Customer Reviews for U-Haul Storage Of Lynnwood

Rating:

5.0

Id say allow longer rental periods and a discount for long rentals

Rating:

2.0

The folks who work at this location are truly moronic. My biggest complaint is that the gentleman helping me decided to tell me AFTER I had gone through all the paperwork and paid, that I was not allowed to park my personal vehicle at this location. I have parked at this location many times and never had a problem. Additionally, he had no suggestions on where to park my car, so I had to drive around the neighborhood until I found a spot that would suffice. Then, when I dropped off the vehicle back at this location, I parked the rental vehicle in the same spot I picked it up from, as I always do. When I came inside to drop off the keys, the same gentleman let me know that I had to move the vehicle to a specific area... You probably should have told me that as I was renting the vehicle?? Woof 1/10 would recommend to a friend.

Rating:

3.0

Long trailer hitch laying on the ground did not have a safety cone or clear marking in front of it. It was raining and dark at 7:30am in the morning. My wife tripped and hurt leg, hip, and hands. The bar on the trailer is on the ground and the color matches the concrete which makes it hard to see when you try to search for your trailer and it’s easy not paying attention to the ground.

Rating:

5.0

David P was very helpful and friendly. Made the experience just that much smoother for me.

Rating:

5.0

The system was down, but the employee was able to manually complete the dispatch. He made a mistake on the first attempt which quoted me $54.00 for a one-way to Bozeman, Mt. I caught the error and informed him. He reloaded the entry to the correct charge. My honesty saved your company $900.00.

Rating:

5.0

The move would not have been possible without this truck. I used the online order and pre-check-in, so picking up the truck was super easy and the staff was very friendly and helpful.

Rating:

3.0

Would be nice if the truck was ready and accessible for pick up. Had to search for it which took some time.

Rating:

5.0

Excellent service

Rating:

1.0

You charged me $27 cleaning fee because there was a little dirt in back of truck and and over $50 in fuel fees even though I replaced the gas. And everyone there was rude. Will never use any Haul again

Rating:

5.0

First person answers my phone call to make reservation was not friendly and helpful at all, so I went personally to the store and a young man was exultant.

Rating:

3.0

Check out was great - check in another story! The guy kept telling me to do everything on my phone - so why was there even an employee there if I'm doing all the work? No one told me to bring a tablet or computer or reading eye glasses to pick this up. I could barely see to maneuver the check in process on my small phone. Thank goodness I was the one there getting it and not my mother - she doesn't even own a cell phone. Then I'm forced to take pictures but all the trucks were parked so close to each other that I could barely get in to take a picture. It was extremely difficult getting the truck out of the parking space due to the very tight parking situation. Why didn't they pull the truck out for me? I felt like I was doing all the work. Charge $10 more then and have the employee do their job. I've rented at other locations with way better service.

Rating:

5.0

Excellent. From pick up to drop off I had excellent service. Especially in my pickup location. I was traveling alone and they helped me through the whole process. Thank you for all your help.

Rating:

5.0

Service was especially helpful

Rating:

3.0

Have customer parking, I had to go go park a half mile away because you guys have no customer parking. Ask the gentleman if I could park there for 30 minutes because that’s literally all it took to go dump some things real quick but now I had to walk

Rating:

5.0

Nothing I can think of they're doing a good job

Rating:

5.0

Nothing I can think of they're doing a good job

Rating:

5.0

excellent service -- cruise control on trucks??

Rating:

3.0

It's not a very big location so the parking is tight. However, the staff is courteous and attentive. They actually had a truck for us this time. The previous time we reserved a truck, but it wasn't back in time for our reservation and they gave us a cargo van instead. That was a little tricky to use for hauling compost for our garden. This time, however, everything was as it should have been per our reservation.

Rating:

5.0

I have used this Uhaul center on numerous occasions and always get good service. This time it was even better. No time wasted. The truck i rented was brand new and a pleasure to drive.

Rating:

5.0

Would like a newer version of vehicle

Rating:

1.0

I was provided a different drop off (even further than what i had, paid over $50 in an uber to get back to my daughter's apartment). The gentleman who was there (named Jose), was not kind, felt very stressed (raised his voice multiple times when i tried to ask questions asking me to wait, "PLEASE WAIT" he kept saying), he kept telling me that he did not have this vehicle in his drop off list and that he had to double check. When i tried to check out with him he said i will receive an email when i wanted to do it right there and that he will be checking me in later. I ended up doing the check in via the application myself... a terrible experience. He should go back to training on how to address customers and not mumble words when i tried to ask questions... Again a terrible experience

Rating:

5.0

Keep being Awesome!

Rating:

5.0

I had to purchase a tongue and ball. Your website says nothing about this and is extremely misleading. I do not want to criticize this location when it is the corporate website that is responsible for this.

Rating:

3.0

No on-site parking although the staff does a good job of making sure customers are aware at the time of rental pick up, I don't think customers are aware when they make a reservation.

