Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is very friendly and efficient. I can’t think of anything to improve other than having more packing peanuts available.
Lauren Daly
Rating:
5.0
Customer did not leave a comment.
Andy Wang
Rating:
5.0
Customer did not leave a comment.
Kayla Darby
Rating:
5.0
Wonderful customer service. Extremely fast, friendly workers in a great mood who made my morning nicer 😀
Loree Hollander
Rating:
5.0
Customer did not leave a comment.
Munkhzul Enkhee
Rating:
4.0
Customer did not leave a comment.
Jared Johnson
Rating:
5.0
The owner, William, was very helpful and went above and beyond to show us how to operate a very intimidating 26ft truck.
Nam Nguyen
Rating:
5.0
Customer did not leave a comment.
Robert Tinner
Rating:
5.0
Customer did not leave a comment.
Gilberto Carmona
Rating:
5.0
Customer did not leave a comment.
Alicia Krzyczkowski
Rating:
4.0
The truck was clean but it was pretty beat up. It was functional though and served its purpose
Gavriella Schuster
Rating:
5.0
Have used this location for all but two of my vehicle rentals for over the past five years. The people who work here have always been helpful, courteous and efficient. Just keep on doing what you’re doing, folks!
ramon selby
Rating:
3.0
Customer did not leave a comment.
Stephanie Frost
Rating:
5.0
Customer did not leave a comment.
Steve Winckler
Rating:
5.0
The Employees were very helpful
Deborah Tellez
Rating:
4.0
Customer did not leave a comment.
Karen Miller
Rating:
5.0
Customer did not leave a comment.
Tammy Ray
Rating:
5.0
Customer did not leave a comment.
jessica zimmerman
Rating:
5.0
Customer did not leave a comment.
Linda Wilson
Rating:
5.0
Getting the truck was easy. Returning it was a serious pain. We got it with half a tank of gas, drove 27 miles and put $5 worth of gas in. The guy working there kept arguing about the gas gauge - fortunately we took a photo before leaving AND had the gas receipt. He grumbled about how U-Haul might want to charge us more. Seriously?
John Wyatt Jr
Rating:
5.0
Great experience!
curtis Hulme
Rating:
4.0
Staff reading the mileage was unfamiliar with retrieving from the car display. A small issue. Overall very pleased with the service.
John Dunn
Rating:
3.0
The app was shit
Nadeem Khan
Rating:
5.0
Customer did not leave a comment.
Jonathan Shrum
Rating:
5.0
The team there was friendly, helpful, patient and AWESOME!
Julie FRIDENMAKER
Rating:
5.0
Customer did not leave a comment.
Cleaven Rush III
Rating:
5.0
Customer did not leave a comment.
Ricky Crawford
Rating:
5.0
Good, very good
Mohamad Almohamad
Rating:
4.0
Customer did not leave a comment.
Ronald Seman
Rating:
4.0
This location is not 24 hours. I could not pick up at 8am, my time, or drop off after the location closed.
John Leis
Rating:
4.0
Customer did not leave a comment.
eung lee
Rating:
1.0
fucked up man they tried to scam me fr fr
shubham kalia
Rating:
5.0
Excellent!
Eun Kim
Rating:
5.0
It took me a while to figure out how to operate the windshield wipers (user error) but everything worked seamlessly and the employees were very friendly.
Katy Bliss
Rating:
4.0
Fix the truck before renting it out
Timothy Bondarenko
Rating:
5.0
Customer did not leave a comment.
DANIEL HARBER
Rating:
5.0
Bill Ruffin was the best !
RICHARD BOLTON
Rating:
5.0
N/A
Jim Ellingson
Rating:
4.0
Customer did not leave a comment.
Stuart Reed
Rating:
5.0
Customer did not leave a comment.
Hao Li
Rating:
5.0
Very friendly and great customer service
Makenzie Breiter
Rating:
5.0
Excellent place and people to do business with, So friendly and one lady that checked me in said Will the manager is GREAT.
Keep up the good work.
John
JOHN JOHNSON
Rating:
5.0
This is the most well run U-Haul I have ever rented from. They are consistently great.
Brad Krueger
Rating:
4.0
Customer did not leave a comment.
