my rental went well.exept when i went to tighten down the wheels the ratchet need to be lubricated.other then that very good.

Jennifer N. on

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Friendly people. Unit ready for us. Accommodated special requests.

Ben L. on

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Thank You to the staff and a well run business .

KATHRYN H. on

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Stephen Y. on

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I arrived at the rental location without a reservation and the folks there did their best to accommodate me. Very positive experience.

Ricardo B. on

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I had had multiple rentals with this location and the service and warm smile has been consistent. Keep up the good work.

roger b. on

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As easy as it can get.

Sheila N. on

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dan s. on

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Very helpful and professional staff.

Denatae L. on

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bill B. on

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This was the best part of our move, people there help make your move LESS stressful!

larry L. on

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MARK AND PAULA S. on

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Very friendly and most helpful every time we have been there.

David K. on

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Great customer service experience.

don s. on

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We were billed and fine added after we rented frig. mover on 29th and moved our stuff out of unit. I called and gal straightened it out.

Harry N. on

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Should have an outlet somewhere so you could vacuum the unit.

Claudia V. on

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The young lady working there on Sunday was AMAZING! Thank you very much for your efficiency and prompt service.

Shoncy W. on

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don S. on

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Freddy S. on

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When no one was at the location of our rental pickup we were transferred to 29008 US Hwy 27. Carolyn was terrific and had on on the road relatively quickly. This would have been an absolute disaster if she was not able to help us. Thank goodness for her. Please recognize her monetarily.

Diane J. on

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Jamie is a sweetheart! Best customer service ever!!! Thank you so much!

nick T. on

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Need ti have the inside windshield cleaned.

Karen S. on

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Lydia C. on

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Should be a discount for only using it for a couple of hours. Paid for 24 hours, was given the 6 hour option so it could be rented twice. Doesn't seem fair. Just a thought. I got it at 12:30ish and the program tried to charge me for an extra day because I came 30 minutes early of the 1 PM reservation. Brought it back a little after 3.

Santiago S. on

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Ok

Russell C. on

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people at u haul were excellent and helpful, very good people

Jeffrey H. on

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Nothing. That location was outstanding. The lady that rented the truck was awesome

Mary Ann K. on

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Only negative was so many trailers and vehicles around probably due to all the snowbirds arrivals. It was a little tricky navigating to our unit. But we are completely satisfied.

cathy S. on

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Gerald S. on

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carol B. on

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10 foot cube truck was exactly what we needed to move our daughters belongings. Truck clean, well maintained and ran great. The young woman who checked us in and out was very efficient and pleasant.

robert K. on

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Michael D. on

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I spent more time waiting for the truck because the internet connection did not work the poor girl had to try and use her personal phone to make the transaction then the e mail with reciet is totally garbled I need to return today and get a hard copy

Beverly S. on

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Samantha H. on

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Me and my fiancé use Leesburg uhaul ALOT. Every time we are greeted with a smile and a friendly employee. Not only are your associates doing an amazing job at helping us but Jamie the manager has always gone above and beyond for us. She is always very professional and helpful. We love using this uhaul! The great environment that is established here by the people who work hard are the reason why we continue to return to your Leesburg uhaul. Thank you to all of you at Leesburg uhaul.

David R. on

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Overall for the cost and what my girlfriend and I had to move it was worth it. ?? from me!

Demetrius H. on

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Raymond A. on

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The u haul place was wonderful to work with. Thank you

Alfredo L. on

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Leslie S. on

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Robin H. on

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Prices kept raising and frequently the gate were open for days.

Leon O. on

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Original Drop Off Destination was horrible. They closed early had to keep equipment overnight. They opened 50 minutes late the next morning. After I recited how they had inconvenienced me on both times, the lady in charge told me I could drop the trailer off somewhere else. Eventually, I did with the help of national Uhaul scheduler find another location who did me great service. Original drop off would have been Serenity Solid Surfaces in Fruitland. Anyone should avoid this operator, the lady was horrid.

bryan O. on

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Workers hooked up the trailer with more attention to details than I had seen at any other Uhaul. Excellent service.

jean V. on

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Terry D. on

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Betsy H. on

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Wayne R. on

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Everything was great . Thank you

Steve M. on

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I rented the pickup truck. My only suggestion would be to add a step bar to the truck. Truck sits high, hard to get in and out.

