Customer Reviews for U-Haul Storage of Little Elm Aubrey

819 reviews

26778 US Hwy 380 E   Aubrey, TX 76227
(Across from Savannah)

(972) 347-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 347-5562

26778 US Hwy 380 E
Aubrey, TX 76227
(Across from Savannah)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Clean and professional facility. Staff was very friendly and helpful. Excellent location and pricing

OLIVER B. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Every one at this location was very helpful and very Knowledgeable..

Shardae R. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
5.0

Customer did not leave a comment.

Doyle S. 
Rating:
5.0

The managers are great, so nice and helpful. Also in a great friendly mood. It's a joy working with them and you always leave in a good mood. We've been clients here for ten plus months and it's always clean and well taken care of. Would definitely recommend

DESNI T. 
Rating:
5.0

Customer did not leave a comment.

Trokon K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Sonia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Cole o.  |  First Impressions 
Rating:
5.0

Friendly and caring owners, they were very helpful!

Keith S. 
Rating:
5.0

Excellent service, clean facility and convenient access to the building.

Keith S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

DONNELL W. 
Rating:
5.0

Customer did not leave a comment.

shade d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
4.0

Customer did not leave a comment.

BECKI W. 
Rating:
5.0

Excellent experience. The couple went above and beyond to make sure I have everything I need whenever I was at the storage. They came to help even outside their scheduled work time. They made sure I had dolly to move my things. They shared their personal number so I could contact them with any questions or concerns I had. This is the best storage experience I have had. I highly recommend U-Haul of Little Elm, Aubrey. I would definitely use them in the future.

OZO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  Overall Experience 
Rating:
4.0

Well lit up and all the staff were friendly and very helpful to my husband and myself.

renee/robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Mr. Burke was very friendly and helpful. Really enjoyed going to this Uhaul office.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zucchini W.  |  Overall Experience 
Rating:
5.0

No improvement needed in ANY AREA! Wonderful and professional customer service; vehicle was perfect for needs.....clean and ran well.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

CANDY M. 
Rating:
5.0

The service we received through the managers Mr. and Mrs. Burket was exemplary. Friendly and professional. Will definitely return to this store. Customer for life.

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Beau S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH P. 
Rating:
5.0

Nothing service was great!

DEREK D. 
Rating:
5.0

Customer did not leave a comment.

PEGGY JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Jane B.  |  Overall Experience 
Rating:
5.0

Manager/owner was great! Love the customer service and the truck was great. Zero complaints.

HUGO B. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Very friendly and great service!

BRITTNEY H. 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonja S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake W.  |  First Impressions 
Rating:
1.0

The facility does not meet the quality of the u hall storage. The temperature inside is set at 75F, no ramp or place to park the truck when moving in or out. From now on I will not trust the company; I will inspect the hallways before taking a storage. Highly recommend to drive an extra mile if you are looking for quality. Will be moving out my belongings to another U-hall storage next week.

CHRISTINE H.  |  First Impressions 
Rating:
5.0

Convenient to get to. Close to my house.

Vive D.  |  First Impressions 
Rating:
5.0

Will and team went above and beyond to help me with my rental and storage!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I ordered an appliance dolly and didn't find out there wasn't one until the morning of pick-up. I don't blame the location because I booked online, but I wouldn't have ordered it if I didn't need it. VERY DISAPPOINTED IN THAT! The Burkes were great!

MICHAEL R. 
Rating:
5.0

The owners are very sweet and caring! I definitely had a great experience purchasing my storage unit.

Kendra P.  |  First Impressions 
Rating:
5.0

Staff was awesome!!

Johnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rodney e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
4.0

Loved the warm and welcoming demeanor from the workers!

nancy D. 
Rating:
5.0

Great owners / operators

Merrill N.  |  Overall Experience 
Rating:
4.0

The app did not function at all when trying to check in. I know it was not my phone as every other app worked and a speed test showed over 150gb download speed.

ZACHARY ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Alton M. 
Rating:
5.0

Great customer service

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

MELODY W. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Nothing. The people who work there are very helpful.