Neal Colodner
Rating:
5.0
Customer did not leave a comment.
Trevon Gipson
Rating:
2.0
customer service in front desk they are awful they didn’t help me. I call customer service and they find a truck in the same location but when I went in there the first time they said that they didn’t have nothing available in five minutes later I went back in and I told him that I have a truck then didn’t believe me didn’t wanna help me and I give him my reservation number for them to believe me the guys in the back they were really nice and helpful with me when I took back the truck
DAVID ALAS
Rating:
5.0
Great service overall, the people are very friendly and helpful. There is not much to improve. I would recommend this location to all the people I know.
Chatree Hall
Rating:
5.0
Customer did not leave a comment.
Christine Ille
Rating:
5.0
Customer did not leave a comment.
Joseph Cavallaro
Rating:
5.0
Your personal working at this location are
Some EXCELLENT PEOPLE. Need m
JOHN JOHNSON
Rating:
4.0
Customer did not leave a comment.
chanho jeong
Rating:
5.0
Excellent customer focused service.
R Stewart Bent
Rating:
5.0
Great experience as always!!
Mara Vollbrecht
Rating:
5.0
Customer did not leave a comment.
Brian Hense
Rating:
5.0
Not much, the people servicing us today were great
Sam Shim
Rating:
5.0
The service was amazing, very friendly and helpful! 🤩🤩🤩
Alexxander Vincent
Rating:
5.0
Customer did not leave a comment.
anita myers
Rating:
5.0
Morning opening crew were not helpful. Rude. Stoned.
Had arrangements to pick up van early, before 7:00AM. Manager approved the day before for early pickup.
I informed the opening crew of said arrangement @ 6:30 AM. They purposefully made me wait while they ate, played on their phones laughing and chuckling about making me wait till 7:00AM.
I had already reserved and had my info on file, but they made me go through the ringer to get the van and go.
Completely unprofessional, and unaccommodating. I was told I would get a receipt in email. Never received it!
I like the place due to my past experiences with Amber and William, but hard pressed to go there again after that experience.
Carl LaPlante
Rating:
5.0
Customer did not leave a comment.
Gary D Lundberg
Rating:
5.0
Absolutely a fantastic move. Entire staff was customer service oriented and offerred tips and ideas to make the move experience 1st class. Having rentaed from multiple Penske and U-Haul locations around the country, this location is by far the best. Owner is professsional and encourages input to insure that the service exceeds expectations.
Marshall Pierce
Rating:
5.0
Customer did not leave a comment.
Jim Lawless
Rating:
5.0
Nice customer service
ERMIAS TAREKEGN
Rating:
5.0
Customer did not leave a comment.
Kyle Kliewer
Rating:
5.0
Customer did not leave a comment.
Anita Castillo
Rating:
5.0
Perfect!
Everything went smooth and everyone was awesome!
Great location as well.
I’ll be renting from there again 🤗
Veronica Williams
Rating:
4.0
Customer did not leave a comment.
Ron Riggles
Rating:
5.0
There are several U-Haul outlets in the area, and this is far and away my favorite. The staff is always friendly, courteous, and helpful. The vehicles are well-maintained and pickup and drop-off is always no-muss, no-fuss. This will be my go-to U-Haul as long as I live in Edmonds.
Steven Crozier
Rating:
5.0
Customer did not leave a comment.
Daniel Hornaday
Rating:
5.0
Customer did not leave a comment.
Kyle Zundel
Rating:
5.0
As always a great experience, thank you to the team for all their assistance. And super friendly service.
Mara Vollbrecht
Rating:
5.0
Customer did not leave a comment.
Franklin Story
Rating:
5.0
The owner went out of his way to make sure the trailer worked for me, going as far as testing my wiring harness when the lights on the trailer didn't work as expected. Fantastic friendly service.
Vlad Krupin
Rating:
5.0
The staff was wonderful and went out of their way to help me out.
BRIAN CURL
Rating:
5.0
Customer did not leave a comment.
Nick Parker
Rating:
5.0
Gentlemen who helped me with hookup had great sense of humor, very helpful with smile and very professional. He is great asset to your company. Thanks
NAUNIHAL BATTH
Rating:
5.0
Customer did not leave a comment.
