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Sandra PCustomer Reviews for U-Haul Storage of Leesburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front desk lady was very helpful.
Dennis B | Overall ExperienceGood clean facility people very helpful JAMIE the general manager is great
JOHN C | First ImpressionsSydney is awesome!
Joanna AKeep doing what you’re doing
JAMES TGreat place. I would definitely recommend you and the staff is very nice. Thank you very much.
gary e | Overall ExperienceJamie and Sydney were VERY nice to do business with. They were both friendly and efficient in helping us arrange for a storage unit that will meet our needs. The facility is quite clean .... both inside the unit as well as the outside of the property. We have used other storage facilities in the past and we feel that this is one of the best we have ever done business with. We have already recommended U-Haul at 29008 US Hwy 27 in Leesburg to a neighbor.
JOHN P | First ImpressionsOverall very easy to rent my storage unit and be in there quickly. I was able to do it after hours and get it ready for the next day.
Anthony A | Online Move InGreat location. Lady working the desk was awesome! Would use this location again.
Mark aCouldn't ask for a better staff, helpful friendly and knowledgeable 10 Stars all day long
George WThe staff at the store are great and the lady, Tammy, who helped me on the phone was excellent, but the app didn't work; so, it took nearly an hour and an half to get the truck. The self pickup process did not go well because the cell service at this location isn't reliable. As result, I had to call U-Haul and Tammy "walked" me through the check in manually, which is a long process. I lost over an hour of time that day.
Cecelia WBe more accommodating and reasonable when a client needs help. Put yourself in their shoes . My husband had to wait in his disabled truck for 6 hours for help from a tow truck. There was absolutely no empathy shown by the manager. She could only find issues with parking and return time when the location had almost no business. She said that there was only one van when there were obviously 2 parked there.
Sarah TGreat experience.
George AThe order was not processed correctly, and that the truck and trailer were not where it was requested and no one called to tell me otherwise until I had to figure it out for myself. And I don’t care for the phone service not answering at the facility when you call the facility but yet you get put on a national number And will be with you whenever we get around to it
MILTON W | First ImpressionsI have rented from this location several times and have recommended it to two family members and also a friend who have used the trucks. We used the storage there for my parents.. The office staff there are very helpful.
Rick GNop issues
Greg CStop with stupid policy that only serves to piss people off. Employee was great. Policy is ignorant as the people who came up with it.
Daniel LIt is all good
HENRY O | Overall ExperienceI rented for over Ten years and never offered any special offers for being a faithful tenant. The young Ladies that served me for the last few years were Extremely helpful and kind and represent Uhaul in Excellent.
JAMES D | Overall ExperienceThe staff went above and beyond to make the experience seamless and uncomplicated.
Cynthia JSydney was great! The Uhaul website was down for over two hours for our pick up and she still got us on the road in good time.
Jerry HSydney was tremendous. Always cheerful, helpful and professional!
Geoffrey A | Overall ExperienceLady who help me get a storage was amazing and helpful. Also beautiful lady ! Appreciate all the help. March 16,2024 8:30 am
MATTHEW H | First ImpressionsTruck needs brakes
Paul FAll good
gary eVery polite and clean
gary e | Online Move InNothing. The girl was very good and she did all the paperwork and hooked up the trailer to my car.
julia tThe Truck was in good condition, the reservation process went smooth and the pickup and return were easy thanks to a knowledgeable and friendly employee at the store location.
David RDont change a thing . Your people were an absolute joy to work with .
Nathan SExcellent staff.
ILENE L | Overall ExperienceExcellent!!!!
Donald H | First ImpressionsStaff was amazing - great experience.
Kent BEasy and convenient
Howard BEveryone was great ! knowledgeable and very helpful
john hJamie and the rest of the staff were a pleasure to work with. I had some trouble with my unit and they worked it out for me and my family. I’ll never forget how good they treated us.
Ricky M | Overall ExperienceGreat location
Michael PGreat experience. The staff were super friendly and always ready to help out. Would recommend this place to anybody that asked. Period. Very helpful staff. Communication with the staff and me was excellent. Thanks again for all your help.
thomas Q | Overall ExperienceThe staff was very professional, helpful and ensured all safety checks were performed. I was greeted by a friendly smile and she made polite normal small talk. There are a few things that stood out to me that were exceptional about this location: The bathroom, although accessible from outside the building was air conditioned, clean, and had quality toilet paper. It had the small touches that make a bathroom welcoming like nice hand soap. We all have to go at times, and being able to use a clean, comfortable bathroom really is one of those that says a lot about an establishment. The staff was friendly and helpful, and really seemed to appreciate the management at the location. These are the kind of places that have the best employees.
Jeremy CStaff extremely friendly and attentive
Geoff AStaff was pleasant and professional..
Stuart M | Overall ExperienceThe staff was very helpful!!!! Thank you!!!!
michael aVery Friendly, and willing to help you.
SHARON M | First ImpressionsSelf checkout was very difficult. Even though U-Haul is a nation wide company, I could not checkout because I was from out of state They insisted on additional in state references although when they called these in state references, they didn’t answer their phone (all retired people were sleeping at 8 am). I gave 5 separate references before someone answered and they didn’t know why U-Haul was calling This could have been requested when I booked the truck instead of the morning I was picking it up. Very poor customer service
TIMOTHY PParking area was a little small. A few spots were blocked by equipment/rental trailers.
John fAlways amazing customer service. Very fast check in and out. Never any problems
Michael GHonestly, this is THE best service I’ve ever had @ a U-Haul Store. Keep up the good work & the spirit of service you demonstrate
Pamela HThe woman who worked there was so friendly and helpful!!!
Doug H | First ImpressionsSydney is extremely pleasant and helpful!