Demetrius H. on

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Aaron A. on

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Can’t think of anything. The manager has always been extremely helpful as well as her staff.

tiffany P. on

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Great customer service from start to finish.

odalis R. on

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Nothing..everything was perfect

GARY D. on

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Jim A. on

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Tire pressure were off by about 12-15 pounds.

Brittany D. on

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I was very pleased with the rental experience. My personal vehicle was having problems and I pulled in the uhaul store because I was in a tight schedule to pick up a door for my house.i asked the manager lady if I could rent a box truck to pick up my doors she smiled and said yes sir. I was in and out of the location in less than 10 minutes. Wow is all could say as she was understanding of my rushed situation.When I return with the truck she asked if it worked out and yes it did because of her I made it on time and with out any issues..Thank you for helping me Out. I know ever time I need a rental truck I will be going to my local uhaul ??

Demetrius H. on

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beverly E. on

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People were very nice...those who knew what they were doing. However, our truck had dirty windows when we picked it up. It drove fine.

DAVID L. on

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Jatavia C. on

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Teach the front desk staff not to be racist. I come in as a black woman they give me the hardest time to get a truck. First money is the problem, I come with the money . Next they don’t know if they have change for my money when I have the exact change. A white couple comes in they give them one with no problem. I bring the truck back, and without looking in the computer or anything they tell me I owe $45 I’m like I paid for 80 miles, and only used 62. Then she says oh well you didn’t bring the truck back in time. I told her I called max, and he stated I had the truck for a whole 24hrs. Then she says I owe $1.75 then 12.00 because the gas wasn’t on half a tank. I have pictures showing the gas on half a tank, and I told her the contract says 4.00 per gallon if you don’t have the tank on half one more gallon would have put it over. But I owed $12.00? Then she still argues with me and gives me back $1.75 saying that’s all they owed me. One thing I can say I don’t know if they were trying to over charge me because I was black, or if they just stole me extra money. How can you tell someone what they owe without looking into a computer or anything or even looking at the mileage? Or constantly change the price of the truck every time I show up. Don’t tell me about trucks in Ocala when I’m trying to rent a truck in Leesburg just tell me you don’t want my service.

Mark V. on

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One thing you charge to much, then after a month of renting you started raising my rent by 20.00 that's crazy. I'll will find somewhere else to store my stuff in the future. Bait & Switch ??????

James Q. on

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I rent a 5x8 trailer 1-2 times a month, this last trailer was old with new parts. The wall tie-downs were not useable for me. For my next reservation the manager said she will give me a better trailer with good wall tie off points. This location is the best!!! There should be some kind of discount for customers that rent as much as I do...just sayin.

gilberto C. on

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Great experience

Harley M. on

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Sherry L. on

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Michael P. on

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Jamie was awesome!!! She explained everything about the truck and gave me valuable moving tips. She providedthe type of customer service that keeps you coming back. Great job!

elliott h. on

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Thanks

ron B. on

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As rental agencies and equipment go you did a fine job.

David L. on

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Joseph Z. on

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Charged almost seven dollars for gas after driving just 13 miles. Truck was dirty and windshield had so many dead bugs that it was difficult to see out. There was a strong odor of gas when exiting the truck. I could not find a leak so don't know where on the truck it was coming from. The attendant was very good.

RAYMONDE K. on

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fully satisfied very satisfied

john C. on

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Carol G. on

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Well kept. Very helpful service

Rodney C. on

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James P. on

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carol b. on

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Jamie was very helpful and processed my rental quickly.

Andrea K. on

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Dorie B. on

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Provide better internet service to your office. We had to wait because the internet wasn't connecting when we were there to pick up the rental truck.

James Q. on

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I rent a 5x8 covers trail or at least 1-2 times a month, it would be great to get a coupon for a discounted rate after so many rentals.

CORAL D. on

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We had the storage unit for 3 years and they were well maintained and such friendly helpful staff.

Roger M. on

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Nothing

Wilbert S. on

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Roger M. on

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Nothing

Peter S. on

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Richardlee V. on

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lisa H. on

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The truck seems to be in its final use but it did good by us

James B. on

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joann j. on

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Staff was always helpful and friendly.

Sal C. on

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Nice and clean and the staff is very friendly.

Deborah K. on

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We battled ants for 1100 miles. Couldn’t have anything to eat or drink inside the cab. They would fall off the roof, all over the dash, windows etc. trying to kill ants crawling all over you and drive was not fun. I filled a complaint, didn’t hear anything.

