Customer Reviews for U-Haul Storage of Marquette Park
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

346 reviews

2540 W 63rd St   Chicago, IL 60629

(773) 476-1793

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(773) 476-1793

2540 W 63rd St
Chicago, IL 60629

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yancy G.  |  First Impressions 
Rating:
3.0

The lights don't work properly...

silvia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherdae j.  |  Overall Experience 
Rating:
4.0

The Manager is very Professional and Extremely Courteous! The staff is very helpful whenever there is problem and fast to respond and act on it!

Delovey H.  |  First Impressions 
Rating:
5.0

Just the time because I work

Bianca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juannell J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela G.  |  First Impressions 
Rating:
2.0

I luckily never had any issues with my things being taken. However, there was a water damage issue. And this particular facility has homeless people living there inside the lockers. There were several times I couldn’t get my things moved because people living in the lockers on the top floors would purposely leave the elevator doors open so that ppl couldn’t disturb them. I’ve used the steps to walk up and gain access to the elevator and there’s so many people living in this facility it may as well be a homeless shelter. It’s ridiculous. That needs to be taken care of. There’s nothing wrong with the staff, they were always really nice. But the homeless issue made me feel very unsafe and was an inconvenience.

Mercedes J.  |  Overall Experience 
Rating:
5.0

I had a great experience with this Uhaul facility. I had a storage unit at this location for several years and never had any problems with my unit or staff. I would highly recommend.

ADORN D.  |  Overall Experience 
Rating:
5.0

Above and Beyond!

PETER C.  |  First Impressions 
Rating:
5.0

They should have the lots for free and free parking

THERESA B.  |  First Impressions 
Rating:
1.0

My experience was horrible! They sold me a storage space that was already in use over a month ago. I was told I would have the lock included inside the facility. That was a lie I had to buy locks. I was given to other units because of the mix up and still charged more for there mistake for selling me a storage that was already in use. The worst part was that before I went in I called to check availability of the storage space and everything was fine. When I went to take in my stuff I was informed It was nor availability

estrella c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherdae j.  |  First Impressions 
Rating:
5.0

Always satisfied with my storage unit and truck rentals.

Mary S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAY F.  |  First Impressions 
Rating:
5.0

so far i am very well please cause its down the street from where i live. thank you uhaul for good service keep the good work.

Martha T.  |  First Impressions 
Rating:
5.0

Nice place

LaTasha L P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shraddha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hillian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takisha Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eddie P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS R.  |  First Impressions 
Rating:
5.0

Angelica is the person that assisted me with renting a storage from Uhaul, she was very professional on the phone and in person.

BERNADETTE M.  |  First Impressions 
Rating:
5.0

Mr. Barney Davis, has an awesome personality and he is a people person. He is always ready to help the customers, he shows the customers how to use the entrance boxes.

Cheryl B.  |  First Impressions 
Rating:
3.0

The manager came across as quite rude at some points. The truck was in great condition though.

Jackie M. 
Rating:
3.0

Customer did not leave a comment.

THYANDREA A. 
Rating:
5.0

Customer did not leave a comment.

floyd C. 
Rating:
5.0

Great customer service. No hassle. Love it. Thanks.

Lashaun J. 
Rating:
1.0

The truck was leaking on the inside I think that I should get some money back

kimberly W. 
Rating:
5.0

Customer did not leave a comment.

carmen G. 
Rating:
2.0

You need enough staff on hand with the knowledge to assist in whatever's needed.

Reginald W. 
Rating:
5.0

The Personal was very patient, polite and professional and enjoyed working with people.

Gregory S. 
Rating:
4.0

There is always room for improvement maybe hire me ah ah. really I had a very good experience there.

clarence A. 
Rating:
5.0

Manager was extremely helpful, courteous, and professional.

DARNELL C. 
Rating:
5.0

Customer did not leave a comment.

terance B. 
Rating:
4.0

They were friendly and helpful. Thank You.....

Anthony R. 
Rating:
5.0

No where to park the truckschedule. The parking is on a main street instead of a parking lot

Alysia W. 
Rating:
5.0

Everything was great

debra B. 
Rating:
5.0

Everything went very smooth. It was an unusual suprise. It is good to know their are still some quality service available. Thank you

Robert G. 
Rating:
5.0

Due what you do but keep it real overall the service was great

MIGUEL S. 
Rating:
5.0

Absolutly nothing..every member of uhaul where great,kind,friendly i definetly will recommend..

ANA C. 
Rating:
5.0

Customer did not leave a comment.

Deidre B. 
Rating:
5.0

Excellent service..

LARRY W. 
Rating:
1.0

Transforming my move here was the worst experience of my life I give them a 0 on everything nothing was good. the manager was horrible I called customer service and Traffic so much. They sent me through so much I cried several time and couldn't get any help. the Manager there had denied me to move my stuff in, after the lady at Midway had moved me in there. he had put something in my storage and said I couldn't have the room. I had to drive all the way over to midway and the lady had came back with me we looked for a room for about a hour then we went to the storage I was suppose to have and he had put like 20 items in it, so her, my kids, and myself moved the items so we could move in. I spent over $1,200 moving here and was treated so poorly I want some type of compensation back. there was more than this that happen this is just to sum it up all you have to do is listen to the recorded calls

lashawn O. 
Rating:
5.0

Nothing

Josephine J. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Trenette R. 
Rating:
4.0

Customer did not leave a comment.