Geoff AThe lady that helped me was very friendly and helpful Great location and I'll definitely return if I need a truck again in the future
Heather FEverything was taken care, and the workers were very helpful
LILIA M | Overall ExperienceVery easy and would definitely recommend
Charles HI have rented from this location before and I used this location again because of the staff. Sydney is amazing to work with. She answered all of our questions and worked with us to get the right equipment needed for this move. Jamie is also outstanding and fantastic to work with and she even remembered me from our last rental which was almost 3 years ago. Both of these ladies are always extremely helpful and also happy to help you. Their customer service is the best!
Sheralee DNothing, the ladies running this location are top notch, you need more like them at you other locations, multiple times using this location, would go out of the way to go there.
Cindy SThe staff is outstanding, I highly recommend this location.
Tom BGreat staff and vehichles. Fast, efficient check in and out.
John SGreat customer service. The manager was very accommodating, friendly and knowledgeable. We will definitely use this u-Haul facility in Leesburg again.
Elizabeth MProfessional and efficient, customer service is awesome 😎👍🏽!!!.
Yvette BNice job
Jerry DEverything was great
Dennis MJamie and her staff are the best. Very helpful and friendly.
Gary C | Overall ExperienceBest staff anywhere and delivers wonderful service.
George MThis is the friendliest location. So helpful and kind. Jaime was great on Thursday and Shannon was great today. Thank you so much!
nancy wThe staff was very helpful and friendly. They went out of their way to make to make sure i didn't have any problems. I would be sure to use U-Haul if I needed to store anything or rent a truck again.I will surely tell my friends about my experience.
James A | Overall ExperienceNothing
James HJamie was very helpful. It started with a huge smile when we arrived. After the greeting she helped us with the trailer, even hand moving it to give us a better angle to hook it up. Thank you Jamie
Mark DCheck in and check out was easy. Cydney (spelling?) was very helpful
althea l | Overall ExperienceThe lady was so nice she helped me out a lot I would definitely go back there
TAMARA VGreat place and location can’t think of anything to change
donald lPleasant, and professional
tony cThe Truck had horrible vibration between 30 and 50 Miles/ hour. Needs to be resolved
Ronny VNothing very accommodating
CARL RThe lady who waited on me was very nice and professional!!
tony cgirl who checked me out was excellent .
jeremiah hU-Haul helped me accomplish an emergency move of a bed for a friend in a health care facility so that Hospice could appropriate equipment for this friend and patient. Thank you UHaul!!!🙏😊
Darcel TThe staff were helpful and answered all questions. The store was clean and well organized.
Theresa DCustomer agent was very competent
Michael KOn site mgr. was quite helpful, and very pleasant.
Israel l | Overall ExperienceFacility was excellent for the price and no issues at all. Staff was always available and very friendly. I will recommend this facility to anyone.
Chris D | Overall ExperienceThank You U-Haul for everything!
Bryan C | Overall ExperienceWill pass it to my family and friend
Sheila E | First ImpressionsGirl at the front desk was always professional and polite and helpful. Facility was well managed. Great experience.
Patrick B | Overall ExperienceJamie and staff are awesome.
scott s | Overall ExperienceSuper friendly,well trained and incredibly professional lady at front desk.Great service!
Chris G | First ImpressionsVery courteous good job
Damon W | First ImpressionsThe storage was clean , easy access, and staff was awesome in every way.
stephan b | Overall ExperienceSydney was most helpful very accommodating, very professional. I never fill out these questionnaires but sydney deserves a Raise she's the best
Randy C | First ImpressionsThe U-haul office staff was excellent
Bernard M | Overall ExperienceThe young lady who helped us was excellent. She couldn't have been more more helpful. Very Knowledgeable. She had a straight answer for everything I asked her. My hat's off to her!!!!!!!!
James A | First ImpressionsThe employees at this storage facility were attentive, friendly and communicative, great job.. I would recommend this facility to everyone who needs a storage solution..
DAVID K | Overall ExperienceHad my unit for many years, and always knew that it was safe and secure. Thank you for 9 wonderful years
MARGARET B | Overall ExperienceMy experience was great and the staff she was very friendly and helpful and nice
Yolanda K | First ImpressionsA nice and convenient storage facility. It was clean and comfortable and had a pleasant aroma. There were burned out lights in the hallway near my storage unit that made it difficult to see. I needed to bring my own lights. The bulbs were replaced. I did have a water leak and that was beeping addressed. I will use this facility again in the future. The staff was excellent!
JAMES T | Overall Experienceall good
Patrick B | Online Move InGentleman was friendly and efficient.
Eric M | First ImpressionsI was so happy with the friendly and always helpful staff. When I took my belongings out of storage I was so pleased that they were completely bug free!! In Florida that is proof how maintained!! Excellent facility to store your items! Would definitely use them again!
Edwina H | Overall ExperienceVery nice person, Cindy , I think,, very efficient.
DAVID K | First ImpressionsVery convenient for me. Very clean also!!
Paul B | Overall ExperienceSydney was great!!!
LLOYD R | Overall ExperienceBoth employees were very pleasant and very helpful
Jazv R | Overall ExperienceThere was one staff member who was ALWAYS RUDE AND DISRESPECTFUL!!!!
JOYCE M | Overall ExperienceClerk was very helpful.
Eddie W | First ImpressionsEnjoy working with Sidney?. She knows her stuff and works hard. She's awesome.
Rafael V | First ImpressionsSidney is awesome!! Always personable, busy and very attentive!! She needs help cleaning and maintaining this facility!! A/C wasn’t working last couple days and lots of dead bugs. Floor hadn’t been mopped since we moved in. From what we understand, they haven’t been able to find extra help. Guess ya gotta raise the pay!! Thx!
bradley j | Overall ExperienceThe Conditioned indoor storage unit was just what we needed. Everything was clean, safe and accessible. thank you
Anthony C | Overall ExperienceJamie and her crew are excellent! Always helpful and cheerful. Easy to rent either trucks/trailers or storage spaces. They went out of their way to find me what I needed. Thanks Jamie!