AMY P. 
Rating:
5.0

By far the best service experience I have ever had at any Uhaul store. The entire interaction was a refreshing reminder of the great way customer service used to be- friendly, genuine, provides accurate information and takes time to explain it all. I'd give 10 stars if it was an option.

MARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWANDA B. 
Rating:
5.0

Customer did not leave a comment.

Autumn W.  |  First Impressions 
Rating:
5.0

I love this place they are very helpful and accommodating for me. I am a Marine Vet and have moved a lot over my 75 years and this location if far the best I have seen

ROBERT F. 
Rating:
5.0

Very kind and helpful. A great example of how great the service was.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

They are always friendly and helpful!

LORRAINE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Nebojsa J.  |  Overall Experience 
Rating:
1.0

My drive to home from this location is max 6 miles one way and drove to NFM which is max 15 miles one way. So there is no reason miles reading should cross 50 that too being too generous. And to my surprise they made me pay for 101 miles. Extremely unhappy with the experience

ANAND K. 
Rating:
4.0

Thank you all for out standing service when we needed you. Thank You, Lonnie Fifer Cathryn Bjork🦋

Lonnie F.  |  Overall Experience 
Rating:
5.0

Clean trucks, great service, fair price.

JASMIN T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

We had an outside unit, therefore evidence of rodent presence in the unit. Nothing was damaged so we didn't have any concerns. This is the reason for the Average rating.

Jeanell and john W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Helpful with putting dolly in vehicle.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
3.0

Service was extremely rude.

CINDY C. 
Rating:
5.0

Customer did not leave a comment.

susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veda D.  |  Overall Experience 
Rating:
5.0

They were great people and help me in every way possible. I will definitely use them again

John F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ARETHA Y. 
Rating:
2.0

Very tight location, hard to park and not clear on what to do.

LEE P. 
Rating:
4.0

The pickup didn't have the trailer hitch on it and we had to come back to get it.

CARL N. 
Rating:
4.0

The owner refunded my months rent because i only used it for one day. Very respectfully.

Debrah P.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

ARKAN Y. 
Rating:
5.0

Nothing. Service was excellent!

Maureen C. 
Rating:
5.0

Mr and Mrs Burke were outstanding and helpful in every way! We greatly appreciate them allowing us to use the storage unit for the short time and will definitely use them again if we ever need a storage facility again! Thank you and God bless!

justin g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Absolutely the best service. Kind, professional, and efficient! I couldn't ask for a better experience, I was in and out! Thank you!

Christopher F.  |  First Impressions 
Rating:
5.0

You have been MORE THAN WONDERFUL! Thank You sincerely from the bottom of my heart. I know where you are and may stop by from time to time. Respectfully, Donna Shafer and Joshua Hammers May God Bless You Both!

Donna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOSHA C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
5.0

Customer did not leave a comment.

ARKAN Y. 
Rating:
5.0

Great

Doyle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

The couple that staffed the facility were great. Friendly, professional and time efficient. They understood my needs and assisted where they could.

John c.  |  Overall Experience 
Rating:
5.0

This storage facility was amazing. It was clean, well-priced and the owners are the sweetest people! I would highly recommend this facility!

Jennifer R.  |  Overall Experience 
Rating:
5.0

Great service.

CASEY R.  |  First Impressions 
Rating:
5.0

I love the little elm/Aubrey location. Wish it was easier to find online as a drop off location when booking a truck reservation

Krystal H.  |  First Impressions 
Rating:
2.0

I have comments but corp. Can call me 214 3109575 not the facility

Debrah P.  |  First Impressions 
Rating:
5.0

If found the staff there to be friendly, courteous and professional. I recommend this location!

KEITH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvyn W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle E.  |  Overall Experience 
Rating:
5.0

Muy satisfechos con la atención del administrador, tolerante durante la pandemia para la devolución del camión Recomiendo este lugar de almacenamiento

LUIS S.  |  Overall Experience 
Rating:
5.0

Wonderful people managing this location! They are very helpful, knowledgeable and the facility is excellent. I am very pleased.