Dianette G. 
Rating:
5.0

The manager was on point with checking me in and out in a timely manner. Yes, I would recommend this uhaul for the future moves. Thank you.

olivia P. 
Rating:
5.0

Mary, Barney, and Otis gave great customer service. They were professional and very helpful. I will definitely recommended that location and their service to anyone.

DARLENA M. 
Rating:
5.0

Customer did not leave a comment.

Bianca K. 
Rating:
5.0

Friendly. efficient staff!

John H. 
Rating:
2.0

At time of pick up guy was friendly but I was miss inform by him that someone already selected a drop off location different from the one he told me I can go and drop it off to that got me mad after 2 day that I receive a call from uhall saying I was late on the drop off of the vehicle. That was my only concern with this place that they miss inform people.

edwardo C. 
Rating:
5.0

Great customer service

ricrado M. 
Rating:
5.0

My interaction with the staff at the office on 63rd Maplewood was awesome. The staff member that called me on 12/30 from 630-935-0622 Mathew hernandez offered very bad customer service.

krista B. 
Rating:
5.0

Customer did not leave a comment.

DENITA S. 
Rating:
5.0

Customer service was great. Everyone was great, thank you!

marisol A. 
Rating:
5.0

Nothing.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Carlos Z. 
Rating:
5.0

Customer did not leave a comment.

RUBY W. 
Rating:
3.0

Customer did not leave a comment.

Rodrick J. 
Rating:
3.0

The truck I had it's back door didn't lock.... The keys didn't work.

jawanna L. 
Rating:
1.0

The gentlemen I had returned the truck to billed me higher than I anticipated. How can you go from 120.00 to 210.00? You charged 58.00 for gas and was very rude about the entire process. I will NEVER user UHAUL again at this location. When there's a nigger behind the counter somethings bound to go wrong.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

My moving journey was made BETTER by the professional people like Barney and Marinerva who excel in giving me the best place to put my stuff and the experience to offer me the storage unit without any fees for 1 month free, that is a deal that I can use and without their help I would not have chosen to store my things at a U-HAUL place, but the timing and service from them made it BETTER THAN EVER. THANK YOU BARNEY and MARINERVA.

Carr D. 
Rating:
1.0

Customer did not leave a comment.

Antonique B. 
Rating:
5.0

It was a great service.

larry S. 
Rating:
5.0

Stay as fabulous as you are. Thanks a load off of mover's stress. Way to go U-haul!! ??

Madelyn J. 
Rating:
5.0

Not a single problem. I was given plenty of extra time and help. Much appreciated. Devonte Blackburn is an amazing Uhaul rep.

Sarina B. 
Rating:
5.0

Customer did not leave a comment.

micheal C. 
Rating:
4.0

lower the mileage amount

Joyce B. 
Rating:
5.0

Each employee maintain the same method of information and consistent professionalism.

thomas S. 
Rating:
5.0

This guy Barney is heaven sent!! Him, plus Uhaul services made my family move and storage so easy, affordable and smooth. I would recommend to any and everyone. Also, my storage unit facility was very clean. A worker by the name Marinerva, had the place smelling great and was very helpful in translating to a non-english customer for me. Our move to storage was stress free. Thank you guys!! From buying boxes, to renting truck, to renting a storage unit, Im very happy.

JADUAN L. 
Rating:
5.0

After filing a corporate complaint on Saturday from the locations not having my reserved truck, as well as against a General Manager Chrissy Rivera, I almost gave up on using UHaul altogether... But the GM Edwin Clay, as well as an associate Devonte, they went above and beyond to assess my needs and were very understanding and empathetic during my stressful moving period. I am forever grateful for these two at THIS location... However, with the GMs Yolanda as well,as the GM, Chrissy Rivera on 47th street, they need customer service assessment training.

Bianca H. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
5.0

I think this facility is great. They have very nice employees. Devonte , Edwin and Barney are great individuals. I would most definitely use this Uhaul location again. Great job you guys!

Devonte B. 
Rating:
1.0

Customer did not leave a comment.

Julia G. 
Rating:
3.0

Customer did not leave a comment.

mary H. 
Rating:
5.0

U haul did a great job with service

ALBERTO A. 
Rating:
3.0

Customer did not leave a comment.

Kesha S. 
Rating:
5.0

Customer did not leave a comment.

Moneka R. 
Rating:
5.0

Me. Edwin was very professional and kind . Thank you

Machelle B. 
Rating:
5.0

I would like to thank the guys who help me out a lot Mr clay and devonta

MARQUIS G. 
Rating:
5.0

Continue to maintain great service

Sterling B. 
Rating:
5.0

Customer did not leave a comment.

Madrinia W. 
Rating:
3.0

Customer did not leave a comment.

analizbeth M. 
Rating:
4.0

Customer did not leave a comment.

