The facility I had a unit at was fairly new. There ended up being a roof leak at the indoor unit I had and completely ruined the belongings I had remaining inside. Black mold all over everything and several boxes with at least 6 inches of water inside. A lot of sentimental things completely ruined, such as the footprint you get at the hospital when you give birth to your baby.
Taylor N | Overall Experience
Customer Reviews for U-Haul Storage of Mansfield
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In a completely secure building half of my stuff had some sort of liquid on it and there was mouse poop on one of the items. Just ended up really not being all that secure like it’s advertising the price reflected.
James S | Overall ExperienceKeep doing what you're doing !!!!
John W | First ImpressionsI think u guys sick I can't work with anyone thanks
Austin M | Overall ExperienceVery good service
Earl F | First ImpressionsThe large garage doors to the inside units,we were unable to operate due to being broken. This caused us to use the main entrance doors. (To the building.)This made it difficult to move things out, put things on the truck( while we were moving out.)
Treasea F | Overall ExperienceEmployees was very helpful and explained everything
KERI J | First ImpressionsProfessional Service
Judy L | First ImpressionsGreat storage. Nice and clean. Employees are very nice there !
JACQUELINE T | Overall ExperienceGreat customer care, very clean and easy to access.
robert n | Overall ExperienceBuilding says “24/7”. That’s inaccurate and false advertising. You can’t get to your stuff after 10pm. My availability is generally 11pm - 8am so …. Very inconvenient for someone who operates night shift timing.
MICHELLE B | Overall ExperienceMy access to the building was denied and I had to call for help. Once I accessed the storage unit it was dirty. I paid for a lock and it was not there. I had to go back to the U-Haul store to get one. Also alarm went off when I opened up garage door.
PRISCILLA C | First ImpressionsEverything was easy to access. There was plenty of space plenty of security, easy to operate really friendly staff and the rates were actually amazing. I would recommend U-Haul to anybody.
Thomas P | Overall ExperienceFacility was clean, well maintained, and the best experience I have had utilizing storage facilities.
Trenton N | Overall ExperienceI had some issues after putting stuff in storage the staff helped very much to make sure I was well taken care off that goes along way with all that's going on
Martin F | Overall ExperiencePrices are jus too high, not affordable, but I wish them the best of luck. Haley was amazing with her customer service.
Jason K | Overall ExperienceThank you moved from out of state always clean and appreciate the carts to us!!
Andrea L | Overall ExperienceThe store manager is very rude and no one answers the call boxes they have to reach the office !!
CLARENCE L | Overall ExperienceThank you very much
Rahyne P | Overall ExperienceAppreciated the unloading area and the moving carts. We were back a bit in the facility and so grateful for the carts!!
Andrea L | Online Move InThe person who took care of us was friendly informative and helpful would recommend it again
Toby w | First ImpressionsActually we are set to get the storage unit this week.
Donald W | Online Move InOver all my experience was excellent
Cindy C | First ImpressionsI paid on the 7th I had all my stuff out by the 10th and was told I’m out 190 bucks I’ll never tell anyone to use u guys
Mitchell W | Overall ExperienceVery clean
Constance P | Overall ExperienceI lost half of my life's blinds 7 years worth of my life I'm not taking all the blame I'll take most of it but I have videos of your company shutting the doors early not letting me back inside your manager Haley that's supposed to be on call for 24 hours does not like to answer her phone unless you threatened with a lawyer. I was driving from Worcester all the way to your storage shed which was 40 minutes there 40 minutes back when you guys decided that you didn't want to let me in but that's just the beginning so no I will not be recommending you guys you guys banned me from running U-Haul I banned you guys from ring my friends or ruining my friends so touche have a nice day thanks by the way tell Haley thanks for nothing.
Christina R | Overall ExperienceWell-maintained with friendly, helpful staff! Awesome facilities!
Kelly M | Overall Experience