JOEL W | Overall ExperienceWonderful being able to deal with people that really care. A+++
RICHARD S | Overall ExperienceWhen mixing belongings and boxes in and out it would be helpful to be able to prop the door open. Difficult to set things down, open the door and lift from the floor for a non spring chicken. But things are clean and great and don’t smell!
janice a | Overall ExperienceVery helpful and friendly staff
tamra r | First ImpressionsI'm totally satisfy. 😊
Freddy V | First ImpressionsVery Friendly, Professional and Customer Care Service Focused employees.
William P | First ImpressionsIt went smashingly.
Susan c | First ImpressionsManager Jamie and Assistant Manager Sydney both are very professional and went beyond our expectations. We will make sure that those in their area looking for a U-Haul will know how well they treat and help their customers. Very pleased,
Elizabeth W | Overall ExperienceSydney (in the office) was amazing! Extremely efficient and did everything possible to make our move seamless.
SUSANNE P | Overall ExperienceThis was definitely the best experience renting a truck, that I've ever had. This location has the best staff. They listen and provide the services that I needed. Would definitely recommend ( 5 stars! )
JOEL W | First ImpressionsAwesome staff with Sydney and Jamie! Very helpful
Kaye C | Overall ExperienceThe unit I rented had trash left from the previous occupants
Terry L | First ImpressionsJamie and Sydney are always friendly, kind, and welcoming. They are the reason I keep back to this store. I pass 2 other Uhaul vendors to see the girls! Wish every company had these two. They are truly an asset to your company.
Alma G | Overall ExperienceJamie is very helpful. Bought boxes twice in the last week and she made sure more were available. Thank you!
Barbara m | First ImpressionsVery convenient and the staff was always extremely friendly and helpful. Would rent again from here if I needed to.
Patrick H | Overall ExperienceA little expensive for a 5x10. The staff are very nice. I would rent again from them.
Harry H | Overall ExperienceMissing a few things out of my storage 1 tote filled with dove bodywash gone! I box with all my baking and cooking utensils gone!
Darlene B | Overall ExperienceThe office help was amazing! We would definitely recommend this storage facility.
Phillp J | Overall ExperienceJamie and Sydney are absolutely the best people. They truly care about people; they both go up and beyond to help people. This is the only Uhaul location that I will ever use. They deserve a raise!! Praises to them both. AG
alma g | Overall ExperienceJamie and Sydney are always amazing and kind. This is why I keep coming back to the same office for all my needs. The best team in the business!
alma g | First ImpressionsGood business. I would definitely use again and recommend to others.
BILL F | Overall ExperienceSydney is AMAZING!!!! Thank you!
Ledah P | Overall ExperienceVery helpful staff and management. My locker was very clean. No
Gregory A | Overall ExperienceThe place is awesome. The young lady that helped me out every time I was there was amazing definitely will continue to come back to you guys.
REINALDO A | Overall ExperienceJaime went out of her way to help get the items needed for my stay. Wonderful place.
Deborah F | Overall ExperienceCan someone please give me a call to make sure everything is closed on your end and what the final bill was?
ANNAMARIA O | Overall ExperienceThe Staff was Awesome, Thank you for all your help. Moving my 70yr old mother was not easy, but you guys made it better, thank you. Shannon Vance
shannon v | Overall ExperienceExcellent customer service - friendly, efficient and accommodating to my requirements. Wonderful experience. Thank you.
roy o | First ImpressionsStaff was very nice and understanding , she helped me out so much i can’t thank her enough , its kind of like she put herself in my shoes and I didn’t feel alone with the circumstances im going through! She’s amazing
JACOREY B | First ImpressionsWe were there to move and close out our storage unit on Thursday January 26, 2023 @215pm. Forgot our key and the girl working the counter was so pleasant and helpful. Both when I rented the unit and moving out of the unit. We were from Wisconsin here in FL to move my fathers things and what helpful, welcoming, courteous individual. Forgot her name. But Thank you, Thank you!
Gail M | Overall ExperiencePLEASE STOP SENDING me notices to review your facility. I emailed a “review” yesterday in reply to an email request for review. Thing is it DOES NOT PERTAIN TO ME in any way. I never went to your facility. I don’t truly know where you are located. I never used your facility so therefore the FREE room allowed me I never saw. Since I was never there, I cannot be considered a “Move Out”. I cannot possibly review or rate you. Wow! I tried to submit just my comments & your system demanded I answer all the questions even though none is applicable. So I had no choice but to answer NO to all. Sorry but the system gave me no choice.
KATHY B | Overall ExperienceThe Lady went over and beyond service
shannon v | First ImpressionsThe unit we rented was at the end of the lighting hallway so wasn’t well lit. There were dead roaches in the hallway & in the unit and I swept the unit out myself as it hadn’t been done from the previous move out. I was concerned because of the pest box for vermin (rats & mice in the unit itself) so we chose to end the contract early. There were signs of moisture along the outer wall. I’ll wait for the new facility to be built and probably rent as it’s closer to our home. The staff was pleasant and courteous.
Regina B | Overall ExperienceThe staff was absolutely UNFRIENDLY and made me feel unwelcome. Even on attempts to become courteous by informing that I was from out of State. She was un helpful and unprofessional in her approach. Absolutely NOT the first impression you want for your facility. I felt if there was another storage facility available I would have absolutely gone there. And, I am looking for another because of this experience!
Peter M | First ImpressionsVery nice young lady behind the counter.
Harry H | First ImpressionsVery helpful and had what I need
Gregory A | First ImpressionsThe whole staff was very helpful. And friendly I jus t love them. I enjoyed my experience. And wil be back
tanja j | Overall ExperienceEveryone at our U-Haul center is awesome! They are always helpful and patient. Definitely has a family business vibe, which is awesome. Jamie does an awesome job with the management of the facility. It's never really goodbye, just see you again soon 🙂
Arif W | Overall ExperienceThey were very friendly and helpful, and when I needed something they had it for me. It was a great experience. Very clean and easy to get in and out of my unit.
Regina B | Overall ExperienceRates are competitive, location is convenient and Jamie is the BEST!!
cecelia w | First ImpressionsJamie, was highly professional and knew her job. Every question was answered and her customer service skill sets were very much present. Very satisfied with the move in experience.