Eric L.  |  First Impressions 
Rating:
5.0

Cost to rent was too high.

CORDELIA G. 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
5.0

We wish this facility offered Electricity we would have stayed for a lifetime! Thank you William and Barb, yawl are wonderful folks.

Ida C.  |  Overall Experience 
Rating:
5.0

Very friendly, easy in and out.

SHARON B. 
Rating:
5.0

Best climate control storage in Texas, friendly and very well maintained facilities.

Shando D.  |  Overall Experience 
Rating:
5.0

Clean, convenient, and the owners are very nice!

JESSE R.  |  Online Move In 
Rating:
5.0

I was very impressed thanks guys

Larry M. 
Rating:
2.0

The lady behind the counter is completely rude. She acts like we were bothering her when our truck wasn't outside the gate. Made a big deal about how she was too “busy” to get it and we would have to wait. There was absolutely no one else there. Then she goes and gets it and just walks away. We go inside since it was supposed to have a dolly and again, she's rude. Second time we've been here and she's been that way. This is the last time we will use this location.

Robert C. 
Rating:
5.0

NEAT CLEAN FACILITY. OFFICE STAFF VERY FRIENDLY AND KNOWLEDGEABLE ABOUT. ITEMS NEEDED FOR MOVING OR STORAGE.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTELA E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B.  |  First Impressions 
Rating:
5.0

Great customer service all the way around. Very efficient protocols in place.

Ryan M. 
Rating:
5.0

I want to thank this facility for always being professional. I want to thank you for being there in the time of my need. This facility was awesome. I give them a 100+. Thank you.

Nate P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY G. 
Rating:
5.0

Staff were very friendly and efficient. Best, easiest Uhaul experience ever; will definitely return.

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey R. 
Rating:
5.0

Best U-Haul Location & Staff ever!

MARTANA JOY H. 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

They were very friendly and accommodating. Always appreciated during an already stressful circumstance. Definitely will always get my business!

MARTEEL H. 
Rating:
3.0

The truck had only 1/4 tank of gas. The guy said it had a 1/2 tank. We reserved the uhaul at another location and it was moved without our knowledge increasing the mileage.

John J. 
Rating:
5.0

Customer did not leave a comment.

Olasunkanmi F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC O. 
Rating:
5.0

The service was Great. She was very helpful with guiding me on the CORRECT tools to rent for moving, yayyy. 10 stars !! Upon returning the man and the lady were very friendly and thankful.

VAL C. 
Rating:
5.0

Excellent experience received from staff.

CEDRIC J. 
Rating:
5.0

Great people and very convenient

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

LOWELL G.  |  Overall Experience 
Rating:
4.0

Wish it had been 24 hour access

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Excellent customer service. Very Friendly and Informative. Easy in and Easy out!

GENE S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Roman T. 
Rating:
5.0

Customer did not leave a comment.

IVA K. 
Rating:
5.0

William & Barbara are the BEST. Very professional and on top of things. Always helpful and looking out for your security.

TOMMY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demmetris M. 
Rating:
5.0

They went out of their way to help meet my storage needs. I am very thankful for all the help they provided me.

Jack R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenisha S. 
Rating:
5.0

The couple running this facility are top notch, very accommodating, friendly and knowledgeable!! Will definitely use/recommend them again and again!!

ANGELA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INGRID O. 
Rating:
5.0

I enjoyed my time with you guys in Little Elm and I will refer people to you all because my service with you all was very pleasant!

Charles M.  |  Overall Experience 
Rating:
4.0

Two minor complaints: 1. There is a horrible persistent smell in the elevator on the north side. Smells like a bunch of used ash trays. Makes for an unpleasant experience every time I use the elevator. 2. Your dolly carts are in disrepair. They rattle and clank very loudly when moving which is made worse once inside the building and in the long hallways with metal walls/concrete floors.

devin and kerri c.  |  Overall Experience 
Rating:
5.0

The check-in process was easy, the staff was friendly.