Adam Morgan
Rating:
5.0
Great service William is great as was the other gentleman whose name I did not get.
WILLIAM TORMEY
Rating:
5.0
Customer did not leave a comment.
Hailey Penhollow
Rating:
5.0
Customer did not leave a comment.
Rick Olson
Rating:
5.0
Easy online booking, confirmed and clean and ready for pickup the next day. Friendly checkin and check out.
Mary Devino
Rating:
5.0
Customer did not leave a comment.
PAMELA CREITZ-PEPPAN
Rating:
5.0
Sterling chaps!😁
akheem akhi-gbade
Rating:
5.0
William is top notch - great guy and helpful staff
Sean Quinn
Rating:
3.0
The gentleman who hooked up the trailer told me that my hitch was too low. When I mentioned that I had rented 3 times before with this setup and nobody said this too beche began to berate me and say it was too low and he shouldn’t be hooking up the trailer & I should get a riser. I didnt mind him telling me it was too low, it was how he was telling me & wouldn’t stop talking about it. During the course of the rental one of the trailer chains came loose & I had to adjust it. I will chose another location so as not to deal with this representative again
WARD JOHNSON
Rating:
5.0
Customer did not leave a comment.
michael eagle
Rating:
5.0
Customer did not leave a comment.
Dean Strong
Rating:
5.0
Customer did not leave a comment.
Christian Saether
Rating:
5.0
Customer did not leave a comment.
Randa Zaitz
Rating:
5.0
Customer did not leave a comment.
Maria Cattaneo
Rating:
5.0
Excellent service and very helpful. Even helped me prior to store hours. I will make sure everyone knows that this is the ONLY place to rent your U-Haul.
ALLEN OAKLEY
Rating:
5.0
Nothing! Shop is clean and organized. Employees are very friendly and super helpful. Truck ran great. Entire experience was seamless.
Kristin Sewell
Rating:
5.0
Keep Mr. William Ritter as the manager. He is by far the BEST manager I've ever met at any U-Haul. Works hard. Pleasant demeanor. Always goes out of his way to help.
WALLACE CHANG
Rating:
5.0
Staff (William) was super friendly and helpful!
Theresa Rehbein
Rating:
3.0
Customer did not leave a comment.
Sam Merchant
Rating:
4.0
Due to snow back door/shutter was jammed. Took forever to open.
Akash Soni
Rating:
5.0
Everything is excellent whenever I use their equipment they have been efficient I recommend them to anyone very excellent attention 👍
ever martinez
Rating:
5.0
Nothing, you were fantastic! Friendly customer service when picking up!
Wendy White
Rating:
5.0
Customer did not leave a comment.
Travis Hyde
Rating:
5.0
Customer did not leave a comment.
elise humes
Rating:
5.0
Ultra friendly staff, highly recommend renting and or returning to this location
Todd Lamensdorf
Rating:
5.0
Customer did not leave a comment.
Chelbijean Kimble
|
Overall Experience
Rating:
5.0
This is the most friendly and knowledgeable store in the business!!!!!
JASON POTTER
|
Overall Experience
Rating:
5.0
The staff is super friendly!
Caroline Burke
|
Overall Experience
Rating:
5.0
Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.
KYLE MARTIN
|
Overall Experience
Rating:
3.0
This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.
Ashley Peterson
|
Overall Experience
Rating:
5.0
Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks
KYLE MARTIN
|
Overall Experience
Rating:
4.0
Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.
David Graf
|
Overall Experience
Rating:
5.0
Excellent all around experience with our move with U-Haul.
Gordon or Carol Williams or Freeburg
|
Overall Experience
Rating:
5.0
My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.
marci carchia
|
Overall Experience
Rating:
5.0
Great help. Fast, efficient, and very helpful.
JAMES HUFFAKER
|
Overall Experience
Rating:
1.0
Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.
jason persinger
|
Overall Experience
Rating:
5.0
Very good customer service. Thank you!
Marks Khalmuratov
|
Overall Experience
Rating:
5.0
Supportive, efficient, helpful, courteous
CHERYL MCDAVID
|
Overall Experience
Rating:
1.0
I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away
daniel hewat
|
Overall Experience
Rating:
3.0
This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.