David V | First ImpressionsEasy check in process and manager was very helpful.
Chris D | First ImpressionsCustomer Service was very helpful and caring.
larry a | Overall ExperienceThank you, excellent A++++ staff, Ernie Hodgdon
ERNIE H | Overall ExperienceFrom start to finish everything was great. Staff was friendly and professional. Facility was kept very orderly. I would definitely recommend.
ann g | Overall ExperienceJamie was very helpful and understood our needs. The whole process was very simple and easy. Love the month to month without any contracts.
larry a | First ImpressionsWonderful experience! The only dislike s that you have to get out of your vehicle to use the pin pad to open and shut the gate.
Becky M | Overall ExperienceJamie Foster, the manager on site, was amazing and accommodating our rather inconvenient move. She took care of us and went above and beyond. Many thanks to her for the quick move in.
Andrea D | First ImpressionsExtremely professional staff!
Fred C | Overall ExperienceAwesome Experience
franklin l | Overall ExperienceSidney was very friendly and helpful
Knut H | First ImpressionsThe staff was always friendly and willing to assist. Storage cost is one reason I had to leave. I couldnt afford to keep renting at today's pricing. None the less great service.
RAFAEL V | Overall ExperienceBest uhaul I’ve been to. From the customer service down to the cleanliness. I would definitely recommend
shovonda/summer b | Overall ExperienceI believe my rent is paid until Sept 4th. My move out date will be Aug 31,2022. I will be using the storeroom for some special items until the end of the month. Thanks for your courteous service over the past 4 years.
LARRY S | Overall ExperienceA-1 Staff. Friendliest in Florida!
darin a | First ImpressionsJamie and the entire staff always was friendly and helpful towards any questions I had. They always printed a hard copy of my monthly receipt which I very much appreciated.. Thank you all for a great storage experience.. I will miss you all but will stop by from time to time to say hi..! Thanks again Wild Bill
BILL D | Overall ExperienceJamie is awesome.
Shaun B | Overall ExperienceVery nice experience and very friendly employees… would rent again in the future and recommend to friends.
Jesse A | Overall ExperienceThank you
Carla B | First ImpressionsI like the staff very friendly thank you so much for the help
Gilberto a | First ImpressionsThe girls in the office is great
Janice W | Overall ExperienceGreat attitude
jeff B | First ImpressionsThe prices kept increasing after being a customer for several years that is why I closed it. Maybe increase Dee's for new customers and keep it the same price for existing customers.
Tina M | Overall ExperienceSydney was very professional , curtious and friendly.
LARISSA Z | Overall Experiencestaff was kind and professional
GARRETT K | Overall Experienceit was so easy and fast to acquire a storage shed with U-Haul storage. The young lady that I had the pleasure of meeting in the office was awesome, I had explained to her I had to go to my second job and I had filled out everything on line and I was in and out of the office so quickly. She is amazing. I am new to doing business with this company but so far I am more than pleased.
Edwina H | First ImpressionsStaff was extremely helpful. Very great customer service. Should give them a raise.
Andrew S | First ImpressionsThank you
ann p | Overall ExperienceWe keep coming back to this facility for all our of storage and truck rental needs. Jamie is awesome and always so helpful! Thank you! A&W
Arif W | First ImpressionsJamie and her co worker are the best.
BARBARA M | Overall ExperienceOutstanding customer service. Jaime was wonderful to work with. She is an outstanding employee and very customer oriented l!!
sarah m | Overall ExperienceJamie is your best employee
RAY G | Overall ExperienceWTG!
shawn o | First ImpressionsI just really am surprised you all haven't returned part of my money the unite was only used for not even a week
reid b | Overall ExperienceMs sydney Murphy made my experience so peaceful she was phenomenal helpful courteous very respectful just amazing love love loved her customer service she was a wonderful greeter and just pure professional.
BARBARA M | First ImpressionsThe worker was very nice and pleasant to work with.
cherryl b | Overall ExperienceShould be able to get to my things 24 hours seven days a week 365 days a year
reid b | First ImpressionsThank you for everything Jamie! You guys are great!
MICHELLE V | Overall ExperienceJamie and her staff go above and beyond to help their customers. They are courteous and kind and the facility is so clean and easy to access.
James E | First ImpressionsI found so many cockroaches when I emptied my unit
Kyle S | Overall Experienceany communications, i have ever had with whom ever was working, have always been fantastic. polite, helpful, awesomely awesome great staff i have bin renting 2 units for yrs, for my family n me and never have i ever encountered an employee that was not perfect, the place is clean, just great...thnk you all
EVELYN D | Overall ExperienceThank you for having this option available to me when I needed it after my husband passed away.
Patricia W | Overall ExperienceSo accommodating on the ball personnel.
karen c | First ImpressionsEverything great except for evidence of rat droppings on boxes stored inside locker. Boxes not chewed or damaged. Just evidence of some critters invading the locker during the 9 months goods were stored.
Roger Y | Overall ExperienceThe staff at this location is amazing. I had to rent Uhaul moving vehicles/trailers four or five times, and every time it was a pleasure to work with them. I will certainly return to this team if ever the need arises.