Rene H.  |  First Impressions 
Rating:
5.0

It was a positive experience, from the first moment of checking in-to moving out. The couple that runs it were both super nice. If you need storage, this is it! Awesome customer service!

Felecia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Thank you so much. You're the best!

IDA A. 
Rating:
5.0

Very nice and easy to use

Brooke M. 
Rating:
3.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Clean very helpful staff, ready to help you with your questions, concerns you may have ,what ever you might need help with.

TERESA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry J.  |  First Impressions 
Rating:
5.0

Very nice owner couple that value serving you!!! Truth!!!

Aristeade E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen and chantill K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren M.  |  First Impressions 
Rating:
5.0

Mr burke was extremely nice and thorough with explaining the details of the storage and the facility and the price for my 10×15 was reasonable. I recommend this storage for anyone who wants excellent customer service.

Mallory B.  |  First Impressions 
Rating:
5.0

We are very happy with our experience! I also had a very friendly and helpful staffs member help me out!

Beau S.  |  First Impressions 
Rating:
5.0

Barbara was professional and very friendly.

Felecia S.  |  First Impressions 
Rating:
5.0

Very nice staff

RUBEN R.  |  Overall Experience 
Rating:
5.0

Absolutely loved everyone at the facility. Unfortunately now days you would expect the typical cold, emotionless service you get anywhere. Not here. They always made me feel so welcome. Would refer to anybody and everybody. Amazing operation!!!!

Candace d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris s.  |  Overall Experience 
Rating:
5.0

Excellent people that work there. Thank you for all your assistance.

Gary E.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Facility was clean, well lit, and I always felt safe visiting.

Monica M.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and assisted with our needs. I will surely recommend this location.

DeWayne M.  |  Overall Experience 
Rating:
5.0

William was great! I only needed a unit for a couple days; he worked with my situation and was able to get me exactly what I needed at a fair price. Thanks Will!

Collin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  Overall Experience 
Rating:
5.0

Great customer service, it was clean and the people were very helpful

John F.  |  First Impressions 
Rating:
5.0

Very Friendly, and kind staff and owners

Allen and chantill K.  |  First Impressions 
Rating:
5.0

It was a pleasure. Very professional and also friendly and was treated like family. I was was very impressed.

Barbara R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Easily the best Uhaul Experience I have ever had. Edie is the best and really made my day!

keith m.  |  First Impressions 
Rating:
5.0

Great place to keep your belongings safe and clean

Natalia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi R.  |  First Impressions 
Rating:
4.0

Edie was great!

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVIN JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  Overall Experience 
Rating:
5.0

The couple who helped us were extremely nice and professional. They were so helpful and I appreciate them. There was one concern when I arrived there were no reservation. I called and the person on the phone said no problem they’d see us Friday and there wasn’t a problem but without a solid reservation I was concerned. I do have a solid reservation for August 1 for the climate controlled units. Your security seems top notch making us very comfortable. Thank you so much and see you later this month.

desni t.  |  First Impressions 
Rating:
5.0

Excellent, clean facility. Thank you!

jose r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akinade O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon W.  |  Overall Experience 
Rating:
5.0

They were so helpful and accomadating. Made this move a lot less stressfull!

Zucchini W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi C.  |  Overall Experience 
Rating:
5.0

Move in was very easy. Unit clean and ready. Questions answered as needed. Nice that the owners wave and smile when they see us on the property. Little things like that actually matter.

Ralph P.  |  Online Move In 
Rating:
5.0

The Little Elm U-Haul store and storage are very clean, organized and secure. The staff are professional yet friendly and helpful. I feel safe storing my possessions there. Another U-Haul location that is maintaining excellent standards in service. I am a very grateful customer!

Tanya W.  |  First Impressions 
Rating:
5.0

William and Barbara Burke were Exceptional! Friendly and always helpful they certainly helped reduce the stress that comes with moving. Facilities were clean and access to my storage units were never a problem. The climate controlled area is cooled VERY well which is great for storing those items that required protection from the TX heat. I've already passed along their information to friends that have been looking into storage options - I highly recommend using U-Haul Little Elm/Aubrey for your storage needs!