Adrienne B. 
Rating:
5.0

This location worked out perfectly for us. Devonte was knowledgeable and courteous.

Heather A. 
Rating:
5.0

Friendly and knowledgeable staff.

Maria M G. 
Rating:
4.0

Customer did not leave a comment.

lashaun P. 
Rating:
5.0

My overall experience with U-Haul was great Devonte Blackburn customer service skills was excellent I would recommend this U-Haul location to family and friends and would most definitely use this location again thank you

jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Professional and courteous

robert D. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM W. 
Rating:
4.0

The young man that help me Devonte Blackburn was friendly, helpful and knew his job. I used u-haul twice in one week and I Will come back to this store. Thanks Devonte GREAT JOB

Bertha W. 
Rating:
5.0

Customer did not leave a comment.

Schlonda B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte F. 
Rating:
5.0

The entire rental process at Uhaul was terrible. I reserved a truck weeks in advance only to be called the day before to be told that there were no trucks available. I had to wait until the next day and when I arrived in the store I was told there still was no truck for me. This is entirely unacceptable on the part of Uhaul corporation. If it had not been for Edwin and his team who went above and beyond their job descriptions (and eventually had to give me a damaged truck), I would have had to pay thousands of dollars in extra rent and lost wages. These logistics problems that Uhaul seems to face have been solved by other industries (see rental cars for a good example) so there are no excuses for this type of delay. Also, telling the customer, as Angel in the Chicago dispatch office did, "to be flexible" is not an appropriate response to the problem, especially after two consecutive days of unavailable equipment.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

Deidre B. 
Rating:
3.0

Customer did not leave a comment.

Candice W. 
Rating:
5.0

I do not remember his name but he was very pleasant !!!!

Ta'Eyshia C. 
Rating:
5.0

The visit/rental was excellent. The csr was very friendly. He had us laughing. I would go here again and again. Thank you guys for a great experience.

ikeda B. 
Rating:
3.0

The representative at that locations was very professional and helpful ..he made the whole experience a easy transition..I would definitely use this location again ...

Tina M. 
Rating:
5.0

Hire more employees like Devonte he was very professional polite courteous and very knowledgeable he knew his stuff he had me in and out and over all I had a great experience

Pamela B. 
Rating:
5.0

None

Irma M. 
Rating:
5.0

All went well, my move was a success. The service connector was very courteous & informing. ??

cassandra H. 
Rating:
5.0

It's the best one I've seen yet

Ritha S. 
Rating:
5.0

I had the pleasure to meet Devonte Blackburn was very respectful friendly I was treated as if I was a family member andI love it so the facility and equipment we as clean ready to go I also rented a storage space very clean not expensive the price is perfect for my budget I have told family and friends where to go for a U-Haul and ask for Devonte also at the storage I had the pleasure meet Mari she's great too she answered all my questions she also made me feel so comfortable I felt as if I knew these two for ever it was the best experience I've ever had this being the first time renting a truck and I had a storage and switch to U-Haul that should say something about the employees at the facility on 2540w 63rd st thank you to these 2 people made my stressful transition so easy

Wanda C. 
Rating:
5.0

The manager was great to work with

Deandrea A. 
Rating:
3.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Manager on duty was great! We were behind schedule with the transportation of all the file he was very curtious and professional, understood our situation and was ok with us returning the truck a bit late.

Jose T. 
Rating:
5.0

I have rented twice here. Each time has been a very pleasant experience! The staff is very friendly and attentive.

Sofia V. 
Rating:
5.0

Excellent customer service

KARL B. 
Rating:
4.0

Customer did not leave a comment.

Jelian S. 
Rating:
5.0

Friendly, explained everything I needed to know and answered all my questions. Made it a easy process, thank-you!

Bruce M. 
Rating:
5.0

Great service and very helpful

carol K. 
Rating:
5.0

My name is Stephen Curry. I rented a U-Haul truck this week from U-Haul Storage of Marquette Park, 2540 W. 63rd St., Chicago, IL 60629. The manager who worked with me was Edwin Clay. I have to tell you that Edwin gave me the best customer service that I have ever received. He called me several times to let me know the details about my 15' truck rental. When changes were needed in my schedule, he worked them all out and called me to confirm everything. When I went to pick up the truck, he parked it in the shade for me so that it wasn't hot when I got into it. He was always calm and helpful with each detail. It truly was service with a smile! In fact, it was the best customer service that I've ever had from any business. I would nominate Edwin Clay for Employee of the Year. Thank you, Stephen Curry 484-354-3063

stephen C. 
Rating:
5.0

Keep improving a good service

Roman G. 
Rating:
5.0

Do-nothing keep up the good work??

ELEANOR P. 
Rating:
5.0

Nothing the service was excellent.

ELEANOR P. 
Rating:
4.0

Fantastic job, very professional and courteous.

Ed F. 
Rating:
5.0

Great service. Nice people

Tilisha T. 
Rating:
5.0

Customer did not leave a comment.

Antoinette M. 
Rating:
5.0

I really like coming to this location due to the respect and there really nice and have great customer service

SHEMEKA K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

Back
To Top