Carolyn B | Overall ExperienceThree checks were not cashed for August, September and October. Since August we have tried, tried, tried to get UHaul to cash checks. The manager stated they were sent to proper dept. We phoned, talked to various people. Last call went to number given us by mgr. Customer Service again who could not help and referred us back to mgr. Clerk at mgr.'s office phoned us on Nov.3rd ( we are moving so unit closed per end of October and told us checks must have been lost in mail and it had been taken care of...add the amount back into our acc't. On the 4th we checked our acc't. and magically August and September had been deducted from our account, as of this morning October had not been cashed. This has caused out acc't to be totally out of sync and right in the middle of a big move it is imperative that we keep our acc't correct. Jamie and all have been very nice and helpful...we had that unit for about four years with no problems until August, Sept. and October..never late. How can I rate this? U Haul locally, very good. U Haul accounting practices needs some work. Checks "lost in mail" suddenly being cashed as we are moving and no longer renting the unit has caused us bookkeeping difficulty at a time qgen stress is at a high level. Moving! Since uou insist I answer all questions...I am rating accounting, I am not rating Jamie Foster. She has been exemplary.
barbara r | Overall ExperienceStaff was friendly and informative. Easy access and exit. Well managed and clean facility. Very good experience and reasonable prices.
glen r | First ImpressionsMy storage shed was completely emptied the first month notice was left at facility was vacated emptied and cleaned yeah I have got repeated notices that my belongings were being auctioned although I left no belongings and bills even though I’ve notified them repeatedly that my unit was empty I’m not vacated the first month ridiculous
Ronda B | Overall ExperienceI was with that facility about 17 years. It was always clean and well kept. The amazing part, I paid close to the same price for 17 years. Thanks
EARL H | Overall ExperienceI was extremely happy with my storage experience. Very clean and the staff wonderful!!
sylvia m | Overall ExperienceOn Sept 9 had injured my back trying to lift the door of my unit. I sprained my back and have been under medical are ever since. Josie has been extremely helpful each time I have used the unit. She is pleasant and helpful every time I have returned to U Haul
LOIS S | First ImpressionsJamie went out of her way to make the entire 15mo experience wonderful. Would recommend to anyone and everyone. *****5 Stars all the way.***** Only recommendation would be not to have your phones roll to U-Haul Corporate as they take forever to answer and know nothing of the actual facility.
JASON S | Overall ExperienceHigh weeds left to grow around my storage area for my camper in the back of the facility.
John F | Overall ExperienceStaff was very kind and patience with me. I would not hesitate to use services again if I need it in the future.
Cynthia g | Overall ExperienceTienen un buen servicio y un personal excelente.
daniel z | First ImpressionsJamie and office personnel really appreciated!
Glenda L | Overall ExperienceA special shout-out to Christy (sp?). I hope I spelled her name correctly. She was very helpful. I rented my unit and shared it with another person. Eventually, I finished and left it to my rent-mate. Christy made the rental transfer quick and easy.
RICHARD J | Overall ExperienceStaff was always pleasant. There was a time when I got there just when the receptionist was about to leave for the day. Since I'm somewhat of a paranoid by myself. I asked he she would stay y. She stayed 30min off the clock. Till I left. That I appreciated.
diana c | Overall ExperienceMy only issue was when we cancelled one unit mid month and there was no partial refund AND it was rented immediately. We did ge t a little payment towards the second unit. Staff were VERY FRIENDLY and helpful.
sheri C | Overall ExperienceWent out of there needs to accommodate our needs
SUSANE U | First ImpressionsJamie, the girl in charge at the Leesburg Florida location was super efficient, friendly and on the ball. I would absolutely use that particular location again. Cindy
cindy s | Overall ExperienceSo far so good. The girls at the facility were delightful and very easy to work with. I would recommend this place to any friend or family member.
ender m | First ImpressionsI believe the girl who helped us in leesburg Florida was called Jamie. She was efficient , on the ball and very nice. Give her a raise!!!
cindy s | First ImpressionsLocal office would hardly ever answer their phone therefore causing me to be on hold forever on the corporate connection
Dean B | Overall ExperienceThe 10 x 10 storage unit assigned to us had not been cleaned up from the prior customer. Very dirty floor and walIs. I had to immediately go to the office for assistance. The uhaul office personnel immediately went back to the rental storage unit with me and swept it. I will clean it better when i can revisit with my shop vac.
Jerry H | First ImpressionsThe only thing was the last few times I went to the storage there were live roaches not in my unit but the building containing my unit. But the overall experience was great.
Caysi L | Overall ExperienceI was very pleased with the staff. They were helpful with everything I needed and question I asked. The facility was very nice and secure. Thank you so much. You made my moving transition easy.
Tracy S | Overall ExperienceVery friendly and helpful! Friendliest storage facility I have ever used
Megan C | First ImpressionsReserved the 12th and moved in on the 19th. Staff was very helpful and courteous
Richard C | First ImpressionsStaff was very helpful, courteous, and knowledgeable. The process of renting and returning a truck was very easy, as well as using a storage room. Wonderful experience and the price was very affordable. Definitely recommend using UHaul.
Lee T | Overall ExperienceYou can’t ask for a more friendlier and awesome staff like those at this facility. Storage is expensive but other then that a great place to rent. Mark
mark M | Overall ExperienceJamie was amazing and helpful! Made my experience a pleasant one and I will definitely be returning to Uhaul for my storage needs.
Noah R | First ImpressionsStaff was friendly, knowledgeable and efficient. Excellent customer service skills!
Lee T | First ImpressionsGreat staff!!
Stan N | Overall ExperienceAll staff members were extremely attentive, helpful and provided excellent customer service - especially Casey.
LINDA K | Overall ExperienceThe Young lady at checkin was extremely helpful and fast. Knew her job and it showed.
Anthony C | First ImpressionsJamie and her staff are wonderful! Always helpful friendly and very accommodating. I would definitely recommend this facility to anyone that needs storage!
James E | Overall ExperienceVery professional, polite and helpful!! Outstanding Customer Service!!! Very pleasant experience!!!
sarah m | First ImpressionsOver a period of several years , I have required units of different sizes. The office staff was very helpful in my smooth transition from unit to unit. I am no longer in need of extra storage but should I require a unit, I would not hesitate to return.
William W | Overall ExperienceWe dropped one Unit (no longer needed) but still maintaining another unit . Always have found U-Haul Storage well-maintained and safe and the staff is always professional and helpful. Extremely pleased !!!!!!
HAL M | Overall ExperienceManager at front desk was amazing at proving information and help. Also very friendly and personable
miguel m | First ImpressionsThe manager was very helpful and she was customer service oriented. A very pleasant experience..