Derek S.  |  Overall Experience 
Rating:
5.0

I only had to store my RV for a short time but I found the staff at the Little Elm facility helpful, professional and knowledgeable.

Ken J.  |  Overall Experience 
Rating:
5.0

5yrs, and my stuff was as clean as when I moved in. Thank you.

SCOTT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida C.  |  First Impressions 
Rating:
5.0

Staff was incredibly helpful and friendly for both my truck rental and storage unit. The circumstances behind needing to move were not pleasant, but UHaul did everything in their power to make my experience with them as stress-less as possible. They were patient, kind, reasonable, and upfront--all of which I greatly appreciated. The rates for storage may seem higher, but I ultimately decided to go with them, because they do not nickel & dime you like some other places that might try to get you in the door with a lower rates, but then have numerous hidden fees. The unit is clean, climate controlled, very secure, and the perfect amount of space that I needed to house my belongings. I hope that I do not need to utilize their services frequently, but when I do and if I'm in the area, this will be where I take my business.

Katherine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariana T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENT P.  |  Overall Experience 
Rating:
5.0

Extremely helpful and accommodating!

Kristi C.  |  First Impressions 
Rating:
5.0

I used this storage facility for several years, after moving to north Texas. The staff is friendly and always made the effort to accommodate my needs. I recently moved where I no longer need to store any of my additional “stuff,” but would definitely return if the need for temporary storage recurred. Thanks for a good experience!!

Sandra K.  |  Overall Experience 
Rating:
5.0

My experience was Great! Owners were Pleasant and east to work with!!!

Michelle J.  |  First Impressions 
Rating:
5.0

Very professional and very helpful. Great customer service given. They are very friendly and kind

regina m.  |  Overall Experience 
Rating:
5.0

Very nice people here! Very professonal, helpful and courteous!

Christina P.  |  Overall Experience 
Rating:
4.0

Due to excessive rain conditions, there was some water damage to stored items. Insurance will reimburse for "act of God" damages.

Susan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan E.  |  Overall Experience 
Rating:
5.0

The staff at this UHaul location are amazing!! Very friendly and always willing to help.

Jennifer H.  |  Overall Experience 
Rating:
2.0

This facility is cramped and hard to access compared to other Uhaul locations that I have used. The elevator is hard to use because I was required to enter code every time ( had to make 13 trips to unload a truck and had to enter code to open elevator every time )

Carol A.  |  Overall Experience 
Rating:
5.0

The wonderful service we have received has been over and beyond anything we could have anticipated. The unit and all the facility are clean and well maintain, security is top notch and staff is extremely helpful. We rented a storage unit for our daughter, felt comfortable having her go there on her own when needed at all hours, and the staff was extremely helpful when it came time to move the items. We will forever be thankful for the help received. I highly recommend this storage facility.

Diane S.  |  Overall Experience 
Rating:
5.0

Friendly customer service

Reanise H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

India A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond M.  |  Overall Experience 
Rating:
5.0

Nice people and very helpful. 👍👍👍

Jan Michael Vincent C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla f.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

renee d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

The owners are the best!!!! So helpful and friendly. Storage clean!!! Who could ask for more!!❤❤❤

Pamela D.  |  First Impressions 
Rating:
5.0

Just what I needed for short term storage.

Michael B.  |  Overall Experience 
Rating:
5.0

Manager has a great personality and has excellent customer service skills.

Shaun S.  |  First Impressions 
Rating:
5.0

AWESOME EXPERIENCE! Traveling from Albuquerque to Pilot Point, TX. Was a very tiring move however ALL the folks I have worked with at UHaul have been absolute angels with their experience, nonworking

Susan P.  |  First Impressions 
Rating:
4.0

Na

Klevelandria C.  |  First Impressions 
Rating:
4.0

For us this was the perfect choice; right around the corner from our residence. The climate controlled space was clean and the security program was reassuring. Excellent staff too.

John D O.  |  Overall Experience 
Rating:
3.0

You would have rated excellent but when I came to empty my unit . your facility had cut my lock off and put a. Uhaul lock on it. I came to the office and was told it would cost me $75.00 dollars .