Rating:

4.0

Since I bought the optional insurance perhaps I shouldn’t have to take so many photographs of the vehicle when returning it? The DIY return process is a bit too involved and time consuming from the QR code to the end of the photography.

Rating:

1.0

I was told to bring car back with full tank, I but car he ad less than half tank when I took it. I paid 120$ to fill it, why if I drove only 80 miles that day. The representative told me that I was told to check gas before taking the car and return it with the same amount which wasn’t true. The indicator in the car doesn’t even allow to properly get gallons left. None of the representatives had badges with name.

Rating:

1.0

Customer service was extremely poor. Castro refused to give me the truck size I needed for the only reason, he couldn’t trust me bringing it back on-time for the next customer . Unbelievable!!!!!

Rating:

5.0

Keep up the good work thank you

Rating:

5.0

The gas gauge was off. I drove the truck approximately 10 miles total. I stopped to put gas in prior to returning the vehicle, figuring I would put in a gallon or 2. I stopped filling the tank at over 5 gallons of gas at an expense of $25.00. I certainly did not burn over 5 gallons of gas during the time I had the truck.

Rating:

5.0

The guys at this location were very helpful. I was in and out in no time. Thanks,

Rating:

5.0

It was a great experience from start to finish. The only thing that was problematic with the U-Haul app. Some of the links or buttons didn’t do anything. Search was difficult to use (things keep getting in the way). Needs some refining.

Rating:

5.0

easy and fast

Rating:

2.0

Hire staff whose concern is customer service. Both on pickup and return, less than satisfactory experience. The common issue is that U-Haul staff want your money for the least amount of effort imaginable. On pickup, I was the only customer facility. It took 3-5 minutes for the agent to lift his eyes to serve me; he was fiddling with an earphone on his radio and seemingly couldn't be bothered. Checkout was tedious and U-Haul's process is like a self checkout at a grocery store. You're sent a link on the phone and required to take a selfy, images of your license back and front, and 360 degree photos of the rental truck and dash following prompts and entering comments as necessary. The truck was parked between others and it was impossible to frame the scenes within the outlined drawings on the screen. On return, I was the 2nd person in line and we had to wait ~15 minutes for the sole agent to refill propane tanks for a customer. When my turn, I was told I had to wait 35-40 minutes to be served because "we don't do returns while there are other customers on line". I insisted and they grudgingly called someone from the yard to do the return and print a receipt. He acted as this was a great imposition and was discourteous at best, rude in point of fact. Again, U-Haul policy seems to be to get your money and make the least possible effort in doing so, and without common customer service courtesy. I don't know if I will ever rent from U-Haul. At least, not from the U-Haul Storage of Lynnwood, WA. A totally aggravating experience in both interactions with these staff.

Rating:

3.0

The only complaint I have is that I was told I could not park my car in the parking lot while I was renting the van. The employee told me I had to park it across the street in a Costco parking lot and run across a busy 4 lane highway to get back to the Uhaul location to get the van. They said my car would be towed! I took my chances and left the car there as I was only using the van for a little over an hour to go to the dump. I retrieved the car after that. However, when I returned the van the next day, I had to pay for an Uber to get home because I was not allowed to leave my car in the Uhaul parking lot, adding additional expenses to my rental. Not allowing your customers to park in your parking lot while renting YOUR equipment is a terrible policy. I also think it is not good practice to tell your customers to park in a neighboring business's parking lot. I will be looking for another option next time I need to rent a truck/van.

Rating:

3.0

The Person in office was so rude and disrespectful. Who did my paperwork. Other than that everything was fine.

Rating:

3.0

My original pick up spot changed via a text and I was not aware of the change so went to the wrong place initially and then after 20-25 minutes of calling, getting dropped, being put on hold, etc., was made aware of the correct location. When I arrived, the place was quite busy and all employees seemed to be helping one individual with a dolly while I waited and waited and waited for assistance. Once folks got to me, they were pretty polite and the process went okay, but the total process took an hour an a half longer than it should of, when I was trying to sneak the pick up during my work day. Not a great experience.

Rating:

5.0

Thanks

Rating:

5.0

This location is very professionally run and managed. Compliments to the the location manager. The folks found leftover personal items my friend left on the stack of moving boxes, called me to pick up her stuff and everything will be handed back to her Sunday, September 7, 2025! My friend was my driver for this Haul because I stopped using vehicles in 2017. Awesome office I always recommend!

Rating:

5.0

Your representative was top shelf - informative, quick and made sure the experience was smooth.

Rating:

5.0

All Good. Always.

Rating:

5.0

Keep up the good work!

Rating:

5.0

In my opinion,Make ready the truck full with fuel. I was given with half (1/2) of gas. I didn’t know how much I was used.Though, I filled the truck 100% with the expectation of reimbursement. But they told me as they do not reimburse. This part makes me uncomfortable. .