LEO H | First ImpressionsI’m very happy with the service, staff super friendly and helpful. Definitely if I need in the future another truck or storage it will be again with Uhaul.
ANTONIO P | First ImpressionsTerrible services
ARMANDO A | Overall ExperienceJamie was always helpful and professional ! Will recommend to others . Thank you.
larry M | Overall ExperienceThe staff was friendly and the location well kept. I would have liked an option to rent an open space for a week instead of the whole month. I ended up paying for three weeks that I didn't use.
David D | Overall ExperienceThis Uhaul and staff helped us numerous times over the years. Always kind and courteous. Easy to reach, always go out of their way to be helpful. Our shop needs meant we had to build a big shop on property in the end but uhaul helped us through a big part of our business growth. I'm sure we'll be by again before long. Great Place 👌
Arif W | Overall ExperienceFirstly I was given a reservation for a unit, when I arrived to claim it the unit was given away. Needless to say I was frustrated.
NORBERT J | First ImpressionsSuper
James M | Overall ExperienceI only have one suggestion. The 6 x 12 trailer I used did not have an easy way to disconnect from my SUV, I broke down 2x on my way back and had to use a floor jack to disconnect so my SUV could be towed. Years ago I had a trailer that had a crank handle that you could disconnect and connect easier. Everything else was great.
ALBERT R | First ImpressionsStaff was always friendly and helpful.
Mary O | Overall ExperienceGreat service .
Paul V | First ImpressionsAll U-haul people have been great. Polite and very helpful. Website can be a handful somtimes but I've muddled through it.The section for hiring moving labor did not work out,would use u-haul again but now I know it's much easier making my own arrangements for two men to help with heavy furniture.
David P | First ImpressionsAbove and beyond! During the past 2 weeks, I rented 3 cargo trailers and a storage unit. The staff has been great in all parts going above and beyond. We had a few interactions because the place I was moving into was a mess, flooded house, and infested with the tiny roaches who sometimes play dead! After moving from that awful place, I rented the storage unit, and inform them about it. They helped me out with a roach killer bomb. Then we moved to a new place again, and everything well well. I'm definitely using them again for my upcoming needs. Thank you so much. Keep up the good work!
Jose M | Overall ExperienceJamie is very accommodating and helpful
Howard S | First ImpressionsThe staff was amazing at uhaul in leesburg would recommend them to everyone the only thing I would like to see a better job of is answering the phone you can never get no one on the phone other than that they get a 5 star with me
Al S | Overall ExperienceJeni and the entire staff were very helpful and accomodating. I highly recommend using them for your storage needs. Thanks Jeni!
THOMAS H | Overall Experienceplace looks great, service was excellent, great customer service
Richard W | First ImpressionsExcellent service! Extremely helpful personnel.
James H | Overall ExperienceEverything was great & all staff very helpfull
JOHN H | Overall ExperienceJamie has been awesome and more than understanding. She really cares
Denatae L | Overall ExperienceA very professional team that offered solutions to all the issues for me
Eddie M | First ImpressionsJamie and her team were professional, courteous, and very knowledgeable as always. Jamie is pretty sharp she has a good head on her shoulders and has incredible potential. You go girl!
Billy A | Overall ExperienceI'm still killing spiders and roaches that was in my furniture and mice!!
Stefan B | Overall ExperienceCindy and Jamie was great
Ninna I | First ImpressionsThe staff was very friendly and helpful. Will definitely use for all future storage needs in Leesburg
lesley k | Overall ExperienceJamie's the Best!
Dan J | Overall ExperienceJamie was always pleasant and helpful.
pam t | Overall ExperienceI rented a 15' truck in Kansas, drove across the nation to Florida and rented a storage unit in Leesburg. My entire experience was EXCELLENT. The employees at both ends were over the top helpful and made my experience very easy! Great job UHaul!!!
Trina R | Overall ExperienceJaimie, is so knowledgeable, helpful, kind, and a con cement professional. U-Haul is lucky to have her. The facilities are incredibly clean! I am very grateful for the first month free on the storage unit. Thank you Billy
Billy A | First ImpressionsVery nice experience the staff was very friendly and helpful. Very smooth process.
Rick w | First ImpressionsJamie was super helpful throughout the process. Thank you for making my move from Massachusetts easy!
Casey B | First ImpressionsJamie was awesome! So incredibly helpful!!
Trina R | First ImpressionsThank you.
Mary A | Overall ExperienceThe young lady who helped us when we got the truck was extremely kind courteous helpful and very comforting. I would recommend service at U-Haul weatherby a truck or unit all of my friends. Thank you for all your help
gail f | First Impressionsgood service
larry M | First ImpressionsThe staff were always pleasant and helpful. I had 2 storage units for over a year and then 1 for another year plus. I have recommended this facility to neighbors and would definitely contact them again if I need a storage unit.
Pamela W | Overall ExperienceJamie was amazing as always anyone who gives her or her facility a bad rating are out of their minds 😁😁😁
Ka'Tia B | Overall ExperienceRental trucks, trailers parked in isle making access to storage units difficult. Returned equipment parked near entrance for cleaning cause the area to be congested.
Ronald L | Overall ExperienceJamie Foster was very friendly and professional. Excellent service!
Bill C | First ImpressionsJamie was amazing, patient and very helpful. Wish I could have gave her a hug
lisa c | First ImpressionsDrove 4 hours From Fort Myers, to retrieve my belonging-from the storage with two cars with 7 people in total to help, all exhausted from the long drive, the person in charge at the moment quite unpleasant not the service I have always received from This company, the bathroom was closed, asked and she said they are closed! Plain answer! It was raining had reserved a dolly she did not have it ready, so it was a back and forth from the storage unit to the office. Same treatment, bothered with attitude, taking all her time with out any kind of consideration, that we were tried, wet, and in need to use a bathroom, Horrible experience
JENNY J | Overall ExperienceThis is the worst location I have used. The staff is extremely rude and condescending. The office always has a paper hanging on the door saying they will be back shortly. They don't answer the phone. Overall horrible customer service. If you rent a storage unit your stuff will have rat or mouse droppings on them. I would recommend Lakeside Storage which is less than one mile north on US HWY 27!!