Goldie B.  |  Overall Experience 
Rating:
5.0

all good

Nicholas U.  |  First Impressions 
Rating:
5.0

Very helpful

William Y.  |  First Impressions 
Rating:
1.0

Manager was rude, unprofessional and not knowledgeable. Property is full of mice, trash overflowing with furniture and hazardous materials. Access to property is atrocious with trucks blocking entrh

Amanda B.  |  Overall Experience 
Rating:
5.0

Stored my cargo trailer there for a month while using it. Good prices, close and convenient to my home!

Vance F.  |  Overall Experience 
Rating:
5.0

The best service ever. Will definitely refer my friends and family members to the place. Its clean and well maintained.

regina m.  |  First Impressions 
Rating:
1.0

Deplorable

Amanda B.  |  First Impressions 
Rating:
5.0

Great deal and the staff was helpful and friendly!

Lex D.  |  Overall Experience 
Rating:
4.0

It would have been excellent, but upon leaving there was no credit given for the unused part of the month.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

excellent service.

Lynn Y.  |  First Impressions 
Rating:
4.0

decent rates and convenient location!

Vance F.  |  Overall Experience 
Rating:
5.0

Super easy check in, perfect storage size ..and super easy move in.

India A.  |  First Impressions 
Rating:
5.0

The gentlemen who assisted us was kind, professional and very helpful. He showed us how to check into the lot and facility and where the space we rented was and where moving carts were.

Diane S.  |  First Impressions 
Rating:
5.0

Great customer service! Wonderful people. Happy to do business here.

Terri B.  |  First Impressions 
Rating:
5.0

The staff is great and super accommodating. They went above and beyond when I moved in.

michele f.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Tammy great. Very clean

Susan D.  |  First Impressions 
Rating:
5.0

Helpful and freindly at all times, a pleasure to due business with.

PORTIA S.  |  Overall Experience 
Rating:
4.0

Great service for 3 years.

Linda M.  |  Overall Experience 
Rating:
5.0

Very pleasant experience. Manager was very helpful.

Goldie B.  |  First Impressions 
Rating:
5.0

We were warmly greeted by Tammy and all the details were explained to us. The directions and location of our unit was described and we unloaded. We checked out quickly and efficiently.

Julie T.  |  First Impressions 
Rating:
5.0

Ezra Phillips was the gentleman who helped me out every time I came here and I was nothing but pleased with his customer service and willingness to go above and beyond for me. Very pleased customer!

JACOB B.  |  Overall Experience 
Rating:
5.0

Thanks so much!

CHARLES K.  |  Overall Experience 
Rating:
5.0

The lady at the front desk who helped me finalize my paperwork when I moved out was great!

MELVIN B.  |  Overall Experience 
Rating:
4.0

Elevator to 2nd flr storage is quite cumbersome as it requires multiple swiping. One swipe should suffice to gain elevator use & another swipe to end its use by the renter.

Sergio C.  |  Overall Experience 
Rating:
5.0

Thanks u- haul for been so kind u- haul best.

Viell S.  |  Overall Experience 
Rating:
2.0

It seems unreasonable that 3 days into the month when you move out , the rent wouldn’t be pro rated.

Kimberly D.  |  Overall Experience 
Rating:
5.0

Excellent service.

Rickie P.  |  First Impressions 
Rating:
5.0

The whole staff there is great. Ezra really helped us out when we initially moved in. First class employee!

Natalie S.  |  Overall Experience 
Rating:
5.0

High on product knowledge, Pleasent to work with.

PORTIA S.  |  First Impressions 
Rating:
5.0

it was good

Mary H.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Rita F.  |  First Impressions 
Rating:
5.0

The facility is very nice & clean. Upon move-out of my storage unit, Chris was kind & helpful. When I need to rent a space again, I will rent at your location. I will recommend your location!

monica l.  |  Overall Experience 
Rating:
5.0

Great staff and facilities

Edward S.  |  Overall Experience 
Rating:
5.0

Great place, everyone was friendly and very helpful. Chris the general manager really has the place running like a well oiled machine.