Donald C. on

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Could not have gone smoother.

Julio T. on

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Excelente

Linda K. on

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Very disorganized, storage units very close to each other, difficult to navigate around buildings. Despite having storage reservation, they didn't know I was coming. Minimal area to return truck.

don s. on

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This is the third time we have needed their services. Every time, EXCELLENT!

don S. on

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James M. on

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elliott h. on

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Manager Jamie Professional, friendly, and quick to answer all my questions. Thank You!

Demetrius H. on

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RAYMONDE K. on

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no problems what so ever .

John D. on

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Richard U. on

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Excellent experience. Chevy Express van was new!

Brian R. on

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Jamie was fantastic in setting me up with the truck.. great customer service.. far and few in between these days.. Thank you

Robyn C. on

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Staff is very helpful!

Kristen B. on

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The staff at this location were always pleasant and helpful. I would definitely use this location for any future needs.

mark M. on

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Great staff. Mark Mastriano

Mario A. on

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sharon D. on

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Very good experience

REGINA F. on

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I was a customer at this facility for many years and many changes. It was always clean & staff accommodating.

Eric Y. on

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Very well maintained. I liked the area it was in. Very nice people.

barbara r. on

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A smooth transition and a great staff in Jamie and Chris. Jamie was especially helpful to us in getting settled. Be proud of this staff

GUY D. on

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Excellent

Peter C. on

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I found the facility very clean, and the climate controlled section worked very well. And the staff were very helpful, and courteous. If I ever need any of your services, I will definitely return.

sharon c. on

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Jamie was wonderful in helping us!

JOHN H. on

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everyone was wonderfull and helpful all the time .

Sal C. on

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The young lady was pleasant and very helpful. U-Haul has a great employee there.

MARGRET E. on

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Friendly professional staff!! Air condition unit well maintained. Will use if need storage space ever again.

george h. on

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The process of renting the space was easy and then take too much time. The employee was very polite and professional paint couldn’t of had a better experience

Liz J. on

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Great facility. Personnel were always friendly and helpful.

Cheryl C. on

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very happy with unit and service

GUY D. on

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Drop off of truck painless. storage unit was ready and clean. Great experience. Thanks

Kimberly D. on

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Great service.

maryann m. on

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The only thing I had a problem with was with one of the latches. It was bent and difficult to open. I felt I should of had a few dollars taken off the monthly rent.

Gary C. on

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Very helpful staff and makes you feel at ease.

Judith M. on

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Wonderful person at the desk

silvia f. on

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I would recommend this facility to anyone looking to store their belongings. It was very convenient for me and I was very happy with the service I received from the staff there

JAMES T. on

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Main security gate needs to be reinstalled after being run over by a truck.

Florence C M. on

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The staff was very helpful.

Ryan David L. on

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Main gate is broke and torn down. It has been that way for several weeks. There needs to be a faster process to repair/replace the main gate.

marilyn c. on

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Super friendly staff. Always helpful..

GILDA H. on

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Good customer service . Vicky was very informative and pleasant to deal with.

Alfonso B. on

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The service was wonderful and I’m happy with the storage space assigned to me

Camilla P. on

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above expectations - great customer service

Florence C M. on

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The staff were very welcoming and friendly.

Alice P. on

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very nice staff and clean happy i picked your place and thank you

Cheryl C. on

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Everything was good

Joe S. on

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responding. Was a pleasure to meet, helpful and informative.

Robert R. on

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Very nice staff.

Beth M. on

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The absolute best experience from any U-Haul, in any state that I’ve dealt with.

Robert R. on

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Jami, of Leesburg, FL is an outstanding employee, thanks Jami.

SANDRA E. on

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Very friendly and great communication skills.

Arthur C. on

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Nice facilities.

Gabriel R. on

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Uhaul really worked with my situation . Staff was friendly and helpful .

James M. on

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Very friendly and staff with personality.

PATRICIA B. on

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Please email me a receipt showing that I emptied my unit #60032 on 2/25/19, and I requested to close my account. My experience with both storage & truck rentals has always been excellent. Thank you.