Albert D | Overall ExperienceI would use U-Haul again
JOHN C | Overall ExperienceJamie was easy to work with. She is the ultimate professional and an outstanding ambassador for U-haul.
George M | Overall ExperienceI have always purchased my items boxes, covers, tapes and used the trucks to move me all the time I need them, always friendly staff willing to help me carry boxes to my car. I a very happy customer
JENNY J | First ImpressionsNo comments
Yahaira I | Overall ExperienceVery good service highly recommend
Jean k | Overall ExperienceMy son has been in college in Leesburg for 3 years now. The staff have always been wonderful and helpful.
Sandra R | Overall ExperienceJamie is very helpful and cheerful. She assist us promptly.
Carolina Q | Overall ExperienceJamie did a great job!
John F | First ImpressionsVery pleased with using this facility. Well maintained.
Robert T | Overall ExperienceJamie very polite and professional
Jean k | First ImpressionsJamie did a great job explaining our options and finding the right unit for us. A number of customers came & went while we were there, and she handled all very professionally.
walt c | First ImpressionsFriendly people. Unit ready for us. Accommodated special requests.
Jennifer N | First ImpressionsThank You to the staff and a well run business .
Ben L | Overall ExperienceAs easy as it can get.
roger b | First ImpressionsVery helpful and professional staff.
dan s | Overall ExperienceVery friendly and most helpful every time we have been there.
MARK A | Overall ExperienceGreat customer service experience.
David K | First ImpressionsWe were billed and fine added after we rented frig. mover on 29th and moved our stuff out of unit. I called and gal straightened it out.
don s | Overall ExperienceShould have an outlet somewhere so you could vacuum the unit.
Harry N | Overall ExperienceOnly negative was so many trailers and vehicles around probably due to all the snowbirds arrivals. It was a little tricky navigating to our unit. But we are completely satisfied.
Mary A | First ImpressionsPrices kept raising and frequently the gate were open for days.
Robin H | Overall ExperienceOne thing you charge to much, then after a month of renting you started raising my rent by 20.00 that's crazy. I'll will find somewhere else to store my stuff in the future. Bait & Switch ??????
Mark V | Overall ExperienceThanks
elliott h | Overall Experiencefully satisfied very satisfied
RAYMONDE K | Overall ExperienceWell kept. Very helpful service
Carol G | Overall ExperienceJamie was very helpful and processed my rental quickly.
carol b | First ImpressionsWe had the storage unit for 3 years and they were well maintained and such friendly helpful staff.
CORAL D | Overall ExperienceStaff was always helpful and friendly.
joann j | Overall ExperienceNice and clean and the staff is very friendly.
Sal C | Overall ExperienceVery disorganized, storage units very close to each other, difficult to navigate around buildings. Despite having storage reservation, they didn't know I was coming. Minimal area to return truck.
Linda K | First ImpressionsThis is the third time we have needed their services. Every time, EXCELLENT!
don s | First ImpressionsManager Jamie Professional, friendly, and quick to answer all my questions. Thank You!
elliott h | First Impressionsno problems what so ever .
RAYMONDE K | First ImpressionsStaff is very helpful!
Robyn C | First ImpressionsThe staff at this location were always pleasant and helpful. I would definitely use this location for any future needs.
Kristen B | Overall ExperienceVery good experience
sharon D | Overall ExperienceI was a customer at this facility for many years and many changes. It was always clean & staff accommodating.
REGINA F | Overall ExperienceVery well maintained. I liked the area it was in. Very nice people.
Eric Y | Overall ExperienceA smooth transition and a great staff in Jamie and Chris. Jamie was especially helpful to us in getting settled. Be proud of this staff
barbara r | First ImpressionsExcellent
GUY D | Overall ExperienceI found the facility very clean, and the climate controlled section worked very well. And the staff were very helpful, and courteous. If I ever need any of your services, I will definitely return.
Peter C | Overall ExperienceJamie was wonderful in helping us!
sharon c | First Impressionseveryone was wonderfull and helpful all the time .
JOHN H | Overall ExperienceThe young lady was pleasant and very helpful. U-Haul has a great employee there.
Sal C | First ImpressionsFriendly professional staff!! Air condition unit well maintained. Will use if need storage space ever again.
MARGRET E | Overall ExperienceThe process of renting the space was easy and then take too much time. The employee was very polite and professional paint couldn’t of had a better experience
george h | First ImpressionsGreat facility. Personnel were always friendly and helpful.
Liz J | Overall Experiencevery happy with unit and service
Cheryl C | Overall ExperienceDrop off of truck painless. storage unit was ready and clean. Great experience. Thanks
GUY D | First ImpressionsGreat service.
Kimberly D | First ImpressionsThe only thing I had a problem with was with one of the latches. It was bent and difficult to open. I felt I should of had a few dollars taken off the monthly rent.
maryann m | Overall ExperienceVery helpful staff and makes you feel at ease.
Gary C | First ImpressionsWonderful person at the desk
Judith M | First ImpressionsI would recommend this facility to anyone looking to store their belongings. It was very convenient for me and I was very happy with the service I received from the staff there
silvia f | Overall ExperienceMain security gate needs to be reinstalled after being run over by a truck.
JAMES T | Overall ExperienceThe staff was very helpful.
Florence C | Overall ExperienceMain gate is broke and torn down. It has been that way for several weeks. There needs to be a faster process to repair/replace the main gate.
Ryan D | Overall ExperienceSuper friendly staff. Always helpful..
marilyn c | Overall ExperienceGood customer service . Vicky was very informative and pleasant to deal with.
GILDA H | First ImpressionsThe service was wonderful and I’m happy with the storage space assigned to me
Alfonso B | First Impressionsabove expectations - great customer service
Camilla P | First ImpressionsThe staff were very welcoming and friendly.