Shannon M.  |  Overall Experience 
Rating:
5.0

Na

Jennifer S.  |  Overall Experience 
Rating:
5.0

Very satisfied with uhaul services and the staff.

Dina E.  |  Overall Experience 
Rating:
4.0

I love this place it was very they were very considerate and helpful I will recommend them to Friends

kathy s.  |  Overall Experience 
Rating:
4.0

N/a

Brian H.  |  Overall Experience 
Rating:
5.0

Staff was excellent

Bridget B.  |  Overall Experience 
Rating:
4.0

I had a storage here for many years. Never had any issues.

SERGIO P.  |  Overall Experience 
Rating:
1.0

We were given a unit on the 2nd floor after previously calling and receiving verbal confirmation that our storage unit would be on the 1st floor and able to drive right to. Key card did not work 3x

Jennifer B.  |  First Impressions 
Rating:
5.0

Helpful and friendly staff!

Tiffany C.  |  First Impressions 
Rating:
5.0

Amazing customer service. I was well pleased with the services.

Lavell P.  |  First Impressions 
Rating:
4.0

I am grateful for the services rendered to me from Uhaul... The transition was smooth & the price was right on time!

Charles M.  |  First Impressions 
Rating:
3.0

Computer was down and it took forever to get the truck.

Sherry F.  |  First Impressions 
Rating:
5.0

Great place to store your stuff

Earl C.  |  Overall Experience 
Rating:
5.0

Excellent job

JOHN M.  |  First Impressions 
Rating:
5.0

Well done.

Patrick H.  |  Overall Experience 
Rating:
5.0

Great service

HALI G.  |  Overall Experience 
Rating:
5.0

Wonderful staff, Chris and his wife were always there and ready to help. Well stocked for any moving need. A great big hug and thank you!

Ken M.  |  Overall Experience 
Rating:
5.0

Any time I had to interact with employees they were always friendly and courteous.

MICHELE W.  |  Overall Experience 
Rating:
5.0

Well kept property, and courteous staff.

david f.  |  Overall Experience 
Rating:
5.0

The Best!

Tyrone B.  |  Overall Experience 
Rating:
5.0

Everything was good

Joshua M.  |  Overall Experience 
Rating:
5.0

It’s a nice place but needs trash cans. The dumpster was locked every time I was there. I don’t know if I would have had access or not if I’d asked. I only had small items to throw away.

Dion J.  |  Overall Experience 
Rating:
5.0

I will use this facility again

HUGH K.  |  Overall Experience 
Rating:
5.0

The facility and staff were great! A very convenient location with easy access for loading and unloading.

LEE B.  |  Overall Experience 
Rating:
4.0

Thanks, everything was just fine.

Lorin T.  |  Overall Experience 
Rating:
5.0

Thanks

TERRY W.  |  Overall Experience 
Rating:
4.0

I've been utilizing this facility for over two years and have always experienced great service. My only complaint was not having 24hr access which is necessary for the area and commuters schedules.

Leneshia D.  |  Overall Experience 
Rating:
1.0

The facility leaked and flooded ruining many of our items. It was also infested with rodents, a snake, and spiders and other insects; all of which we found alive and making their home in our goods!!!

Tim B.  |  Overall Experience 
Rating:
5.0

Would use again. Recommend to all my friends.

RAY M.  |  Overall Experience 
Rating:
5.0

Clean, well maintained facility with complimentary carts for moving items. Good security features and helpful staff. Rates are a little high.

KRISTIN M.  |  Overall Experience 
Rating:
4.0

None

Tobin I.  |  Overall Experience 
Rating:
5.0

Very helpful, provided carts to help move etc

SCOTT F.  |  Overall Experience 
Rating:
5.0

Very good customer service

Edward S.  |  Reservation 
Rating:
4.0

Staff is very friendly and helpful. Like that there’s no monthly contract - can move things out when we are ready.

Myrtle R.  |  Reservation 
No reviews have been submitted for this location.

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