DENNIS H. on

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What a great experience! We had a little minor issue and Jamie went above and beyond to take care of it. Very professional and courteous! Will definitely will do my storage business here! Recommend!!!

karen n. on

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Love the Mgr and Assistant This ladies are professional and also very good at what they do.

von p. on

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Very helpful and friendly

don s. on

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All went well.

Barbara G. on

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Very friendly helpful staff.

Erny g. on

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Just a big Thank You , Jamie was very nice to us and even though the weather was raining all day went and pulled the truck up for us. Thanks Again Ernie and Belinda Gattuso

MARVIN C. on

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Very nice

Harry N. on

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Storage options were clearly explained.

DICK P. on

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Had the unit almost 4 years. Staff always pleasant, billing correct and timely. Jamie Foster made the move out seamless and she was very professional and a real asset to your team there. Thank You

Felicia C. on

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Storage was broken into and I wasn't told for almost one month and things were stolen. All employees knew but me. They claim they have no footage of them opening it, which is a lie. Need all footage.

Glenda L. on

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No matter who I dealt with they were all so friendly and extremely helpful!

Francis T. on

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I will always use U Haul.

Florence C M. on

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The staff members were helpful, and friendly.

Melba B. on

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none

Barbara G. on

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Representative was very helpful and answered all my questions.

Patricia C. on

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Great service thus far

Janet H. on

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Removed our stuff to close our acct, brought a large amt of cockroaches home with us in the boxes. They were crawling out of a crack in floor. NO refund rec'd on balance, 10 days into month. Ripoff!

Florence C M. on

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The staff is welcoming, friendly, and helpful.

paulette a. on

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I was told that I would have $109.00 as my price & after I arrived, Jamie charged me $133.00. I spoke with Jennifer & she gave me credits for the trouble but Jamie & Dalton is very unprofessional.

James M. on

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Rented space for my trailer. Jamie and Vicki were very helpful in arranging and taking care of the paperwork. Thankyou

patricia c. on

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Nice clean storage facility - we were tired when we arrived but the lady checking us in was super nice

Florence C M. on

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My new storage unit number 40013 needs to be free during the first month. When I signed yesterday, I had a reservation for the first month's free, but did not double check that the rent is not charged

Trudy R. on

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very nice experience. Staff was excellent

mike m. on

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Very nice people and excellent customer service. Thank you!

THERESA S. on

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I would say that U-Haul needs to change the way that if people are not able to pay their whole bill that they are allowed to make payments so that their units do not go to auction.

Tom S. on

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We enjoyed it

Angela F. on

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My lock was damaged or drilled out. I ask to view the video's but they could not find anything. I was told by the manager we could use our own locks. Check your computer notes! 2× $85.00 👿

RICHARD K. on

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Great place to store my stuff. Secure, Well lit, Friendly staff, Clean. Was a patron for 11 years, only left them because I moved out of area.

Oscar P. on

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none

Carol P. on

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The staff was very friendly and accommodating. Facility had easy access and was very clean

beverly g. on

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0

Betty H. on

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When I moved our furniture into our new house roaches were moved in with us.

ALENE F. T. on

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Have always been friendly and helpful.

stephanie c. on

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Jennifer & staff were excellent! Very helpful! Our spaces was clean and the perfect temporary storage for our household items.

rick w. on

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No problems. Great service

Ricardo B. on

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I felt welcome and the staff was very helpful and, very friendly. Thank you all.

LARRY S. on

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Very helpful and accomondating with my changes

Laurie m. on

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Have a great day.

DOUGLAS S. on

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Very professional and extremely helpful - will use them again on my next move.

KEVIN M. on

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Jennifer was very informative and helpful in getting me my storage space ! Having 24 hour access was a plus for me. Great customer service !

Jane B. on

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Staff very friendly and good service. The parking lot could be better-very small.

FRANCES. R. on

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Excellent +. I have only exceptional things to say about this facility. Vicky Adams was unbelievably helpful to me and I thank her so much. If needed I will be back, and will refer others to you.FR

DENNIS V. on

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We were customers since 2011. Just paring down. Time to give to family.

Daniel T. on

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staff was always very polite

Genevra S. on

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friendly staff

AUBREY C. on

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A 10 all the way.

Linda S. on

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Parking to go in the office is inadequate. Trucks, cars make it difficult if they are parked outside gate.

Jacie C. on

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Wonderful service

Walt M. on

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All was svery good regarding our storage experience. The place was always clean. The general ourside area as well. And they provide a clean public restroom.