Rating:

1.0

Totally dirty smelly trailer, left turn signal wiring is bad and goes in and out. Plus charged me for after hours drop off? You guys have really done down hill. I won’t rent for you anymore.

Rating:

5.0

Pleasant staff, they know their work, have the best customer service. They are fast and efficient.They clear long cues in a timely manner because they not time wasters. Are approachable etc .Great team work . Was more than impressed .

Rating:

5.0

Great service and excellent, reliable equipment. No changes!

Rating:

2.0

I had issues with first truck

Rating:

4.0

When I dropped off, I was told I would get an email confirming my drop off. I did not receive that email.

Rating:

5.0

I appreciated that the UBox arrived ahead of time and that storing it for a few days was at no extra cost. This let me arrange for it to be delivered to my new apartment at a more convenient time and the MovingHelp contractor Anthony and his team were very professional and courtesy and great to work with!

Rating:

3.0

Not an issue with the location, but was a major hassle that the reservation location was changed.

Rating:

5.0

Owner is great

Rating:

5.0

the service was excellent

Rating:

1.0

No parking on site and lot is on a busy road? Makes zero sense. When I picked up my trailer, the dolly I rented wasn’t inside the trailer. I had to drive back to the lot, the employee told me to grab a dolly from outside. I did that myself and left. Upon return, I put the dolly back in the same location since there was only 1 employee working at nobody was there to help me at drop off line. I was then charged for missing equipment. Terrible experience overall, 0/5

Rating:

5.0

Friendly service, accommodating scheduling (thanks for getting me in same-day!), and straight forward & fair pricing (approx 1/3 the cost of the dealership and U-Haul technicians install these everyday, not once-in-a-while, so they're skilled. Plus, there is a lifetime guarantee on the hitch frame, even if I get rear-ended. Thank you, thank you!

Rating:

4.0

It's all good 8

Rating:

4.0

Location is fine, and got us into another truck fairly quickly after the first one had to be towed.

Rating:

5.0

Staff were super helpful!

Rating:

3.0

Equipment was relatively clean but: > only 1/4 tank of gas. That is a pain to start off with and difficult to match at the end. Just fill it for customers!!! > poor QC on tires. We got a flat which does happen. However I took a picture of the tire; it was bald; likely the flat (or something worse) would not have happened had the truck been inspected before turning over to the customer. > I ordered 12 furniture blankets. They were not included in the truck.

Rating:

4.0

Maybe some air freshener in vehicles Always make sure you clean real good Had a smell not sure quite what it is maybe new mat smell but don't like getting ones that smell like poo what are these people using these vehicles for, really

Rating:

3.0

While trying to return the truck, I couldn't find anyone respon. There were two guys who denied to answer me, because it was not their duty!!

Rating:

1.0

We watched the store manager be very disrespectful to the customer in front of us. He was rude to her and of no help at all. She was by herself renting a full size truck and it had no gas in it. Due to the location he prefers the vehicles to be empty of gas no matter what U-Haul policy of renting a vehicle with gas in it is. She asked to leave her personal vehicle on site and he said no, she needed to move it to a business down the street, with no help getting her back and forth. We almost walked out ourselves due to his treatment of her.

Rating:

3.0

This location is extremely overcrowded, extremely difficult to enter the lot and maneuver a 20+ foot truck safely. The person answering the phone didn’t speak English well and was very unhelpful with giving direction in how to get into the location for drop off.

Rating:

5.0

Thaddius was excellent during my very stressful situation. He went above and beyond to get me on the road in a timely manner, despite the fact he was super busy with numerous customers. He deserves a raise!

Rating:

3.0

General manager was initially rude and unhelpful. Only apologized after I called out his behavior. No parking onsite - had to park at Costco and then walk almost a mile back. Why not let customers park their car in place of their rental truck? Truck gas tank was completely empty (3 miles to empty). I was concerned about it even making it to a gas station. Truck was very old, smelled awful. Manual locks and windows, no backup camera. Need to upgrade equipment.

Rating:

5.0

Pick up: the person who checked me in for pick was very rude, unprofessional, uninterested, even using profanity during my time at the store the morning of 7/24/25. Very unpleasant experience. Equipment: perfectly clean and convenient Return: very easy, the guy who helped me was very friendly and professional.

Rating:

5.0

Joe was a pleasure to work with

Rating:

5.0

This is the most friendly and knowledgeable store in the business!!!!!

Rating:

5.0

The staff is super friendly!

Rating:

5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Rating:

3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Rating:

5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

Rating:

4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Rating:

5.0

Excellent all around experience with our move with U-Haul.

Rating:

5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

Rating:

5.0

Great help. Fast, efficient, and very helpful.

Rating:

1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Rating:

5.0

Very good customer service. Thank you!

Rating:

5.0

Supportive, efficient, helpful, courteous

Rating:

1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away