Florence C | First Impressionsvery nice staff and clean happy i picked your place and thank you
Alice P | Overall ExperienceEverything was good
Cheryl C | Overall Experienceresponding. Was a pleasure to meet, helpful and informative.
Joe S | First ImpressionsVery nice staff.
Robert R | Overall ExperienceThe absolute best experience from any U-Haul, in any state that I’ve dealt with.
Beth M | Overall ExperienceJami, of Leesburg, FL is an outstanding employee, thanks Jami.
Robert R | First ImpressionsVery friendly and great communication skills.
SANDRA E | First ImpressionsNice facilities.
Arthur C | Overall ExperienceUhaul really worked with my situation . Staff was friendly and helpful .
Gabriel R | Overall ExperienceVery friendly and staff with personality.
James M | Overall ExperiencePlease email me a receipt showing that I emptied my unit #60032 on 2/25/19, and I requested to close my account. My experience with both storage & truck rentals has always been excellent. Thank you.
PATRICIA B | Overall ExperienceWhat a great experience! We had a little minor issue and Jamie went above and beyond to take care of it. Very professional and courteous! Will definitely will do my storage business here! Recommend!!!
DENNIS H | First ImpressionsLove the Mgr and Assistant This ladies are professional and also very good at what they do.
karen n | First ImpressionsVery helpful and friendly
von p | First ImpressionsAll went well.
don s | Overall ExperienceVery friendly helpful staff.
Barbara G | Overall ExperienceJust a big Thank You , Jamie was very nice to us and even though the weather was raining all day went and pulled the truck up for us. Thanks Again Ernie and Belinda Gattuso
Erny g | First ImpressionsVery nice
MARVIN C | First ImpressionsStorage options were clearly explained.
Harry N | First ImpressionsHad the unit almost 4 years. Staff always pleasant, billing correct and timely. Jamie Foster made the move out seamless and she was very professional and a real asset to your team there. Thank You
DICK P | Overall ExperienceStorage was broken into and I wasn't told for almost one month and things were stolen. All employees knew but me. They claim they have no footage of them opening it, which is a lie. Need all footage.
Felicia C | Overall ExperienceNo matter who I dealt with they were all so friendly and extremely helpful!
Glenda L | ReservationI will always use U Haul.
Francis T | Overall ExperienceThe staff members were helpful, and friendly.
Florence C | Overall Experiencenone
Melba B | Overall ExperienceRepresentative was very helpful and answered all my questions.
Barbara G | ReservationGreat service thus far
Patricia C | Overall ExperienceRemoved our stuff to close our acct, brought a large amt of cockroaches home with us in the boxes. They were crawling out of a crack in floor. NO refund rec'd on balance, 10 days into month. Ripoff!
Janet H | Overall ExperienceThe staff is welcoming, friendly, and helpful.
Florence C | Overall ExperienceI was told that I would have $109.00 as my price & after I arrived, Jamie charged me $133.00. I spoke with Jennifer & she gave me credits for the trouble but Jamie & Dalton is very unprofessional.
paulette a | ReservationRented space for my trailer. Jamie and Vicki were very helpful in arranging and taking care of the paperwork. Thankyou
James M | ReservationNice clean storage facility - we were tired when we arrived but the lady checking us in was super nice
patricia c | ReservationMy new storage unit number 40013 needs to be free during the first month. When I signed yesterday, I had a reservation for the first month's free, but did not double check that the rent is not charged
Florence C | Reservationvery nice experience. Staff was excellent
Trudy R | Overall ExperienceVery nice people and excellent customer service. Thank you!
mike m | Overall ExperienceI would say that U-Haul needs to change the way that if people are not able to pay their whole bill that they are allowed to make payments so that their units do not go to auction.
THERESA S | Overall ExperienceWe enjoyed it
Tom S | Overall ExperienceMy lock was damaged or drilled out. I ask to view the video's but they could not find anything. I was told by the manager we could use our own locks. Check your computer notes! 2× $85.00 👿
Angela F | Overall ExperienceGreat place to store my stuff. Secure, Well lit, Friendly staff, Clean. Was a patron for 11 years, only left them because I moved out of area.
RICHARD K | Overall Experiencenone
Oscar P | Overall ExperienceThe staff was very friendly and accommodating. Facility had easy access and was very clean
Carol P | Overall Experience0
beverly g | Overall ExperienceWhen I moved our furniture into our new house roaches were moved in with us.
Betty H | Overall ExperienceHave always been friendly and helpful.
ALENE F | ReservationJennifer & staff were excellent! Very helpful! Our spaces was clean and the perfect temporary storage for our household items.
stephanie c | Overall ExperienceNo problems. Great service
rick w | Overall ExperienceI felt welcome and the staff was very helpful and, very friendly. Thank you all.
Ricardo B | ReservationVery helpful and accomondating with my changes
LARRY S | ReservationHave a great day.
Laurie m | Overall ExperienceVery professional and extremely helpful - will use them again on my next move.
DOUGLAS S | ReservationJennifer was very informative and helpful in getting me my storage space ! Having 24 hour access was a plus for me. Great customer service !
KEVIN M | Overall ExperienceStaff very friendly and good service. The parking lot could be better-very small.
Jane B | Overall ExperienceExcellent +. I have only exceptional things to say about this facility. Vicky Adams was unbelievably helpful to me and I thank her so much. If needed I will be back, and will refer others to you.FR
FRANCES. R | Overall ExperienceWe were customers since 2011. Just paring down. Time to give to family.
DENNIS V | Overall Experiencestaff was always very polite
Daniel T | Overall Experiencefriendly staff
Genevra S | Overall ExperienceA 10 all the way.
AUBREY C | Overall ExperienceParking to go in the office is inadequate. Trucks, cars make it difficult if they are parked outside gate.
Linda S | Overall ExperienceWonderful service
Jacie C | Overall ExperienceAll was svery good regarding our storage experience. The place was always clean. The general ourside area as well. And they provide a clean public restroom.
Walt M | Overall Experience